Where Experience speaks
About Experience Dialogue!
In these interactions, we pick a hard topic that doesn’t have really a straightforward answer. We then bring in speakers who have been there, and seen this but approached it in very different ways.
This is a space for healthy disagreements and discussions but in a respectful way.
Just by the nature of how we have conceived this, you will see passionate voices of opinions, friends having a dialogue and thereby even interrupting each other or finishing each other’s sentences.
"At the end of each dialogue, we want you and our audience to leave with valuable insights and approaches that you can try at your workplace- and continue the discourse in our slack channels! "
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Our Support Community
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GPT (Generative Pre-trained Transformer) prompts and associated best-knowledgeable posts.
Turning customer service into profit center
There is excitement on many tech and business channels on ChatGPT from Open.AI.
ChatGPT and the future of Customer Support
“Support today reacts to external metrics rather than proactively creating and using data”
Dated : 1st December 2022
Using proactive metrics for support operations
Learn how to use everyday interactions, to automate creating knowledge, and spreading knowledge to help colleagues and serve customers efficiently. Utilize knowledge objects in Salesforce to be able to bring value to Slack.
Dated : 10th November 2022
Automation Dreamin' 2022 Knowledge Intelligence with Salesforce and Slack.
In these interactions, we pick a hard topic that doesn’t really have a straightforward answer. We then bring in speakers who have been there, seen this but approached it in very different ways.
Dated : 27th October 2022
Using AI to Drive Service Improvements
Essential for any business in discovering markets and developing products.
The voice of the customer in discovering markets, developing products
A series of tasks can be delegated to a group of users at different measures
Customer Playbooks: When is it useful and how to create one that evolves?
Facilitates the ability to keep customers satisfied and to retain them.
Deepdive Voice of the Customer Playbook
Whether it is a small or a larger organization, diverse talent or hiring should be important for real growth.
How to Attract and Hire Diverse Talent?
An organization that sees its customer service department as a cost center is ignoring a significant opportunity to increase customer loyalty and lifetime value.
Growth Through Support Dialogue
The pandemic has taught us innovative ways to connect with key customers more than ever before.
Strategies to manage difficult situations with key customers
Does your client portfolio include international customers or do you expect it to in the future?
Cultural changes that we see within CX in the African continent