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Empower Customers with Enhanced Self-Service using Generative AI. Our enhanced self-service platform integrates AI bots across multiple support channels, providing instant, personalized assistance. Increase customer satisfaction & agent efficiency. OMNI CHANNEL SELF SERVICE Measure Quality of Resolution Mimic talking to an expert in every virtual reaction Meet your Customer in any channel Scale your team at any point of your customer journey Customer Feedback Learning Keep improving with every feedback Measure customer support experience from all channels Do way more with fewer agents Enhanced Self Service Resolve issues, learn from issues, build the ability to augment human agents. Scale your workforce. Watch Demo 5/5 Ratings SOC 2 certified No credit card required I I WE DO IT FOR YOU 01 Virtual Agent It has never been easier to resolve complex issues before. Ascendo provides intelligent predictions based on your queries and guides you towards the resolution efficiently. Now, reach out to more customers through multiple channels right from where conversations begin. Easily provide end customers with a human-like AI Bot or have smart search enabled on your websites, always available to self-serve without any human assistance. Ascendo also spreads its wings on direct channels like Slack and Whatsapp making the process more interactive, accessible and faster than ever before. With primary predictions and actionable secondary predictions, we aim to decrease your resolution time and increase your productive outcomes. 02 Fully Automatic Ascendo is a fully automatic no-code solution to enhance your self service. Integrate Ascendo models with multiple support channels such as conversational Bots, Slack and WhatsApp with minimal efforts. No issues go unattended with Ascendo. We keep track of all the new issues that are fed into Ascendo’s Intelligence engine. The AI engine always keeps learning from every user interaction automatically, and updates the solution stack with smarter solutions over time. Ascendo also guides users right from the beginning to the very end of the resolution process, making it a lot easier to find the needle in the haystack. 03 Immediate ROI Ascendo provides an opportunity to turn the high volume of complex data to your advantage and make a greater impact. With reduction in number of escalations, reduction in problem to solution time and increase in overall productivity of the agents, you recognize ROI from day 1. Ascendo gets the most out of support interactions, and increases your customer’s satisfaction to greater levels. Ascendo provides recognized ROI in the product so you can align your costs with true value from using Ascendo. 04 Self-Learning Engine One of the biggest challenges in the customer support process is to keep up with the ever-changing and evolving problem and solution stack. Ascendo bravely deals with it, thanks to its self-learning engine. Our self learning engine is backed by state of the art NLU algorithms with hybrid Machine Learning models working in parallel. Our models learn from every single customer interaction, from all the data sources and various support channels. This allows Ascendo to categorize your issues, detect new issues, look up for existing solutions and enhance the solutions with more relevant knowledge. Now your agents are always up to date with the latest information. 05 Automatic Entitlement Ascendo’s engine understands the respective entitlements for customers, throughout the support journey, starting right from the very beginning when the interaction is initiated to the resolution of the issue. Ascendo’s entitlements are spread across customer’s support channels, the type of customers, total term, and purchases. Ascendo automatically keeps track of these entitlements and also helps the agents to be on track. Now you don’t have to spend additional time to manage entitlements and utilize Ascendo's ability to do the job faster and more efficiently. Get started with Ascendo Today Contact us

