In the evolving landscape of artificial intelligence, the concept of Agentic AI  is rapidly gaining traction—and for good reason. As highlighted by NTT DATA’s Global GenAI Report,  this next-generation technology isn’t just about automating repetitive tasks or providing basic responses. It’s about empowering organizations with AI systems that operate autonomously, think critically, and execute tasks as effectively as human teammates.  Rethinking Technical Support with Agentic

As we wrap up a year of buzz, breakthroughs, and a healthy dose of reality checks, it's clear that the AI landscape is evolving—and so...

The field service industry is at a pivotal moment. As technology reshapes how we approach maintenance, troubleshooting, and customer interaction, the question isn't if organizations should embrace these changes but how they can do so effectively. Johann Diaz’s recent insights in “ Upskilling the Field Service Workforce: Preparing for a Less Hands-On Future ”  spotlight the importance of preparing today’s technicians for tomorrow's AI-driven demands. At Ascendo AI, we see this