AI-Powered Slack Support Conquers Customer Service Chaos and Boosts Agent Productivity Drowning in Slack support chaos? As a high-growth SaaS company, you know the struggle: hundreds of channels, endless questions, overwhelmed agents. But what if Slack itself became your secret weapon? Ascendo's AI-powered platform unlocks the hidden potential of your existing Slack channels. Imagine this: Agents get instant AI support: relevant solutions, knowledge base suggestions, all within Slack's familiar flow. Lightning-fast responses: customers feel heard with under 1-minute first replies, no more ticket queue frustration. Supercharged agents: resolve issues 100% faster, freeing up time and boosting morale. Team-wide learning: Ascendo captures expert solutions, continuously improving its knowledge base for everyone. The results? The case study reveals: 300+ Slack channels tamed: transformed into efficient support hubs. Customers thrilled: exceeding expectations with lightning-fast service. Agents on fire: 100%+ productivity, empowered to excel. Ready to experience the Ascendo Advantage? Download our case study to see how AI can elevate your customer experience and unleash the full potential of your support team. Escape the chaos, unleash your team's potential, and join the Ascendo revolution today. Ready to learn more? Contact Us

Get started to transform complicated client communications on Slack to smooth, AI assisted interactions. Download Should Companies use Slack or Teams with Their Customers? Get started to transform complicated client communications on Slack to smooth, AI assisted interactions. Please enter your business email ID Please enter a valid name with alphanumeiric value Our Blog Here is your go-to guide on what's latest and greatest in delivering superior customer service with the power of artificial intelligence. Catch some invaluable industry insights, and take it forward on your social media channels! Read all More White Papers Auto categorization 01 Ascendo brings to you one of its most utilized and successful components, Auto Categorization, that is built on state of the art Natural Language Processing techniques and Deep Learning algorithms. AI Based Modern Support Experience 02 Businesses these days receive hundreds and even thousands of customer queries daily. Get started to transform complicated client communications on Slack to smooth, AI assisted interactions 03 Should Companies use Slack or Teams with Their Customers? Escalation Management Guide for proactive support teams 04 The term escalation refers to the action where the issue and the details of a customer interaction is sent higher up the chain, sometimes to the CEO level. View All Ready to learn more? Contact Us When you are working with clients on long and complicated projects, nothing is more important than maintaining good lines of communication. Having constant and transparent communication with your clients can help improve your relationship with the client while ensuring that everyone’s time and money are being used effectively. While email and phone calls are the primary forms of communication in business, these methods can be ineffective uses of time and lead to instances of misinterpretation. That is why, when it comes to long-term customer relationships, using a messaging service like Slack or Microsoft Teams can help boost productivity and client satisfaction. These services allow you to stay in constant contact with your customers and shorten the feedback loop, allowing your team to deliver the highest quality product or service in a timely manner. Although these messaging services were built with internal communication in mind, adapting them to client communications takes a bit of adjustment. One popular method of adapting these existing systems for a new purpose is using plugins like Ascendo. These tools provide additional capabilities to handle the different needs of being in constant communication with clients. Unlike Slack’s or Microsoft Team’s normal features, Ascendo allows businesses to better manage customer issues, concerns, and questions and collaborate effectively. With Ascendo you can use ticketing tools, lead discussions about certain files, leverage AI-powered search for easy use, and unlock customer insights not seen before. Companies using Ascendo have already seen huge improvements in customer satisfaction scores and net promoter scores. Download the full whitepaper to read more on this. Download now Should Companies use Slack or Teams with Their Customers?

