Ascendo AI career oppurtunity for Junior Python DeveloperFull Time Position Junior Python Developer Location Chennai, Tamil Nadu, India Employment Type Full Time Job Description Day-to-day responsibilities include: Coordinating with development teams to determine application requirements. Writing scalable code using Python programming language. Testing and debugging applications. Developing back-end components. Integrating user-facing elements using server-side logic. Assessing and prioritizing client feature requests. Integrating data storage solutions. Coordinating with front-end developers. Reprogramming existing databases to improve functionality. Developing digital tools to monitor online traffic. Objectives of this Role We are looking for an experienced Python developer to join our engineering team and help us create dynamic software applications to support our products . In this role, you will be responsible for writing and testing scalable code, developing back-end components, and integrating user-facing elements in collaboration with front-end developers. To be successful as a Python developer, you should possess in-depth knowledge of object-relational mapping, experience with server-side logic, and above-average knowledge of Python programming. Ultimately, a top-class Python developer is able to design highly responsive web-applications that perfectly meet the needs of the client. Skills and Qualifications Bachelor's degree in computer science, computer engineering, or related field. 1-2 years of experience as a Python developer. Expert knowledge of Python and related frameworks including Django and Flask. A deep understanding and multi-process architecture and the threading limitations of Python. Familiarity with server-side templating languages including Jinja 2 and Mako. Ability to integrate multiple data sources into a single system. Familiarity with testing tools. Ability to collaborate on projects and work independently when required. If interested, Email your resume with LinkedIn profile to apply@ascendo.ai

Ascendo AI career oppurtunity for Marketing LeadFull Time Position Marketing Lead Location Chennai, Tamil Nadu, India Employment Type Full Time Job Description ●Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door ●Deploy successful marketing campaigns and own their implementation from ideation to execution ●Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis ●Produce valuable and engaging content for our website and blog that attracts and converts our target groups ●Build strategic relationships and partner with key industry players, agencies and vendors ●Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely ●Oversee and approve marketing material, from website banners to hard copy brochures and case studies ●Measure and report on the performance of marketing campaigns, gain insight and assess against goals ●Analyze consumer behavior and adjust email and advertising campaigns accordingly Objectives of this Role We’re looking for a hands-on marketing lead to join our rapidly growing team. This is a unique opportunity to join the team as our first marketing hire and work directly with the founder to craft our marketing vision. You will be a willing team player, demonstrate excellent communication skills, and always be thinking of the next idea. You will understand that you are the custodian of the brand and will have a firm grasp on modern technology and various marketing platforms Skills and Qualifications ●Demonstrable experience in marketing together with the potential and attitude required to learn ●Proven experience of minimum of 1.5 years in identifying target audiences and in creatively devising and leading across channels marketing campaigns that engage, educate and motivate ●Solid knowledge of website analytics tools ●Experience in setting up and optimizing Google Adwords campaigns ●Numerically literate, comfortable working with numbers, making sense of metrics and processing figures with spreadsheets ●A sense of aesthetics and a love for great copy and witty communication ●Up-to-date with the latest trends and best practices in online marketing and measurement ●MA/MSc/MBA degree in Marketing or related field. If interested, Email your resume with LinkedIn profile to apply@ascendo.ai

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Why Ascendo Businesses these days receive hundreds and even thousands of customer queries daily. For any customer service representative, it becomes tremendously difficult to keep track of these issues, specifically because of the three Vs Volume Velocity and Variety With inconsistent similarities between large amounts of incoming data along with the frequency of product updates, it adds exponential complexity to the process of unearthing trends in the data. This data can be created from various data sources including customer-created tickets, service requests, bots, customer reviews, case objects from different CRMs, help articles, or even FAQs. While these datasets share the same ground of belonging to customer interactions, they all can have extreme differences in terms of unearthing actual actions to be derived from them. At Ascendo, we call these “Interactions”. What is common across these interactions is that they deal with symptoms/problems/ that a customer needs. Each of them needs an understanding of what the “root cause” of the request is. Then the root cause should be mapped to the relevant solution/knowledge to surface it back to the customer. More White Papers Auto categorization 01 Ascendo brings to you one of its most utilized and successful components, Auto Categorization, that is built on state of the art Natural Language Processing techniques and Deep Learning algorithms. AI Based Modern Support Experience 02 Businesses these days receive hundreds and even thousands of customer queries daily. Get started to transform complicated client communications on Slack to smooth, AI assisted interactions 03 Should Companies use Slack or Teams with Their Customers? Escalation Management Guide for proactive support teams 04 The term escalation refers to the action where the issue and the details of a customer interaction is sent higher up the chain, sometimes to the CEO level. View All Our Blog Here is your go-to guide on what's latest and greatest in delivering superior customer service with the power of artificial intelligence. Catch some invaluable industry insights, and take it forward on your social media channels! Read all Ready to learn more? Contact Us

