Provide the best customer services to your end customers with the AI and ML-based technology of Ascendo AI. Welcome to the world of Ascendo AI resolution engine that works across data to give you the most relevant solutions based on customer interaction. AI Agents Conversational Intelligence from self help to agent assist creating consistency across channels. Sign up for free If you have been operating with a chat bot for website, a tool for each Slack, Teams, Whatsapp and other conversational support channels, you must be drowning in rules, process definitions and chat bot training. Welcome to the wold of Ascendo AI resolution engine that works across data to give you the most relevant solutions based on customer interaction. Measure every self service interaction to see resolution, solution effectiveness, Customer Effort Score or CSAT. No need to train or run multiple weeks of POC. Scale your team and measure ROI from within Ascendo. Ascendo AI Conversational Engine 01 Not your chat bot! Ascendo’s AI Agent consolidates knowledge from multiple data sources to provide your customers solutions with any interaction. Your customers need not create a ticket for all issues when a myriad of solutions probabilistically ranked are provided from multiple data sources all in one page. 02 Solve Complex Issues Our distinctive AI search model returns contextual solutions as it has been able to harness tribal knowledge specific to our clients. The uniqueness of Ascendo’s AI Search is embedded into your conversations to provide consistency across channels. 03 Cater to your Industry While Ascendo’s AI Agent can cater to your customer support needs irrespective of the industry, it can also be configured to gain specific knowledge. 04 Resolve not Prolong As a customer support agent, Ascendo’s AI Search allows you to view solutions based on which data sources and predicted root causes you want to explore. It also allows you to differentiate your solution search between different products. 05 Predict Customer Effort and Health Scores All interactions with customers are saved and used as a knowledge bank to understand the trends and patterns of customer concerns over time. One Platform for entire Customer Service Lifecycle Contact Us AI Agent with Intelligence Live Agent Handshake Your customers never have to repeat their bot interactions and what they tried so far EVER. When a agent handoff happens, agent not only knows what solutions the customer has tried before but also gets additional predictions from enhanced data access. Make every front-line agent a super hero!

Understand the technology behind Ascendo AI, an Agentic AI platform for technical support and field service. Unavoidable Three V's With inconsistent similarities between large amounts of incoming data along with the frequency of product updates, support teams deal with exponential complexity to the process of unearthing trends in the data. Organizations want to get real-time customer pulse as support experience becomes critical to revenue growth in a subscription economy. 01 V olume 02 V elocity 03 V ariety Read full white paper > We at Ascendo Believe in Resolution instead of Deflection Resolution instead of opening a ticket Resolution before Escalation What We Do Predict, Prevent, Resolve, Precise No more guess work on what the intent, relevance, sentiment and context is in every interaction. Significantly increase efficiency from day 1. Learn More Establish Connection Ascendo establishes connection with existing CRM, support data and historical service data, responses, knowledge bases, and bug database are ingested. Transforms information into multidimensional adaptive schema. Semantic Inference of data Ascendo engine organizes data to symptoms - problems - root cause and solution. Automated data pipeline, cleaning, organizing across many types of products is what Ascendo excels at. Recommendation Engine Look at the dimension of problem context, solution effectiveness, recent solutions, Provides top solution(s) for the root cause which users select amongst possible options. Symbiotic Man - Machine Built on the symbiotic Man-Machine principles to improve solutions continuously and never stops with the initial learning. Ready to Deploy Ascendo started to build on its intuition from the scratch, that is, have a basic understanding of the text. This needs no prior information that had to be filled in by experts. Ascendo utilizes state of the art NLP techniques to examine sentences based on the textual information and understand the word co-alignment within the text using Lexical Analysis and Syntactic Parsing. Combined with Word Semantics, Ascendo is completely able to make complete sense of sentence structures recognizing single words and phrases within your text. For example, Computer and Software as individual words vs Computer Software as a phrase. This part of understanding involves a number of parallel operations like sentence dependency parsing, word tokenization, part-of-speech tagging and more. See How> What is behind the engine? 01 Cognitive Intelligence 02 Conversational Intelligence 03 Agent Guides 04 Leader Patterns Built-in Intelligence Enterprise Ready 01 Security Encryption in rest; Encryption in motion; true multi-tenant; secure transfer learning; SOC 2 compliant. We have you covered! 02 Access Control Control User, Permissions, Groups, Roles, access forms down to the Business Unit and product level. Scale Onboarding. 03 RAS Reliability - Availability - Scalability - performance. We take these seriously in our so you have the peace of mind. 04 No code Truly no code deployment. Start with one product, one business unit, see ROI right in our tool from day ONE! 05 Open API Want to bring in AI functionality to your search, bot or other channels? Want more flexibility? Try our API integration. 06 Integrated Truly no code integration. If you find your system of record software not in our list, let us know. READY FOR PROACTIVE SUPPORT? Connect Now First Name Last Name Email Submit Thanks for submitting!

