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Dated : 22th October 2022

Duration : 30 Minutes

Using Proactive metrics for support operations

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About us:

"The only way to do great work is to love what you do"

We impact Lives and Experiences with Customer Support Agents

Our Purpose

We have extensive enterprise experience developing and implementing technology & processes to drive transformation and operational efficiencies. We believe in the power of data. After years of optimizing the supply chain, innovating new products, and improving the customer experience for OEMs, we discovered an efficient way to transform Support processes. We can extend the same lean manufacturing principles to deliver Just-In-Time support by turning data into actions and that too without our customers needing to employ complex programming or data scientists. That's why we founded Ascendo.

Our team comes to work every day thinking machine learning, breathing data science, listening to the customer-specific business rules, and feeling & striving towards our mission - Transform how our customers deliver support to their end customers.

Our Offices in Palo Alto

Ascendo.ai
228 Hamilton Avenue, Floor 3,
Palo Alto, CA 94301

Our Offices in Chennai

Ascendo.ai

IIT Madras Research Park
32, Kanagam Rd, Kanagam, Tharamani, Chennai, Tamil Nadu 600113

Want to be part of our team?

Meet Ascendo

Co-President & Partner

Melissa Burton

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CFO

Vince Taylor 

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CEO

Harold Colby

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Director, Legal & Operations

Tilly Evans 

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HR Lead

Richard Jones

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Project Manager

Lucia Behar

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Sr. Project Manager

Mark T. Wright

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Sr. Project Manager

George Wood

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Lead Superintendent 

Olivia Clarke

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Marketing Manager 

Nathan Wise

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Our Culture

We at Ascendo, believe in healthy culture with full dedication to work and fun. We ground to people who work hard, be real, feel proud, and stay humble. While the most talented engineers and leaders are thriving to give the best customer experiences, we treat ourselves with something more. You may not be a perfect match, but our team can shape you to be the best. If this sounds cool to you - then we hope you'll join us!

We're looking for people to join the team who are as excited as we are to help build the product that empowers the future of customer support and experiences.

Dive into the world of human-machine interactions, empowering the experiences while reducing the effort and time for super complex issues. We look forward to someone who considers the product as his goal and swims through with us in building the best possible product that leverages the latest technologies for good. Learning never stops, and we take care that we are updated. Come join us and make wonders with AI and ML.