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Join Ascendo AI at the Peak Conference to discover how AI-driven automation, predictive insights, and enhanced customer support are revolutionizing field service operations. Learn from industry leaders and explore innovative solutions that empower teams to proactively manage inventory, optimize service delivery, and elevate customer experiences. Peak Conference About Event Mark your calendars for August 14th and 15th as Ascendo AI hosts its inaugural Peak Conference, a groundbreaking gathering for field service and customer service leaders, chief customer officers, and service visionaries. This isn’t just another tech showcase; it’s a mission-driven forum to explore how to implement AI with intention. Dive into actionable strategies that solve real-world service challenges, empower teams with smarter tools, and drive measurable outcomes. Whether you’re reimagining customer experiences or optimizing service operations, Peak Conference will equip you with insights to turn ambition into action. Stay tuned for agenda reveals, speaker announcements, and more. Ready to elevate your service game? Peak Conference is where the future of intentional AI begins. August 14th and 15th Location Join Us Building your own AI agents Lorem ipsum dolor sit amet, consectetur adipiscing 11:50 AM Cross industry panel Lorem ipsum dolor sit amet, consectetur adipiscing 11:40 AM VC panel - ServiceMax founder Lorem ipsum dolor sit amet, consectetur adipiscing 11:30 AM Book release Lorem ipsum dolor sit amet, consectetur adipiscing 11:20 AM John Ragsdale, Lorem ipsum dolor sit amet, consectetur adipiscing 11:10 AM SAP Lorem ipsum dolor sit amet, consectetur adipiscing 11:00 AM Medical devices - Baxter Lorem ipsum dolor sit amet, consectetur adipiscing Lorem ipsum dolor sit amet, consectetur adipiscing 10:50 AM Anjuna security Lorem ipsum dolor sit amet, consectetur adipiscing 10:40 AM Teradata Lorem ipsum dolor sit amet, consectetur adipiscing 10:30 AM IPI Lorem ipsum dolor sit amet, consectetur adipiscing 10:20 AM EDF Lorem ipsum dolor sit amet, consectetur adipiscing 10:10 AM Nokia Lorem ipsum dolor sit amet, consectetur adipiscing 09:55 AM Jeremiah Lorem ipsum dolor sit amet, consectetur adipiscing 09:40 AM Naeem Zafar Lorem ipsum dolor sit amet, consectetur adipiscing 09:20 AM Event Map Chris Dickerson VP Service Planning and Logistics Optimized Inventory, Improved SLA We are able to achieve a 95% SLA with hardly any firefighting. We proactively manage and optimize the inventory of 5,000 unique spare parts across 300 depots. Payam Karbassi Global Service Segment Leader MUST HAVE solution for customer support Easy to setup and configure. The game-plan for remote as well as field support prediction results are right-on. Ascendo AI provides excellent support for initial setup and on-going collaboration. We needed an advanced tool to realize labor and material cost savings while maintaining enhanced experience for customers and partners. We are on the path to realize improved benefits across our product portfolio. Kevin Yang Senior Data Scientist Superb models that provides results With Ascendo AI, we are able to enhance patient experience and predict outcomes. The tool also calls out Top trending issues from all of the Voice of the Customer interactions to provide Product Feedback. Ascendo AI helps us to predict patient churn so we can proactively address to improve patient treatment and therapy. Being proactive will enable us to stay as a market leader. Viktor Kehayov VP, Product Engineering SAP FSM Leveraging Enterprise Data: Our SAP FSM with Ascendo AI Our SAP AI-driven FSM solution, alongside partner offering Ascendo AI, is well-equipped for finding reliable solutions using existing data in SAP and other knowledge content. Brenda Guardado Senior Director Customer Success Innovative product offerings and amazing support The Ascendo AI team is extremely pleasant to work with. They are responsive, they show they truly care about your experience with their product, and were quick to iterate on any feedback provided. Ascendo AI has an amazing product offering that integrates well with shared Slack channels and empowers our team to seamlessly support customers effectively and accurately. Cedric Prevost Service Delivery and Infrastructure Leader for Life Care Solution Must have solution finder tool for Field Service Ascendo AI is extremely easy to add new products. We like the design and the easy of use in terms of getting the solutions to customer reported problems. Ascendo ai is helping to support Field engineers doing field and remote support. This is a very useful tool to support new hired field engineer less experience than the others. Alexandra Pham Senior Customer Success Manager Ascendo AI is a must have for CX! Ascendo AI made it so easy to bring Trending issues, Knowledge intelligence, Quality and Voice of the Customer across our support channels. We used Slack as a channel and Ascendo AI helps learn from the interactions. Automatically coming up with Trending issues that we can feed back to the Product team. It is like having Voice of the Customer in our back pockets. Brenda Bernal Vice President AI-Driven Solutions and Knowledge Creation Ascendo AI solves 88% of customer issues immediately and for the rest, guides us by helping to create knowledge. Atad Bronstein Director of Customer Success Transforming Knowledge Dynamics Anjuna’s Product Support team uses Ascendo AI to quickly assimilate knowledge and rapidly resolve new support requests across a variety of customer deployment environments. Our products are highly-technical and always-evolving, and Ascendo AI helped us achieve and even overachieve Support KPIs such as: reducing Time-To-Resolution and increasing the number of