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Supercharge Customer Support with Ascendo AI's Chrome Extension. AI-powered (NLP & NLU) CRM integration for faster issue resolution and expert identification. Insights from your CRM Enable agents to get resolution suggestions right from your CRM. Highlight the right pieces of knowledge pertinent to problem resolution. Capture tribal knowledge to drive consistency across agents of various ability and tenure. Standardize quality of resolution. Use it from Simple to Complex issues Get fully automated Knowledge intelligence to only improve knowledge that is relevant to issue trends. Granular Ability ready for the enterprise to provide knowledge access across various systems of record, business units and product groups. Chrome Extension Get the power of AI without leaving your workflow environment. Sign up for free Trusted by AI for CRM With Ascendo Chrome extension your Customer Service Experience Management takes to the next level. Artificial Intelligence, Machine Learning, Natural Language Processing (NLP) and Natural Language Understanding (NLU) are used to provide predictions on solution, root cause category, sub category for any ticket or case in your Customer Relationship Management (CRM) or other ticketing software. Along with issue resolution as agent assist, support agents can also know the technical support expert. Sign up for free Get started with Ascendo Today Contact us

Ascendo AI Privacy Filter ensures personal data protection, applying robust obfuscation techniques while maintaining analytical utility. Privacy Filter Implement robust data obfuscation techniques to safeguard personal identifiable information (PII). This ensures sensitive data remains protected while retaining its utility for analysis and processing. Watch Demo 5/5 Ratings SOC 2 certified No credit card required I I Your CRM’s Built-In Privacy Guardian Sensitive customer data slipping into the wrong view? Ascendo AI’s Privacy Filter Module acts fast: obfuscate emails in leads, anonymize names in tickets, hide credit cards in invoices, and redact IPs in logs—automatically. Compliance simplified, risks minimized, trust maximized. Privacy shouldn’t be a chore. Get started with Ascendo Today Contact Us

Proactive customer service with Ascendo AI. Our smart Escalation prediction system offers proactive support, predictive solutions, and personalized responses based on ticket history and context. Boost agent efficiency & deliver exceptional service. Smart Inbox Employee AI agents in one place across all interactions with your customers. Watch Demo 5/5 Ratings SOC 2 certified No credit card required I I AI-Powered Inbox: Uniting Knowledge and Workflows for Unmatched Efficiency Discover how the AI-driven Inbox bridges systems of engagement and record, seamlessly combining knowledge and workflows to enhance productivity and streamline operations. With intelligent automation, it empowers teams to stay organized, make informed decisions, and achieve faster outcomes. Regardless of where your data resides, the Inbox integrates effortlessly, ensuring efficiency and clarity in every interaction. Get started with Ascendo Today Contact Us

Interested in joining Go To Market with us. Drop us a line! Want to Become partner with us? OEM Partners 01 Add Ascendo's technology to your product to create a better solution for your customers. Distributor or Reseller Partner 02 Promote or sell Ascendo's technology in a certain region or market. Add Ascendo's technology to the solutions you implement for your clients. 03 System Integrator Partner Referral Partner 04 Help to find new places to implement Ascendo's technology Tech Partners We have connectors to over 400+ systems across Knowledge bases, Ticketing, Bug Tracking, Alerting, Monitoring, Chat Provisions, Portals and RPA. Integration Partners We have connectors to over 400+ systems across Knowledge bases, Ticketing, Bug Tracking, Alerting, Monitoring, Chat Provisions, Portals and RPA. READY FOR PROACTIVE SUPPORT? Connect Now First Name Last Name Email Submit Thanks for submitting!

Join a dynamic roundtable for Support and Service pros to gain career strategies, leadership insights, and powerful networking opportunities. Trusted by Career Roundtable Speaker Signup Supercharge your career in Support and Service Leadership, join a dynamic roundtable for insider tactics, elite networking, and real-world growth strategies. Wednesday 20th August 2 PM - 3 PM PST Online event About Event Join a high-impact roundtable designed for professionals in Customer Support, Technical Support, and Field Service. This interactive session brings together individual contributors, managers, and senior leaders to share real-world strategies on career growth, leadership, and personal branding. Gain actionable insights, connect with industry peers, and unlock new opportunities to accelerate your career in today’s evolving service landscape. Whether you're aiming for your next role or sharpening your leadership edge, this event equips you with tools to thrive. Walk away with peer-driven insights, expert guidance, and a powerful network to elevate your career journey. Glimpse from our previous Career Roundtable Events Peer-to-peer learning with professionals across roles and industries Resume, interview & branding tips Trend-focused career discussions Role-specific growth strategies Powerful peer networking Insights from top leaders Karpagam Narayanan CEO at Ascendo AI Melissa Hogan Sr. Director, Digital Transformation & Continuous Improvement, Asset Optimization, EDFR NA Our Previous Speakers RAJIB BORA Vice President Field Services Freudenberg e-Power Systems Chuck Kellen Associate Director, Continuous Improvement & Maintenance Digital Product Manager, Asset Optimization, EDFR NA Melissa Hogan Sr. Director, Digital Transformation & Continuous Improvement, Asset Optimization, EDFR NA Interested in speaking at our upcoming Career Roundtable events? Signup Here Glimpses from our last "Career Accelerator Roundtable" Sr. Director, Digital Transformation & Continuous Improvement, Asset Optimization, EDFR NA Awards & Achievements We rely on the power of data, and so can you. All G2 ratings Ascendo is extremely easy to add new products. We like the design and the easy of use in terms of getting the solutions to customer reported problems. Cedric Prevost Service Delivery and Infrastructure Leader for Life Care Solution - Europe & Africa at GE Healthcare Chris Dickerson VP Service Planning and Logistics Optimized Inventory, Improved SLA We are able to achieve a 95% SLA with hardly any firefighting. We proactively manage and optimize the inventory of 5,000 unique spare parts across 300 depots. Payam Karbassi Global Service Segment Leader MUST HAVE solution for customer support Easy to setup and configure. The game-plan for remote as well as field support prediction results are right-on. Ascendo AI provides excellent support for initial setup and on-going collaboration. We needed an advanced tool to realize labor and material cost savings while maintaining enhanced experience for customers and partners. We are on the path to realize improved benefits across our product portfolio. Kevin Yang Senior