Why Ascendo Businesses these days receive hundreds and even thousands of customer queries daily. For any customer service representative, it becomes tremendously difficult to keep track of these issues, specifically because of the three Vs Volume Velocity and Variety With inconsistent similarities between large amounts of incoming data along with the frequency of product updates, it adds exponential complexity to the process of unearthing trends in the data. This data can be created from various data sources including customer-created tickets, service requests, bots, customer reviews, case objects from different CRMs, help articles, or even FAQs. While these datasets share the same ground of belonging to customer interactions, they all can have extreme differences in terms of unearthing actual actions to be derived from them. At Ascendo, we call these “Interactions”. What is common across these interactions is that they deal with symptoms/problems/ that a customer needs. Each of them needs an understanding of what the “root cause” of the request is. Then the root cause should be mapped to the relevant solution/knowledge to surface it back to the customer. More White Papers Auto categorization 01 Ascendo brings to you one of its most utilized and successful components, Auto Categorization, that is built on state of the art Natural Language Processing techniques and Deep Learning algorithms. AI Based Modern Support Experience 02 Businesses these days receive hundreds and even thousands of customer queries daily. Get started to transform complicated client communications on Slack to smooth, AI assisted interactions 03 Should Companies use Slack or Teams with Their Customers? Escalation Management Guide for proactive support teams 04 The term escalation refers to the action where the issue and the details of a customer interaction is sent higher up the chain, sometimes to the CEO level. View All Our Blog Here is your go-to guide on what's latest and greatest in delivering superior customer service with the power of artificial intelligence. Catch some invaluable industry insights, and take it forward on your social media channels! Read all Ready to learn more? Contact Us

Discover How AI Agents Can Boost Field Service Operations in this insightful research paper.Artificial Intelligence (AI) is revolutionizing the field service industry. Ascendo AI's Knowledge First Agentic AI platform is a prime example of this transformation. By seamlessly integrating with existing systems, it offers a unified view of customer information and service requests, streamlining workflows and reducing errors. Furthermore, Ascendo AI empowers customers with self-service options, enabling them to find solutions independently. This not only reduces the burden on support teams but also enhances customer satisfaction. The platform's intelligent routing engine optimizes technician dispatch, ensuring efficient resource allocation and faster response times. Ascendo AI goes beyond automation, providing real-time support to technicians through step-by-step instructions and knowledge base access. It also automates activity summarization, facilitating performance tracking and improvement. By analyzing customer feedback and managing a centralized knowledge base, Ascendo AI fosters continuous learning and proactive supply chain management. To learn more about how Ascendo AI can transform your field service operations, delve into the research paper. Download Field Service Management: How AI Agents Can Boost Field Service Operations Discover How AI Agents Can Boost Field Service Operations in this insightful research paper.Artificial Intelligence (AI) is revolutionizing the field service industry. Ascendo AI's Knowledge First Agentic AI platform is a prime example of this transformation. By seamlessly integrating with existing systems, it offers a unified view of customer information and service requests, streamlining workflows and reducing errors. Furthermore, Ascendo AI empowers customers with self-service options, enabling them to find solutions independently. This not only reduces the burden on support teams but also enhances customer satisfaction. The platform's intelligent routing engine optimizes technician dispatch, ensuring efficient resource allocation and faster response times. Ascendo AI goes beyond automation, providing real-time support to technicians through step-by-step instructions and knowledge base access. It also automates activity summarization, facilitating performance tracking and improvement. By analyzing customer feedback and managing a centralized knowledge base, Ascendo AI fosters continuous learning and proactive supply chain management. To learn more about how Ascendo AI can transform your field service operations, delve into the research paper. Please enter your business email ID Please enter a valid name with alphanumeiric value Our Blog Here is your go-to guide on what's latest and greatest in delivering superior customer service with the power of artificial intelligence. Catch some invaluable industry insights, and take it forward on your social media channels! Read all More White Papers Auto categorization 01 Ascendo brings to you one of its most utilized and successful components, Auto Categorization, that is built on state of the art Natural Language Processing techniques and Deep Learning algorithms. AI Based Modern Support Experience 02 Businesses these days receive hundreds and even thousands of customer queries daily. Get started to transform complicated client communications on Slack to smooth, AI assisted interactions 03 Should Companies use Slack or Teams with Their Customers? Escalation Management Guide for proactive support teams 04 The term escalation refers to the action where the issue and the details of a customer interaction is sent higher up the chain, sometimes to the CEO level. View All Ready to learn more? Contact Us Discover How AI Agents Can Boost Field Service Operations in this insightful research paper.Artificial Intelligence (AI) is revolutionizing the field service industry. Ascendo AI's Knowledge First Agentic AI platform is a prime example of this transformation. By seamlessly integrating with existing systems, it offers a unified view of customer information and service requests, streamlining workflows and reducing errors. Furthermore, Ascendo AI empowers customers with self-service options, enabling them to find solutions independently. This not only reduces the burden on support teams but also enhances customer satisfaction. The platform's intelligent routing engine optimizes technician dispatch, ensuring efficient resource allocation and faster response times. Ascendo AI goes beyond automation, providing real-time support to technicians through step-by-step instructions and knowledge base access. It also automates activity summarization, facilitating performance tracking and improvement. By analyzing customer feedback and managing a centralized knowledge base, Ascendo AI fosters continuous learning and proactive supply chain management. To learn more about how Ascendo AI can transform your field service operations, delve into the research paper. Download now Field Service Management: How AI Agents Can Boost Field Service Operations

