Join Ascendo AI at the Peak Conference to discover how AI-driven automation, predictive insights, and enhanced customer support are revolutionizing field service operations. Learn from industry leaders and explore innovative solutions that empower teams to proactively manage inventory, optimize service delivery, and elevate customer experiences. Peak Conference About Event Mark your calendars for August 14th and 15th as Ascendo AI hosts its inaugural Peak Conference, a groundbreaking gathering for field service and customer service leaders, chief customer officers, and service visionaries. This isn’t just another tech showcase; it’s a mission-driven forum to explore how to implement AI with intention. Dive into actionable strategies that solve real-world service challenges, empower teams with smarter tools, and drive measurable outcomes. Whether you’re reimagining customer experiences or optimizing service operations, Peak Conference will equip you with insights to turn ambition into action. Stay tuned for agenda reveals, speaker announcements, and more. Ready to elevate your service game? Peak Conference is where the future of intentional AI begins. August 14th and 15th Location Join Us Building your own AI agents Lorem ipsum dolor sit amet, consectetur adipiscing 11:50 AM Cross industry panel Lorem ipsum dolor sit amet, consectetur adipiscing 11:40 AM VC panel - ServiceMax founder Lorem ipsum dolor sit amet, consectetur adipiscing 11:30 AM Book release Lorem ipsum dolor sit amet, consectetur adipiscing 11:20 AM John Ragsdale, Lorem ipsum dolor sit amet, consectetur adipiscing 11:10 AM SAP Lorem ipsum dolor sit amet, consectetur adipiscing 11:00 AM Medical devices - Baxter Lorem ipsum dolor sit amet, consectetur adipiscing Lorem ipsum dolor sit amet, consectetur adipiscing 10:50 AM Anjuna security Lorem ipsum dolor sit amet, consectetur adipiscing 10:40 AM Teradata Lorem ipsum dolor sit amet, consectetur adipiscing 10:30 AM IPI Lorem ipsum dolor sit amet, consectetur adipiscing 10:20 AM EDF Lorem ipsum dolor sit amet, consectetur adipiscing 10:10 AM Nokia Lorem ipsum dolor sit amet, consectetur adipiscing 09:55 AM Jeremiah Lorem ipsum dolor sit amet, consectetur adipiscing 09:40 AM Naeem Zafar Lorem ipsum dolor sit amet, consectetur adipiscing 09:20 AM Event Map Chris Dickerson VP Service Planning and Logistics Optimized Inventory, Improved SLA We are able to achieve a 95% SLA with hardly any firefighting. We proactively manage and optimize the inventory of 5,000 unique spare parts across 300 depots. Payam Karbassi Global Service Segment Leader MUST HAVE solution for customer support Easy to setup and configure. The game-plan for remote as well as field support prediction results are right-on. Ascendo AI provides excellent support for initial setup and on-going collaboration. We needed an advanced tool to realize labor and material cost savings while maintaining enhanced experience for customers and partners. We are on the path to realize improved benefits across our product portfolio. Kevin Yang Senior Data Scientist Superb models that provides results With Ascendo AI, we are able to enhance patient experience and predict outcomes. The tool also calls out Top trending issues from all of the Voice of the Customer interactions to provide Product Feedback. Ascendo AI helps us to predict patient churn so we can proactively address to improve patient treatment and therapy. Being proactive will enable us to stay as a market leader. Viktor Kehayov VP, Product Engineering SAP FSM Leveraging Enterprise Data: Our SAP FSM with Ascendo AI Our SAP AI-driven FSM solution, alongside partner offering Ascendo AI, is well-equipped for finding reliable solutions using existing data in SAP and other knowledge content. Brenda Guardado Senior Director Customer Success Innovative product offerings and amazing support The Ascendo AI team is extremely pleasant to work with. They are responsive, they show they truly care about your experience with their product, and were quick to iterate on any feedback provided. Ascendo AI has an amazing product offering that integrates well with shared Slack channels and empowers our team to seamlessly support customers effectively and accurately. Cedric Prevost Service Delivery and Infrastructure Leader for Life Care Solution Must have solution finder tool for Field Service Ascendo AI is extremely easy to add new products. We like the design and the easy of use in terms of getting the solutions to customer reported problems. Ascendo ai is helping to support Field engineers doing field and remote support. This is a very useful tool to support new hired field engineer less experience than the others. Alexandra Pham Senior Customer Success Manager Ascendo AI is a must have for CX! Ascendo AI made it so easy to bring Trending issues, Knowledge