NOTE:  This article is not just about producing the right answers or showing knowledge or referencing the right knowledge.  When AI...

In the ever-evolving world of technical support, one question remains constant: how do we provide exceptional service while balancing...

Great customer service is no longer a perk—it’s the deciding factor between loyalty and losing customers to competitors. As Mike Sandy...

Choosing between building an in-house AI solution or partnering with Ascendo AI can streamline your service operations.

Choosing the Right Solution for the Support Teams As businesses increasingly rely on automated tools to enhance customer service and...

In the dynamic world of customer service, adapting to modern technologies and methodologies is inevitable. One meaningful change that...

In the realm of AI-powered conversations , a persistent challenge has been the limitations posed by rule-based AI chatbots. However, we...

Ascendo AI is a copilot for customer support and service teams. Ascendo is a plug-and-play engine with deep self-learning capabilities ...

Self-service is quickly replacing traditional methods. Here are a few self-service approaches for B2B companies.