Discover how Ascendo AI's Agentic AI platform revolutionizes Return Merchandise Authorization (RMA) by automating workflows, reducing resolution times, and enhancing customer satisfaction through intelligent support solutions. Return Material Authorization Automate and streamline your RMA process to reduce turnaround time and boost customer satisfaction Watch Demo No credit card required I 5/5 Ratings I SOC 2 certified How much time is your support team spending on the below activities? Parts identification Price and availability Order status Copy of an invoice Requote Reorder RMA process Warranty claim management Chris Dickerson VP Service Planning and Logistics Optimized Inventory, Improved SLA We are able to achieve a 95% SLA with hardly any firefighting. We proactively manage and optimize the inventory of 5,000 unique spare parts across 300 depots. Payam Karbassi Global Service Segment Leader MUST HAVE solution for customer support Easy to setup and configure. The game-plan for remote as well as field support prediction results are right-on. Ascendo AI provides excellent support for initial setup and on-going collaboration. We needed an advanced tool to realize labor and material cost savings while maintaining enhanced experience for customers and partners. We are on the path to realize improved benefits across our product portfolio. Kevin Yang Senior Data Scientist Superb models that provides results With Ascendo AI, we are able to enhance patient experience and predict outcomes. The tool also calls out Top trending issues from all of the Voice of the Customer interactions to provide Product Feedback. Ascendo AI helps us to predict patient churn so we can proactively address to improve patient treatment and therapy. Being proactive will enable us to stay as a market leader. Viktor Kehayov VP, Product Engineering SAP FSM Leveraging Enterprise Data: Our SAP FSM with Ascendo AI Our SAP AI-driven FSM solution, alongside partner offering Ascendo AI, is well-equipped for finding reliable solutions using existing data in SAP and other knowledge content. Brenda Guardado Senior Director Customer Success Innovative product offerings and amazing support The Ascendo AI team is extremely pleasant to work with. They are responsive, they show they truly care about your experience with their product, and were quick to iterate on any feedback provided. Ascendo AI has an amazing product offering that integrates well with shared Slack channels and empowers our team to seamlessly support customers effectively and accurately. Cedric Prevost Service Delivery and Infrastructure Leader for Life Care Solution Must have solution finder tool for Field Service Ascendo AI is extremely easy to add new products. We like the design and the easy of use in terms of getting the solutions to customer reported problems. Ascendo ai is helping to support Field engineers doing field and remote support. This is a very useful tool to support new hired field engineer less experience than the others. Alexandra Pham Senior Customer Success Manager Ascendo AI is a must have for CX! Ascendo AI made it so easy to bring Trending issues, Knowledge intelligence, Quality and Voice of the Customer across our support channels. We used Slack as a channel and Ascendo AI helps learn from the interactions. Automatically coming up with Trending issues that we can feed back to the Product team. It is like having Voice of the Customer in our back pockets. Brenda Bernal Vice President AI-Driven Solutions and Knowledge Creation Ascendo AI solves 88% of customer issues immediately and for the rest, guides us by helping to create knowledge. Atad Bronstein Director of Customer Success Transforming Knowledge Dynamics Anjuna’s Product Support team uses Ascendo AI to quickly assimilate knowledge and rapidly resolve new support requests across a variety of customer deployment environments. Our products are highly-technical and always-evolving, and Ascendo AI helped us achieve and even overachieve Support KPIs such as: reducing Time-To-Resolution and increasing the number of Resolution-In-First-Touch. John Heald Global VP, SAP CX SAP and Ascendo AI Partner to Enhance Customer Support Happy to celebrate this news about having Ascendo.ai on our SAP Store. Looking forward to working with them and our great customers, empowering resolution at every point and channel of service. Stacy McQuestion Sr. Logistics Analyst Absolute must for managing customer support SLA Ascendo AI is so easy to get a proactive measure of where we need to stock spare parts to address potential customer demand. We have very stringent and critical SLA requirements and Ascendo AI helps us to take proactive actions. Infinera products are used in mission-critical environments, and it is crucial to provide top-notch customer service while optimizing for cost. Ascendo AI helps us to do just that. Kiet Dam LCS Service VCP & Product Quality Leader Ascendo AI is transforming field service team