intelligence, Quality and Voice of the Customer across our support channels. We used Slack as a channel and Ascendo AI helps learn from the interactions. Automatically coming up with Trending issues that we can feed back to the Product team. It is like having Voice of the Customer in our back pockets. Brenda Bernal Vice President AI-Driven Solutions and Knowledge Creation Ascendo AI solves 88% of customer issues immediately and for the rest, guides us by helping to create knowledge. Atad Bronstein Director of Customer Success Transforming Knowledge Dynamics Anjuna’s Product Support team uses Ascendo AI to quickly assimilate knowledge and rapidly resolve new support requests across a variety of customer deployment environments. Our products are highly-technical and always-evolving, and Ascendo AI helped us achieve and even overachieve Support KPIs such as: reducing Time-To-Resolution and increasing the number of Resolution-In-First-Touch. John Heald Global VP, SAP CX SAP and Ascendo AI Partner to Enhance Customer Support Happy to celebrate this news about having Ascendo.ai on our SAP Store. Looking forward to working with them and our great customers, empowering resolution at every point and channel of service. Stacy McQuestion Sr. Logistics Analyst Absolute must for managing customer support SLA Ascendo AI is so easy to get a proactive measure of where we need to stock spare parts to address potential customer demand. We have very stringent and critical SLA requirements and Ascendo AI helps us to take proactive actions. Infinera products are used in mission-critical environments, and it is crucial to provide top-notch customer service while optimizing for cost. Ascendo AI helps us to do just that. Kiet Dam LCS Service VCP & Product Quality Leader Ascendo AI is transforming field service team delivery The tool is very initutive to use and navigate. The tool also constantly improves upon itself as additional data gets uploaded or as users give input. It gives our field team a great gameplan to resolve customer issues based on previous service records. We are trying to improve labor and parts efficiencies along with reducing customer downtime. We have realized labor and material savings year over year. Deovrat Vibhandik Lead Engineer Service Engineering Best Predictor tool for support and troubleshooting for Field Engineers Easy interface that provides the best solution along with guidance on root cause and solution areas. We can also get the best technician to provide guidance on the fix. Ease of troubleshooting and clear gameplan for our field engineers to solve customer issues. We are getting benefits on both labor and material cost. Matt Mitchell Technical Support Principal Engineer From Reactive to Proactive: Ascendo AI Revolutionized Support Ascendo AI has transformed the battleground of technical support, turning what was once a two-week reactive struggle into a one-day proactive plan, ensuring the right solutions (activity and part) are in place before they're needed. Ahmad Azlan Isa Country Senior Engineer Search Resolution Feedback Ascendo AI is helping resolve GE customer devices and systems problems. I appreciate the search engine, which organizes products into distinct groups. Chandrasekar Elongovan Senior Quality Manager Technical Service APAC Deeper insights on the field usage of our equipment We have complex medical devices and we perform varying types of preventative maintenance (PM). Ascendo AI brought out the insights into the cause and effect of such PMs and the trending issues using inference models. These insights are helping us to make proactive steps in the way we provide services. With the recommendation from Ascendo AI we are able to proactively determine PM offerings. James Fitts Director of Service Planning Perfect Solution for Reverse Logistics Spare parts Support Ascendo was Flexible to support our unique business needs. We are able to address our SLA requirements proactively resulting in enhanced Customer Satisfaction and Less Escalation. We are able to predict how much parts we need, where we need it, in time to meet our SLA. With our current Supply Chain Constraints, Planning moves to the forefront of our customer experience. Amitkumar Parihar Customer Success Manager Easy to use and clear prediction results. It is user friendly Easy to connect with CRM data. We can add knowledge enrichment at any point of time. Ascendo AI self learning engine provides best results for customer support team. We introduced new products and also support legacy products, it is so much easier to use Ascendo for new users to ramp up with products. Using Ascendo AI is like Google search for customer support. Amy Waranauskas Service Product Line Manager Easy to use reliable platform with a robust roadmap Ascendo AI has collaboratively worked with us, meeting