Data Scientist Superb models that provides results With Ascendo AI, we are able to enhance patient experience and predict outcomes. The tool also calls out Top trending issues from all of the Voice of the Customer interactions to provide Product Feedback. Ascendo AI helps us to predict patient churn so we can proactively address to improve patient treatment and therapy. Being proactive will enable us to stay as a market leader. Viktor Kehayov VP, Product Engineering SAP FSM Leveraging Enterprise Data: Our SAP FSM with Ascendo AI Our SAP AI-driven FSM solution, alongside partner offering Ascendo AI, is well-equipped for finding reliable solutions using existing data in SAP and other knowledge content. Brenda Guardado Senior Director Customer Success Innovative product offerings and amazing support The Ascendo AI team is extremely pleasant to work with. They are responsive, they show they truly care about your experience with their product, and were quick to iterate on any feedback provided. Ascendo AI has an amazing product offering that integrates well with shared Slack channels and empowers our team to seamlessly support customers effectively and accurately. Cedric Prevost Service Delivery and Infrastructure Leader for Life Care Solution Must have solution finder tool for Field Service Ascendo AI is extremely easy to add new products. We like the design and the easy of use in terms of getting the solutions to customer reported problems. Ascendo ai is helping to support Field engineers doing field and remote support. This is a very useful tool to support new hired field engineer less experience than the others. Alexandra Pham Senior Customer Success Manager Ascendo AI is a must have for CX! Ascendo AI made it so easy to bring Trending issues, Knowledge intelligence, Quality and Voice of the Customer across our support channels. We used Slack as a channel and Ascendo AI helps learn from the interactions. Automatically coming up with Trending issues that we can feed back to the Product team. It is like having Voice of the Customer in our back pockets. Brenda Bernal Vice President AI-Driven Solutions and Knowledge Creation Ascendo AI solves 88% of customer issues immediately and for the rest, guides us by helping to create knowledge. Atad Bronstein Director of Customer Success Transforming Knowledge Dynamics Anjuna’s Product Support team uses Ascendo AI to quickly assimilate knowledge and rapidly resolve new support requests across a variety of customer deployment environments. Our products are highly-technical and always-evolving, and Ascendo AI helped us achieve and even overachieve Support KPIs such as: reducing Time-To-Resolution and increasing the number of Resolution-In-First-Touch. John Heald Global VP, SAP CX SAP and Ascendo AI Partner to Enhance Customer Support Happy to celebrate this news about having Ascendo.ai on our SAP Store. Looking forward to working with them and our great customers, empowering resolution at every point and channel of service. Stacy McQuestion Sr. Logistics Analyst Absolute must for managing customer support SLA Ascendo AI is so easy to get a proactive measure of where we need to stock spare parts to address potential customer demand. We have very stringent and critical SLA requirements and Ascendo AI helps us to take proactive actions. Infinera products are used in mission-critical environments, and it is crucial to provide top-notch customer service while optimizing for cost. Ascendo AI helps us to do just that. Kiet Dam LCS Service VCP & Product Quality Leader Ascendo AI is transforming field service team delivery The tool is very initutive to use and navigate. The tool also constantly improves upon itself as additional data gets uploaded or as users give input. It gives our field team a great gameplan to resolve customer issues based on previous service records. We are trying to improve labor and parts efficiencies along with reducing customer downtime. We have realized labor and material savings year over year. Deovrat Vibhandik Lead Engineer Service Engineering Best Predictor tool for support and troubleshooting for Field Engineers Easy interface that provides the best solution along with guidance on root cause and solution areas. We can also get the best technician to provide guidance on the fix. Ease of troubleshooting and clear gameplan for our field engineers to solve customer issues. We are getting benefits on both labor and material cost. Matt Mitchell Technical Support Principal Engineer From Reactive to Proactive: Ascendo AI Revolutionized Support Ascendo AI has transformed the battleground of technical support, turning what was once a two-week reactive struggle into a one-day proactive plan, ensuring the right solutions (activity and part) are in place before they're needed. Ahmad Azlan Isa Country Senior Engineer Search Resolution Feedback Ascendo AI is helping resolve GE customer devices and systems problems. I appreciate the search engine, which organizes products into distinct groups. Chandrasekar Elongovan Senior Quality Manager Technical Service APAC Deeper insights on the field usage of our equipment We have complex medical devices and we perform varying types of preventative maintenance (PM). Ascendo AI brought out the insights into the cause and effect of such PMs and the trending issues using inference models. These insights are helping us to make proactive steps in the way we provide services. With the recommendation from Ascendo AI we are able to proactively determine PM offerings. James Fitts Director of Service Planning Perfect Solution for Reverse Logistics Spare parts Support Ascendo was Flexible to support our unique business needs. We are able to address our SLA requirements proactively resulting in enhanced Customer Satisfaction and Less Escalation. We are able to predict how much parts we need, where we need it, in time to meet our SLA. With our current Supply Chain Constraints, Planning moves to the forefront of our customer experience. Amitkumar Parihar Customer Success Manager Easy to use and clear prediction results. It is user friendly Easy to connect with CRM data. We can add knowledge enrichment at any point of time. Ascendo AI self learning engine provides best results for customer support team. We introduced new products and also support legacy products, it is so much easier to use Ascendo for new users to ramp up with products. Using Ascendo AI is like Google search for customer support. Amy Waranauskas Service Product Line Manager Easy to use reliable platform with a robust roadmap Ascendo AI has collaboratively worked with us, meeting with us every week to discuss status and collaborate on new ideas. The use case I am involved in is a spares planning application including predictive algorithms. The Ascendo AI application has contributed to significant improvements in SLA compliance for these services. Chuck Kellen Associate Director of Continuous Improvement Blown away! We were up and running in an hour! EDF has been looking to drive consistency, quality, uptime and productivity across its global Field Service team. Ascendo AI agents had the capability to pull data from within SAP and outside. We were able to set up the initial deployment in less than an hour and start using Ascendo Agents. We are "blown away" by the way Ascendo AI is able to comprehend and provide Generative AI solutions with clear steps. Industry leaders soar with Ascendo.AI it’s your turn to elevate with AI and communications. Pre-book a 1:1 Executive Meeting With Us Request a meeting