Subscribe to Ascendo’s newsletter for the latest updates on AI insights, customer engagement strategies, and industry trends. Stay informed and ahead with expert knowledge from Ascendo. Subscribe to our Newsletter Give your teams and leadership complete visibility into all customer interactions, quality, and Voice of Customer. Know for sure what is actually coming out of your customer journey in real time. Thanks for subscribing! Enter Your Email Subscribe

Ascendo AI career oppurtunity for Product DesignerIntern / Full time Fresher Position Product Designer Location Remote, United States Employment Type Intern / Full time Fresher Job Description Design, build, and deliver high-quality UX. Create storyboards, wireframes, high-fidelity designs, and interactive prototypes to guide design and development. Work with the product team and actively contribute to the product development process Define the user experience processes and design standards Develop and maintain a strong design language in line with the brand’s ideology Establishing user testing criteria and improving designs based on feedback Create and maintain documentation for the design system and other assets required for developing the product Objectives of this Role As part of our growing digital team, we are looking for a talented Product Designer. If you are : Creative and don’t stop with the first solution Bold and go out of our way to innovate Curious to learn and grow with the team We think you would be the perfect fit Skills and Qualifications Experience and passion designing for the low/no code app building space or for enterprise customers and/or developers or Automation/Integration/Connector space. Excellent communication (written and verbal) and interpersonal skills. Demonstrated experience with the full range of product design, interaction design, and visual design. Experience with web and mobile application design. Understanding of the trade-offs involved in design tools and techniques. Attention to detail especially to tiny interaction details that delight users. Passionate about joining a small team and building a company. Knowledge of HTML and CSS If interested, Email your resume with LinkedIn profile to apply@ascendo.ai

Understand the technology behind Ascendo AI, an Agentic AI platform for technical support and field service. Unavoidable Three V's With inconsistent similarities between large amounts of incoming data along with the frequency of product updates, support teams deal with exponential complexity to the process of unearthing trends in the data. Organizations want to get real-time customer pulse as support experience becomes critical to revenue growth in a subscription economy. 01 V olume 02 V elocity 03 V ariety Read full white paper > We at Ascendo Believe in Resolution instead of Deflection Resolution instead of opening a ticket Resolution before Escalation What We Do Predict, Prevent, Resolve, Precise No more guess work on what the intent, relevance, sentiment and context is in every interaction. Significantly increase efficiency from day 1. Learn More Establish Connection Ascendo establishes connection with existing CRM, support data and historical service data, responses, knowledge bases, and bug database are ingested. Transforms information into multidimensional adaptive schema. Semantic Inference of data Ascendo engine organizes data to symptoms - problems - root cause and solution. Automated data pipeline, cleaning, organizing across many types of products is what Ascendo excels at. Recommendation Engine Look at the dimension of problem context, solution effectiveness, recent solutions, Provides top solution(s) for the root cause which users select amongst possible options. Symbiotic Man - Machine Built on the symbiotic Man-Machine principles to improve solutions continuously and never stops with the initial learning. Ready to Deploy Ascendo started to build on its intuition from the scratch, that is, have a basic understanding of the text. This needs no prior information that had to be filled in by experts. Ascendo utilizes state of the art NLP techniques to examine sentences based on the textual information and understand the word co-alignment within the text using Lexical Analysis and Syntactic Parsing. Combined with Word Semantics, Ascendo is completely able to make complete sense of sentence structures recognizing single words and phrases within your text. For example, Computer and Software as individual words vs Computer Software as a phrase. This part of understanding involves a number of parallel operations like sentence dependency parsing, word tokenization, part-of-speech tagging and more. See How> What is behind the engine? 01 Cognitive Intelligence 02 Conversational Intelligence 03 Agent Guides 04 Leader Patterns Built-in Intelligence Enterprise Ready 01 Security Encryption in rest; Encryption in motion; true multi-tenant; secure transfer learning; SOC 2 compliant. We have you covered! 02 Access Control Control User, Permissions, Groups, Roles, access forms down to the Business Unit and product level. Scale Onboarding. 03 RAS Reliability - Availability - Scalability - performance. We take these seriously in our so you have the peace of mind. 04 No code Truly no code deployment. Start with one product, one business unit, see ROI right in our tool from day ONE! 05 Open API Want to bring in AI functionality to your search, bot or other channels? Want more flexibility? Try our API integration. 06 Integrated Truly no code integration. If you find your system of record software not in our list, let us know. READY FOR PROACTIVE SUPPORT? Connect Now First Name Last Name Email Submit Thanks for submitting!