Support With AI Search In a full support operations platform, the journey starts from the casual information exchange to self-service. In a way, this is the first step in the customer support journey and drives further levels of deeper engagement as the journey continues. Often, this is an afterthought and the focus is only on chatbots. To avoid early escalations and ensure a smooth support experience, it is vital to get familiar with the initial stage early on in the journey. At Ascendo, we want to learn from every customer interaction throughout this journey. We bring to you one of our most useful and advanced components, AI Search. For Ascendo, AI Search is a cognitive way to interact as compared to the conversational way of interactions using chatbots, which is equally important to the latter. We offer this choice to our customers and do believe that support experience encompasses providing customers choices so they can interact in any way they choose. Understanding the Problem: Data in the real world is very convoluted and keeps evolving with time. As products and tools continue to improve, the number of issues and types of issues also increase. These issues keep changing with product changes and can evolve into something similar to what was faced before or extremely unique to how the product has evolved. Almost every industry today suffers from exponential growth in issues. The complexity of issues keeps raising the graph of data points. This pattern hardly stabilizes with growth in product stack and integrations. Currently, support agents tend to spend more than 50% of their time evaluating the problems, let alone finding the right solutions. Solutions can be generated from various data sources that spread around the business. The origin of these solutions can also be very different. This leads to the first major challenge in the support industry, that is, gathering knowledge from widespread information sources. The second challenge is to find the needle in the haystack. The time and efforts required to look for the solution among a million solutions continue to rise with each new solution added to the stack. Current solutions offer little to the customers as they have many obstacles that come their way. Some of them include: Too many Data Marts and Warehouses to be managed Solutions keep evolving and often become outdated Current Search Solutions are key-words focused and miss the context and intent behind the problem Different Solutions can point to the same problem, but are often considered to be different - hence the knowledge stacks keep increasing unnecessarily It is a difficult task to make the knowledge available to the end customers There is no guidance for the agents to dive deeper into the solutions Ascendo Search Engine: Ascendo aims to make the support experience as easy as possible for its customers. The solution has to be simple, smart, efficient, fully integrated with data sources, and most importantly requires little effort and time for users. The solution also has to bring expert knowledge into learning and has to be a continuous learning engine. The feedback loop could simply confirm and enhance automatically created root causes that groups multiple problems into its own bucket. Ascendo provides a No-code and expert-enhanced solution that can be easily plugged into your website and is prediction ready! Download the full whitepaper to read more on this. More White Papers Auto categorization 01 Ascendo brings to you one of its most utilized and successful components, Auto Categorization, that is built on state of the art Natural Language Processing techniques and Deep Learning algorithms. AI Based Modern Support Experience 02 Businesses these days receive hundreds and even thousands of customer queries daily. Get started to transform complicated client communications on Slack to smooth, AI assisted interactions 03 Should Companies use Slack or Teams with Their Customers? Escalation Management Guide for proactive support teams 04 The term escalation refers to the action where the issue and the details of a customer interaction is sent higher up the chain, sometimes to the CEO level. View All Our Blog Here is your go-to guide on what's latest and greatest in delivering superior customer service with the power of artificial intelligence. Catch some invaluable industry insights, and take it forward on your social media channels! Read all Ready to learn more? Contact Us

Why Ascendo Businesses these days receive hundreds and even thousands of customer queries daily. For any customer service representative, it becomes tremendously difficult to keep track of these issues, specifically because of the three Vs Volume Velocity and Variety With inconsistent similarities between large amounts of incoming data along with the frequency of product updates, it adds exponential complexity to the process of unearthing trends in the data. This data can be created from various data sources including customer-created tickets, service requests, bots, customer reviews, case objects from different CRMs, help articles, or even FAQs. While these datasets share the same ground of belonging to customer interactions, they all can have extreme differences in terms of unearthing actual actions to be derived from them. At Ascendo, we call these “Interactions”. What is common across these interactions is that they deal with symptoms/problems/ that a customer needs. Each of them needs an understanding of what the “root cause” of the request is. Then the root cause should be mapped to the relevant solution/knowledge to surface it back to the customer. More White Papers Auto categorization 01 Ascendo brings to you one of its most utilized and successful components, Auto Categorization, that is built on state of the art Natural Language Processing techniques and Deep Learning algorithms. AI Based Modern Support Experience 02 Businesses these days receive hundreds and even thousands of customer queries daily. Get started to transform complicated client communications on Slack to smooth, AI assisted interactions 03 Should Companies use Slack or Teams with Their Customers? Escalation Management Guide for proactive support teams 04 The term escalation refers to the action where the issue and the details of a customer interaction is sent higher up the chain, sometimes to the CEO level. View All Our Blog Here is your go-to guide on what's latest and greatest in delivering superior customer service with the power of artificial intelligence. Catch some invaluable industry insights, and take it forward on your social media channels! Read all Ready to learn more? Contact Us