delivery The tool is very initutive to use and navigate. The tool also constantly improves upon itself as additional data gets uploaded or as users give input. It gives our field team a great gameplan to resolve customer issues based on previous service records. We are trying to improve labor and parts efficiencies along with reducing customer downtime. We have realized labor and material savings year over year. Deovrat Vibhandik Lead Engineer Service Engineering Best Predictor tool for support and troubleshooting for Field Engineers Easy interface that provides the best solution along with guidance on root cause and solution areas. We can also get the best technician to provide guidance on the fix. Ease of troubleshooting and clear gameplan for our field engineers to solve customer issues. We are getting benefits on both labor and material cost. Matt Mitchell Technical Support Principal Engineer From Reactive to Proactive: Ascendo AI Revolutionized Support Ascendo AI has transformed the battleground of technical support, turning what was once a two-week reactive struggle into a one-day proactive plan, ensuring the right solutions (activity and part) are in place before they're needed. Ahmad Azlan Isa Country Senior Engineer Search Resolution Feedback Ascendo AI is helping resolve GE customer devices and systems problems. I appreciate the search engine, which organizes products into distinct groups. Chandrasekar Elongovan Senior Quality Manager Technical Service APAC Deeper insights on the field usage of our equipment We have complex medical devices and we perform varying types of preventative maintenance (PM). Ascendo AI brought out the insights into the cause and effect of such PMs and the trending issues using inference models. These insights are helping us to make proactive steps in the way we provide services. With the recommendation from Ascendo AI we are able to proactively determine PM offerings. James Fitts Director of Service Planning Perfect Solution for Reverse Logistics Spare parts Support Ascendo was Flexible to support our unique business needs. We are able to address our SLA requirements proactively resulting in enhanced Customer Satisfaction and Less Escalation. We are able to predict how much parts we need, where we need it, in time to meet our SLA. With our current Supply Chain Constraints, Planning moves to the forefront of our customer experience. Amitkumar Parihar Customer Success Manager Easy to use and clear prediction results. It is user friendly Easy to connect with CRM data. We can add knowledge enrichment at any point of time. Ascendo AI self learning engine provides best results for customer support team. We introduced new products and also support legacy products, it is so much easier to use Ascendo for new users to ramp up with products. Using Ascendo AI is like Google search for customer support. Amy Waranauskas Service Product Line Manager Easy to use reliable platform with a robust roadmap Ascendo AI has collaboratively worked with us, meeting with us every week to discuss status and collaborate on new ideas. The use case I am involved in is a spares planning application including predictive algorithms. The Ascendo AI application has contributed to significant improvements in SLA compliance for these services. Chuck Kellen Associate Director of Continuous Improvement Blown away! We were up and running in an hour! EDF has been looking to drive consistency, quality, uptime and productivity across its global Field Service team. Ascendo AI agents had the capability to pull data from within SAP and outside. We were able to set up the initial deployment in less than an hour and start using Ascendo Agents. We are "blown away" by the way Ascendo AI is able to comprehend and provide Generative AI solutions with clear steps. Industry leaders soar with Ascendo.AI it’s your turn to elevate with AI and communications. Trusted by Awards & Achievements We rely on the power of data, and so can you. All G2 ratings Ascendo is extremely easy to add new products. We like the design and the easy of use in terms of getting the solutions to customer reported problems. Cedric Prevost Service Delivery and Infrastructure Leader for Life Care Solution - Europe & Africa at GE Healthcare Your CRM’s Built-In Privacy Guardian Sensitive customer data slipping into the wrong view? Ascendo AI’s Privacy Filter Module acts fast: obfuscate emails in leads, anonymize names in tickets, hide credit cards in invoices, and redact IPs in logs—automatically. Compliance simplified, risks minimized, trust maximized. Privacy shouldn’t be a chore. Get started with Ascendo Today Contact Us