Field Service Management: How AI Agents Can Boost Field Service Operations Discover How AI Agents Can Boost Field Service Operations in this insightful research paper.Artificial Intelligence (AI) is revolutionizing the field service industry. Ascendo AI's Knowledge First Agentic AI platform is a prime example of this transformation. By seamlessly integrating with existing systems, it offers a unified view of customer information and service requests, streamlining workflows and reducing errors. Furthermore, Ascendo AI empowers customers with self-service options, enabling them to find solutions independently. This not only reduces the burden on support teams but also enhances customer satisfaction. The platform's intelligent routing engine optimizes technician dispatch, ensuring efficient resource allocation and faster response times. Ascendo AI goes beyond automation, providing real-time support to technicians through step-by-step instructions and knowledge base access. It also automates activity summarization, facilitating performance tracking and improvement. By analyzing customer feedback and managing a centralized knowledge base, Ascendo AI fosters continuous learning and proactive supply chain management. To learn more about how Ascendo AI can transform your field service operations, delve into the research paper. More White Papers Auto categorization 01 Ascendo brings to you one of its most utilized and successful components, Auto Categorization, that is built on state of the art Natural Language Processing techniques and Deep Learning algorithms. AI Based Modern Support Experience 02 Businesses these days receive hundreds and even thousands of customer queries daily. Get started to transform complicated client communications on Slack to smooth, AI assisted interactions 03 Should Companies use Slack or Teams with Their Customers? Escalation Management Guide for proactive support teams 04 The term escalation refers to the action where the issue and the details of a customer interaction is sent higher up the chain, sometimes to the CEO level. View All Our Blog Here is your go-to guide on what's latest and greatest in delivering superior customer service with the power of artificial intelligence. Catch some invaluable industry insights, and take it forward on your social media channels! Read all Ready to learn more? Contact Us

Speakers: Emilia D'Anzica Customer Playbooks When is it useful and how to create one that evolves Speakers: Emilia D'Anzica June 28, 2022 Previous Item Next Item Customer Success Playbook is a series of actions that are meant to be executed by customer-facing team members to achieve a desired outcome for your customer. A series of tasks can be delegated to a group of users at different measures for their customer journey to help them adopt your product successfully, but when is a customer success playbook useful and how best to create one that is evolving? This is a space for healthy disagreements and discussions but in a respectful way. Just by the nature of how we have conceived this, you will see passionate voices of opinions, friends having a dialogue, and thereby even interrupting each other or finishing each other’s sentences. With this Experience dialogue you will learn about - We talk about enabling more channels. How support metrics are tied into the playbook. Customer journey and why does it matter. Discuss about Change Management. If a series of past events can be delegated to a group of users at different measures for the customer journey to help them. When we talk about the channels, one should start raising channels as soon as possible. It means ensuring that your product team, customer success, and support are aligned. So once you create a Customer Journey that everyone adheres to, and thought that is the customer Journey because remember it's not like this, it's not like this, it goes up and down all the time. So it's really important that you identify the key opportunities to engage with the client throughout that journey and understand what is the best channel to meet that client. Sometimes it's customer success with the more proactive and sometimes it's customer support and that is often reactive. Always making sure product operations, success, and support are continuously aligned with the Customer Journey, especially when you're making any product changes, communicating with the clients, and how you're servicing them. If there are any changes you need to ensure that first, your internal team feels confident to speak to those changes and then notify your customers proactively, especially if it's a massive change, you can't just announce it. You need to announce it leading up to that change, so it won't be a big surprise when the change comes. xc Before building a Playbook, you need to ensure that you understand the company, the company culture, who is serving the client, and then the client's needs. And if you're building a customer success Playbook, without looking at the customer support experiences, you're missing out on the key moments in the customer's Journey because a customer's journey is not just adoption and growth throughout the customer's experience. When you're Building A playbook, you need to understand the employee experience of the product. Experience and the customer's experience and build a Playbook to enable all three to work together seamlessly. Customer Journey building for clients is when we bring them together, bring together leaders, and map out the customer's journey including the employee. What does it take from a product? Whether it's a technology or a human touch with the client and what we have found over and over again. Are there a lot of crunchy conversations between product sales marketing, customer success, and support before we can build that Journey that everyone will align with so it isn't it is not a one-time Workshop? First, survey all of the employees that are engaged in touching the customer experience. Then gather that data and present it to the executives to mentally prepare them for building that customer Journey from there. Collaborative Workshop, It can last anywhere from two to four hours depending on the complexity of the product and then from there go back and gather all that data and create a beautiful Journey for them with steps for churn opportunity and growth opportunity. From there present it to them and start building a Playbook. One should always reflect on the customer journey in the playbooks on a quarterly Cadence. When we look at the product map and what's changed? We look at the support tickets where they're the most challenging with the product, where's The NPS CSAT, wavering, and from there update the Playbook and get feedback from the teams as well. Because maybe rolled out a new way to do an executive Business review and it's at an earlier point in the customer journey. The new questions were asking them to use or to feel comfortable role-playing with any rub Junctions to the new pricing So, at least quarterly Cadence is the Playbook the customer Journey, supporting the customer experience and the company's revenue goals. Ascendo AI is also to this point, NPS has been a very long-standing one. It is that you don't want the feeling of the moment, you want to collect the feeling of the customer. So, Ascendo has Modeled, which detects that type of sentiment continuously and also on an aggregated basis. All these things are automatically done and it's given as an alert so that people can take action. Customers are loving it, and it's just taking the whole voice of customers to the next level. Change is something that is hard and companies invest Millions or Billions of changes sunsetting systems, implementing systems, only to experience failure. And so, transformational change with products is really hard because we're humans, we like habits, we like safety, and we fear whether it's our jobs that will fail using the new products, it may feel uncomfortable, it may not feel like it's the right decision. So prepare employees for change management things and explain what's in it. It is really important to hire a change management person.Letting people talk about the change in their fears, what they understand, the change to be, and then really ensuring that they understand what's in it for me. Because again, as humans we not only fear it but we want to know why are you doing this? So, being able to give people time to absorb the changes is a really important part of transformational change. So basically it's all not just about learning, it's also putting the things into practice. And that's exactly what we worked with Ascendo AI. We bring such metrics that make it easier from a support perspective for customers to see them right on the leaderboard and the execution of the operational theme so they all can make those changes. Emilia D’Anzica is a management consultant, board advisor, author, and educator, partnering with companies to create scalable growth & metrics-driven customer programs from onboarding to adoption, renewals, and advocacy. She is also the founder of a management consulting firm.