Augmented Agent In modern customer support, Agents want to have a more satisfying experience where they’re more productive, efficient, and capable in their role. Tracking down minute details of ever-evolving issues and finding relevant solutions take a significant amount of effort and time, which agents want to avoid. At the same time, because now the agents would have access to relevant knowledge, contextual information and intelligent workflows, supporting customers will turn out to be more efficient. A smart agent augmented with AI, will have the wisdom of resolving issues faster, reduce escalations, know the customers better and provide the best overall support to them in a short amount of time. Augmented Agent is a part of Ascendo’s intelligent system wherein he is guided towards relevant solutions that get predicted based on contextual analysis of problems and get to observe customer insights which further helps him in the decision-making process and performing required actions. Moreover, Intelligent routing augments the agent experience by ensuring that team members don’t have to constantly pass clients over to other staff members to find someone who can properly support the customer in question. On the other hand, Ascendo can also direct problems to be assigned to expert technicians or agents who have worked on similar issues in the past. Download the full Whitepaper to read more on this. More White Papers Auto categorization 01 Ascendo brings to you one of its most utilized and successful components, Auto Categorization, that is built on state of the art Natural Language Processing techniques and Deep Learning algorithms. AI Based Modern Support Experience 02 Businesses these days receive hundreds and even thousands of customer queries daily. Get started to transform complicated client communications on Slack to smooth, AI assisted interactions 03 Should Companies use Slack or Teams with Their Customers? Escalation Management Guide for proactive support teams 04 The term escalation refers to the action where the issue and the details of a customer interaction is sent higher up the chain, sometimes to the CEO level. View All Our Blog Here is your go-to guide on what's latest and greatest in delivering superior customer service with the power of artificial intelligence. Catch some invaluable industry insights, and take it forward on your social media channels! Read all Ready to learn more? Contact Us