Rachael McBrearty, Alex, Ravi Strategies to manage difficult situations with key customers Rachael McBrearty, Alex, Ravi May 5, 2022 Previous Item Next Item The pandemic has taught us innovative ways to connect with key customers more than ever before. When an organization thinks about key customers, they also think about how we break down and understand how they serve them. Are key customers someone who brings in the share of revenue, someone who makes us more profitable? Is it simply someone bringing in a share of recurring revenue, a level of profitability we have with them, or someone that also satisfies the following: Customer lifetime value Level of influence and/or authority in the market Number of referrals they make Level of alignment and commitment to shared partnership goals Focusing on the key customer simply allows you to focus on your mission, vision, and products that will be the most influential to the overall success of your business. When we think about managing difficult situations of key customers, we try to anticipate what the challenges are. When we think of the customers, we think about them in a multifaceted way. We should also think about those key customers from a market segment perspective. We align with the customer's business process and help them set up their business rules. Every business or organization has to have a support team. An organization always needs help from the support team, not just technical issues, but just support and questions. As we know B2B software support has evolved over the last course of years, so you have to be very closely working with your product and engineering teams as well as within the support. mean you have to respond very quickly and make sure that we're listening to customers and taking their feedback and pushing it into our product team so that they can prioritize. Take some time to understand the business use case, for why the customer is requesting that feature in that functionality. Once you get the best understanding of what exactly they're trying to accomplish, think about these implementations. Even if you can't accommodate it in the immediate future, you can at least get an understanding of what they want to do. Also letting the customer know we're on it, letting them know that it's been escalated to senior leadership is super important for them knowing that we're on it and that we care. Another important factor is to Identify a broader customer requirement, when a lot of customers are reporting the same type of issues, the support team must understand what kind of tickets they are getting and why they are getting those tickets. When we do this proactively, doing that will bring up some of these things and will be helpful, this helps make your products better. Top CX Metrics: The first important metric is to do a CSAT survey for our support, and how our customers feel about the experience is super important. The other is the Practical side of the business, the relationship between support issues and retention is also a factor, look at churn, we do say it is a result of not dealing with issues properly. The third thing is for Employees, always keep the focus on a decent workload on the team. More shuffling, ups and downs in staffing due to any reason, also affects so one should be aware of these metrics and make sure that they are taking care of their employees. Best way to measure churn – Customer churn is a SaaS business metric that measures the number of customers that any business loses over a fixed time. Churn or retention is a very important part, and turn is not always attributed to lack of support necessary. We have to beat down deep in terms of what's causing the churn. There are several things that you have to look at in the churn to figure out why customers are turning. You can’t solve a customer churn problem until you’ve identified its source, so understanding Why You’re Losing Customers is an essential step. Strategies for mitigating avoidable and the unavoidable Avoidable and Unavoidable –There are other organizational challenges that people might have also that might result in churn, which we have no control over. Work with a chart of avoidable and unavoidable things. So, one of the things is how much is avoidable and unavoidable. Avoidable is what we focus on because that is something we can control. On the other hand, unavoidable are things that are beyond our control that are going to cause churns and that we have no control over. Freemium Business Model – In this digitization era, we can see a new or transforming concept of B2B or B2C. Now organizations can customize the business to use their operations with different models, like the Freemium model. With this businesses can provide Free premiums for their customers, these basic features of the products would be provided by the organization which helps customers to understand the effectiveness and quality of products or services. Once the customer downloads the product or starts using the services, determine the level of help that can be given to this customer to make sure that they're able to use it. Work on the backend, and send them information about the product or service or other help. Companies measure how much a customer wants services. When the customer evaluates