Discover how Ascendo AI transforms warranty management with AI-driven automation and insights. Reduce costs, speed up claims, and improve customer satisfaction with intelligent solutions. Warranty Agent Simplify warranty management with automation that ensures accuracy, compliance, and a better user experience Watch Demo No credit card required I 5/5 Ratings I SOC 2 certified Register a product for warranty Look-up warranty terms File a warranty claim Request a return material authorization Review status of their warranty Enable Your Customers or Dealers to Chris Dickerson VP Service Planning and Logistics Optimized Inventory, Improved SLA We are able to achieve a 95% SLA with hardly any firefighting. We proactively manage and optimize the inventory of 5,000 unique spare parts across 300 depots. Payam Karbassi Global Service Segment Leader MUST HAVE solution for customer support Easy to setup and configure. The game-plan for remote as well as field support prediction results are right-on. Ascendo AI provides excellent support for initial setup and on-going collaboration. We needed an advanced tool to realize labor and material cost savings while maintaining enhanced experience for customers and partners. We are on the path to realize improved benefits across our product portfolio. Kevin Yang Senior Data Scientist Superb models that provides results With Ascendo AI, we are able to enhance patient experience and predict outcomes. The tool also calls out Top trending issues from all of the Voice of the Customer interactions to provide Product Feedback. Ascendo AI helps us to predict patient churn so we can proactively address to improve patient treatment and therapy. Being proactive will enable us to stay as a market leader. Viktor Kehayov VP, Product Engineering SAP FSM Leveraging Enterprise Data: Our SAP FSM with Ascendo AI Our SAP AI-driven FSM solution, alongside partner offering Ascendo AI, is well-equipped for finding reliable solutions using existing data in SAP and other knowledge content. Brenda Guardado Senior Director Customer Success Innovative product offerings and amazing support The Ascendo AI team is extremely pleasant to work with. They are responsive, they show they truly care about your experience with their product, and were quick to iterate on any feedback provided. Ascendo AI has an amazing product offering that integrates well with shared Slack channels and empowers our team to seamlessly support customers effectively and accurately. Cedric Prevost Service Delivery and Infrastructure Leader for Life Care Solution Must have solution finder tool for Field Service Ascendo AI is extremely easy to add new products. We like the design and the easy of use in terms of getting the solutions to customer reported problems. Ascendo ai is helping to support Field engineers doing field and remote support. This is a very useful tool to support new hired field engineer less experience than the others. Alexandra Pham Senior Customer Success Manager Ascendo AI is a must have for CX! Ascendo AI made it so easy to bring Trending issues, Knowledge intelligence, Quality and Voice of the Customer across our support channels. We used Slack as a channel and Ascendo AI helps learn from the interactions. Automatically coming up with Trending issues that we can feed back to the Product team. It is like having Voice of the Customer in our back pockets. Brenda Bernal Vice President AI-Driven Solutions and Knowledge Creation Ascendo AI solves 88% of customer issues immediately and for the rest, guides us by helping to create knowledge. Atad Bronstein Director of Customer Success Transforming Knowledge Dynamics Anjuna’s Product Support team uses Ascendo AI to quickly assimilate knowledge and rapidly resolve new support requests across a variety of customer deployment environments. Our products are highly-technical and always-evolving, and Ascendo AI helped us achieve and even overachieve Support KPIs such as: reducing Time-To-Resolution and increasing the number of Resolution-In-First-Touch. John Heald Global VP, SAP CX SAP and Ascendo AI Partner to Enhance Customer Support Happy to celebrate this news about having Ascendo.ai on our SAP Store. Looking forward to working with them and our great customers, empowering resolution at every point and channel of service. Stacy McQuestion Sr. Logistics Analyst Absolute must for managing customer support SLA Ascendo AI is so easy to get a proactive measure of where we need to stock spare parts to address potential customer demand. We have very stringent and critical SLA requirements and Ascendo AI helps us to take proactive actions. Infinera products are used in mission-critical environments, and it is crucial to provide top-notch customer service while optimizing for cost. Ascendo AI helps us to do just that. Kiet Dam LCS Service VCP & Product Quality Leader Ascendo AI is transforming field service team delivery The tool is very initutive to use and navigate. The tool also constantly improves upon itself as additional data gets uploaded or as users give input. It gives our field team a great gameplan to resolve customer issues based on previous service records. We are trying to improve labor and parts efficiencies along with reducing customer downtime. We have realized labor and material savings year over year. Deovrat Vibhandik Lead Engineer Service Engineering Best Predictor tool for support and troubleshooting for Field Engineers Easy interface that provides the best solution along with guidance on root cause and solution areas. We can also get the best technician to provide guidance on the fix. Ease of troubleshooting and clear gameplan for our field engineers to solve customer issues. We are getting benefits on both labor and material cost. Matt Mitchell Technical Support Principal Engineer From Reactive to Proactive: Ascendo AI Revolutionized Support Ascendo AI has transformed the battleground of technical support, turning what was once a two-week reactive struggle into a one-day proactive plan, ensuring the right solutions (activity and part) are in place before they're needed. Ahmad Azlan Isa Country Senior Engineer Search Resolution Feedback Ascendo AI is helping resolve GE customer devices and systems problems. I appreciate the search engine, which organizes products into distinct groups. Chandrasekar Elongovan Senior Quality Manager Technical Service APAC Deeper insights on the field usage of our equipment We have complex medical devices and we perform varying types of preventative maintenance (PM). Ascendo AI brought out the insights into the cause and effect of such PMs and the trending issues using inference models. These insights are helping us to make proactive steps in the way we provide services. With the recommendation from Ascendo AI we are able to proactively determine PM offerings. James Fitts Director of Service Planning Perfect Solution for Reverse Logistics