Chatbot vs Conversational AI Choosing the Right Solution for the Support Teams As businesses increasingly rely on automated tools to enhance customer service and...
Tips to transition from Self-Assign to Automatic Assignment In the dynamic world of customer service, adapting to modern technologies and methodologies is inevitable. One meaningful change that...
Overcoming the Challenge of Rule-Based Chatbots: Unveiling Gen AI CapabilitiesIn the realm of AI-powered conversations, a persistent challenge has been the limitations posed by rule-based AI chatbots. However, we...
7 Innovative B2B Automated Self-Service TechnologiesSelf-service is quickly replacing traditional methods. Here are a few self-service approaches for B2B companies.