products, they must see how much knowledge there is here. Finding information by hand, or self-help is more appreciated by the customers. The company should be more proactive, and able to identify the most important information that should be provided to them. So, the challenge for the companies is to be able to identify. what they need to provide to their customers more in a more proactive manner, whether it's to our knowledge center or whether companies are approaching them. So that is where the most supported model is evolving. Companies use all of the interactions and use the data to bring out the escalations. if a company sees an issue, starting to happen to be able to get in front of that, if it's something that's not new that starts to impact certain customers who have certain setups. In SAAS, it’s much easier to remotely monitor what the customer is doing. It is leveraging your solutions for the right and from a support perspective in terms of monitoring escalations. It's keeping a pulse on what sort of issues we're seeing, how frequently they're occurring and what types of subjects matter to those tickets that are coming in from these. Customers are concerned if we see a trend where a certain question is being asked more than once will surface in our CSM. Companies should escalate that and make sure they get what they need from a wider product operation perspective. It's also keeping an eye out for critical operations that are ongoing and may be affected by issues that come up. Also think sometimes about how we work with our customers, how we alert them, how we communicate with customers when we communicate, we're just not bothering them every single time, make sure that they're not overwhelmed, we have to keep that in mind that we are not the only vendor they're dealing with. Companies also focus on the training they are offering for people to deal with very difficult conversations and difficult scenarios. When a customer is upset and frustrated with an issue that they gauge is severe and critical, even if that's not the actual understanding from the support team in terms of product knowledge, Maybe it's not that severe in terms of how to fix it. But it feels like a major issue to the customer. be ready to empathize with their needs, understand their needs, but also be able to address them in a way where you understand their concern but still move them forward. make sure that your employees for troubleshooting are fully well versed on how to troubleshoot the product, and how to look into specific pieces of features. At the same time. They have to also be aware of when the threshold is to escalate an issue. Another thing that is also important in training is getting the motion down where a support agent can gather as much information about the issue as possible. Before jumping on a call with a customer. Should never jump on a call with a customer half-cocked or half prepared because that is not going to be a good customer experience. Believe in transparency, always let the customers know what the truth is, that's not hiding behind the trees. The team has to be transparent with the customers. The other thing that is very critical is it's a white box approach. Which means the customer needs to know what’s going on? Sometimes customers are not worried about or don't get annoyed by the ladle resolution, but they get annoyed because they don't know how you're resolving the issue. Customers want to know the root cause, so the support team should help and tell them about the issue and resolve the investigation process. So as we get more digital as we get smarter than able to serve up answers digitally, that has a huge opportunity to create raving fans with support.

114e203f-47c1-4f51-b5b2-2d225a4e64ca Junior Agent Troubleshooting a Problem to Resolution

Speaker: Sarah Mckay and Rohit Menon Leaders discuss automation, upskilling and the next era of support. Speaker: Sarah Mckay and Rohit Menon April 9, 2025 Previous Item Next Item Join host Kay in a compelling conversation with customer experience veteran Sarah from Concentrix and tech expert Rohit as they explore the evolving landscape of customer support. From the early days of phone and email support to today’s AI-augmented workflows, this discussion dives deep into how technology is transforming—not replacing—the human element in service roles. Sarah brings over 18 years of frontline leadership in BPO, offering real-world insights into upskilling, team dynamics, and shifting service expectations. Rohit adds a tech-forward lens, breaking down how engineers and AI can collaborate to create smarter, more efficient support systems. The duo also explores how generational shifts—like Gen Z's dislike for phone calls—are reshaping communication norms. Whether you're a CX leader, tech enthusiast, or someone tracking the future of work, this video offers fresh, optimistic perspectives on what it takes to thrive in a rapidly evolving support environment.

