Experience Ascendo AI at Field Service USA 2025, enabling field techs with AI Bots, real-time manuals, and Generative AI for faster, accurate resolutions. Field Service USA April 22–24, 2025 | JW Marriott Desert Springs Resort & Spa, located at 74-855 Country Club Drive, Palm Desert, CA 92260 Pre-book a 1:1 Executive Meeting With Us Request a meeting We look forward to meeting you at Field Service USA 2025, taking place April 22–24 at the JW Marriott Desert Springs Resort & Spa in Palm Desert, CA. Visit our booth to experience how Ascendo is helping leading field service organizations transform operations with AI-native innovation. Get a live demo of our Field Technician AI Bot — enabling techs with real-time access to manuals, parts directories, and activity history for faster, more accurate resolutions. Learn how advanced context filtering by resolution type and our integration with ServiceNow empowers frontline teams with Generative AI, intent analysis, and sentiment insights. Don’t miss our exclusive sessions featuring EDFR NA’s Chuck Kellen and Melissa Hogan, who will share their success stories with Ascendo in two separate live panels. Book time with our executive team before the event — no sales pitch, just real transformation. Meet Our Speakers Christopher Dickerson Vice President Service Planning & Logistics, Infinera Chuck Kellen Associate Director, Continuous Improvement & Maintenance Digital Product Manager, Asset Optimization, EDFR NA Melissa Hogan Sr. Director, Digital Transformation & Continuous Improvement, Asset Optimization, EDFR NA Trusted by Chris Dickerson VP Service Planning and Logistics Optimized Inventory, Improved SLA We are able to achieve a 95% SLA with hardly any firefighting. We proactively manage and optimize the inventory of 5,000 unique spare parts across 300 depots. Payam Karbassi Global Service Segment Leader MUST HAVE solution for customer support Easy to setup and configure. The game-plan for remote as well as field support prediction results are right-on. Ascendo AI provides excellent support for initial setup and on-going collaboration. We needed an advanced tool to realize labor and material cost savings while maintaining enhanced experience for customers and partners. We are on the path to realize improved benefits across our product portfolio. Kevin Yang Senior Data Scientist Superb models that provides results With Ascendo AI, we are able to enhance patient experience and predict outcomes. The tool also calls out Top trending issues from all of the Voice of the Customer interactions to provide Product Feedback. Ascendo AI helps us to predict patient churn so we can proactively address to improve patient treatment and therapy. Being proactive will enable us to stay as a market leader. Viktor Kehayov VP, Product Engineering SAP FSM Leveraging Enterprise Data: Our SAP FSM with Ascendo AI Our SAP AI-driven FSM solution, alongside partner offering Ascendo AI, is well-equipped for finding reliable solutions using existing data in SAP and other knowledge content. Brenda Guardado Senior Director Customer Success Innovative product offerings and amazing support The Ascendo AI team is extremely pleasant to work with. They are responsive, they show they truly care about your experience with their product, and were quick to iterate on any feedback provided. Ascendo AI has an amazing product offering that integrates well with shared Slack channels and empowers our team to seamlessly support customers effectively and accurately. Cedric Prevost Service Delivery and Infrastructure Leader for Life Care Solution Must have solution finder tool for Field Service Ascendo AI is extremely easy to add new products. We like the design and the easy of use in terms of getting the solutions to customer reported problems. Ascendo ai is helping to support Field engineers doing field and remote support. This is a very useful tool to support new hired field engineer less experience than the others. Alexandra Pham Senior Customer Success Manager Ascendo AI is a must have for CX! Ascendo AI made it so easy to bring Trending issues, Knowledge intelligence, Quality and Voice of the Customer across our support channels. We used Slack as a channel and Ascendo AI helps learn from the interactions. Automatically coming up with Trending issues that we can feed back to the Product team. It is like having Voice of the Customer in our back pockets. Brenda Bernal Vice President AI-Driven Solutions and Knowledge Creation Ascendo AI solves 88% of customer issues immediately and for the rest, guides us by helping to create knowledge. Atad Bronstein Director of Customer Success Transforming Knowledge Dynamics Anjuna’s Product Support team uses Ascendo AI to quickly assimilate knowledge and rapidly resolve new support requests across a variety of customer deployment environments. Our products are highly-technical and always-evolving, and Ascendo AI helped us achieve and even overachieve Support KPIs such as: reducing Time-To-Resolution and increasing the number of Resolution-In-First-Touch. John Heald Global VP, SAP CX SAP and Ascendo AI Partner to