Big developments are taking place in the world of customer service, as AI promises to transform the knowledge we gather from customer interactions. By leveraging vast amounts of available data, AI has the potential to exceed customer expectations and deliver a superior experience across multiple channels around the clock.

This comprehensive research report explores the future trends of AI and machine learning trends in Customer Service. This includes LLMs, GPTs, Copilots, RAG applications, etc.

With the rise of Domain Language Models (DLM), discover how AI is making a significant impact on customer experience in five key areas:

1. Self-Service
2. Assisted Service
3. Knowledge Management
4. Interaction trends
5. Support Operations Logistics

Download your copy of the 2024 predictions for Customer Service teams to uncover the potential of these technologies, identify quick wins, and position your Service Operations for future success.