Ascendo AI career oppurtunity for HR SpecialistFull Time Position HR Specialist Location Remote Employment Type Full Time Job Description Work with CEO to provide operational support for a growing Agentic AI startup Recruitment · Be actively involved in recruitment by preparing job descriptions, posting ads, and managing the hiring process. · Source, screen, and shortlist candidates for both IT and Non-IT roles. · Coordinate and conduct interviews for technical and non-technical positions, ensuring alignment with role requirements. HR Operations · Support the development and implementation of HR initiatives and systems. · Provide counseling on policies and procedures. · Create and implement effective onboarding plans. · Assist in performance management processes. · Support the management of disciplinary and grievance issues. · Maintain employee records (attendance, pay roll, etc.) according to policy and legal requirements. · Manage the offboarding process, including exit interviews, clearance, and documentation. Marketing Support · Lead Generation via LinkedIn Sales Navigator – Identify and connect with potential leads using advanced search filters, AI-driven recommendations, and smart alerts. · ICP Validation – Define and refine the Ideal Customer Profile (ICP) based on industry, company size, job titles, and other key factors. Objectives of this Role To provide strategic operational support for a growing Agentic AI startup by managing end-to-end recruitment, optimizing HR operations, and assisting in lead generation efforts. This role aims to streamline hiring processes, enhance employee experience, and drive business growth through targeted marketing support. Skills and Qualifications · Proven experience as HR officer, administrator, or other HR position · Knowledge of HR functions (pay & benefits, recruitment, training & development etc.) · Understanding of labor laws and disciplinary procedures · Proficient in MS Office; knowledge of HRMS is a plus · Outstanding organizational and time-management abilities · Excellent communication and interpersonal skills · Problem-solving and decision-making aptitude · MBA, BSc/BA in business administration, or relevant field; further training will be a plus If interested, Email your resume with LinkedIn profile to apply@ascendo.ai

Augmented Agent In modern customer support, Agents want to have a more satisfying experience where they’re more productive, efficient, and capable in their role. Tracking down minute details of ever-evolving issues and finding relevant solutions take a significant amount of effort and time, which agents want to avoid. At the same time, because now the agents would have access to relevant knowledge, contextual information and intelligent workflows, supporting customers will turn out to be more efficient. A smart agent augmented with AI, will have the wisdom of resolving issues faster, reduce escalations, know the customers better and provide the best overall support to them in a short amount of time. Augmented Agent is a part of Ascendo’s intelligent system wherein he is guided towards relevant solutions that get predicted based on contextual analysis of problems and get to observe customer insights which further helps him in the decision-making process and performing required actions. Moreover, Intelligent routing augments the agent experience by ensuring that team members don’t have to constantly pass clients over to other staff members to find someone who can properly support the customer in question. On the other hand, Ascendo can also direct problems to be assigned to expert technicians or agents who have worked on similar issues in the past. Download the full Whitepaper to read more on this. More White Papers Auto categorization 01 Ascendo brings to you one of its most utilized and successful components, Auto Categorization, that is built on state of the art Natural Language Processing techniques and Deep Learning algorithms. AI Based Modern Support Experience 02 Businesses these days receive hundreds and even thousands of customer queries daily. Get started to transform complicated client communications on Slack to smooth, AI assisted interactions 03 Should Companies use Slack or Teams with Their Customers? Escalation Management Guide for proactive support teams 04 The term escalation refers to the action where the issue and the details of a customer interaction is sent higher up the chain, sometimes to the CEO level. View All Our Blog Here is your go-to guide on what's latest and greatest in delivering superior customer service with the power of artificial intelligence. Catch some invaluable industry insights, and take it forward on your social media channels! Read all Ready to learn more? Contact Us