Spare parts Support Ascendo was Flexible to support our unique business needs. We are able to address our SLA requirements proactively resulting in enhanced Customer Satisfaction and Less Escalation. We are able to predict how much parts we need, where we need it, in time to meet our SLA. With our current Supply Chain Constraints, Planning moves to the forefront of our customer experience. Amitkumar Parihar Customer Success Manager Easy to use and clear prediction results. It is user friendly Easy to connect with CRM data. We can add knowledge enrichment at any point of time. Ascendo AI self learning engine provides best results for customer support team. We introduced new products and also support legacy products, it is so much easier to use Ascendo for new users to ramp up with products. Using Ascendo AI is like Google search for customer support. Amy Waranauskas Service Product Line Manager Easy to use reliable platform with a robust roadmap Ascendo AI has collaboratively worked with us, meeting with us every week to discuss status and collaborate on new ideas. The use case I am involved in is a spares planning application including predictive algorithms. The Ascendo AI application has contributed to significant improvements in SLA compliance for these services. Chuck Kellen Associate Director of Continuous Improvement Blown away! We were up and running in an hour! EDF has been looking to drive consistency, quality, uptime and productivity across its global Field Service team. Ascendo AI agents had the capability to pull data from within SAP and outside. We were able to set up the initial deployment in less than an hour and start using Ascendo Agents. We are "blown away" by the way Ascendo AI is able to comprehend and provide Generative AI solutions with clear steps. Industry leaders soar with Ascendo.AI it’s your turn to elevate with AI and communications. Trusted by Awards & Achievements We rely on the power of data, and so can you. All G2 ratings Ascendo is extremely easy to add new products. We like the design and the easy of use in terms of getting the solutions to customer reported problems. Cedric Prevost Service Delivery and Infrastructure Leader for Life Care Solution - Europe & Africa at GE Healthcare Your CRM’s Built-In Privacy Guardian Sensitive customer data slipping into the wrong view? Ascendo AI’s Privacy Filter Module acts fast: obfuscate emails in leads, anonymize names in tickets, hide credit cards in invoices, and redact IPs in logs—automatically. Compliance simplified, risks minimized, trust maximized. Privacy shouldn’t be a chore. Get started with Ascendo Today Contact Us

Stop churn & deliver superior support with Generative AI Service CRM. Ascendo AI predicts issues, personalizes experiences & drives product value. Get a real-time pulse on your customers. How It Works Step 1 Reduce Churn Product evolving fast? With Ascendo, you can detect new issues in real-time to avoid escalations and for concrete product feedback. Step 2 Superior Support Experience Put customer in the middle and drive actions around what is best for the customer. Step 3 Real-Time pulse of the Customer Let real time trends and patterns drive decisions in your Support Operations. Predictive Alerts to match with outcomes that show what knobs to tweak to improve efficiency in Support Operations. Predictive Top Drivers Drive product to where it matters most. Assess patterns to make more informed decisions on staffing, knowledge and scale of your team. Watch Demo 5/5 Ratings SOC 2 certified No credit card required I I Auto Categorization streamlines data organization effortlessly, enhancing efficiency and accuracy. Context-Rich Interface a user-friendly experience enriched with pertinent information. Accurate Analysis provides precise insights for informed decision-making Summarization condenses complex content into concise, informative highlights. Top Drivers Ready to learn more? Contact Us

Explore our field service AI platform at Field Service USA 2025. Learn how AI-enhanced tools boost efficiency and resolution speed. Field Service USA April 22–24, 2025 | JW Marriott Desert Springs Resort & Spa, located at 74-855 Country Club Drive, Palm Desert, CA 92260 Pre-book a 1:1 Executive Meeting With Us Request a meeting We look forward to meeting you at Field Service USA 2025, taking place April 22–24 at the JW Marriott Desert Springs Resort & Spa in Palm Desert, CA. Visit our booth to experience how Ascendo is helping leading field service organizations transform operations with AI-native innovation. Get a live demo of our Field Technician AI Bot — enabling techs with real-time access to manuals, parts directories, and activity history for faster, more accurate resolutions. Learn how advanced context filtering by resolution type and our integration with ServiceNow empowers frontline teams with Generative AI, intent analysis, and sentiment insights. Don’t miss our exclusive sessions featuring EDFR NA’s Chuck Kellen and Melissa Hogan, who will share their success stories with Ascendo in two separate live panels. Book time with our executive team before the event — no sales pitch, just real transformation. Meet Our Speakers Christopher Dickerson Vice President Service Planning & Logistics, Infinera Chuck Kellen Associate Director, Continuous Improvement & Maintenance Digital Product Manager, Asset Optimization, EDFR NA Melissa Hogan Sr. Director, Digital Transformation & Continuous Improvement, Asset Optimization, EDFR NA Trusted by Chris Dickerson VP Service Planning and Logistics Optimized Inventory, Improved SLA We are able to achieve a 95% SLA with hardly any firefighting. We proactively manage and optimize the inventory of 5,000 unique spare parts across 300 depots. Payam Karbassi Global Service Segment Leader MUST HAVE solution for customer support Easy to setup and configure. The game-plan for remote as well as field support prediction results are right-on. Ascendo AI provides excellent support for initial setup and on-going collaboration. We needed an advanced tool to realize labor and material cost savings while maintaining enhanced experience for customers and partners. We are on the path to realize improved benefits across our product portfolio. Kevin Yang Senior Data Scientist Superb models that provides results With Ascendo AI, we are able to enhance patient experience and predict outcomes. The tool also calls out Top trending issues from all of the Voice of the Customer interactions to provide Product Feedback. Ascendo AI helps us to predict patient churn so we can proactively address to improve patient treatment and therapy. Being proactive will enable us to stay as a market leader. Viktor Kehayov VP, Product Engineering SAP FSM Leveraging Enterprise Data: Our SAP FSM with Ascendo AI Our SAP AI-driven FSM solution, alongside partner offering Ascendo AI, is well-equipped for finding reliable solutions using existing data in SAP and other knowledge content. Brenda Guardado Senior Director Customer Success Innovative product offerings and amazing support The Ascendo AI team is extremely pleasant to work with. They are responsive, they show they truly care about your experience with their product, and were quick to iterate