Enhance Customer Support Happy to celebrate this news about having Ascendo.ai on our SAP Store. Looking forward to working with them and our great customers, empowering resolution at every point and channel of service. Stacy McQuestion Sr. Logistics Analyst Absolute must for managing customer support SLA Ascendo AI is so easy to get a proactive measure of where we need to stock spare parts to address potential customer demand. We have very stringent and critical SLA requirements and Ascendo AI helps us to take proactive actions. Infinera products are used in mission-critical environments, and it is crucial to provide top-notch customer service while optimizing for cost. Ascendo AI helps us to do just that. Kiet Dam LCS Service VCP & Product Quality Leader Ascendo AI is transforming field service team delivery The tool is very initutive to use and navigate. The tool also constantly improves upon itself as additional data gets uploaded or as users give input. It gives our field team a great gameplan to resolve customer issues based on previous service records. We are trying to improve labor and parts efficiencies along with reducing customer downtime. We have realized labor and material savings year over year. Deovrat Vibhandik Lead Engineer Service Engineering Best Predictor tool for support and troubleshooting for Field Engineers Easy interface that provides the best solution along with guidance on root cause and solution areas. We can also get the best technician to provide guidance on the fix. Ease of troubleshooting and clear gameplan for our field engineers to solve customer issues. We are getting benefits on both labor and material cost. Matt Mitchell Technical Support Principal Engineer From Reactive to Proactive: Ascendo AI Revolutionized Support Ascendo AI has transformed the battleground of technical support, turning what was once a two-week reactive struggle into a one-day proactive plan, ensuring the right solutions (activity and part) are in place before they're needed. Ahmad Azlan Isa Country Senior Engineer Search Resolution Feedback Ascendo AI is helping resolve GE customer devices and systems problems. I appreciate the search engine, which organizes products into distinct groups. Chandrasekar Elongovan Senior Quality Manager Technical Service APAC Deeper insights on the field usage of our equipment We have complex medical devices and we perform varying types of preventative maintenance (PM). Ascendo AI brought out the insights into the cause and effect of such PMs and the trending issues using inference models. These insights are helping us to make proactive steps in the way we provide services. With the recommendation from Ascendo AI we are able to proactively determine PM offerings. James Fitts Director of Service Planning Perfect Solution for Reverse Logistics Spare parts Support Ascendo was Flexible to support our unique business needs. We are able to address our SLA requirements proactively resulting in enhanced Customer Satisfaction and Less Escalation. We are able to predict how much parts we need, where we need it, in time to meet our SLA. With our current Supply Chain Constraints, Planning moves to the forefront of our customer experience. Amitkumar Parihar Customer Success Manager Easy to use and clear prediction results. It is user friendly Easy to connect with CRM data. We can add knowledge enrichment at any point of time. Ascendo AI self learning engine provides best results for customer support team. We introduced new products and also support legacy products, it is so much easier to use Ascendo for new users to ramp up with products. Using Ascendo AI is like Google search for customer support. Amy Waranauskas Service Product Line Manager Easy to use reliable platform with a robust roadmap Ascendo AI has collaboratively worked with us, meeting with us every week to discuss status and collaborate on new ideas. The use case I am involved in is a spares planning application including predictive algorithms. The Ascendo AI application has contributed to significant improvements in SLA compliance for these services. Industry leaders soar with Ascendo.AI It is your turn to elevate with AI agents! What to Expect AI Advisory Lab (Invite-Only) Hear directly from our CCO and real-world customers. The AI Advisory Lab is a closed-door session designed for executives who are curious, cautious, or considering AI. In this invite-only space, we bring together enterprise leaders like EDF to share firsthand how they’ve approached AI transformation. You'll also hear from our Chief Customer Officer — providing strategic insight and front-line perspectives. EDF Panel Spotlights EDF North America’s Chuck Kellen and Melissa Hogan take the stage — separately — to tell their AI story. Chuck Kellen (Associate Director, Continuous Improvement & Maintenance Digital Product Manager, Asset Optimization, EDFR NA) and Melissa Hogan (Sr. Director, Digital Transformation & Continuous Improvement, Asset Optimization, EDFR NA) are two voices you don’t want to miss. In two distinct panels, they’ll share how EDF NA deployed Ascendo.ai to improve frontline