Level up Support with Ascendo's AI Resolve. Cognitive AI & CRM for smarter interactions. Go beyond chatbots with a more natural experience. AI Resolve Cognitive intelligence answers and guides from self service to agent assist Sign up for free Ascendo provides in-built connectors that help you connect to multiple data sources at once, with ease. Experts can also create knowledge by inputting their own articles to enrich the solution stack within Ascendo. Ascendo brings all this data together, looks through all the solutions to give you the most relevant solutions based on your search. Ascendo runs different algorithms in parallel, returning the best results for you in a matter of seconds. This saves you from multiple hassle stages. Now you don’t have to keep track of multiple data sources, browse through different data sets or think about the best solution among similar solutions any more! Ascendo not only ranks the solutions based on multiple factors, but also guides the agents to resolve complex issues. This Guide provides multiple levels of in-depth components that help you find the problem areas, the right experts, recommendations on actions and also parts information. Each of these components are predicted along the search and help you get more relevant solutions. Depth of Ascendo AI Resolve 01 One Search Ascendo’s AI Resolve consolidates knowledge from multiple data sources to provide you with solutions on one single platform. Your customers need not create a ticket for all issues when a myriad of solutions probabilistically ranked are provided from multiple data sources all in one page. 02 Solve Complex Issues Our distinctive AI Resolve model returns contextual solutions as it has been able to harness tribal knowledge specific to our clients. The uniqueness of Ascendo’s AI Resolve comes from the superior quality of solutions. 03 Need Specific Information Ascendo’s AI Resolve caters to your customer support needs irrespective of the industry. I t can also be configured to gain specific industry knowledge, terms, and experts. 04 Choose relevant solutions As a customer support agent, Ascendo’s AI Resolve allows you to view solutions based on data sources and predicted root causes you want to explore. It also allows you to differentiate your solution search between different products. 05 Know what your customer needs All interactions with customers are saved and used as a knowledge bank to understand the trends and patterns of customer concerns over time. Cognitive As with any search engine, when you explain an issue, you will get answers. Specific to Ascendo’s AI Resolve, you will gain answers based on the symptom context from the various connected knowledge sources. Conversational Interact with an AI bot, powered by Ascendo's AIResolve that will return the most likely solutions to your queries. This can be achieved through any channel. Transform how you Listen to customers Contact Us Choose your style

Modern Customer Support with Ascendo AI. Self-Service & AI match "Right Agent-Right Issue-Right Time" with Generative AI Service CRM. Know the Expert Right agent - Right issue - Right time Sign up for free 5/5 Ratings SOC 2 certified No credit card required I I Modern Problems Modern Solution When an agent Prior to the “remote” workforce model, many agents were collocated and had the luxury to “swing” their chair and talk to their colleague to get help. There is an inherent challenge in that Agent “supposed to know who to go to for help”. With increased remote workforce that has become a bit harder. Also, knowing the expert has become a unique trait of Agents rather than a corporate knowledge. Even in a colocation scenario, Agents tend to ask their neighbour like “hey, do you know the answer for this?” and not necessarily the true expert that might know the answer in the back of their hand. This is where Ascendo comes into help. Ascendo has a way to automatically identify the “experts” based on how prior similar issues are solved, how many and how effective they were. Ascendo uses its own unique modeling technique to derive the expert by first understanding the context in which the question is being asked, knowing the intent, and quickly maps the issues that were similar to being asked, and detects the experts based on how well they solved the issues. Ascendo knows the difference between quantity and quality. The modeling technique uses the customer satisfaction on the prior solutions to improve the ability to determine the expert. Know who to call for help Ascendo uses the context and intent behind the question, and uses self learning model to find the expert that can answer the question - inference is based on the product, question, depth of knowledge, customer satisfaction and solution effectiveness. No more hard coding. Make your expert virtually available at all times and on all channels. 01 Product based Inference Ascendo models know who the expert is for a particular product or even an area of the product. 02 Question Expert is defined by the type of issue that is being raised. This enables the right person to handle the right request at the right time. 03 Depth of Knowledge Ascendo models provide not just the right solution, but includes several parameters, eg., recency of it being used to solve the issue. 04 Customer Satisfaction Satisfaction derived by the customer is not just in the right solution but also the way it is presented to them. 05 Solution Effectiveness A solution effectiveness is measured by follow-on actions by the customer. Did they come back with the same issue again? Was there a follow up in the ticket? Ready to learn more? Contact Us Auto Identifies the experts Experts are identified based on how many similar issues they solved before and how well they solved based on the customer experience. The learning is automatic and autonomous. Remote, Hybrid, Co-located - No Problem Irrespective of the staffing model whether in-sourced, outsourced, colocated, fully remote or hybrid, Ascendo removes the guess work of an agent “knowing who to go for help to the real experts.

