The field service industry is at a pivotal moment. As technology reshapes how we approach maintenance, troubleshooting, and customer interaction, the question isn't if organizations should embrace these changes but how they can do so effectively. Johann Diaz’s recent insights in “ Upskilling the Field Service Workforce: Preparing for a Less Hands-On Future ” spotlight the importance of preparing today’s technicians for tomorrow's AI-driven demands. At Ascendo AI, we see this
