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Customer service improves one level when you translate Information into Knowledge, and that is why Ascendo’s AI Engine is built. With Ascendo, become a super Agent, and a Smart leader. Dive deeper into issues, solutions, gaps, knowledge, and top drivers to increase saving and CSAT score. Utilize Ascendo Data Enrichment to enhance your knowledge, learn from this knowledge and makes it prediction ready, and be proactive support. Knowledge Intelligence Provide your experts at all times and all channels with virtual agent. Watch Demo 5/5 Ratings SOC 2 certified No credit card required I I Let's Begin Become a Super Agent It’s time to give up all the manual work, starting from understanding problems, to managing knowledge, to recommending solutions. Learn More Establish Connections No need to keep jumping between your CRM systems looking for relevant information. Easily connect to multiple CRMs and other data sources using Ascendo’s simple no-code integrations and observe the solutions ranked all together, at one place. Translate Abstract data to Knowledge Unstructured tribal data becomes knowledge only when you know where it can be used and applied. With Ascendo’s AI Engine, it becomes easier to understand how solutions can be applied to problems, and how solutions and problems correlate among themselves so that the relevant solutions can become your knowledge stack. Understand the Gaps It isn’t hard anymore to know where the gaps are! Ascendo’s Auto Categorization and Top Call Drivers help you understand how issues change over time, which ones are prevailing issues and for which ones you need solutions to cover the gaps. Fill in the Gaps Do not wait for someone to create knowledge for you. Utilize Ascendo Data Enrichment to enhance your knowledge each time new issues are detected and fill in the open gaps. Ascendo readily learns from this knowledge and makes it prediction ready, on the fly. Update your Knowledge Static Knowledge is never enough in a world of endless possibilities. Using Ascendo’s modules, easily update and enhance knowledge articles whenever necessary. Or simply wait for Ascendo to find out when is the best time to do so! Become a Smart Leader Understand what data sources are most important in decision making. Recognize Valuable Knowledge It is immensely important to know what type of knowledge is more helpful to assign resources across your knowledge management. Ascendo brings relevance from over all the available data sources, and provides a high level observability over how your solutions are distributed. Observe Constructive Insights Discover Insights from various knowledge sources and when customers are interacting. Ascendo provides the most meaningful insights on its leaderboard that help you make impactful decisions. Optimize Time Utilization Save multiple man hours that were being spent to create knowledge content after numerous internal discussions. With Ascendo, easily figure out what are the most important knowledge sources, solutions, and actions that are necessary to be in effect. Calculate CSAT and Savings Determine how knowledge inclusion affects customer satisfaction scores and savings. Dive deeper into issues, solutions, gaps, knowledge and top drivers that can have a powerful impact to increase savings and CSAT scores. Learn More Get started with Ascendo Today Contact us

Modern Customer Support with Ascendo AI. Self-Service & AI match "Right Agent-Right Issue-Right Time" with Generative AI Service CRM. Know the Expert Right agent - Right issue - Right time Sign up for free 5/5 Ratings SOC 2 certified No credit card required I I Modern Problems Modern Solution When an agent Prior to the “remote” workforce model, many agents were collocated and had the luxury to “swing” their chair and talk to their colleague to get help. There is an inherent challenge in that Agent “supposed to know who to go to for help”. With increased remote workforce that has become a bit harder. Also, knowing the expert has become a unique trait of Agents rather than a corporate knowledge. Even in a colocation scenario, Agents tend to ask their neighbour like “hey, do you know the answer for this?” and not necessarily the true expert that might know the answer in the back of their hand. This is where Ascendo comes into help. Ascendo has a way to automatically identify the “experts” based on how prior similar issues are solved, how many and how effective they were. Ascendo uses its own unique modeling technique to derive the expert by first understanding the context in which the question is being asked, knowing the intent, and quickly maps the issues that were similar to being asked, and detects the experts based on how well they solved the issues. Ascendo knows the difference between quantity and quality. The modeling technique uses the customer satisfaction on the prior solutions to improve the ability to determine the expert. Know who to call for help Ascendo uses the context and intent behind the question, and uses self learning model to find the expert that can answer the question - inference is based on the product, question, depth of knowledge, customer satisfaction and solution effectiveness. No more hard coding. Make your expert virtually available at all times and on all channels. 01 Product based Inference Ascendo models know who the expert is for a particular product or even an area of the product. 02 Question Expert is defined by the type of issue that is being raised. This enables the right person to handle the right request at the right time. 03 Depth of Knowledge Ascendo models provide not just the right solution, but includes several parameters, eg., recency of it being used to solve the issue. 04 Customer Satisfaction Satisfaction derived by the customer is not just in the right solution but also the way it is presented to them. 05 Solution Effectiveness A solution effectiveness is measured by follow-on actions by the customer. Did they come back with the same issue again? Was there a follow up in the ticket? Ready to learn more? Contact Us Auto Identifies the experts Experts are identified based on how many similar issues they solved before and how well they solved based on the customer experience. The learning is automatic and autonomous. Remote, Hybrid, Co-located - No Problem Irrespective of the staffing model whether in-sourced, outsourced, colocated, fully remote or hybrid, Ascendo removes the guess work of an agent “knowing who to go for help to the real experts.