Auto Categorization at Ascendo In Modern Support Experience, one of the greatest challenges that industries face is to identify the Root Cause and Symptoms of the high volume of issues coming in at an incredible velocity. With the gathered data from multiple data sources and immensely varied information, it gets harder to identify and establish the latent causes for problems. Ascendo brings to you one of its most utilized and successful components, Auto Categorization, which is built on state-of-the-art Natural Language Processing techniques and Deep Learning algorithms. Understanding the Problem: Data in the real world is very convoluted and keeps evolving with time. As products and tools continue to improve, the number of issues and types of issues also increase. These issues keep changing with product changes and can evolve into something similar to what was faced before or extremely unique to how the product has evolved. Almost every industry today suffers from exponential growth in issues. The complexity of issues keeps raising the graph of data points. This pattern hardly stabilizes with growth in product stack and integrations. Currently, support agents tend to spend more than 50% of their time evaluating the problems, let alone finding the right solutions. Historical information needs to be crystal clear to understand the data based on past information. Making past data expertly classified and immaculately accurate is a task that is extremely time-consuming and strenuous. It is not difficult just because of the enormity of the data, but also due to inconsistencies in human thinking. When issues are being described by the end customers, people describe problems in their own ways without adding any context to the components of those problems. Moreover, agents and other experts could think of multiple solutions, causes, and symptoms for the same problems which increases the complexity of normalizing your data, therefore introducing multiple ways to understand the same type of data points. The standard way of solving this problem is to make use of expert knowledge. This method introduces multiple points of consideration, making the available solution hard to be implemented: Thousands of historical data points are needed. Each data point needs to be filled in with expert knowledge and accurately defined. Even for a small support team, about 17.5 hours per week is spent manually classifying problems. Multiple people talk about the same issue differently! The list of problems keeps expanding as the product expands Possibility of multiple unknown issues Mapping new problems with the existing list of problems causes inaccurate classes of category assignment Inaccurate learning Manual work hurts getting the Voice of the customer feedback into the product in a timely manner Not understanding issues in real time is an impediment to providing proactive support. Ascendo Recommendation Engine: Ascendo aims to make the support experience as easy as possible for its customers. The solution has to be simple, smart, efficient, fully integrated with data sources, and most importantly requires little effort and time for users. The solution also has to bring expert knowledge into learning and has to be a continuous learning engine. The feedback loop could simply confirm and enhance automatically created root causes that groups multiple problems into their own bucket. Download the full whitepaper to read more on this. More White Papers Auto categorization 01 Ascendo brings to you one of its most utilized and successful components, Auto Categorization, that is built on state of the art Natural Language Processing techniques and Deep Learning algorithms. AI Based Modern Support Experience 02 Businesses these days receive hundreds and even thousands of customer queries daily. Get started to transform complicated client communications on Slack to smooth, AI assisted interactions 03 Should Companies use Slack or Teams with Their Customers? Escalation Management Guide for proactive support teams 04 The term escalation refers to the action where the issue and the details of a customer interaction is sent higher up the chain, sometimes to the CEO level. View All Our Blog Here is your go-to guide on what's latest and greatest in delivering superior customer service with the power of artificial intelligence. Catch some invaluable industry insights, and take it forward on your social media channels! Read all Ready to learn more? Contact Us

4883dd21-8d08-4795-8add-65a384ed016f Constructing a bridge between ServiceNow and Ascendo