Employee Design Debt Hurt Productivity and Customer Support ExperienceEmployee design debt can be shrunk by identifying sources, reviewing processes, investing in tools, providing training and seeking feedback.
Modern Chief Customer OfficerThe role of a CCO is to ensure that the company is focused on meeting the needs of its customers.
Artificial Intelligence to Calculate Customer Service IndexThe Customer Service Index (CSI) is a metric that measures the overall effectiveness of a company's customer service.
