As we reflect on Bernard Marr’s insightful overview  of 2024’s AI advancements, it’s impossible not to be inspired by the transformative leaps made across industries. From generative AI’s evolving sophistication to regulatory milestones, this year’s innovations have set the stage for a future where artificial intelligence reshapes the way we approach Technical Support—and beyond.  2024: A Breakthrough Year for AI in Technical Support At Ascendo AI, we believe the heart of the

In today's rapidly evolving business landscape, the integration of AI tools, particularly Large Language Models  (LLMs), has become...

There were  517M records breached  just in November 2023.  There have been over 2.6B data breaches  in the last 2 years! It is more...

SOC 2 Certification is vital because it holds businesses to a standard that protects consumer data.