on any feedback provided. Ascendo AI has an amazing product offering that integrates well with shared Slack channels and empowers our team to seamlessly support customers effectively and accurately. Cedric Prevost Service Delivery and Infrastructure Leader for Life Care Solution Must have solution finder tool for Field Service Ascendo AI is extremely easy to add new products. We like the design and the easy of use in terms of getting the solutions to customer reported problems. Ascendo ai is helping to support Field engineers doing field and remote support. This is a very useful tool to support new hired field engineer less experience than the others. Alexandra Pham Senior Customer Success Manager Ascendo AI is a must have for CX! Ascendo AI made it so easy to bring Trending issues, Knowledge intelligence, Quality and Voice of the Customer across our support channels. We used Slack as a channel and Ascendo AI helps learn from the interactions. Automatically coming up with Trending issues that we can feed back to the Product team. It is like having Voice of the Customer in our back pockets. Brenda Bernal Vice President AI-Driven Solutions and Knowledge Creation Ascendo AI solves 88% of customer issues immediately and for the rest, guides us by helping to create knowledge. Atad Bronstein Director of Customer Success Transforming Knowledge Dynamics Anjuna’s Product Support team uses Ascendo AI to quickly assimilate knowledge and rapidly resolve new support requests across a variety of customer deployment environments. Our products are highly-technical and always-evolving, and Ascendo AI helped us achieve and even overachieve Support KPIs such as: reducing Time-To-Resolution and increasing the number of Resolution-In-First-Touch. John Heald Global VP, SAP CX SAP and Ascendo AI Partner to Enhance Customer Support Happy to celebrate this news about having Ascendo.ai on our SAP Store. Looking forward to working with them and our great customers, empowering resolution at every point and channel of service. Stacy McQuestion Sr. Logistics Analyst Absolute must for managing customer support SLA Ascendo AI is so easy to get a proactive measure of where we need to stock spare parts to address potential customer demand. We have very stringent and critical SLA requirements and Ascendo AI helps us to take proactive actions. Infinera products are used in mission-critical environments, and it is crucial to provide top-notch customer service while optimizing for cost. Ascendo AI helps us to do just that. Kiet Dam LCS Service VCP & Product Quality Leader Ascendo AI is transforming field service team delivery The tool is very initutive to use and navigate. The tool also constantly improves upon itself as additional data gets uploaded or as users give input. It gives our field team a great gameplan to resolve customer issues based on previous service records. We are trying to improve labor and parts efficiencies along with reducing customer downtime. We have realized labor and material savings year over year. Deovrat Vibhandik Lead Engineer Service Engineering Best Predictor tool for support and troubleshooting for Field Engineers Easy interface that provides the best solution along with guidance on root cause and solution areas. We can also get the best technician to provide guidance on the fix. Ease of troubleshooting and clear gameplan for our field engineers to solve customer issues. We are getting benefits on both labor and material cost. Matt Mitchell Technical Support Principal Engineer From Reactive to Proactive: Ascendo AI Revolutionized Support Ascendo AI has transformed the battleground of technical support, turning what was once a two-week reactive struggle into a one-day proactive plan, ensuring the right solutions (activity and part) are in place before they're needed. Ahmad Azlan Isa Country Senior Engineer Search Resolution Feedback Ascendo AI is helping resolve GE customer devices and systems problems. I appreciate the search engine, which organizes products into distinct groups. Chandrasekar Elongovan Senior Quality Manager Technical Service APAC Deeper insights on the field usage of our equipment We have complex medical devices and we perform varying types of preventative maintenance (PM). Ascendo AI brought out the insights into the cause and effect of such PMs and the trending issues using inference models. These insights are helping us to make proactive steps in the way we provide services. With the recommendation from Ascendo AI we are able to proactively determine PM offerings. James Fitts Director of Service Planning Perfect Solution for Reverse Logistics Spare parts Support Ascendo was Flexible to support our unique business needs. We are able to address our SLA requirements proactively resulting in enhanced Customer Satisfaction and Less Escalation. We are able to predict how much parts we need, where we need it, in time to meet our SLA. With our current Supply Chain Constraints, Planning moves to the forefront of our customer experience. Amitkumar Parihar Customer Success Manager Easy to use and clear prediction results. It is user friendly Easy to connect with CRM data. We can add knowledge enrichment at any point of time. Ascendo AI self learning engine provides best results for customer support team. We introduced new products and also support legacy products, it is so much easier to use Ascendo for new users to ramp up with products. Using Ascendo AI is like Google search for customer support. Amy Waranauskas Service Product Line Manager Easy to use reliable platform with a robust roadmap Ascendo AI has collaboratively worked with us, meeting with us every week to discuss status and collaborate on new ideas. The use case I am involved in is a spares planning application including predictive algorithms. The Ascendo AI application has contributed to significant improvements in SLA compliance for these services. Industry leaders soar with Ascendo.AI It is your turn to elevate with AI agents! What to Expect AI Advisory Lab (Invite-Only) Hear directly from our CCO and real-world customers. The AI Advisory Lab is a closed-door session designed for executives who are curious, cautious, or considering AI. In this invite-only space, we bring together enterprise leaders like EDF to share firsthand how they’ve approached AI transformation. You'll also hear from our Chief Customer Officer — providing strategic insight and front-line perspectives. EDF Panel Spotlights EDF North America’s Chuck Kellen and Melissa Hogan take the stage — separately — to tell their AI story. Chuck Kellen (Associate Director, Continuous Improvement & Maintenance Digital Product Manager, Asset Optimization, EDFR NA) and Melissa Hogan (Sr. Director, Digital Transformation & Continuous Improvement, Asset Optimization, EDFR NA) are two voices you don’t want to miss. In two distinct panels, they’ll share how EDF NA deployed Ascendo.ai to improve frontline responsiveness, optimize cost, and build trust between tech and the field. Melissa is also one of the few senior women leaders in Service today, a powerful and rare perspective on AI, leadership, and workforce empowerment. Nokia Boardroom Join an exclusive, off-floor executive session with Nokia