Elevate Support Logistics Operations with Ascendo AI Enterprises invest significantly in supporting critical service level agreements (SLAs), stocking crucial parts, and collaborating with external contractors. After-sales service represents a significant portion of revenue and profit. Things break unexpectedly, and sometimes emergencies need to be attended to before scheduled jobs. How can an Enterprise Service logistics team become proactive? Ascendo's PredictGPT module is the answer to the questions related to all the missed SLAs by your team. Ascendo Cognitive Parts Planning is introduced as a solution involving proactive management of parts, tools, and locations to deliver spare parts efficiently. By analyzing enterprise service, install-base, and materials planning data, valuable insights can be gained to accurately predict demand and prepare the service organization accordingly. The application of machine learning principles helps implicitly learn failure patterns, enabling the development of prediction algorithms for component demand. Ascendo Cognitive Parts Planning is presented as a solution, leveraging modern technologies like AI (Artificial Intelligence) and machine learning to proactively manage spare parts. Ascendo’s PredictGPT module analyzes enterprise data to predict demand, allowing for more efficient and prescriptive service operations. Download whitepaper to read more on this: More White Papers Auto categorization 01 Ascendo brings to you one of its most utilized and successful components, Auto Categorization, that is built on state of the art Natural Language Processing techniques and Deep Learning algorithms. AI Based Modern Support Experience 02 Businesses these days receive hundreds and even thousands of customer queries daily. Get started to transform complicated client communications on Slack to smooth, AI assisted interactions 03 Should Companies use Slack or Teams with Their Customers? Escalation Management Guide for proactive support teams 04 The term escalation refers to the action where the issue and the details of a customer interaction is sent higher up the chain, sometimes to the CEO level. View All Our Blog Here is your go-to guide on what's latest and greatest in delivering superior customer service with the power of artificial intelligence. Catch some invaluable industry insights, and take it forward on your social media channels! Read all Ready to learn more? Contact Us

Agentic AI: A Paradigm Shift in Generative AI Discover how Agentic AI is revolutionizing Generative AI with a platform of intelligent AI agents. This white paper delves deep into the capabilities and benefits of Agentic AI, showcasing real-world examples and use cases for customer support and service organizations. AI Agents are demonstrating their ability to create a symbiotic relationship between humans and AI. Through predictive recommendations and automation, we can expect to see humans performing at higher levels and focusing on more complex tasks with the assistance of AI Agents. Explore the transformative potential of AI agents in customer support. Learn how Agentic AI's AI agents can streamline processes, improve customer satisfaction, and drive business growth. Download the white paper today and gain valuable insights into the future of AI and its applications in customer support. More White Papers Auto categorization 01 Ascendo brings to you one of its most utilized and successful components, Auto Categorization, that is built on state of the art Natural Language Processing techniques and Deep Learning algorithms. AI Based Modern Support Experience 02 Businesses these days receive hundreds and even thousands of customer queries daily. Get started to transform complicated client communications on Slack to smooth, AI assisted interactions 03 Should Companies use Slack or Teams with Their Customers? Escalation Management Guide for proactive support teams 04 The term escalation refers to the action where the issue and the details of a customer interaction is sent higher up the chain, sometimes to the CEO level. View All Our Blog Here is your go-to guide on what's latest and greatest in delivering superior customer service with the power of artificial intelligence. Catch some invaluable industry insights, and take it forward on your social media channels! Read all Ready to learn more? Contact Us

Proactive Customer Retention Paper In today's era, Proactive customer service is your only way forward. Research shows traditional service and support methods aren’t getting the job done: - Service costs are up 15%. - Lower-performing agents cost you up to 67% more than top performers. - 86% of customers contact customer service multiple times for the same reason. - Two-thirds of companies now compete on customer service. Today, customer service is a key element to a great customer experience. And customer experience has never been more critical to a company’s success. It’s time to get proactive. Service and support organizations like yours are falling short. Support calls are expensive, call volumes are high, and customer expectations are higher. Service calls are taking too long due to labor shortages and an increasing knowledge gap resulting from experienced workers leaving the workforce. KPIs show your employees are overworked and your customers are dissatisfied. And the C-suite is pressuring you to build a service strategy that will boost the company’s bottom line. If you’re feeling the pressure, you may work for a reactive service organization. And our recent study shows you’re not alone. Focusing on KPIs like call volume and length won’t make a long-term and lasting impact that elevates your service organization as well as your company. But if you rely on your data – information collected from your customers about their issues and their service interactions – you can arm your service and support team with the knowledge they need to respond efficiently and effectively. More importantly, you’ll empower your customers with convenient self-serve options in addition to expedited agent interactions. Be proactive now: Download the report to learn how to build and deploy a data-driven proactive customer service strategy that boosts customer retention and your company’s bottom line. More White Papers Auto categorization 01 Ascendo brings to you one of its most utilized and successful components, Auto Categorization, that is built on state of the art Natural Language Processing techniques and Deep Learning algorithms. AI Based Modern Support Experience 02 Businesses these days receive hundreds and even thousands of customer queries daily. Get started to transform complicated client communications on Slack to smooth, AI assisted interactions 03 Should Companies use Slack or Teams with Their Customers? Escalation Management Guide for proactive support teams 04 The term escalation refers to the action where the issue and the details of a customer interaction is sent higher up the chain, sometimes to the CEO level. View All Our Blog Here is your go-to guide on what's latest and greatest in delivering superior customer service with the power of artificial intelligence. Catch some invaluable industry insights, and take it forward on your social media channels! Read all Ready to learn more? Contact Us