with us every week to discuss status and collaborate on new ideas. The use case I am involved in is a spares planning application including predictive algorithms. The Ascendo AI application has contributed to significant improvements in SLA compliance for these services. Chuck Kellen Associate Director of Continuous Improvement Blown away! We were up and running in an hour! EDF has been looking to drive consistency, quality, uptime and productivity across its global Field Service team. Ascendo AI agents had the capability to pull data from within SAP and outside. We were able to set up the initial deployment in less than an hour and start using Ascendo Agents. We are "blown away" by the way Ascendo AI is able to comprehend and provide Generative AI solutions with clear steps. Industry leaders soar with Ascendo.AI it’s your turn to elevate with AI and communications. Trusted by 1.59 Average Accuracy 161 Languages using 10M New Knowledge Created 9800 Products support Chuck Kellen Associate Director, Continuous Improvement & Maintenance Digital Product Manager, Asset Optimization, EDFR NA Melissa Hogan Sr. Director, Digital Transformation & Continuous Improvement, Asset Optimization, EDFR NA Awards & Achievements We rely on the power of data, and so can you. All G2 ratings Ascendo is extremely easy to add new products. We like the design and the easy of use in terms of getting the solutions to customer reported problems. Cedric Prevost Service Delivery and Infrastructure Leader for Life Care Solution - Europe & Africa at GE Healthcare

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Discover how Ascendo AI's Agentic AI platform revolutionizes Return Merchandise Authorization (RMA) by automating workflows, reducing resolution times, and enhancing customer satisfaction through intelligent support solutions. Your CRM’s Built-In Privacy Guardian Sensitive customer data slipping into the wrong view? Ascendo AI’s Privacy Filter Module acts fast: obfuscate emails in leads, anonymize names in tickets, hide credit cards in invoices, and redact IPs in logs—automatically. Compliance simplified, risks minimized, trust maximized. Privacy shouldn’t be a chore. Return Material Authorization Providing high-quality products and services. If you face any issues, our RMA process makes resolving the problem easy and efficient. Watch Demo No credit card required I 5/5 Ratings I SOC 2 certified Get started with Ascendo Today Contact Us

Ascendo AI career oppurtunity for Customer SupportCustomer Support Position Customer Support Location Remote Employment Type Customer Support Job Description Day-to-day responsibilities include: Provide support to end users on a variety of issues. Identify, research, and resolve technical problems. Quality check of the entire system on a daily basis Ability to create, maintain and execute test plans. Respond to telephone calls, emails, and collaboration tool requests for technical support. The Document, track, and monitor the problem to ensure a timely resolution Relies on instructions and pre-established guidelines to perform the functions of the job. Objectives of this Role Customer Service/ Technical support – understand needs, address their concerns, customer-friendly outreach behavior. Relies on instructions and pre-established guidelines to perform the functions of the job. Skills and Qualifications Has knowledge of commonly-used concepts, practices, and procedures within the software support field. Strong oral and written skills. Candidates are expected to have technical knowledge working in any support system, data entry experience Customer service experience is a plus Adherence to detailed analysis of system performance and tracking progress of testing. Working knowledge of tools (Any Support system, Jira; Knowledge of working with Power BI will be a plus. Understand Excel, Word, Access,and PowerPoint. & strong process management experience and documentation experience If interested, Email your resume with LinkedIn profile to apply@ascendo.ai

Ascendo AI career oppurtunity for Machine Learning Engineering InternIntern Position Machine Learning Engineering Intern Location Remote, United States Employment Type Intern Job Description We’re looking for someone who has an interest in machine learning architecture, with a passion for getting things done. You also like to learn new things. And you want to work with smart people and have fun building something great. You will want to explore uncharted territories and be comfortable with them to build scalable machine-learning solutions that can work with large sets of disparate data sources and make sense of the complexity. Objectives of this Role Design and implement machine learning, information extraction, probabilistic matching algorithms, and models for the core Ascendo.ai predictive analytics