and select Field Service leaders. We’re facilitating a private roundtable between global leaders like Nokia and invited execs considering AI adoption at scale. This isn’t a product pitch, it’s a strategic conversation on how enterprise service organizations are evaluating AI, operationalizing it, and driving success. Booth Demos: AI in Action Real-time, real-world demos of our AI-native platform built for Field Service. Swing by our booth for an interactive experience of how Ascendo.ai helps complex organizations like EDF scale faster. We’ll be showcasing our integration with SAP FSM, delivering fast time-to-value and real automation on day one. Our Messaging: Empowerment > Replacement It’s not about replacing humans. It’s about making them superhuman. Our AI-native platform is designed for automation, frontline empowerment, and cost reduction, with a strong focus on real-world integration. We’re here to differentiate from legacy vendors with a modern, measurable, and people-first approach. Press, PR, and Real Recognition G2’s #1 User-Recommended AI Platform for Field Service and more. We’re not just talking about AI — our users are recommending it. Backed by G2 recognition, strong LinkedIn storytelling, and press coverage tied to real deployments (like EDF), we’re building a brand on results, not just hype. Live Engagement That Goes Deeper Let’s talk live, face-to-face, human-to-human. We’re not sending SDRs. We’re sending our execs, our product leaders, and real customers. Whether it’s a spontaneous chat on the floor or a scheduled 1:1 meeting, we want to understand your challenges and share how others are solving theirs. Awards & Achievements We rely on the power of data, and so can you. All G2 ratings Ascendo is extremely easy to add new products. We like the design and the easy of use in terms of getting the solutions to customer reported problems. Cedric Prevost Service Delivery and Infrastructure Leader for Life Care Solution - Europe & Africa at GE Healthcare Pre-book a 1:1 Executive Meeting With Us Request a meeting

AI-powered Support Solutions by Ascendo AI. Automate & optimize your contact center with Generative AI Service CRM. Contact us today! Ready to automate Support Operations? Ascendo helps companies provide stellar customer support No credit card required I 5/5 Ratings I SOC 2 certified Contact Us First name Last name Business Email* Phone number Submit Why Ascendo? The one solution for all Support Operations Ascendo combines automation, intelligence, prediction tools and insights for support leaders, agents and end customers. Make your support proactive today! Trusted by Awards Awards & Achievements We rely on the power of data, and so can you. All G2 ratings "Easy interface that provides the best solution along with guidance on root cause and solution areas. We can also get the best technician to provide guidance on the fixReview collected by and hosted on G2.com." Deovrat Vibhandik Lead Engineer: Service Engineering Enterprise Start your journey towards Modern Support Operations Enter Your Email Subscribe Thanks for subscribing! Chris Dickerson VP Service Planning and Logistics Optimized Inventory, Improved SLA We are able to achieve a 95% SLA with hardly any firefighting. We proactively manage and optimize the inventory of 5,000 unique spare parts across 300 depots. Payam Karbassi Global Service Segment Leader MUST HAVE solution for customer support Easy to setup and configure. The game-plan for remote as well as field support prediction results are right-on. Ascendo AI provides excellent support for initial setup and on-going collaboration. We needed an advanced tool to realize labor and material cost savings while maintaining enhanced experience for customers and partners. We are on the path to realize improved benefits across our product portfolio. Kevin Yang Senior Data Scientist Superb models that provides results With Ascendo AI, we are able to enhance patient experience and predict outcomes. The tool also calls out Top trending issues from all of the Voice of the Customer interactions to provide Product Feedback. Ascendo AI helps us to predict patient churn so we can proactively address to improve patient treatment and therapy. Being proactive will enable us to stay as a market leader. Viktor Kehayov VP, Product Engineering SAP FSM Leveraging Enterprise Data: Our SAP FSM with Ascendo AI Our SAP AI-driven FSM solution, alongside partner offering Ascendo AI, is well-equipped for finding reliable solutions using existing data in SAP and other knowledge content. Brenda Guardado Senior Director Customer Success Innovative product offerings and amazing support The Ascendo AI team is extremely pleasant to work with. They are responsive, they show they truly care about your experience with their product, and were quick to iterate on any feedback provided. Ascendo AI has an amazing product offering that integrates well with shared Slack channels and empowers our team to seamlessly support customers effectively and accurately. Cedric Prevost Service Delivery and Infrastructure Leader for Life Care Solution Must have solution finder tool for Field Service Ascendo AI is extremely easy to add new products. We like the design and the easy of use in terms of getting the solutions to customer reported problems. Ascendo ai is helping to support Field engineers doing field and remote support. This is a very useful tool to support new hired field engineer less experience than the others. Alexandra Pham Senior Customer Success Manager Ascendo AI is a must have for CX! Ascendo AI made it so easy to bring Trending issues, Knowledge intelligence, Quality and Voice of the Customer across our support channels. We used Slack as a channel and Ascendo AI helps learn from the interactions. Automatically coming up with Trending issues that we can feed back to the Product team. It is like having Voice of the Customer in our back pockets. Brenda Bernal Vice President AI-Driven Solutions and Knowledge Creation Ascendo AI solves 88% of customer issues immediately and for the rest, guides us by helping to create knowledge. Atad Bronstein Director of Customer Success Transforming Knowledge Dynamics Anjuna’s Product Support team uses Ascendo AI to quickly assimilate knowledge and rapidly resolve new support requests across a variety of customer deployment environments. Our products are highly-technical and always-evolving, and Ascendo AI helped us achieve and even overachieve Support KPIs such as: reducing Time-To-Resolution and increasing the number of Resolution-In-First-Touch. John Heald Global VP, SAP CX SAP and Ascendo AI Partner to Enhance Customer Support Happy to celebrate this news about having Ascendo.ai on our SAP Store. Looking forward to working with them and our great customers, empowering resolution at every point and channel of service. Stacy McQuestion Sr. Logistics Analyst Absolute must for managing customer support SLA Ascendo AI is so easy to get a proactive measure of where we need to stock spare parts to address potential customer demand. We have very stringent and critical SLA requirements and Ascendo AI helps us to take proactive actions. Infinera products are used in mission-critical environments, and