Auto Categorization at Ascendo In Modern Support Experience, one of the greatest challenges that industries face is to identify the Root Cause and Symptoms of the high volume of issues coming in at an incredible velocity. With the gathered data from multiple data sources and immensely varied information, it gets harder to identify and establish the latent causes for problems. Ascendo brings to you one of its most utilized and successful components, Auto Categorization, which is built on state-of-the-art Natural Language Processing techniques and Deep Learning algorithms. Understanding the Problem: Data in the real world is very convoluted and keeps evolving with time. As products and tools continue to improve, the number of issues and types of issues also increase. These issues keep changing with product changes and can evolve into something similar to what was faced before or extremely unique to how the product has evolved. Almost every industry today suffers from exponential growth in issues. The complexity of issues keeps raising the graph of data points. This pattern hardly stabilizes with growth in product stack and integrations. Currently, support agents tend to spend more than 50% of their time evaluating the problems, let alone finding the right solutions. Historical information needs to be crystal clear to understand the data based on past information. Making past data expertly classified and immaculately accurate is a task that is extremely time-consuming and strenuous. It is not difficult just because of the enormity of the data, but also due to inconsistencies in human thinking. When issues are being described by the end customers, people describe problems in their own ways without adding any context to the components of those problems. Moreover, agents and other experts could think of multiple solutions, causes, and symptoms for the same problems which increases the complexity of normalizing your data, therefore introducing multiple ways to understand the same type of data points. The standard way of solving this problem is to make use of expert knowledge. This method introduces multiple points of consideration, making the available solution hard to be implemented: Thousands of historical data points are needed. Each data point needs to be filled in with expert knowledge and accurately defined. Even for a small support team, about 17.5 hours per week is spent manually classifying problems. Multiple people talk about the same issue differently! The list of problems keeps expanding as the product expands Possibility of multiple unknown issues Mapping new problems with the existing list of problems causes inaccurate classes of category assignment Inaccurate learning Manual work hurts getting the Voice of the customer feedback into the product in a timely manner Not understanding issues in real time is an impediment to providing proactive support. Ascendo Recommendation Engine: Ascendo aims to make the support experience as easy as possible for its customers. The solution has to be simple, smart, efficient, fully integrated with data sources, and most importantly requires little effort and time for users. The solution also has to bring expert knowledge into learning and has to be a continuous learning engine. The feedback loop could simply confirm and enhance automatically created root causes that groups multiple problems into their own bucket. Download the full whitepaper to read more on this. More White Papers Auto categorization 01 Ascendo brings to you one of its most utilized and successful components, Auto Categorization, that is built on state of the art Natural Language Processing techniques and Deep Learning algorithms. AI Based Modern Support Experience 02 Businesses these days receive hundreds and even thousands of customer queries daily. Get started to transform complicated client communications on Slack to smooth, AI assisted interactions 03 Should Companies use Slack or Teams with Their Customers? Escalation Management Guide for proactive support teams 04 The term escalation refers to the action where the issue and the details of a customer interaction is sent higher up the chain, sometimes to the CEO level. View All Our Blog Here is your go-to guide on what's latest and greatest in delivering superior customer service with the power of artificial intelligence. Catch some invaluable industry insights, and take it forward on your social media channels! Read all Ready to learn more? Contact Us