To support the delivery of customer support services, Ascendo AI may engage and use service providers with access to certain Personal Data as a "Subprocessor". Let's know how to elevate your customer experience with Ascendo AI. Prior to engaging any third-party Subprocessor, Ascendo Companies perform diligence to evaluate their privacy, security, and confidentiality practices this page provides information about the identity, location, and role of each Subprocessor. Ascendo.AI Subprocessors Please register to be notified of any changes to the Subprocessor list on this page. If a change occurs, you will receive an email to the address that you provide. Ascendo.AI may engage the following entities to process personal data that you include in your use of Ascendo.AI’s Cloud Services: Cloud Providers Data Types Description of Processing Third-Party Entity Google, Inc. Cloud Provider Ascendo.AI, runs on top of GCP.This cloud providers host the personal data you store in the Cloud Services. Headquartered Location Data Types Description of Processing Third-Party Entity To provide support and perform other service functions, we may also engage the following entities to process personal data on your behalf: Other Third-Party Subprocessors Twilio, Inc. 2FA and SMS Alerts If you turn on two-factor authentication or SMS alerts, Twilio receives basic info to provide you authentication codes and text alerts (e.g., phone number). San Francisco, CA Slack Technologies. Support Channel If you engage in Support via Slack receives basic Contact info( e.g., name, email address). San Francisco, CA Google Inc. Email Support If you engage in email support via Gmail, Google receives basic contact info (e.g., name, email address). If you include other personal data in your support emails (e.g., snippets of database logs, query outputs, etc.), this information would also be processed by Google Mountain View, CA Affiliates Ascendo.AI may engage the following entities to process personal data that you include in your use of Ascendo.AI’s Cloud Services: Location Affiliate Entity Ascendo.AI, Inc. United States MongoDB.Inc Cloud Provider DB This cloud providers host all the data you store in the Cloud Services

Master customer engagement with Slack! Our webinar unveils expert strategies for onboarding, communities, premium service & more. Learn real-world solutions & actionable tips to skyrocket customer satisfaction. Register now! Harnessing Generative AI with Slack for Knowledge Intelligence April 15, 2025 - 9 AM PST Elevate response times, boost collaboration, and skyrocket customer satisfaction with Slack, the ultimate communication platform for businesses. Join our insightful panel discussion and discover how to leverage Slack as a game-changer for your customer experience. Effective Strategies for Utilizing Slack Gain expert insights on the most impactful ways to integrate Slack into your customer engagement strategy. From Onboarding to Premium Service Explore the diverse applications of Slack, encompassing onboarding support, fostering vibrant customer communities, and managing exclusive premium subscriptions. Real-World Examples & Proven Solutions Hear directly from industry leaders about the challenges they've faced in customer communication and the winning strategies they've implemented using Slack Actionable Tips to Enhance Customer Interactions Take away practical knowledge and actionable steps to immediately improve your customer engagement efforts. What will we cover? Don't miss this opportunity to learn from the best and unlock the full potential of Slack for fostering exceptional customer relationships! AI Agent Assist in Slack Agents have the capability to employ specific slash commands, including /askascendo, /ascendomax, and /onfly, to swiftly retrieve solutions and effectively troubleshoot customer issues utilizing Ascendo within a fraction of a second. Knowledge Creation in Slack Our system empowers agents to contribute solutions to the knowledge base, fostering continuous improvement in knowledge and skills. This commitment to growth ensures an exceptional experience for our esteemed customers, irrespective of the agents' preferences for solutions. Issue Management in Slack As an agent, you have the capability to access and view all the issues consolidated on a single page. This feature allows you to modify the status of the issues as needed and provides a convenient way to swiftly navigate through the various items. We have Powerful demos for enhance the understanding of Slack Use Case If you find the use cases intriguing, you can discover more on our tour page. Learn More Registration Register Now I agree to my contact data being passed to SAP to contact me as a follow-up from my attendance of Lunch and Learn – Enterprise Service Management. Use of your contact data is governed by the SAP’s Privacy Policy. Entering your personal data above and clicking submit constitutes your consent for Ascendo AI to process your special categories of data as described in the Privacy Statement. Yes, I agree to let SAP make my event profile publicly accessible to event attendees and to display the public attributes of my profile on SAP event websites and mobile applications. Do you have any dietary restrictions? * Yes No Will you be joining Online or In Person * Online In Person Country* Department*