Resolution-In-First-Touch. John Heald Global VP, SAP CX SAP and Ascendo AI Partner to Enhance Customer Support Happy to celebrate this news about having Ascendo.ai on our SAP Store. Looking forward to working with them and our great customers, empowering resolution at every point and channel of service. Stacy McQuestion Sr. Logistics Analyst Absolute must for managing customer support SLA Ascendo AI is so easy to get a proactive measure of where we need to stock spare parts to address potential customer demand. We have very stringent and critical SLA requirements and Ascendo AI helps us to take proactive actions. Infinera products are used in mission-critical environments, and it is crucial to provide top-notch customer service while optimizing for cost. Ascendo AI helps us to do just that. Kiet Dam LCS Service VCP & Product Quality Leader Ascendo AI is transforming field service team delivery The tool is very initutive to use and navigate. The tool also constantly improves upon itself as additional data gets uploaded or as users give input. It gives our field team a great gameplan to resolve customer issues based on previous service records. We are trying to improve labor and parts efficiencies along with reducing customer downtime. We have realized labor and material savings year over year. Deovrat Vibhandik Lead Engineer Service Engineering Best Predictor tool for support and troubleshooting for Field Engineers Easy interface that provides the best solution along with guidance on root cause and solution areas. We can also get the best technician to provide guidance on the fix. Ease of troubleshooting and clear gameplan for our field engineers to solve customer issues. We are getting benefits on both labor and material cost. Matt Mitchell Technical Support Principal Engineer From Reactive to Proactive: Ascendo AI Revolutionized Support Ascendo AI has transformed the battleground of technical support, turning what was once a two-week reactive struggle into a one-day proactive plan, ensuring the right solutions (activity and part) are in place before they're needed. Ahmad Azlan Isa Country Senior Engineer Search Resolution Feedback Ascendo AI is helping resolve GE customer devices and systems problems. I appreciate the search engine, which organizes products into distinct groups. Chandrasekar Elongovan Senior Quality Manager Technical Service APAC Deeper insights on the field usage of our equipment We have complex medical devices and we perform varying types of preventative maintenance (PM). Ascendo AI brought out the insights into the cause and effect of such PMs and the trending issues using inference models. These insights are helping us to make proactive steps in the way we provide services. With the recommendation from Ascendo AI we are able to proactively determine PM offerings. James Fitts Director of Service Planning Perfect Solution for Reverse Logistics Spare parts Support Ascendo was Flexible to support our unique business needs. We are able to address our SLA requirements proactively resulting in enhanced Customer Satisfaction and Less Escalation. We are able to predict how much parts we need, where we need it, in time to meet our SLA. With our current Supply Chain Constraints, Planning moves to the forefront of our customer experience. Amitkumar Parihar Customer Success Manager Easy to use and clear prediction results. It is user friendly Easy to connect with CRM data. We can add knowledge enrichment at any point of time. Ascendo AI self learning engine provides best results for customer support team. We introduced new products and also support legacy products, it is so much easier to use Ascendo for new users to ramp up with products. Using Ascendo AI is like Google search for customer support. Amy Waranauskas Service Product Line Manager Easy to use reliable platform with a robust roadmap Ascendo AI has collaboratively worked with us, meeting with us every week to discuss status and collaborate on new ideas. The use case I am involved in is a spares planning application including predictive algorithms. The Ascendo AI application has contributed to significant improvements in SLA compliance for these services. Chuck Kellen Associate Director of Continuous Improvement Blown away! We were up and running in an hour! EDF has been looking to drive consistency, quality, uptime and productivity across its global Field Service team. Ascendo AI agents had the capability to pull data from within SAP and outside. We were able to set up the initial deployment in less than an hour and start using Ascendo Agents. We are "blown away" by the way Ascendo AI is able to comprehend and provide Generative AI solutions with clear steps. Industry leaders soar with Ascendo.AI it’s your turn to elevate with AI and communications. Trusted by 1.59 Average Accuracy 161 Languages using 10M New Knowledge Created 9800 Products support Chuck Kellen Associate Director, Continuous Improvement & Maintenance Digital Product Manager, Asset Optimization, EDFR NA Melissa Hogan Sr. Director, Digital Transformation & Continuous Improvement, Asset Optimization, EDFR NA Awards & Achievements We rely on the power of data, and so can you. All G2 ratings Ascendo is extremely easy to add new products. We like the design and the easy of use in terms of getting the solutions to customer reported problems. Cedric Prevost Service Delivery and Infrastructure Leader for Life Care Solution - Europe & Africa at GE Healthcare