Revolutionize customer support with Ascendo AI search. Go beyond chatbots, find answers instantly. Download AI Search Revolutionize customer support with Ascendo AI search. Go beyond chatbots, find answers instantly. Please enter your business email ID Please enter a valid name with alphanumeiric value Our Blog Here is your go-to guide on what's latest and greatest in delivering superior customer service with the power of artificial intelligence. Catch some invaluable industry insights, and take it forward on your social media channels! Read all More White Papers Auto categorization 01 Ascendo brings to you one of its most utilized and successful components, Auto Categorization, that is built on state of the art Natural Language Processing techniques and Deep Learning algorithms. AI Based Modern Support Experience 02 Businesses these days receive hundreds and even thousands of customer queries daily. Get started to transform complicated client communications on Slack to smooth, AI assisted interactions 03 Should Companies use Slack or Teams with Their Customers? Escalation Management Guide for proactive support teams 04 The term escalation refers to the action where the issue and the details of a customer interaction is sent higher up the chain, sometimes to the CEO level. View All Ready to learn more? Contact Us In a full support operations platform, the journey starts from the casual information exchange to self-service. In a way, this is the first step in the customer support journey and drives further levels of deeper engagement as the journey continues. Often, this is an afterthought and the focus is only on chatbots. To avoid early escalations and ensure a smooth support experience, it is vital to get familiar with the initial stage early on in the journey. At Ascendo, we want to learn from every customer interaction throughout this journey. We bring to you one of our most useful and advanced components, AI Search. For Ascendo, AI Search is a cognitive way to interact as compared to the conversational way of interactions using chatbots, which is equally important to the latter. We offer this choice to our customers and do believe that support experience encompasses providing customers choices so they can interact in any way they choose. Understanding the Problem: Data in the real world is very convoluted and keeps evolving with time. As products and tools continue to improve, the number of issues and types of issues also increase. These issues keep changing with product changes and can evolve into something similar to what was faced before or extremely unique to how the product has evolved. Almost every industry today suffers from exponential growth in issues. The complexity of issues keeps raising the graph of data points. This pattern hardly stabilizes with growth in product stack and integrations. Currently, support agents tend to spend more than 50% of their time evaluating the problems, let alone finding the right solutions. Solutions can be generated from various data sources that spread around the business. The origin of these solutions can also be very different. This leads to the first major challenge in the support industry, that is, gathering knowledge from widespread information sources. The second challenge is to find the needle in the haystack. The time and efforts required to look for the solution among a million solutions continue to rise with each new solution added to the stack. Current solutions offer little to the customers as they have many obstacles that come their way. Some of them include: Too many Data Marts and Warehouses to be managed Solutions keep evolving and often become outdated Current Search Solutions are key-words focused and miss the context and intent behind the problem Different Solutions can point to the same problem, but are often considered to be different - hence the knowledge stacks keep increasing unnecessarily It is a difficult task to make the knowledge available to the end customers There is no guidance for the agents to dive deeper into the solutions Ascendo Search Engine: Ascendo aims to make the support experience as easy as possible for its customers. The solution has to be simple, smart, efficient, fully integrated with data sources, and most importantly requires little effort and time for users. The solution also has to bring expert knowledge into learning and has to be a continuous learning engine. The feedback loop could simply confirm and enhance automatically created root causes that groups multiple problems into its own bucket. Ascendo provides a No-code and expert-enhanced solution that can be easily plugged into your website and is prediction ready! Download the full whitepaper to read more on this. Download now Support With AI Search

Discover how Anjuna Security transformed their technical support and enhanced privacy offerings using Ascendo AI's knowledge-first coworkers, achieving faster resolution times and improved customer support KPIs in multi-cloud environments. Download Ascendo AI Empowers Anjuna Security with Technical Support AI Coworkers Discover how Anjuna Security transformed their technical support and enhanced privacy offerings using Ascendo AI's knowledge-first coworkers, achieving faster resolution times and improved customer support KPIs in multi-cloud environments. Please enter your business email ID Please enter a valid name with alphanumeiric value Anjuna Security, a multi-cloud data security provider, struggled with scaling technical support for their complex hardware-assisted isolation platform. Their small team needed a solution to handle growing technical inquiries while efficiently managing product knowledge. Partnering with Ascendo AI, they implemented knowledge agents, Slack integration, and Cognitive Privacy agents. This transformed their support operations by enabling quick access to technical information, automating knowledge creation, and enhancing data protection during customer interactions. The partnership yielded impressive results, with Anjuna exceeding support KPIs in resolution times and first-touch resolutions. The collaboration continues to evolve with plans for enhanced privacy solutions and predictive support features, as validated by Anjuna's Director of Customer Success. To learn more about how Ascendo AI transformed Anjuna Security's technical support while strengthening their privacy offerings, read the complete case study Download now Ascendo AI Empowers Anjuna Security with Technical Support AI Coworkers Ready to learn more? Contact Us