Provide the best customer services to your end customers with the AI and ML-based technology of Ascendo AI. Welcome to the world of Ascendo AI resolution engine that works across data to give you the most relevant solutions based on customer interaction. AI Agents Conversational Intelligence from self help to agent assist creating consistency across channels. Sign up for free If you have been operating with a chat bot for website, a tool for each Slack, Teams, Whatsapp and other conversational support channels, you must be drowning in rules, process definitions and chat bot training. Welcome to the wold of Ascendo AI resolution engine that works across data to give you the most relevant solutions based on customer interaction. Measure every self service interaction to see resolution, solution effectiveness, Customer Effort Score or CSAT. No need to train or run multiple weeks of POC. Scale your team and measure ROI from within Ascendo. Ascendo AI Conversational Engine 01 Not your chat bot! Ascendo’s AI Agent consolidates knowledge from multiple data sources to provide your customers solutions with any interaction. Your customers need not create a ticket for all issues when a myriad of solutions probabilistically ranked are provided from multiple data sources all in one page. 02 Solve Complex Issues Our distinctive AI search model returns contextual solutions as it has been able to harness tribal knowledge specific to our clients. The uniqueness of Ascendo’s AI Search is embedded into your conversations to provide consistency across channels. 03 Cater to your Industry While Ascendo’s AI Agent can cater to your customer support needs irrespective of the industry, it can also be configured to gain specific knowledge. 04 Resolve not Prolong As a customer support agent, Ascendo’s AI Search allows you to view solutions based on which data sources and predicted root causes you want to explore. It also allows you to differentiate your solution search between different products. 05 Predict Customer Effort and Health Scores All interactions with customers are saved and used as a knowledge bank to understand the trends and patterns of customer concerns over time. One Platform for entire Customer Service Lifecycle Contact Us AI Agent with Intelligence Live Agent Handshake Your customers never have to repeat their bot interactions and what they tried so far EVER. When a agent handoff happens, agent not only knows what solutions the customer has tried before but also gets additional predictions from enhanced data access. Make every front-line agent a super hero!

Understand our privacy practices and how we comply with relevant data protection regulations. Your trust is our priority. Privacy Read Below Privacy Ascendo operates the ascendo.ai website, which provides information about our products and services. Ascendo.ai is committed to protecting the personal privacy of our website visitors and product users. We are committed to supporting GDPR and you can request our “GDPR Position” document by contacting us and requesting it. This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information for users of the ascendo.ai website. For users of our product, we ask that they consent to the “Ascendo User Consent” document. The document can be viewed here If you choose to use ascendo.ai, then you agree to the collection and use of information about this policy. The Personal Information that we collect is used for providing and improving the website and our product. We will not use or share your information with anyone except as described in this Privacy Policy. Information Collection and Use For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, email, and postal address. The information that we collect will be used to contact or identify you. If you are a user of the Ascendo application including Slack, we store the email ID, user name, and phone number. Log Data We want to inform you that whenever you visit our Service, we collect information that your browser sends to us which is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics. Cookies Cookies are files with a small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive. Our website uses these “cookies” to collect information and to improve our website. Service Providers We may employ third-party companies and individuals due to the following reasons: To facilitate our website; To perform website-related services; or To assist us in analyzing how our website is used. We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose. Security We value your trust in providing us with your Personal Information, thus we are striving to use commercially acceptable means of protecting it. Please review our complete security policy here. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security. Data Retention The time period for which Ascendo.ai retains customer data depends on the purpose for which it is used. Ascendo.ai retains customer data for as long as an account is active or in accordance with the agreement(s) between Ascendo.ai and the customer unless Ascendo.ai is required by law to dispose of data earlier or retain data longer. Data Disposal Ascendo.ai disposes of customer data within 30 days of a request by a current or former customer or in accordance with the Customer’s agreement(s) with Ascendo.ai. The main customer contact noted in the Customer’s agreement(s) with Ascendo.ai may send a request to delete by contacting Ascendo customer support via email at askascendo.support@ascendo.ai . Ascendo.ai may retain and use data necessary for the contract such as proof of contract in order to comply with its legal obligations, resolve disputes, and enforce agreements. Ascendo.ai hosting and service providers are responsible for ensuring the removal of data from disks allocated to Ascendo.ai use before they are repurposed and the destruction of decommissioned hardware. Only a limited number of Ascendo.ai employees have access to delete customer data. Links to Other Sites Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. Changes to This Privacy Policy We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page. Contact Us If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at policy@ascendo.ai . Privacy Policy Last Updated: May 17, 2023 PRIVACY POLICY OF ASCENDO For Security Questions Contact - ascendoinfosec@ascendo.ai Ready to learn more? Contact Us