responsiveness, optimize cost, and build trust between tech and the field. Melissa is also one of the few senior women leaders in Service today, a powerful and rare perspective on AI, leadership, and workforce empowerment. Nokia Boardroom Join an exclusive, off-floor executive session with Nokia and select Field Service leaders. We’re facilitating a private roundtable between global leaders like Nokia and invited execs considering AI adoption at scale. This isn’t a product pitch, it’s a strategic conversation on how enterprise service organizations are evaluating AI, operationalizing it, and driving success. Booth Demos: AI in Action Real-time, real-world demos of our AI-native platform built for Field Service. Swing by our booth for an interactive experience of how Ascendo.ai helps complex organizations like EDF scale faster. We’ll be showcasing our integration with SAP FSM, delivering fast time-to-value and real automation on day one. Our Messaging: Empowerment > Replacement It’s not about replacing humans. It’s about making them superhuman. Our AI-native platform is designed for automation, frontline empowerment, and cost reduction, with a strong focus on real-world integration. We’re here to differentiate from legacy vendors with a modern, measurable, and people-first approach. Press, PR, and Real Recognition G2’s #1 User-Recommended AI Platform for Field Service and more. We’re not just talking about AI — our users are recommending it. Backed by G2 recognition, strong LinkedIn storytelling, and press coverage tied to real deployments (like EDF), we’re building a brand on results, not just hype. Live Engagement That Goes Deeper Let’s talk live, face-to-face, human-to-human. We’re not sending SDRs. We’re sending our execs, our product leaders, and real customers. Whether it’s a spontaneous chat on the floor or a scheduled 1:1 meeting, we want to understand your challenges and share how others are solving theirs. Awards & Achievements We rely on the power of data, and so can you. All G2 ratings Ascendo is extremely easy to add new products. We like the design and the easy of use in terms of getting the solutions to customer reported problems. Cedric Prevost Service Delivery and Infrastructure Leader for Life Care Solution - Europe & Africa at GE Healthcare Pre-book a 1:1 Executive Meeting With Us Request a meeting

Leading customer support organizations are are constantly looking for ways to improve their efficiency and adopt a more proactive to resolving customer issues and improving the customer experience Please enter the valid name Submit the form to access the webinar Please enter the valid business email address Submit Please check your email inbox How to Make Proactive Support happen? - Infinera Customer Support Success Story with Ascendo AI. Leading customer support organizations are are constantly looking for ways to improve their efficiency and adopt a more proactive to resolving customer issues and improving the customer experience Product Integrations Resources Blog Standards Why Ascendo AI? Careers Partners Pricing Contact Us Book a demo Event Take a Tour (All) More... Contact Us Discover helpful suggestions below How to unlock the value from every customer interaction with ai This webinar focuses on how AI-powered insights from the entire customer journey can help you be the voice of the customer. You will find that these insights provide proactive rather than reactive support. Watch now Role of support to increase customer engagement and mitigate churn This webinar will share best practices gathered from our research that support teams can use to establish communication and avoid customer churn. Watch now How to make proactive support happen? - Infinera customer support success story with Ascendo.AI Leading customer support organizations are constantly looking for ways to improve their efficiency and adopt a more proactive to resolving customer issues and improving the customer experience Watch now Become an expert in every interaction with Ascendo and slack Slack is emerging as a key collaboration tool, internally and with customers. Learn how to use everyday interactions, to automate creating knowledge, and spreading knowledge to help colleagues and serve customers efficiently. Watch now

This webinar will share best practices gathered from our research that support teams can use to establish communication and avoid customer churn Please enter the valid name Submit the form to access the webinar Please enter the valid business email address Submit Please check your email inbox Role of support to Increase Customer Engagement and Mitigate Churn This webinar will share best practices gathered from our research that support teams can use to establish communication and avoid customer churn Product Integrations Resources Blog Standards Why Ascendo AI? Careers Partners Pricing Contact Us Book a demo Event Take a Tour (All) More... Contact Us Discover helpful suggestions below How to unlock the value from every customer interaction with ai This webinar focuses on how AI-powered insights from the entire customer journey can help you