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Don't just react to escalations, proactively prevent them. Unleash the power of Ascendo and transform your support experience. Download Escalation Management Guide for proactive support teams Don't just react to escalations, proactively prevent them. Unleash the power of Ascendo and transform your support experience. Please enter your business email ID Please enter a valid name with alphanumeiric value Our Blog Here is your go-to guide on what's latest and greatest in delivering superior customer service with the power of artificial intelligence. Catch some invaluable industry insights, and take it forward on your social media channels! Read all More White Papers Auto categorization 01 Ascendo brings to you one of its most utilized and successful components, Auto Categorization, that is built on state of the art Natural Language Processing techniques and Deep Learning algorithms. AI Based Modern Support Experience 02 Businesses these days receive hundreds and even thousands of customer queries daily. Get started to transform complicated client communications on Slack to smooth, AI assisted interactions 03 Should Companies use Slack or Teams with Their Customers? Escalation Management Guide for proactive support teams 04 The term escalation refers to the action where the issue and the details of a customer interaction is sent higher up the chain, sometimes to the CEO level. View All Ready to learn more? Contact Us Every customer support team member is on a constant quest to satisfy every interaction with the customer to the fullest extent. They are on a constant lookout to try and minimize conflicts so it doesn't escalate. They keep an eye on something / anything that leaves customers agitated or frustrated. But escalations do happen. Some interactions do leave customers agitated or frustrated. It is a necessary byproduct to find unique feedback and perspectives and use it to improve improve the Support Experience. Here are the most important things to know about customer escalation management in day-to-day customer support. This whitepaper will go through the deeper aspects of Escalation management: What is Customer Escalation? Common Reasons For Escalations Types of Escalation Escalation Management Playbook Proactive Escalation Management A Brief Overview of Ascendo AI Think different in order to change the rules. By definition, if you don’t change the rules you aren’t a revolutionary, and if you don’t think different, you won’t change the rules. Download the full whitepaper to read more on this... Download now Escalation Management Guide For Proactive Support Teams

Learn how to elevate your customer support experience with actionable strategies, best practices, and AI-driven insights for modern support teams. You are also interested in our suggestions below How to unlock the value from every customer interaction with ai This webinar focuses on how AI-powered insights from the entire customer journey can help you be the voice of the customer. You will find that these insights provide proactive rather than reactive support. Watch now Role of support to increase customer engagement and mitigate churn This webinar will share best practices gathered from our research that support teams can use to establish communication and avoid customer churn. Watch now How to make proactive support happen? - Infinera customer support success story with Ascendo.AI Leading customer support organizations are are constantly looking for ways to improve their efficiency and adopt a more proactive to resolving customer issues and improving the customer experience Watch now Become an expert in every interaction with Ascendo and slack Slack is emerging as a key collaboration tool, internally and with customers. Learn how to use everyday interactions, to automate creating knowledge, and spreading knowledge to help colleagues and serve customers efficiently. Watch now Webinar: How Agentic AI Transforms Modern Customer Support | Watch On-Demand This webinar focuses on what leaders can do to elevate their Customer Support Experience with in their organization. We will touch up on best practices, tips and strategies that are actionable takeaways. Please fill the form in below link to watch the webinar video click here Previous Item Next Item modern-customer-support-experience | Webinar Video

Ascendo AI career oppurtunity for Product DesignerIntern / Full time Fresher Position Product Designer Location India Employment Type Intern / Full time Fresher Job Description Design, build, and deliver high-quality UX. Create storyboards, wireframes, high-fidelity designs, and interactive prototypes to guide design and development. Work with the product team and actively contribute to the product development process Define the user experience processes and design standards Develop and maintain a strong design language in line with the brand’s ideology Establishing user testing criteria and improving designs based on feedback Create and maintain documentation for the design system and other assets required for developing the product Objectives of this Role As part of our growing digital team, we are looking for a talented Product Designer. If you are : Creative and don’t stop with the first solution Bold and go out of our way to innovate Curious to learn and grow with the team We think you would be the perfect fit Skills and Qualifications Experience and passion designing for the low/no code app building space or for enterprise customers and/or developers or Automation/Integration/Connector space. Excellent communication (written and verbal) and interpersonal skills. Demonstrated experience with the full range of product design, interaction design, and visual design. Experience with web and mobile application design. Understanding of the trade-offs involved in design tools and techniques. Attention to detail especially to tiny interaction details that delight users. Passionate about joining a small team and building a company. Knowledge of HTML and CSS If interested, Email your resume with LinkedIn profile to apply@ascendo.ai