Proactive field service with Ascendo AI. Our smartTraining system offers real-time training, measures quality, scores on Voice of the technician to boost agent efficiency & deliver exceptional service. Training Identify potential escalations early, empowering teams to address issues proactively. Watch Demo 5/5 Ratings SOC 2 certified No credit card required I I AI-Based system for proactive escalation management The advantage of using AI is that it can help predict escalation before it becomes a bigger issue. The benefit is for the support team to proactively handle customer expectation and sentiment. By doing this, customers in turn are getting much better support experience and value the product even more. No customer prefer escalation to accomplish their goals and in fact, are happy to be working with the company that has proactive support. The churn becomes a moot point. AI based proactive support reduces or even eliminates escalation while serving as a key vehicle for revenue and customer growth. Do a Root Cause Analysis for Every Escalation As soon as an escalation is contained, it is critical to do a post martum debrief. Root Cause Analysis has to be done for not just issue (validating what Ascendo provides) but also for people and process. People aspects primarily include training. Process is extensive that includes looking at whether the right people are in the right role, analysis of product, workload distribution, team collaboration, departmental involvement and even organizational goals. Train Your Agents When an issue is escalated, customers are already angry and upset. They do expect empathy from all the people talking to them. They also want to make sure their concerns are heard and a clear plan to address them in place. They want to make sure their voice is heard and want to see clarity in communication, understanding about their needs, right resources at the right level involved. They also want to see a realistic plan with expected results and timeline. Tools like Ascendo can help with issue resolution but the human element of empathy and communication has to be in place. Get started with Ascendo Today Contact Us

Discover how Ascendo AI's Agentic AI platform revolutionizes Return Merchandise Authorization (RMA) by automating workflows, reducing resolution times, and enhancing customer satisfaction through intelligent support solutions. Your CRM’s Built-In Privacy Guardian Sensitive customer data slipping into the wrong view? Ascendo AI’s Privacy Filter Module acts fast: obfuscate emails in leads, anonymize names in tickets, hide credit cards in invoices, and redact IPs in logs—automatically. Compliance simplified, risks minimized, trust maximized. Privacy shouldn’t be a chore. Return Material Authorization Providing high-quality products and services. If you face any issues, our RMA process makes resolving the problem easy and efficient. Watch Demo No credit card required I 5/5 Ratings I SOC 2 certified Get started with Ascendo Today Contact Us