be the voice of the customer. You will find that these insights provide proactive rather than reactive support. Watch now Role of support to increase customer engagement and mitigate churn This webinar will share best practices gathered from our research that support teams can use to establish communication and avoid customer churn. Watch now How to make proactive support happen? - Infinera customer support success story with Ascendo.AI Leading customer support organizations are constantly looking for ways to improve their efficiency and adopt a more proactive to resolving customer issues and improving the customer experience Watch now Become an expert in every interaction with Ascendo and slack Slack is emerging as a key collaboration tool, internally and with customers. Learn how to use everyday interactions, to automate creating knowledge, and spreading knowledge to help colleagues and serve customers efficiently. Watch now

This webinar focuses on how-AI-powered insights from the entire customer journey can help you be the voice of the customer. You will find that these insights provide proactive rather than reactive support. Please enter the valid name Submit the form to access the webinar Please enter the valid business email address Submit Please check your email inbox How to unlock the value from every customer interaction with AI This webinar focuses on how-AI-powered insights from the entire customer journey can help you be the voice of the customer. You will find that these insights provide proactive rather than reactive support. Product Integrations Resources Blog Standards Why Ascendo AI? Careers Partners Pricing Contact Us Book a demo Event Take a Tour (All) More... Contact Us Discover helpful suggestions below How to unlock the value from every customer interaction with ai This webinar focuses on how AI-powered insights from the entire customer journey can help you be the voice of the customer. You will find that these insights provide proactive rather than reactive support. Watch now Role of support to increase customer engagement and mitigate churn This webinar will share best practices gathered from our research that support teams can use to establish communication and avoid customer churn. Watch now How to make proactive support happen? - Infinera customer support success story with Ascendo.AI Leading customer support organizations are constantly looking for ways to improve their efficiency and adopt a more proactive to resolving customer issues and improving the customer experience Watch now Become an expert in every interaction with Ascendo and slack Slack is emerging as a key collaboration tool, internally and with customers. Learn how to use everyday interactions, to automate creating knowledge, and spreading knowledge to help colleagues and serve customers efficiently. Watch now

Ascendo AI’s agentic cognitive routing sends every support query to the right expert, accelerating resolution, reducing delays, and boosting B2B satisfaction. Cognitive Routing Route to the right person at the right time to ensure efficient resolution. This approach minimizes delays, enhances customer satisfaction, and ensures that each query is handled by the most qualified expert. Watch Demo No credit card required I 5/5 Ratings I SOC 2 certified Leaderboard The leaderboard contains all the necessary information for conducting the analysis. It provides key data points, visualizations, and metrics essential for deriving insights. Users can efficiently utilize the dashboard to explore trends, identify patterns, and support decision-making. Reference Data Entitlement, SLA, Support Timing, Shift Timing, Customer Entitlement, Entitlement Precedence, Priority Precedence Rules, Global Setting, Agent Shift, Agent Expertise, Risk Adjuster, Agent Calendar, Agent Capacity Setting, Tie Precedence Rule. These comprehensive insights ensure seamless tracking and evaluation of operational metrics for informed decision-making. Process Set a schedule and customize settings to automatically see trending issues. This allows users to automate updates and receive notifications for critical trends. This ensures timely access to insights, improving efficiency and decision-making. Get started with Ascendo Today Contact Us

This webinar focuses on what leaders can do to elevate their Customer Support Experience with in their organization. We will touch up on best practices, tips and strategies that are actionable takeaways. Please enter the valid name Submit the form to access the webinar Please enter the valid business email address Submit Please check your email inbox Modern Customer Support Experience This webinar focuses on what leaders can do to elevate their Customer Support Experience with in their organization. We will touch up on best practices, tips and strategies that are actionable takeaways. Product Integrations Resources Blog Standards Why Ascendo AI? Careers Partners Pricing Contact Us Book a demo Event Take a Tour (All) More... Contact Us Discover helpful suggestions below How to unlock the value from every customer interaction with ai This webinar