Discover how Agentic AI is revolutionizing Generative AI with a platform of intelligent AI agents. This white paper delves deep into the capabilities and benefits of Agentic AI, showcasing real-world examples and use cases for customer support and service organizations. AI Agents are demonstrating their ability to create a symbiotic relationship between humans and AI. Through predictive recommendations and automation, we can expect to see humans performing at higher levels and focusing on more complex tasks with the assistance of AI Agents. Explore the transformative potential of AI agents in customer support. Learn how Agentic AI's AI agents can streamline processes, improve customer satisfaction, and drive business growth. Download the white paper today and gain valuable insights into the future of AI and its applications in customer support. Download Agentic AI: A Paradigm Shift in Generative AI Discover how Agentic AI is revolutionizing Generative AI with a platform of intelligent AI agents. This white paper delves deep into the capabilities and benefits of Agentic AI, showcasing real-world examples and use cases for customer support and service organizations. AI Agents are demonstrating their ability to create a symbiotic relationship between humans and AI. Through predictive recommendations and automation, we can expect to see humans performing at higher levels and focusing on more complex tasks with the assistance of AI Agents. Explore the transformative potential of AI agents in customer support. Learn how Agentic AI's AI agents can streamline processes, improve customer satisfaction, and drive business growth. Download the white paper today and gain valuable insights into the future of AI and its applications in customer support. Please enter your business email ID Please enter a valid name with alphanumeiric value Our Blog Here is your go-to guide on what's latest and greatest in delivering superior customer service with the power of artificial intelligence. Catch some invaluable industry insights, and take it forward on your social media channels! Read all More White Papers Auto categorization 01 Ascendo brings to you one of its most utilized and successful components, Auto Categorization, that is built on state of the art Natural Language Processing techniques and Deep Learning algorithms. AI Based Modern Support Experience 02 Businesses these days receive hundreds and even thousands of customer queries daily. Get started to transform complicated client communications on Slack to smooth, AI assisted interactions 03 Should Companies use Slack or Teams with Their Customers? Escalation Management Guide for proactive support teams 04 The term escalation refers to the action where the issue and the details of a customer interaction is sent higher up the chain, sometimes to the CEO level. View All Ready to learn more? Contact Us Discover how Agentic AI is revolutionizing Generative AI with a platform of intelligent AI agents. This white paper delves deep into the capabilities and benefits of Agentic AI, showcasing real-world examples and use cases for customer support and service organizations. AI Agents are demonstrating their ability to create a symbiotic relationship between humans and AI. Through predictive recommendations and automation, we can expect to see humans performing at higher levels and focusing on more complex tasks with the assistance of AI Agents. Explore the transformative potential of AI agents in customer support. Learn how Agentic AI's AI agents can streamline processes, improve customer satisfaction, and drive business growth. Download the white paper today and gain valuable insights into the future of AI and its applications in customer support. Download now Agentic AI: A Paradigm Shift in Generative AI

From Manual to Seamless: Teradata's Support Evolution with Ascendo AI Teradata, a global leader in data and analytics solutions, faced inefficiencies in customer support due to manual processes and inconsistent service quality. Despite using multiple tools, support engineers struggled with slow knowledge retrieval and repetitive tasks, impacting First Contact Resolution (FCR) rates and customer satisfaction. By integrating Ascendo AI’s generative AI capabilities with their ServiceNow platform, Teradata transformed its support operations. AI-powered tools streamlined knowledge access, automated repetitive tasks, and predicted customer needs, enabling faster more accurate responses. The result was significantly improved FCR rates, reduced resolution times, and a more efficient support process. The partnership delivered substantial cost savings and elevated customer satisfaction. With plans to expand AI integration across more functions, Teradata is driving innovation in customer experience. Read more to explore the full case study and the impact of AI-powered support. Ready to learn more? Contact Us

Explore the future of service logistics with Ascendo.AI's cutting-edge machine learning and big data solutions. Download Elevate Support Logistics Operations with Ascendo AI Explore the future of service logistics with Ascendo.AI's cutting-edge machine learning and big data solutions. Please enter your business email ID Please enter a valid name with alphanumeiric value Our Blog Here is your go-to guide on what's latest and greatest in delivering superior customer service with the power of artificial intelligence. Catch some invaluable industry insights, and take it forward on your social media channels! Read all More White Papers Auto categorization 01 Ascendo brings to you one of its most utilized and successful components, Auto Categorization, that is built on state of the art Natural Language Processing techniques and Deep Learning algorithms. AI Based Modern Support Experience 02 Businesses these days receive hundreds and even thousands of customer queries daily. Get started to transform complicated client communications on Slack to smooth, AI assisted interactions 03 Should Companies use Slack or Teams with Their Customers? Escalation Management Guide for proactive support teams 04 The term escalation refers to the action where the issue and the details of a customer interaction is sent higher up the chain, sometimes to the CEO level. View All Ready to learn more? Contact Us Enterprises invest significantly in supporting critical service level agreements (SLAs), stocking crucial parts, and collaborating with external contractors. After-sales service represents a significant portion of revenue and profit. Things break unexpectedly, and sometimes emergencies need to be attended to before scheduled jobs. How can an Enterprise Service logistics team become proactive? Ascendo's PredictGPT module is the answer to the questions related to all the missed SLAs by your team. Ascendo Cognitive Parts Planning is introduced as a solution involving proactive management of parts, tools, and locations to deliver spare parts efficiently. By analyzing enterprise service, install-base, and materials planning data, valuable insights can be gained to accurately predict demand and prepare the service organization accordingly. The application of machine learning principles helps implicitly learn failure patterns, enabling the development of prediction algorithms for component demand. Ascendo Cognitive Parts Planning is presented as a solution, leveraging modern technologies like AI (Artificial Intelligence) and machine learning to proactively manage spare parts. Ascendo’s PredictGPT module analyzes enterprise data to predict demand, allowing for more efficient and prescriptive service operations. Download whitepaper to read more on this: Download now Elevate Support Logistics Operations with Ascendo AI