Should Companies use Slack or Teams with Their Customers? When you are working with clients on long and complicated projects, nothing is more important than maintaining good lines of communication. Having constant and transparent communication with your clients can help improve your relationship with the client while ensuring that everyone’s time and money are being used effectively. While email and phone calls are the primary forms of communication in business, these methods can be ineffective uses of time and lead to instances of misinterpretation. That is why, when it comes to long-term customer relationships, using a messaging service like Slack or Microsoft Teams can help boost productivity and client satisfaction. These services allow you to stay in constant contact with your customers and shorten the feedback loop, allowing your team to deliver the highest quality product or service in a timely manner. Although these messaging services were built with internal communication in mind, adapting them to client communications takes a bit of adjustment. One popular method of adapting these existing systems for a new purpose is using plugins like Ascendo. These tools provide additional capabilities to handle the different needs of being in constant communication with clients. Unlike Slack’s or Microsoft Team’s normal features, Ascendo allows businesses to better manage customer issues, concerns, and questions and collaborate effectively. With Ascendo you can use ticketing tools, lead discussions about certain files, leverage AI-powered search for easy use, and unlock customer insights not seen before. Companies using Ascendo have already seen huge improvements in customer satisfaction scores and net promoter scores. Download the full whitepaper to read more on this. More White Papers Auto categorization 01 Ascendo brings to you one of its most utilized and successful components, Auto Categorization, that is built on state of the art Natural Language Processing techniques and Deep Learning algorithms. AI Based Modern Support Experience 02 Businesses these days receive hundreds and even thousands of customer queries daily. Get started to transform complicated client communications on Slack to smooth, AI assisted interactions 03 Should Companies use Slack or Teams with Their Customers? Escalation Management Guide for proactive support teams 04 The term escalation refers to the action where the issue and the details of a customer interaction is sent higher up the chain, sometimes to the CEO level. View All Our Blog Here is your go-to guide on what's latest and greatest in delivering superior customer service with the power of artificial intelligence. Catch some invaluable industry insights, and take it forward on your social media channels! Read all Ready to learn more? Contact Us

Join us for an exploration of Artificial Intelligence at the Ascendo AI Virtual Event. Learn how AI is transforming industries, shaping the future, and unlocking new customer support and service possibilities. Subscribe to our Events Subscribe to our Events so you don't miss it! Master the concept of AI in Customer Support: Learn proven techniques to implement AI in your customer support and service initiatives. Understand UseCase Framework: L earn what use cases are possible for your data and your business and what is not c Transform Your Support Operations: Explore practical deployment (including build vs. buy) models that empower you to shift your support center from a cost center to a revenue generator. Register today and take the first step towards a more efficient, customer-centric future! Ascendo Events Empower Yourself to become a Champion for Customer-Centric Initiatives We bring short but impactful sessions that equips customer support professionals with the knowledge and tools to excel. Our events also are community oriented and modeled like a working session. This enables attendees to wrap every event with actionable next steps, guidance and community. Master the concept of AI in Customer Support Learn proven techniques to implement AI in your customer support and service initiatives. Understand UseCase Framework L earn what use cases are possible for your data and your business and what is not Become an Influential Change Agent Discover strategies to secure executive / stakeholder buy-in for customer-centric investments and champion positive change within your organization Transform Your Support Operations Explore practical deployment (including build vs. buy) models that empower you to shift your support center from a cost center to a revenue generator. Ascendo AI Events Empower Yourself to become a Champion for Customer-Centric Initiatives We bring short but impactful sessions that equips customer support professionals with the knowledge and tools to excel. Our events also are community oriented and modeled like a working session. This ensures attendees leave every event with actionable next steps, guidance, and a sense of community. Subscribe Thanks for subscribing! AI Agents Masterclass April 16, 2025 - 9 AM PST Learn More Career Accelerator Rountable May 26, 2025 - 9 AM PST Learn More The ROI AI Customer Support and Service April 26, 2025 - 9 AM PST Learn More AI Workshop On Demand - Every Two Weeks Learn More Webinar Case Study: Get the most out of Slack April 15, 2025 - 9 AM PST Learn More Upcoming Events Thank you for leading our global support leadership at Veritas through a visioning workshop on the real uses of AI in our organization. Ascendo came up with thought leadership that was unbiased, cutting-edge, and realistic. The insight and material shared have continued to elevate conversations that we will incorporate into our strategic plans. Bill Gargiulo, Senior Director Global Customer Success. Hear What Our Attendees Are Saying Face-to-face Events Ascendo AI at Field Service USA April 22, 2025 - April 24,2025 Learn More MD-Expo April 15, 2025 - April 17,2025 Learn More SAP Sapphire May 21, 2025 Learn More Trusted by