application. Work closely with data scientists to design and implement rule-based or algorithm-powered insights based on multiple disparate data sources. Get exposed to NLP, Time Series, and multivariate data sets and share ideas to improve existing models. Deciding on an ML experiment setup that has to be run would include things like how to divide the feature set, how to evaluate the results, deciding on which ML model to use and how to tune it How to design, build and maintain data pipelines for supporting the ML models Understanding all data sources in detail, design and implement machine-learning algorithms that work around the imperfection of the data and help the data team to improve the data quality and coverage. Contribute to the design and implementation of a validation framework for productized machine learning algorithms. Collaborate effectively with team members and product management. Be part of a fast-paced agile team. Skills and Qualifications Strong computer science fundamentals including data structures, algorithms, and computer architecture. String experience in data modeling with the goal of finding useful patterns Experience in Scala, Java, C++, Python, or other equivalent languages commonly as well as the frameworks like SparkML,and TensorFlow. Solid engineering and coding skills. Ability to write high-performance production-quality code. Excellent understanding of common families of models, feature engineering, feature selection, and other practical machine learning issues, such as unbalanced data, data sparsity, etc. If interested, Email your resume with LinkedIn profile to apply@ascendo.ai

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A no code way to integrate Ascendo AI Search and AI Bot. Previous Next AI Bot and AI Search Implementation guide Read Guide A no code way to integrate Ascendo AI Search and AI Bot. August 30, 2022 at 10:00:00 PM The AI Search and AI Bot implementation guides explain how to configure and automatically add the Bot and Search widget in your application without needing to code. Ascendo prediction service and inference engines are the backbone behind AI Bot and AI Search. They allow normal user types message into context and intent and gets the most relevant solution. They also self-learn to find the best solution without any rules or coding. The power of machine learning and artificial intelligence enables for better customer support experience resulting in faster resolutions.

Speakers: David Leighton, Niharika Srivastav Experience Dialogue How to Attract and Hire Diverse Talent Speakers: David Leighton, Niharika Srivastav April 7, 2022 Previous Item Next Item Whether it is a small or a larger organization, diverse talent or hiring should be important for real growth. Diverse hiring helps to gain a global perspective within the organization. Also, with hiring different age groups, cultures, and genders, we can provide diversity to different clients with different ideologies, social values, and work culture asterisks. Diversity Hiring is one of the factors that reduce the monotony in the business workflow. By doing so make your business more effective and attractive. Diversity helps to develop the organization not only on an international basis but also on an international basis. An overall improvement can be found in quality and efficiency in the organization when people with different experiences and skills come together to accomplish a specific objective. When a group of talented people and a diverse team present their ideas in different ways, then the result is also successful. Start promoting diversity in the workplace! When you get options of different thoughts on the same subject, then the depth of the subject emerges. This will help in increasing the business revenue of your business simultaneously. Top Reasons why Diverse talent is important. 1. To target the global market, a diverse workforce would be your strength. 2. With diverse hiring, get a multilingual task force. 3. It will help to boost business's success. 4. Promote innovative thinking skills in organization through diverse hiring. 5. Get different ideas and think together at a single workplace. In any organization when people with different ideologies, ages, gender, culture, and values work on the same team, it will give rise to a small competition that can motivate the employees to work harder. After all, good and healthy competition has always been the driving force behind the success of the organization. So, the question is- “How to Attract and Hire Diverse Talent?” Here is an Experience dialogue that Ascendo AI is trying to facilitate! Our speakers for the dialogue- David Leighton and Niharika Srivastav engage in an insightful conversation to bring to you their unique take on several topics related to Hire Diverse Talent .