it is crucial to provide top-notch customer service while optimizing for cost. Ascendo AI helps us to do just that. Kiet Dam LCS Service VCP & Product Quality Leader Ascendo AI is transforming field service team delivery The tool is very initutive to use and navigate. The tool also constantly improves upon itself as additional data gets uploaded or as users give input. It gives our field team a great gameplan to resolve customer issues based on previous service records. We are trying to improve labor and parts efficiencies along with reducing customer downtime. We have realized labor and material savings year over year. Deovrat Vibhandik Lead Engineer Service Engineering Best Predictor tool for support and troubleshooting for Field Engineers Easy interface that provides the best solution along with guidance on root cause and solution areas. We can also get the best technician to provide guidance on the fix. Ease of troubleshooting and clear gameplan for our field engineers to solve customer issues. We are getting benefits on both labor and material cost. Matt Mitchell Technical Support Principal Engineer From Reactive to Proactive: Ascendo AI Revolutionized Support Ascendo AI has transformed the battleground of technical support, turning what was once a two-week reactive struggle into a one-day proactive plan, ensuring the right solutions (activity and part) are in place before they're needed. Ahmad Azlan Isa Country Senior Engineer Search Resolution Feedback Ascendo AI is helping resolve GE customer devices and systems problems. I appreciate the search engine, which organizes products into distinct groups. Chandrasekar Elongovan Senior Quality Manager Technical Service APAC Deeper insights on the field usage of our equipment We have complex medical devices and we perform varying types of preventative maintenance (PM). Ascendo AI brought out the insights into the cause and effect of such PMs and the trending issues using inference models. These insights are helping us to make proactive steps in the way we provide services. With the recommendation from Ascendo AI we are able to proactively determine PM offerings. James Fitts Director of Service Planning Perfect Solution for Reverse Logistics Spare parts Support Ascendo was Flexible to support our unique business needs. We are able to address our SLA requirements proactively resulting in enhanced Customer Satisfaction and Less Escalation. We are able to predict how much parts we need, where we need it, in time to meet our SLA. With our current Supply Chain Constraints, Planning moves to the forefront of our customer experience. Amitkumar Parihar Customer Success Manager Easy to use and clear prediction results. It is user friendly Easy to connect with CRM data. We can add knowledge enrichment at any point of time. Ascendo AI self learning engine provides best results for customer support team. We introduced new products and also support legacy products, it is so much easier to use Ascendo for new users to ramp up with products. Using Ascendo AI is like Google search for customer support. Amy Waranauskas Service Product Line Manager Easy to use reliable platform with a robust roadmap Ascendo AI has collaboratively worked with us, meeting with us every week to discuss status and collaborate on new ideas. The use case I am involved in is a spares planning application including predictive algorithms. The Ascendo AI application has contributed to significant improvements in SLA compliance for these services. Chuck Kellen Associate Director of Continuous Improvement Blown away! We were up and running in an hour! EDF has been looking to drive consistency, quality, uptime and productivity across its global Field Service team. Ascendo AI agents had the capability to pull data from within SAP and outside. We were able to set up the initial deployment in less than an hour and start using Ascendo Agents. We are "blown away" by the way Ascendo AI is able to comprehend and provide Generative AI solutions with clear steps. Industry leaders soar with Ascendo.AI it’s your turn to elevate with AI and communications.

Transform tech support and field service with Ascendo AI’s Agentic AI platform. Achieve high CSAT with intelligent AI agents built for complex workflows. New Research Paper AI Agents to Deployment Read Now SXC Think Tank Board CCOs speaking the CEO language Request to Join CCOs as the next CEO Participate in Our Exclusive Research Take the Survey Overview Video Revolutionize Customer Support with Generative AI Watch Video New Research Paper Agentic AI: A Paradigm Shift in Generative AI Read Now AI Agents Master Class BECOME A SERVICE/SUPPORT HERO IN AN HOUR Request to Join New Blog Post Transform Field Service with Knowledge First Agentic AI Platform Read Now Problem Context Escalation Risk Issue Impact Sentiment User Intent Churn Risk Product Feedback Sentiment Actions Resolution Actions User Sentiment AI Agents for Service Your AI coworker to execute workflows in complex support and service 1800 workflows fully transformed with 16 AI agents Take a Tour Sign up for free No Credit Card Required 5/5 Ratings SOC 2 Certified Testimonials Trusted by Chris Dickerson VP Service Planning and Logistics Optimized Inventory, Improved SLA We are able to achieve a 95% SLA with hardly any firefighting. We proactively manage and optimize the inventory of 5,000 unique spare parts across 300 depots. Kevin Yang Senior Data Scientist Superb models that provides results With Ascendo AI, we are able to enhance patient experience and predict outcomes. The tool also calls out Top trending issues from all of the Voice of the Customer interactions to provide Product Feedback. Ascendo AI helps us to predict patient churn so we can proactively address to improve patient treatment and therapy. Being proactive will enable us to stay as a market leader. Viktor Kehayov VP, Product Engineering SAP FSM Leveraging Enterprise Data: Our SAP FSM with Ascendo AI Our SAP AI-driven FSM solution, alongside partner offering Ascendo AI, is well-equipped for finding reliable solutions using existing data in SAP and other knowledge content. Brenda Guardado Senior Director Customer Success Innovative product offerings and amazing support The Ascendo AI team is extremely pleasant to work with. They are responsive, they show they truly care about your experience with their product, and were quick to iterate on any feedback provided. Ascendo AI has an amazing product offering that integrates well with shared Slack channels and empowers our team to seamlessly support customers effectively and accurately. Alexandra Pham Senior Customer Success Manager Ascendo AI is a must have for CX! Ascendo AI made it so easy to bring Trending issues, Knowledge intelligence, Quality and Voice of the Customer across our support channels. We used Slack as a channel and Ascendo AI helps learn from the interactions. Automatically coming up with Trending issues that we can feed back to the Product team. It is like having Voice of the Customer in our back pockets. Brenda Bernal Vice President AI-Driven Solutions and Knowledge Creation Ascendo AI solves 88% of customer issues immediately and for the rest, guides us by helping to create knowledge. Atad