Support With AI Search In a full support operations platform, the journey starts from the casual information exchange to self-service. In a way, this is the first step in the customer support journey and drives further levels of deeper engagement as the journey continues. Often, this is an afterthought and the focus is only on chatbots. To avoid early escalations and ensure a smooth support experience, it is vital to get familiar with the initial stage early on in the journey. At Ascendo, we want to learn from every customer interaction throughout this journey. We bring to you one of our most useful and advanced components, AI Search. For Ascendo, AI Search is a cognitive way to interact as compared to the conversational way of interactions using chatbots, which is equally important to the latter. We offer this choice to our customers and do believe that support experience encompasses providing customers choices so they can interact in any way they choose. Understanding the Problem: Data in the real world is very convoluted and keeps evolving with time. As products and tools continue to improve, the number of issues and types of issues also increase. These issues keep changing with product changes and can evolve into something similar to what was faced before or extremely unique to how the product has evolved. Almost every industry today suffers from exponential growth in issues. The complexity of issues keeps raising the graph of data points. This pattern hardly stabilizes with growth in product stack and integrations. Currently, support agents tend to spend more than 50% of their time evaluating the problems, let alone finding the right solutions. Solutions can be generated from various data sources that spread around the business. The origin of these solutions can also be very different. This leads to the first major challenge in the support industry, that is, gathering knowledge from widespread information sources. The second challenge is to find the needle in the haystack. The time and efforts required to look for the solution among a million solutions continue to rise with each new solution added to the stack. Current solutions offer little to the customers as they have many obstacles that come their way. Some of them include: Too many Data Marts and Warehouses to be managed Solutions keep evolving and often become outdated Current Search Solutions are key-words focused and miss the context and intent behind the problem Different Solutions can point to the same problem, but are often considered to be different - hence the knowledge stacks keep increasing unnecessarily It is a difficult task to make the knowledge available to the end customers There is no guidance for the agents to dive deeper into the solutions Ascendo Search Engine: Ascendo aims to make the support experience as easy as possible for its customers. The solution has to be simple, smart, efficient, fully integrated with data sources, and most importantly requires little effort and time for users. The solution also has to bring expert knowledge into learning and has to be a continuous learning engine. The feedback loop could simply confirm and enhance automatically created root causes that groups multiple problems into its own bucket. Ascendo provides a No-code and expert-enhanced solution that can be easily plugged into your website and is prediction ready! Download the full whitepaper to read more on this. More White Papers Auto categorization 01 Ascendo brings to you one of its most utilized and successful components, Auto Categorization, that is built on state of the art Natural Language Processing techniques and Deep Learning algorithms. AI Based Modern Support Experience 02 Businesses these days receive hundreds and even thousands of customer queries daily. Get started to transform complicated client communications on Slack to smooth, AI assisted interactions 03 Should Companies use Slack or Teams with Their Customers? Escalation Management Guide for proactive support teams 04 The term escalation refers to the action where the issue and the details of a customer interaction is sent higher up the chain, sometimes to the CEO level. View All Our Blog Here is your go-to guide on what's latest and greatest in delivering superior customer service with the power of artificial intelligence. Catch some invaluable industry insights, and take it forward on your social media channels! Read all Ready to learn more? Contact Us