Boost Customer Engagement with AI Support! Join Ascendo's Podcast Dialogue with Customer Support Experts. Learn from Industry Leaders on AI-powered CX & Automation. Where Experience speaks Dialogue About E xperience D ialogue! In these interactions, we pick a hard topic that doesn’t have really a straightforward answer. We then bring in speakers who have been there, and seen this but approached it in very different ways. This is a space for healthy disagreements and discussions but in a respectful way. Just by the nature of how we have conceived this, you will see passionate voices of opinions, friends having a dialogue and thereby even interrupting each other or finishing each other’s sentences. Our Mission "At the end of each dialogue, we want you and our audience to leave with valuable insights and approaches that you can try at your workplace- and continue the discourse in our slack channels! " 11 LinkedIn groups 5 Slack Channels Continuous Engagement 4818 members in leadership Our Support Community Total audience of 330K READY FOR PROACTIVE SUPPORT? Connect Now First Name Last Name Email Submit Thanks for submitting! GPT (Generative Pre-trained Transformer) prompts and associated best-knowledgeable posts. Dated : 19th Jan 2023 Duration : 35 Minutes Turning customer service into profit center Read Summary There is excitement on many tech and business channels on ChatGPT from Open.AI. Dated : 20 December 2022 Duration : 24 Minutes ChatGPT and the future of Customer Support Read Summary “Support today reacts to external metrics rather than proactively creating and using data” Dated : 1st December 2022 Duration : 48 Minutes Using proactive metrics for support operations Read Summary Learn how to use everyday interactions , to automate creating knowledge, and spreading knowledge to help colleagues and serve customers efficiently. Utilize knowledge objects in Salesforce to be able to bring value to Slack. Dated : 10th November 2022 Duration : 16 Minutes Automation Dreamin' 2022 Knowledge Intelligence with Salesforce and Slack. Read Summary In these interactions, we pick a hard topic that doesn’t really have a straightforward answer. We then bring in speakers who have been there, seen this but approached it in very different ways. Dated : 27th October 2022 Duration : 30 Minutes Using AI to Drive Service Improvements Read Summary Essential for any business in discovering markets and developing products. Dated : 11th August 2022 Duration : 54 Minutes The voice of the customer in discovering markets, developing products Read Summary A series of tasks can be delegated to a group of users at different measures Dated : 28th June 2022 Duration : 32 Minutes Customer Playbooks: When is it useful and how to create one that evolves? Read Summary Facilitates the ability to keep customers satisfied and to retain them. Dated : 10th June 2022 Duration : 30 Minutes Deepdive Voice of the Customer Playbook Read Summary Whether it is a small or a larger organization, diverse talent or hiring should be important for real growth. Dated : 7th April 2022 Duration : 57 Minutes How to Attract and Hire Diverse Talent? Read Summary An organization that sees its customer service department as a cost center is ignoring a significant opportunity to increase customer loyalty and lifetime value. Dated : 10th March 2022 Duration : 42 Minutes Growth Through Support Dialogue Read Summary The pandemic has taught us innovative ways to connect with key customers more than ever before. Dated : 5th May 2022 Duration : 61 Minutes Strategies to manage difficult situations with key customers Read Summary Does your client portfolio include international customers or do you expect it to in the future? Dated : 25th May 2022 Duration : 25 Minutes Cultural changes that we see within CX in the African continent Read Summary