focuses on how AI-powered insights from the entire customer journey can help you be the voice of the customer. You will find that these insights provide proactive rather than reactive support. Watch now Role of support to increase customer engagement and mitigate churn This webinar will share best practices gathered from our research that support teams can use to establish communication and avoid customer churn. Watch now How to make proactive support happen? - Infinera customer support success story with Ascendo.AI Leading customer support organizations are constantly looking for ways to improve their efficiency and adopt a more proactive to resolving customer issues and improving the customer experience Watch now Become an expert in every interaction with Ascendo and slack Slack is emerging as a key collaboration tool, internally and with customers. Learn how to use everyday interactions, to automate creating knowledge, and spreading knowledge to help colleagues and serve customers efficiently. Watch now

Explore Ascendo AI integration with SAP Field Service Management, helping EDF Renewables improve response times, maintenance, and service operations. SAP Sapphire Wednesday, May 21 | 2:00 PM - 2:40 PM EDT Session ID : S330G Pre-book a 1:1 Executive Meeting With Us Request a meeting Learn how EDF Renewables uses Ascendo AI Agents with SAP Field Service Management solution. Hear how the solution helps the energy company enhance renewable asset maintenance, improve response times, and ensure operational efficiency in a dynamic environment. Meet Our Speakers Chuck Kellen Associate Director, Continuous Improvement & Maintenance Digital Product Manager, Asset Optimization, EDFR NA Melissa Hogan Sr. Director, Digital Transformation & Continuous Improvement, Asset Optimization, EDFR NA Karpagam Narayanan CEO at Ascendo AI Chris Dickerson VP Service Planning and Logistics Optimized Inventory, Improved SLA We are able to achieve a 95% SLA with hardly any firefighting. We proactively manage and optimize the inventory of 5,000 unique spare parts across 300 depots. Payam Karbassi Global Service Segment Leader MUST HAVE solution for customer support Easy to setup and configure. The game-plan for remote as well as field support prediction results are right-on. Ascendo AI provides excellent support for initial setup and on-going collaboration. We needed an advanced tool to realize labor and material cost savings while maintaining enhanced experience for customers and partners. We are on the path to realize improved benefits across our product portfolio. Kevin Yang Senior Data Scientist Superb models that provides results With Ascendo AI, we are able to enhance patient experience and predict outcomes. The tool also calls out Top trending issues from all of the Voice of the Customer interactions to provide Product Feedback. Ascendo AI helps us to predict patient churn so we can proactively address to improve patient treatment and therapy. Being proactive will enable us to stay as a market leader. Viktor Kehayov VP, Product Engineering SAP FSM Leveraging Enterprise Data: Our SAP FSM with Ascendo AI Our SAP AI-driven FSM solution, alongside partner offering Ascendo AI, is well-equipped for finding reliable solutions using existing data in SAP and other knowledge content. Brenda Guardado Senior Director Customer Success Innovative product offerings and amazing support The Ascendo AI team is extremely pleasant to work with. They are responsive, they show they truly care about your experience with their product, and were quick to iterate on any feedback provided. Ascendo AI has an amazing product offering that integrates well with shared Slack channels and empowers our team to seamlessly support customers effectively and accurately. Cedric Prevost Service Delivery and Infrastructure Leader for Life Care Solution Must have solution finder tool for Field Service Ascendo AI is extremely easy to add new products. We like the design and the easy of use in terms of getting the solutions to customer reported problems. Ascendo ai is helping to support Field engineers doing field and remote support. This is a very useful tool to support new hired field engineer less experience than the others. Alexandra Pham Senior Customer Success Manager Ascendo AI is a must have for CX! Ascendo AI made it so easy to bring Trending issues, Knowledge intelligence, Quality and Voice of the Customer across our support channels. We used Slack as a channel and Ascendo AI helps learn from the interactions. Automatically coming up with Trending issues that we can feed back to the Product team. It is like having Voice of the Customer in our back pockets. Brenda Bernal Vice President AI-Driven Solutions and Knowledge Creation Ascendo AI solves 88% of customer issues immediately and for the rest, guides us by helping to create knowledge. Atad Bronstein Director of Customer Success Transforming Knowledge Dynamics Anjuna’s Product Support team uses Ascendo AI to quickly assimilate knowledge and rapidly resolve new support requests across a variety of customer deployment environments. Our products are