This report presents the findings from compensation benchmarking research conducted among Senior professionals in the Support and Service community. The study explores how AI integration impacts compensation trends, job security, and career growth opportunities. The results are based on an analysis of responses to key questions, highlighting significant differences between roles involving AI and those that do not. Insights from this report aim to help organizations adapt their compensation structures to attract and retain top talent. This comprehensive report delves into the impact of AI integration on compensation trends within the Support and Service community. By analyzing survey data, we explore how AI influences base salaries, bonuses, job security, and career growth. The findings are presented with clear visualizations and accessible interpretations to ensure relevance for a wide audience. To learn more, delve into the research paper. Download Senior Support & Service Community: AI’s Impact on Compensation Trends This report presents the findings from compensation benchmarking research conducted among Senior professionals in the Support and Service community. The study explores how AI integration impacts compensation trends, job security, and career growth opportunities. The results are based on an analysis of responses to key questions, highlighting significant differences between roles involving AI and those that do not. Insights from this report aim to help organizations adapt their compensation structures to attract and retain top talent. This comprehensive report delves into the impact of AI integration on compensation trends within the Support and Service community. By analyzing survey data, we explore how AI influences base salaries, bonuses, job security, and career growth. The findings are presented with clear visualizations and accessible interpretations to ensure relevance for a wide audience. To learn more, delve into the research paper. Please enter your business email ID Please enter a valid name with alphanumeiric value Our Blog Here is your go-to guide on what's latest and greatest in delivering superior customer service with the power of artificial intelligence. Catch some invaluable industry insights, and take it forward on your social media channels! Read all More White Papers Auto categorization 01 Ascendo brings to you one of its most utilized and successful components, Auto Categorization, that is built on state of the art Natural Language Processing techniques and Deep Learning algorithms. AI Based Modern Support Experience 02 Businesses these days receive hundreds and even thousands of customer queries daily. Get started to transform complicated client communications on Slack to smooth, AI assisted interactions 03 Should Companies use Slack or Teams with Their Customers? Escalation Management Guide for proactive support teams 04 The term escalation refers to the action where the issue and the details of a customer interaction is sent higher up the chain, sometimes to the CEO level. View All Ready to learn more? Contact Us This report presents the findings from compensation benchmarking research conducted among Senior professionals in the Support and Service community. The study explores how AI integration impacts compensation trends, job security, and career growth opportunities. The results are based on an analysis of responses to key questions, highlighting significant differences between roles involving AI and those that do not. Insights from this report aim to help organizations adapt their compensation structures to attract and retain top talent. This comprehensive report delves into the impact of AI integration on compensation trends within the Support and Service community. By analyzing survey data, we explore how AI influences base salaries, bonuses, job security, and career growth. The findings are presented with clear visualizations and accessible interpretations to ensure relevance for a wide audience. To learn more, delve into the research paper. Download now Senior Support & Service Community: AI’s Impact on Compensation Trends

Slack is emerging as a key collaboration tool, internally and with customers. Learn how to use everyday interactions, to automate creating knowledge, spreading knowledge to help colleagues and serve customers efficiently. Please enter the valid name Submit the form to access the webinar Please enter the valid business email address Submit Please check your email inbox Become an Expert in every interaction with Ascendo and Slack Slack is emerging as a key collaboration tool, internally and with customers. Learn how to use everyday interactions, to automate creating knowledge, spreading knowledge to help colleagues and serve customers efficiently. Product Integrations Resources Blog Standards Why Ascendo AI? Careers Partners Pricing Contact Us Book a demo Event Take a Tour (All) More... Contact Us Discover helpful suggestions below How to unlock the value from every customer interaction with ai This webinar focuses on how AI-powered insights from the entire customer journey can help you be the voice of the customer. You will find that these insights provide proactive rather than reactive support. Watch now Role of support to increase customer engagement and mitigate churn This webinar will share best practices gathered from our research that support teams can use to establish communication and avoid customer churn. Watch now How to make proactive support happen? - Infinera customer support success story with Ascendo.AI Leading customer support organizations are constantly looking for ways to improve their efficiency and adopt a more proactive to resolving customer issues and improving the customer experience Watch now Become an expert in every interaction with Ascendo and slack Slack is emerging as a key collaboration tool, internally and with customers. Learn how to use everyday interactions, to automate creating knowledge, and spreading knowledge to help colleagues and serve customers efficiently. Watch now