Unleash the power of your data. Discover how Ascendo can transform your customer service. Download Why Ascendo? Unleash the power of your data. Discover how Ascendo can transform your customer service. Please enter your business email ID Please enter a valid name with alphanumeiric value Our Blog Here is your go-to guide on what's latest and greatest in delivering superior customer service with the power of artificial intelligence. Catch some invaluable industry insights, and take it forward on your social media channels! Read all More White Papers Auto categorization 01 Ascendo brings to you one of its most utilized and successful components, Auto Categorization, that is built on state of the art Natural Language Processing techniques and Deep Learning algorithms. AI Based Modern Support Experience 02 Businesses these days receive hundreds and even thousands of customer queries daily. Get started to transform complicated client communications on Slack to smooth, AI assisted interactions 03 Should Companies use Slack or Teams with Their Customers? Escalation Management Guide for proactive support teams 04 The term escalation refers to the action where the issue and the details of a customer interaction is sent higher up the chain, sometimes to the CEO level. View All Ready to learn more? Contact Us Businesses these days receive hundreds and even thousands of customer queries daily. For any customer service representative, it becomes tremendously difficult to keep track of these issues, specifically because of the three Vs Volume Velocity and Variety With inconsistent similarities between large amounts of incoming data along with the frequency of product updates, it adds exponential complexity to the process of unearthing trends in the data. This data can be created from various data sources including customer-created tickets, service requests, bots, customer reviews, case objects from different CRMs, help articles, or even FAQs. While these datasets share the same ground of belonging to customer interactions, they all can have extreme differences in terms of unearthing actual actions to be derived from them. At Ascendo, we call these “Interactions”. What is common across these interactions is that they deal with symptoms/problems/ that a customer needs. Each of them needs an understanding of what the “root cause” of the request is. Then the root cause should be mapped to the relevant solution/knowledge to surface it back to the customer. Download now Why Ascendo

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Get started to transform Support from reactive to proactive. Download AI Based Modern Support Experience Get started to transform Support from reactive to proactive. Please enter your business email ID Please enter a valid name with alphanumeiric value Our Blog Here is your go-to guide on what's latest and greatest in delivering superior customer service with the power of artificial intelligence. Catch some invaluable industry insights, and take it forward on your social media channels! Read all More White Papers Auto categorization 01 Ascendo brings to you one of its most utilized and successful components, Auto Categorization, that is built on state of the art Natural Language Processing techniques and Deep Learning algorithms. AI Based Modern Support Experience 02 Businesses these days receive hundreds and even thousands of customer queries daily. Get started to transform complicated client communications on Slack to smooth, AI assisted interactions 03 Should Companies use Slack or Teams with Their Customers? Escalation Management Guide for proactive support teams 04 The term escalation refers to the action where the issue and the details of a customer interaction is sent higher up the chain, sometimes to the CEO level. View All Ready to learn more? Contact Us Businesses these days receive hundreds and even thousands of customer queries daily. For any customer service representative, it becomes tremendously difficult to keep track of these issues, specifically because of the three Vs Volume Velocity and Variety With inconsistent similarities between large amounts of incoming data along with the frequency of product updates, it adds exponential complexity to the process of unearthing trends in the data. This data can be created from various data sources including customer-created tickets, service requests, bots, customer reviews, case objects from different CRMs, help articles, or even FAQs. While these datasets share the same ground of belonging to customer interactions, they all can have extreme differences in terms of unearthing actual actions to be derived from them. At Ascendo, we call these as “Interactions”. What is common across these interactions is that they deal with symptoms/problems/questions/advice that a customer needs. Each of them needs an understanding of what the “root-cause” of the request is. Then the root cause should be mapped to the relevant solution/knowledge to surface it back to the customer. We will be going into topics like: Semantic Inference - what is it? Real world Examples of Semantic Inference How does this help with Support time and effort, Product teams and Go-to-market teams How does an AI engine use the above? What help does this provide to an agent? How do AI systems comprehend data? What help does this do to CX leaders? What if you are starting out with no systems in place? To read more of this, please read the full whitepaper. Download now Create Modern Support Experience Through AI

Leading customer support organizations are are constantly looking for ways to improve their efficiency and adopt a more proactive to resolving customer issues and improving the customer experience Please enter the valid name Submit the form to access the webinar Please enter the valid business email address Submit Please check your email inbox How to Make Proactive Support happen? - Infinera Customer Support Success Story with Ascendo AI. Leading customer support organizations are are constantly looking for ways to improve their efficiency and adopt a more proactive to resolving customer issues and improving the customer experience Product Integrations Resources Blog Standards Why Ascendo AI? Careers Partners Pricing Contact Us Book a demo Event Take a Tour (All) More... Contact Us Discover helpful suggestions below How to unlock the value from every customer interaction with ai This webinar focuses on how AI-powered insights from the entire customer journey can help you be the voice of the customer. You will find that these insights provide proactive rather than reactive support. Watch now Role of support to increase customer engagement and mitigate churn This webinar will share best practices gathered from our research that support teams can use to establish communication and avoid customer churn. Watch now How to make proactive support happen? - Infinera customer support success story with Ascendo.AI Leading customer support organizations are constantly looking for ways to improve their efficiency and adopt a more proactive to resolving customer issues and improving the customer experience Watch now Become an expert in every interaction with Ascendo and slack Slack is emerging as a key collaboration tool, internally and with customers. Learn how to use everyday interactions, to automate creating knowledge, and spreading knowledge to help colleagues and serve customers efficiently. Watch now

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