highly-technical and always-evolving, and Ascendo AI helped us achieve and even overachieve Support KPIs such as: reducing Time-To-Resolution and increasing the number of Resolution-In-First-Touch. John Heald Global VP, SAP CX SAP and Ascendo AI Partner to Enhance Customer Support Happy to celebrate this news about having Ascendo.ai on our SAP Store. Looking forward to working with them and our great customers, empowering resolution at every point and channel of service. Stacy McQuestion Sr. Logistics Analyst Absolute must for managing customer support SLA Ascendo AI is so easy to get a proactive measure of where we need to stock spare parts to address potential customer demand. We have very stringent and critical SLA requirements and Ascendo AI helps us to take proactive actions. Infinera products are used in mission-critical environments, and it is crucial to provide top-notch customer service while optimizing for cost. Ascendo AI helps us to do just that. Kiet Dam LCS Service VCP & Product Quality Leader Ascendo AI is transforming field service team delivery The tool is very initutive to use and navigate. The tool also constantly improves upon itself as additional data gets uploaded or as users give input. It gives our field team a great gameplan to resolve customer issues based on previous service records. We are trying to improve labor and parts efficiencies along with reducing customer downtime. We have realized labor and material savings year over year. Deovrat Vibhandik Lead Engineer Service Engineering Best Predictor tool for support and troubleshooting for Field Engineers Easy interface that provides the best solution along with guidance on root cause and solution areas. We can also get the best technician to provide guidance on the fix. Ease of troubleshooting and clear gameplan for our field engineers to solve customer issues. We are getting benefits on both labor and material cost. Matt Mitchell Technical Support Principal Engineer From Reactive to Proactive: Ascendo AI Revolutionized Support Ascendo AI has transformed the battleground of technical support, turning what was once a two-week reactive struggle into a one-day proactive plan, ensuring the right solutions (activity and part) are in place before they're needed. Ahmad Azlan Isa Country Senior Engineer Search Resolution Feedback Ascendo AI is helping resolve GE customer devices and systems problems. I appreciate the search engine, which organizes products into distinct groups. Chandrasekar Elongovan Senior Quality Manager Technical Service APAC Deeper insights on the field usage of our equipment We have complex medical devices and we perform varying types of preventative maintenance (PM). Ascendo AI brought out the insights into the cause and effect of such PMs and the trending issues using inference models. These insights are helping us to make proactive steps in the way we provide services. With the recommendation from Ascendo AI we are able to proactively determine PM offerings. James Fitts Director of Service Planning Perfect Solution for Reverse Logistics Spare parts Support Ascendo was Flexible to support our unique business needs. We are able to address our SLA requirements proactively resulting in enhanced Customer Satisfaction and Less Escalation. We are able to predict how much parts we need, where we need it, in time to meet our SLA. With our current Supply Chain Constraints, Planning moves to the forefront of our customer experience. Amitkumar Parihar Customer Success Manager Easy to use and clear prediction results. It is user friendly Easy to connect with CRM data. We can add knowledge enrichment at any point of time. Ascendo AI self learning engine provides best results for customer support team. We introduced new products and also support legacy products, it is so much easier to use Ascendo for new users to ramp up with products. Using Ascendo AI is like Google search for customer support. Amy Waranauskas Service Product Line Manager Easy to use reliable platform with a robust roadmap Ascendo AI has collaboratively worked with us, meeting with us every week to discuss status and collaborate on new ideas. The use case I am involved in is a spares planning application including predictive algorithms. The Ascendo AI application has contributed to significant improvements in SLA compliance for these services. Chuck Kellen Associate Director of Continuous Improvement Blown away! We were up and running in an hour! EDF has been looking to drive consistency, quality, uptime and productivity across its global Field Service team. Ascendo AI agents had the capability to pull data from within SAP and outside. We were able to set up the initial deployment in less than an hour and start using Ascendo Agents. We are "blown away" by the way Ascendo AI is able to comprehend and provide Generative AI solutions with clear steps. Industry leaders soar with Ascendo.AI it’s your turn to elevate with AI and communications. Trusted by Awards & Achievements We rely on the power of data, and so can you. All G2 ratings Ascendo is extremely easy to add new products. We like the design and the easy of use in terms of getting the solutions to customer reported problems. Cedric Prevost Service Delivery and Infrastructure Leader for Life Care Solution - Europe & Africa at GE Healthcare Pre-book a 1:1 Executive Meeting With Us Request a meeting