3d18948d-2b06-413d-a7fc-d6981500fcd2 Voice of the Customer Product Insights

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Empower Customers with Enhanced Self-Service using Generative AI. Our enhanced self-service platform integrates AI bots across multiple support channels, providing instant, personalized assistance. Increase customer satisfaction & agent efficiency. OMNI CHANNEL SELF SERVICE Measure Quality of Resolution Mimic talking to an expert in every virtual reaction Meet your Customer in any channel Scale your team at any point of your customer journey Customer Feedback Learning Keep improving with every feedback Measure customer support experience from all channels Do way more with fewer agents Enhanced Self Service Resolve issues, learn from issues, build the ability to augment human agents. Scale your workforce. Watch Demo 5/5 Ratings SOC 2 certified No credit card required I I WE DO IT FOR YOU 01 Virtual Agent It has never been easier to resolve complex issues before. Ascendo provides intelligent predictions based on your queries and guides you towards the resolution efficiently. Now, reach out to more customers through multiple channels right from where conversations begin. Easily provide end customers with a human-like AI Bot or have smart search enabled on your websites, always available to self-serve without any human assistance. Ascendo also spreads its wings on direct channels like Slack and Whatsapp making the process more interactive, accessible and faster than ever before. With primary predictions and actionable secondary predictions, we aim to decrease your resolution time and increase your productive outcomes. 02 Fully Automatic Ascendo is a fully automatic no-code solution to enhance your self service. Integrate Ascendo models with multiple support channels such as conversational Bots, Slack and WhatsApp with minimal efforts. No issues go unattended with Ascendo. We keep track of all the new issues that are fed into Ascendo’s Intelligence engine. The AI engine always keeps learning from every user interaction automatically, and updates the solution stack with smarter solutions over time. Ascendo also guides users right from the beginning to the very end of the resolution process, making it a lot easier to find the needle in the haystack. 03 Immediate ROI Ascendo provides an opportunity to turn the high volume of complex data to your advantage and make a greater impact. With reduction in number of escalations, reduction in problem to solution time and increase in overall productivity of the agents, you recognize ROI from day 1. Ascendo gets the most out of support interactions, and increases your customer’s satisfaction to greater levels. Ascendo provides recognized ROI in the product so you can align your costs with true value from using Ascendo. 04 Self-Learning Engine One of the biggest challenges in the customer support process is to keep up with the ever-changing and evolving problem and solution stack. Ascendo bravely deals with it, thanks to its self-learning engine. Our self learning engine is backed by state of the art NLU algorithms with hybrid Machine Learning models working in parallel. Our models learn from every single customer interaction, from all the data sources and various support channels. This allows Ascendo to categorize your issues, detect new issues, look up for existing solutions and enhance the solutions with more relevant knowledge. Now your agents are always up to date with the latest information. 05 Automatic Entitlement Ascendo’s engine understands the respective entitlements for customers, throughout the support journey, starting right from the very beginning when the interaction is initiated to the resolution of the issue. Ascendo’s entitlements are spread across customer’s support channels, the type of customers, total term, and purchases. Ascendo automatically keeps track of these entitlements and also helps the agents to be on track. Now you don’t have to spend additional time to manage entitlements and utilize Ascendo's ability to do the job faster and more efficiently. Get started with Ascendo Today Contact us

Leading customer support organizations are are constantly looking for ways to improve their efficiency and adopt a more proactive to resolving customer issues and improving the customer experience Please enter the valid name Submit the form to access the webinar Please enter the valid business email address Submit Please check your email inbox How to Make Proactive Support happen? - Infinera Customer Support Success Story with Ascendo AI. Leading customer support organizations are are constantly looking for ways to improve their efficiency and adopt a more proactive to resolving customer issues and improving the customer experience Product Integrations Resources Blog Standards Why Ascendo AI? Careers Partners Pricing Contact Us Book a demo Event Take a Tour (All) More... Contact Us Discover helpful suggestions below How to unlock the value from every customer interaction with ai This webinar focuses on how AI-powered insights from the entire customer journey can help you be the voice of the customer. You will find that these insights provide proactive rather than reactive support. Watch now Role of support to increase customer engagement and mitigate churn This webinar will share best practices gathered from our research that support teams can use to establish communication and avoid customer churn. Watch now How to make proactive support happen? - Infinera customer support success story with Ascendo.AI Leading customer support organizations are constantly looking for ways to improve their efficiency and adopt a more proactive to resolving customer issues and improving the customer experience Watch now Become an expert in every interaction with Ascendo and slack Slack is emerging as a key collaboration tool, internally and with customers. Learn how to use everyday interactions, to automate creating knowledge, and spreading knowledge to help colleagues and serve customers efficiently. Watch now

Proactive customer service with Ascendo AI. Our smart Escalation prediction system offers proactive support, predictive solutions, and personalized responses based on ticket history and context. Boost agent efficiency & deliver exceptional service. Smart Inbox Employee AI agents in one place across all interactions with your customers. Watch Demo 5/5 Ratings SOC 2 certified No credit card required I I AI-Powered Inbox: Uniting Knowledge and Workflows for Unmatched Efficiency Discover how the AI-driven Inbox bridges systems of engagement and record, seamlessly combining knowledge and workflows to enhance productivity and streamline operations. With intelligent automation, it empowers teams to stay organized, make informed decisions, and achieve faster outcomes. Regardless of where your data resides, the Inbox integrates effortlessly, ensuring efficiency and clarity in every interaction. Get started with Ascendo Today Contact Us

3ed83e14-81f8-4c29-9f33-8e530b69e659 Agent-Initiated Ticket Creation for Escalated Interactions

6692dcb7-670e-417e-bbc4-6f87b91eec58 Building Smarter Knowledge Bases