Proactive customer service with Ascendo AI. Our smart backlog system offers proactive support, predictive solutions, and personalized responses based on ticket history and context. Boost agent efficiency & deliver exceptional service. Smart Backlog Provide your experts at all times and all channels with virtual agent. Watch Demo 5/5 Ratings SOC 2 certified No credit card required I I Top Call Drivers As the volume of data increases, the complexity of the issues also goes higher exponentially. This leads to the immediate need of not just tracking issues, but also keeping an eye on how issues are changing over time, which issues are causing continuous customer dissatisfaction, what latent factors are causing issues to go up/down and which ones are completely new or unseen. With Ascendo’s AI Engine, the above challenge, which takes almost 17.2 hours a week on an average for an agent, becomes a click of a button! Auto-triage Dealing with the continuous flurry of new issues in the form of tickets is always a challenge. Ascendo surmounts this by providing you a smart backlog for your tickets that entails not only actions to prioritize, sort and keep track of your tickets but also predictions to automatically group similar tickets together and solutions to resolve them, then and there. Ascendo performs contextual clustering on your tickets and groups them into similar buckets. From here, not only can you see the number of tickets for each type of issue, but also take actions on these tickets from within Ascendo itself. Ascendo also provides predictive solutions based on the history of your tickets, contextual information and hidden intent. This knowledge can then also be applied to existing tickets in the form of responses, that are generated by Ascendo using the predictive results. 01 Understanding the Problem While it is incredibly difficult to deal with the high volume, velocity and variety of data, Ascendo has created algorithms that can help you understand the data deeply. Utilizing the state of the art NLP and ML models, we are able to generate data insights and provide relevant solutions at the same time. 02 Recommendation Engine Ascendo uses its custom advanced ranking system to choose the most valuable and relevant solutions for the problem searched. To set the right relevance, our ranking system also keeps track of any human feedback and other features such as solution’s recency, expert technicians and the number of clicks. 03 Autonomous Along with understanding keyword importance, Ascendo AI Engine uses Advanced Transformers and Attention networks to depict the text in the vector space. With the Attention mechanism and Positional Encoding, Ascendo is able to find context for any position within the sentence. 04 Categories & Sub Categories Ascendo AI engine is able to inspect the incoming issues to find the related symptoms, problem categories and problem subcategories. This gives knowledge to the agents, which otherwise goes undetected. Consequently, the agents can take the right actions and result in fewer escalations. 05 A Guide for Agents Gone are the days when agents had to do everything by themselves. Ascendo provides an always available guide to agents that intelligently pilots the agents towards the right solutions, actions, and the right game plan. 06 Resolve with Minimal Bias No matter how careful you are, where your ticket ends up always involves a bias. With Ascendo’s AI, you need not worry any more, as it removes the undetected subjectivity that often comes into play when a ticket is being routed to the right assignee. Get started with Ascendo Today Contact Us

Level up Support with Ascendo's AI Resolve. Cognitive AI & CRM for smarter interactions. Go beyond chatbots with a more natural experience. AI Resolve Cognitive intelligence answers and guides from self service to agent assist Sign up for free Ascendo provides in-built connectors that help you connect to multiple data sources at once, with ease. Experts can also create knowledge by inputting their own articles to enrich the solution stack within Ascendo. Ascendo brings all this data together, looks through all the solutions to give you the most relevant solutions based on your search. Ascendo runs different algorithms in parallel, returning the best results for you in a matter of seconds. This saves you from multiple hassle stages. Now you don’t have to keep track of multiple data sources, browse through different data sets or think about the best solution among similar solutions any more! Ascendo not only ranks the solutions based on multiple factors, but also guides the agents to resolve complex issues. This Guide provides multiple levels of in-depth components that help you find the problem areas, the right experts, recommendations on actions and also parts information. Each of these components are predicted along the search and help you get more relevant solutions. Depth of Ascendo AI Resolve 01 One Search Ascendo’s AI Resolve consolidates knowledge from multiple data sources to provide you with solutions on one single platform. Your customers need not create a ticket for all issues when a myriad of solutions probabilistically ranked are provided from multiple data sources all in one page. 02 Solve Complex Issues Our distinctive AI Resolve model returns contextual solutions as it has been able to harness tribal knowledge specific to our clients. The uniqueness of Ascendo’s AI Resolve comes from the superior quality of solutions. 03 Need Specific Information Ascendo’s AI Resolve caters to your customer support needs irrespective of the industry. I t can also be configured to gain specific industry knowledge, terms, and experts. 04 Choose relevant solutions As a customer support agent, Ascendo’s AI Resolve allows you to view solutions based on data sources and predicted root causes you want to explore. It also allows you to differentiate your solution search between different products. 05 Know what your customer needs All interactions with customers are saved and used as a knowledge bank to understand the trends and patterns of customer concerns over time. Cognitive As with any search engine, when you explain an issue, you will get answers. Specific to Ascendo’s AI Resolve, you will gain answers based on the symptom context from the various connected knowledge sources. Conversational Interact with an AI bot, powered by Ascendo's AIResolve that will return the most likely solutions to your queries. This can be achieved through any channel. Transform how you Listen to customers Contact Us Choose your style