Slack is emerging as a key collaboration tool, internally and with customers. Learn how to use everyday interactions, to automate creating knowledge, spreading knowledge to help colleagues and serve customers efficiently. Please enter the valid name Submit the form to access the webinar Please enter the valid business email address Submit Please check your email inbox Become an Expert in every interaction with Ascendo and Slack Slack is emerging as a key collaboration tool, internally and with customers. Learn how to use everyday interactions, to automate creating knowledge, spreading knowledge to help colleagues and serve customers efficiently. Product Integrations Resources Blog Standards Why Ascendo AI? Careers Partners Pricing Contact Us Book a demo Event Take a Tour (All) More... Contact Us Discover helpful suggestions below How to unlock the value from every customer interaction with ai This webinar focuses on how AI-powered insights from the entire customer journey can help you be the voice of the customer. You will find that these insights provide proactive rather than reactive support. Watch now Role of support to increase customer engagement and mitigate churn This webinar will share best practices gathered from our research that support teams can use to establish communication and avoid customer churn. Watch now How to make proactive support happen? - Infinera customer support success story with Ascendo.AI Leading customer support organizations are constantly looking for ways to improve their efficiency and adopt a more proactive to resolving customer issues and improving the customer experience Watch now Become an expert in every interaction with Ascendo and slack Slack is emerging as a key collaboration tool, internally and with customers. Learn how to use everyday interactions, to automate creating knowledge, and spreading knowledge to help colleagues and serve customers efficiently. Watch now

Ascendo AI predicts support escalations, letting teams act proactively to boost customer satisfaction, reduce churn, and improve overall support experience. Escalation Identify potential escalations early, empowering teams to address issues proactively. Watch Demo 5/5 Ratings SOC 2 certified No credit card required I I AI-Based system for proactive escalation management The advantage of using AI is that it can help predict escalation before it becomes a bigger issue. The benefit is for the support team to proactively handle customer expectation and sentiment. By doing this, customers in turn are getting much better support experience and value the product even more. No customer prefer escalation to accomplish their goals and in fact, are happy to be working with the company that has proactive support. The churn becomes a moot point. AI based proactive support reduces or even eliminates escalation while serving as a key vehicle for revenue and customer growth. Do a Root Cause Analysis for Every Escalation As soon as an escalation is contained, it is critical to do a post martum debrief. Root Cause Analysis has to be done for not just issue (validating what Ascendo provides) but also for people and process. People aspects primarily include training. Process is extensive that includes looking at whether the right people are in the right role, analysis of product, workload distribution, team collaboration, departmental involvement and even organizational goals. Train Your Agents When an issue is escalated, customers are already angry and upset. They do expect empathy from all the people talking to them. They also want to make sure their concerns are heard and a clear plan to address them in place. They want to make sure their voice is heard and want to see clarity in communication, understanding about their needs, right resources at the right level involved. They also want to see a realistic plan with expected results and timeline. Tools like Ascendo can help with issue resolution but the human element of empathy and communication has to be in place. Get started with Ascendo Today Contact Us

Ascendo AI Privacy Filter ensures personal data protection, applying robust obfuscation techniques while maintaining analytical utility. Privacy Filter Implement robust data obfuscation techniques to safeguard personal identifiable information (PII). This ensures sensitive data remains protected while retaining its utility for analysis and processing. Watch Demo 5/5 Ratings SOC 2 certified No credit card required I I Your CRM’s Built-In Privacy Guardian Sensitive customer data slipping into the wrong view? Ascendo AI’s Privacy Filter Module acts fast: obfuscate emails in leads, anonymize names in tickets, hide credit cards in invoices, and redact IPs in logs—automatically. Compliance simplified, risks minimized, trust maximized. Privacy shouldn’t be a chore. Get started with Ascendo Today Contact Us