Bronstein Director of Customer Success Transforming Knowledge Dynamics Anjuna’s Product Support team uses Ascendo AI to quickly assimilate knowledge and rapidly resolve new support requests across a variety of customer deployment environments. Our products are highly-technical and always-evolving, and Ascendo AI helped us achieve and even overachieve Support KPIs such as: reducing Time-To-Resolution and increasing the number of Resolution-In-First-Touch. John Heald Global VP, SAP CX SAP and Ascendo AI Partner to Enhance Customer Support Happy to celebrate this news about having Ascendo.ai on our SAP Store. Looking forward to working with them and our great customers, empowering resolution at every point and channel of service. Stacy McQuestion Sr. Logistics Analyst Absolute must for managing customer support SLA Ascendo AI is so easy to get a proactive measure of where we need to stock spare parts to address potential customer demand. We have very stringent and critical SLA requirements and Ascendo AI helps us to take proactive actions. Infinera products are used in mission-critical environments, and it is crucial to provide top-notch customer service while optimizing for cost. Ascendo AI helps us to do just that. Matt Mitchell Technical Support Principal Engineer From Reactive to Proactive: Ascendo AI Revolutionized Support Ascendo AI has transformed the battleground of technical support, turning what was once a two-week reactive struggle into a one-day proactive plan, ensuring the right solutions (activity and part) are in place before they're needed. Chandrasekar Elongovan Senior Quality Manager Technical Service APAC Deeper insights on the field usage of our equipment We have complex medical devices and we perform varying types of preventative maintenance (PM). Ascendo AI brought out the insights into the cause and effect of such PMs and the trending issues using inference models. These insights are helping us to make proactive steps in the way we provide services. With the recommendation from Ascendo AI we are able to proactively determine PM offerings. James Fitts Director of Service Planning Perfect Solution for Reverse Logistics Spare parts Support Ascendo was Flexible to support our unique business needs. We are able to address our SLA requirements proactively resulting in enhanced Customer Satisfaction and Less Escalation. We are able to predict how much parts we need, where we need it, in time to meet our SLA. With our current Supply Chain Constraints, Planning moves to the forefront of our customer experience. Amitkumar Parihar Customer Success Manager Easy to use and clear prediction results. It is user friendly Easy to connect with CRM data. We can add knowledge enrichment at any point of time. Ascendo AI self learning engine provides best results for customer support team. We introduced new products and also support legacy products, it is so much easier to use Ascendo for new users to ramp up with products. Using Ascendo AI is like Google search for customer support. Amy Waranauskas Service Product Line Manager Easy to use reliable platform with a robust roadmap Ascendo AI has collaboratively worked with us, meeting with us every week to discuss status and collaborate on new ideas. The use case I am involved in is a spares planning application including predictive algorithms. The Ascendo AI application has contributed to significant improvements in SLA compliance for these services. Chuck Kellen Associate Director of Continuous Improvement “Blown away! We were up and running in an hour!” EDF has been looking to drive consistency, quality, uptime and productivity across its global Field Service team. Ascendo AI agents had the capability to pull data from within SAP and outside. We were able to set up the initial deployment in less than an hour and start using Ascendo Agents. We are "blown away" by the way Ascendo AI is able to comprehend and provide Generative AI solutions with clear steps. Industry leaders soar with Ascendo.AI It is your turn to elevate with AI agents! 1.59 Average Accuracy Top two predictions are correct across all usecases and complexity. 161 Languages using Ascendo 10 M New Knowledge Created 10134 Products support 01 Service Engineers Ascendo helps support and service engineers solve issues, detect anomalies, create new knowledge, manage backlog, and makes spare planning smart. Ascendo behaves like an expert in employee's back pocket. Learn more 02 End Customers Ascendo provides a no-code, out-of-the-box, fully autonomous, or semi-autonomous AI agents for self-service that can fit within your app, websites, community or mobile. Learn more 03 Support Leaders What will you do when you have visibility across people, products, and customers? Identify patterns, trends, anomalies, and risks in your install base. Get insights, operational metrics, and actions to improve Support, Employee and Customer Experience. Learn more AI Agents 1.59 Average Accuracy Top two predictions are correct across all usecases and complexity. 161 Languages using Ascendo 10 M New Knowledge Created 10134 Products supported by Ascendo Your AI Guide Your go-to guide on how we deliver over 1800 AI experiences out-of-the-box so you can optimize your entire service team. Read Best Practices to get to 500% increase in service capacity! Explore Awards & Achievements We rely on the power of data, and so can you. All G2 ratings "Easy interface that provides the best solution along with guidance on root cause and solution areas. We can also get the best technician to provide guidance on the fixReview collected by and hosted on G2.com." Deovrat Vibhandik Lead Engineer: Service Engineering Enterprise Transform Service Operations Fully Integrated to your existing systems of record and your systems of engagement with advanced data engineering, pipeline, context, expertise and relevance. All out of the box, so you can see value from Day 1. Integrations Community Learn modern support together Be part of a community of CCOs who have gathered the insight to become the next CEOs. Get ready for your next career or optimize your job hunt by understanding what AI can do. Our events also are community oriented and modeled like a working session. This ensures attendees leave every event with actionable next steps,, guidance, and are highly productive. Learn More Step 3 AI Support Experience Future of support for customer facing teams and leaders Learn more Technology Step 1 Escalation Management Get started to transform Support from reactive to proactive Learn more Step 2 Behind Ascendo Engine Why Ascendo model predictions are more precise and accurate? Learn more Align Support with the Customer Journey With multiple systems and sources, knowledge identification takes time and the quality of support varies dramatically among support engineers. Your support and service team can now effortlessly create new knowledge everytime they triage and troubleshoot. Contact us Subscribe to our Newsletter Give your teams and leadership complete visibility into all customer interactions, quality, and Voice of Customer. Know for sure what is actually coming out of your customer journey in real time. Thanks for su bscribing! Enter Your Email Subscribe