Forget clunky knowledge management! KI, powered by AI, makes it smarter and more helpful for customer support. It learns, creates, and shares knowledge. KCI, an advanced KI approach, prioritizes valuable content and guides workflows. The result: exceptional customer service through intelligent knowledge. Download Knowledge Management to Knowledge Intelligence Forget clunky knowledge management! KI, powered by AI, makes it smarter and more helpful for customer support. It learns, creates, and shares knowledge. KCI, an advanced KI approach, prioritizes valuable content and guides workflows. The result: exceptional customer service through intelligent knowledge. Please enter your business email ID Please enter a valid name with alphanumeiric value Our Blog Here is your go-to guide on what's latest and greatest in delivering superior customer service with the power of artificial intelligence. Catch some invaluable industry insights, and take it forward on your social media channels! Read all More White Papers Auto categorization 01 Ascendo brings to you one of its most utilized and successful components, Auto Categorization, that is built on state of the art Natural Language Processing techniques and Deep Learning algorithms. AI Based Modern Support Experience 02 Businesses these days receive hundreds and even thousands of customer queries daily. Get started to transform complicated client communications on Slack to smooth, AI assisted interactions 03 Should Companies use Slack or Teams with Their Customers? Escalation Management Guide for proactive support teams 04 The term escalation refers to the action where the issue and the details of a customer interaction is sent higher up the chain, sometimes to the CEO level. View All Ready to learn more? Contact Us Traditional knowledge management (KM) struggles to keep up with the ever-changing needs of businesses. This white paper proposes Knowledge Intelligence (KI) as a solution. KI leverages AI to transform KM from a static system to a dynamic assistant for customer support teams. KI goes beyond finding information. It can learn and create knowledge, identify knowledge gaps, and share expertise across teams. This paper also introduces Knowledge Centered Intelligence (KCI) - a comprehensive approach to KI. KCI utilizes AI to identify high-value content, connect knowledge across departments, and guide knowledge workflows. Implementing KCI offers numerous benefits such as identifying common customer issues, improving content quality, and optimizing self-service options. It empowers businesses to deliver exceptional customer service through a foundation of knowledge and intelligence. Download now Knowledge Management to Knowledge Intelligence

Unleash the ROI of customer support with AI! Join Ascendo AI's session to learn how to quantify the value of your efforts, leverage an ROI calculator & become a champion for customer-centric change. Register now! The ROI of AI-Powered Customer Support & Service April 26, 2025 - 9 AM PST Empower Yourself to become a Champion for Customer-Centric Initiatives In today’s competitive landscape, customer retention and expansion pose significant challenges for businesses. Exceptional customer service is no longer a luxury, it's a necessity. Businesses are increasingly recognizing the power of AI to not only meet revenue targets, but also dramatically improve customer support efficiency. But not all AI investments deliver. To ensure a positive return, it's crucial to choose solutions with a clear ROI (Return on Investment) and rapid results. Witness the transformative power of AI in customer support! Ascendo AI's exclusive 45-minute online session, "ROI of AI-based Customer Support & Service ," unveils real customer stories and data-driven research to show how AI can dramatically improve customer satisfaction, boost revenue, and optimize support operations. Register now and discover why customer support is the perfect launchpad for your AI investments, driving tangible business value and a strong ROI. Learn proven techniques to calculate the return on investment (ROI) for your customer support and service initiatives Master the ROI of Customer Support Gain access to a versatile ROI calculator specifically designed for customer support team. Unlock a Powerful ROI Calculator Discover strategies to secure executive buy-in for customer-centric investments and champion positive change within your organization. Become an Influential Change Agent Explore practical ROI models that empower you to shift your contact center from a cost center to a revenue generator. Transform Your Contact Center Key Takeaways Don't miss this opportunity to Register today and take the first step towards a more efficient, customer-centric future! Drive measurable results that demonstrate the value of customer service. Elevate your customer support expertise with AI-powered tools and strategies. Become a leader in the customer support and service domain. Karpagam Narayanan CEO and Co-Founder at Ascendo AI Anita Ganti Board Member and Advisor Speakers We bring a team that has been there done that and can understand your particular scenario to share insights. In addition to this, the collective wisdom of all the attendees will benefit everyone. Registration Register Now I agree to my contact data being passed to SAP to contact me as a follow-up from my attendance of Lunch and Learn – Enterprise Service Management. Use of your contact data is governed by the SAP’s Privacy Policy. Entering your personal data above and clicking submit constitutes your consent for Ascendo AI to process your special categories of data as described in the Privacy Statement. Yes, I agree to let SAP make my event profile publicly accessible to event attendees and to display the public attributes of my profile on SAP event websites and mobile applications. Do you have any dietary restrictions? * Yes No Will you be joining Online or In Person * Online In Person Country* Department*