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This webinar will share best practices gathered from our research that support teams can use to establish communication and avoid customer churn Please enter the valid name Submit the form to access the webinar Please enter the valid business email address Submit Please check your email inbox Role of support to Increase Customer Engagement and Mitigate Churn This webinar will share best practices gathered from our research that support teams can use to establish communication and avoid customer churn Product Integrations Resources Blog Standards Why Ascendo AI? Careers Partners Pricing Contact Us Book a demo Event Take a Tour (All) More... Contact Us Discover helpful suggestions below How to unlock the value from every customer interaction with ai This webinar focuses on how AI-powered insights from the entire customer journey can help you be the voice of the customer. You will find that these insights provide proactive rather than reactive support. Watch now Role of support to increase customer engagement and mitigate churn This webinar will share best practices gathered from our research that support teams can use to establish communication and avoid customer churn. Watch now How to make proactive support happen? - Infinera customer support success story with Ascendo.AI Leading customer support organizations are constantly looking for ways to improve their efficiency and adopt a more proactive to resolving customer issues and improving the customer experience Watch now Become an expert in every interaction with Ascendo and slack Slack is emerging as a key collaboration tool, internally and with customers. Learn how to use everyday interactions, to automate creating knowledge, and spreading knowledge to help colleagues and serve customers efficiently. Watch now

Agnes Sanjana John Gokulakrishnan Venkat Front End Engineer "Mr. UI Perfect" Hemapriya Customer Success Specialist "Supportive 24/7" John Peter Data Scientist "Pioneering and Decisive" Karpagam Narayanan Co-Founder "Self-Made Woman" Agnes Sanjana John Human Resource Representative "For People Always" Anandha Kannan Software Engineer "Young and Sensible" Anurag Data Scientist "Self-Driven" Arun Technical Support Engineer "Resilient Achiever" The team that makes it happen. Our team is comprised of extremely talented designers, developers, managers, marketers, quality analysts, and writers. Below is a list of the folks we have leading the Ascendo Crew. Hey, we're Ascendo and our work's no joke. We help businesses like yours earn more customers and recruit top talent with their websites. Hemapriya Our culture mainly fosters growth mindset, collaboration, and a strong sense of purpose. All of these has greatly contributed to my personal and professional growth. Agnes Sanjana John You are provided a great opportunity to work along with the cofounders and thinking out of the box is constantly encouraged. Anandha Kannan It's been a remarkable journey so far and I look forward to continued success with this incredible organization. Khalisaran Kannan Head of Engineering "Empowered Catalyst" Naveen Srinivasa Data Scientist "Transforming Insights" Nikhil Xavier John Software Engineer "Back-End Wizardry" Prajeeth Muthukumaran Software Engineer "Front-End Visualiser" Roshan Sasikumar Product Designer "Design Strategist" Surbhi Gajendar Singh Head of Design "Brand Custodian" Vrinda Mathur Data Scientist "Our Great Find" Ramesh Kumar Sahu Sales Development Representative and Presales Consultant "Our Best Closer" Ramki PitchuIyer Co-Founder "Jack Of All Trades" Randy Chinn Chief Revenue Officer "Revenue Innovation in Action" Rohit Krishnamoorthy Lead Engineer "Visionary Reader" The team success meet was a gathering of exceptional individuals united by a common purpose. Through collaborative efforts, effective communication, and unwavering commitment, they achieved remarkable results. The meet fostered a sense of unity, sparked innovation, and left a lasting impression on each participant. It was a testament to the power of teamwork and a catalyst for future triumphs. Remember, success is not solely defined by individual accomplishments but by the collective efforts and collaboration of a team. Memorable wins, every time . < > “Success is not just about making money. It’s about making a difference together.” Team Dinner “Talent wins games, but teamwork and intelligence win championships” - Michael Jordan Team Vacation Team Meeting "The strength of a team is each individual member. The strength of each member is the team." - Phil Jackson

Case Study: Nokia's Spare Parts Management Success Story Nokia, a leading provider of intelligent transport network solutions, faced significant challenges in managing its Spare Parts Management Service amid supply chain disruptions and increasing customer demands. With over 300 depots and 5,000 unique parts to manage under various service level agreements (SLAs), the traditional manual processes were proving inefficient and error-prone. To address these challenges, Nokia partnered with Ascendo.AI, leveraging its AI-powered platform to enhance spare parts management. This innovative solution provided proactive stocking recommendations, real-time inventory integration, risk alerts for potential stockouts, and customizable rules for managing installed base changes. As a result of implementing Ascendo.AI, Nokia achieved over 95% SLA commitment across its customer base while significantly improving operational efficiency. The transition to real-time dashboards allowed for better visibility into spare parts management, enabling data-driven decision-making and streamlined processes. This case study illustrates how Nokia successfully transformed its spare parts management through AI integration, enhancing service delivery and customer satisfaction in a rapidly evolving market. Ready to learn more? Contact Us