How to Convince Growth Through Support To My Management?

An organization that sees its customer service department as a cost center is ignoring a significant opportunity to increase customer...

Man and Machine in Customer Support

Will machines eventually substitute humans and take away support jobs or are they complementary to existing workers?

There Is Only One Boss - The Customer

As a business leader, are you thinking about customer experience as a revenue generator or an operating cost that must be shrunk?

Do You Have Enough Data For Machine Learning?

The fear of not having enough data can stall an enterprise's digital strategy.

Modern Support Experience

While both Customer and Employee Experience is ranked the lowest, it also presents us with an opportunity to improve from here.

Most common issues that customer service teams have is maintaining communication with customers.

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