Knowledge Management to Knowledge Intelligence Traditional knowledge management (KM) struggles to keep up with the ever-changing needs of businesses. This white paper proposes Knowledge Intelligence (KI) as a solution. KI leverages AI to transform KM from a static system to a dynamic assistant for customer support teams. KI goes beyond finding information. It can learn and create knowledge, identify knowledge gaps, and share expertise across teams. This paper also introduces Knowledge Centered Intelligence (KCI) - a comprehensive approach to KI. KCI utilizes AI to identify high-value content, connect knowledge across departments, and guide knowledge workflows. Implementing KCI offers numerous benefits such as identifying common customer issues, improving content quality, and optimizing self-service options. It empowers businesses to deliver exceptional customer service through a foundation of knowledge and intelligence. More White Papers Auto categorization 01 Ascendo brings to you one of its most utilized and successful components, Auto Categorization, that is built on state of the art Natural Language Processing techniques and Deep Learning algorithms. AI Based Modern Support Experience 02 Businesses these days receive hundreds and even thousands of customer queries daily. Get started to transform complicated client communications on Slack to smooth, AI assisted interactions 03 Should Companies use Slack or Teams with Their Customers? Escalation Management Guide for proactive support teams 04 The term escalation refers to the action where the issue and the details of a customer interaction is sent higher up the chain, sometimes to the CEO level. View All Our Blog Here is your go-to guide on what's latest and greatest in delivering superior customer service with the power of artificial intelligence. Catch some invaluable industry insights, and take it forward on your social media channels! Read all Ready to learn more? Contact Us

Create Modern Support Experience Through AI Businesses these days receive hundreds and even thousands of customer queries daily. For any customer service representative, it becomes tremendously difficult to keep track of these issues, specifically because of the three Vs Volume Velocity and Variety With inconsistent similarities between large amounts of incoming data along with the frequency of product updates, it adds exponential complexity to the process of unearthing trends in the data. This data can be created from various data sources including customer-created tickets, service requests, bots, customer reviews, case objects from different CRMs, help articles, or even FAQs. While these datasets share the same ground of belonging to customer interactions, they all can have extreme differences in terms of unearthing actual actions to be derived from them. At Ascendo, we call these as “Interactions”. What is common across these interactions is that they deal with symptoms/problems/questions/advice that a customer needs. Each of them needs an understanding of what the “root-cause” of the request is. Then the root cause should be mapped to the relevant solution/knowledge to surface it back to the customer. We will be going into topics like: Semantic Inference - what is it? Real world Examples of Semantic Inference How does this help with Support time and effort, Product teams and Go-to-market teams How does an AI engine use the above? What help does this provide to an agent? How do AI systems comprehend data? What help does this do to CX leaders? What if you are starting out with no systems in place? To read more of this, please read the full whitepaper. More White Papers Auto categorization 01 Ascendo brings to you one of its most utilized and successful components, Auto Categorization, that is built on state of the art Natural Language Processing techniques and Deep Learning algorithms. AI Based Modern Support Experience 02 Businesses these days receive hundreds and even thousands of customer queries daily. Get started to transform complicated client communications on Slack to smooth, AI assisted interactions 03 Should Companies use Slack or Teams with Their Customers? Escalation Management Guide for proactive support teams 04 The term escalation refers to the action where the issue and the details of a customer interaction is sent higher up the chain, sometimes to the CEO level. View All Our Blog Here is your go-to guide on what's latest and greatest in delivering superior customer service with the power of artificial intelligence. Catch some invaluable industry insights, and take it forward on your social media channels! Read all Ready to learn more? Contact Us