Ascendo's Generative AI CRM empowers agents with AI-powered solutions & personalized support via data analysis & pre-trained models, fostering team expertise. Augmented Agent Assist agents where they need and when they need. Automatically learn from the expert to make every agent an expert. Sign up for free 5/5 Ratings SOC 2 certified No credit card required I I How We Do? Ascendo is the expert in every agent's back pocket Ascendo’s Core Engine utilizes state of the art NLU techniques to examine sentences based on the textual information and understands the word co-alignment within the text using Lexical Analysis and Syntactic Parsing combined with Word Semantics. In terms of understanding the context, we do not rely only on key-words. Ascendo uses Advanced Transformers and Attention networks to depict the text in the vector space. With the Attention mechanism and Positional Encoding, Ascendo is able to find context for any position within the sentence. Our models are pre trained on multiple customer tickets, cases, reviews and SRs and also get fine tuned based on customer’s datasets. This helps to understand text representations pragmatically, where problems can be linked to new problems in the same space, based on the context's relevance. Learn More Establish Connection Ascendo establishes connection with existing CRM, support data and historical service data, responses, knowledge bases, and bug database are ingested. Transforms information into multidimensional adaptive schema. Semantic Inference of data Ascendo engine organizes data to symptoms - problems - root cause and solution. Automated data pipeline, cleaning, organizing across many types of products is what Ascendo excels at. Recommendation Engine Looks at the dimension of problem context, solution effectiveness, recent solutions, and Provides top solution(s) for the root cause which users select amongst possible options. Symbiotic Man - Machine Built on the symbiotic Man-Machine principles to improve solutions continuously and never stops with the initial learning. Your Expert Agent A smart agent in every interaction and Channel. Resolve issues across any channel. This is a great space to write a long text about your company and your services. You can use this space to go into a little more detail about your company. Talk about your team and what services you provide. Share AI insights for any type of issue. Repeated issue? Simple Query? Complex issue? One-off issue? Stop searching across various applications. No more frantically calling experts or deploying field agents. Know what to ask, when to ask, how to look at customer data and follow recommendations. Tribal Knowledge Conversion. You need a system that learns from experts' every move. You need a system that elevates the efficiency of the entire team. Ascendo is the only platform that can help with individual resolutions as well as share patterns and actions for entire teams to improve. Learn More Sectors Our Focus Areas EXPLORE SECTORS We bring our expertise to multiple construction sectors, developing the industry's future and redefining what is possible, one project at a time. 01 Live Agent Transfer from Customer Self Service to Agent seamlessly across multiple channels so your customers can get help anytime and never have to repeat themselves. 02 One Prediction Manage all your customer interactions across all channels in one place while increasing agent quality. 03 Prioritize Prioritize, assign agents and triage cases automatically. Even know who is an expert for a particular type of issue resolution. Consolidated Consolidate view of every interaction across all channels. Ideal in • Issue Resolution • Triaging Automate Automate repeat processes as never before. Ideal in • Voice of the Customer • Patterns and trends Onboard Increase Customer Experience even as you onboard new agents. Ideal in • Tribal Knowledge • Quality and Efficiency Ready to learn more? Contact Us

Customer service improves one level when you translate Information into Knowledge, and that is why Ascendo’s AI Engine is built. With Ascendo, become a super Agent, and a Smart leader. Dive deeper into issues, solutions, gaps, knowledge, and top drivers to increase saving and CSAT score. Utilize Ascendo Data Enrichment to enhance your knowledge, learn from this knowledge and makes it prediction ready, and be proactive support. Knowledge Intelligence Provide your experts at all times and all channels with virtual agent. Watch Demo 5/5 Ratings SOC 2 certified No credit card required I I Let's Begin Become a Super Agent It’s time to give up all the manual work, starting from understanding problems, to managing knowledge, to recommending solutions. Learn More Establish Connections No need to keep jumping between your CRM systems looking for relevant information. Easily connect to multiple CRMs and other data sources using Ascendo’s simple no-code integrations and observe the solutions ranked all together, at one place. Translate Abstract data to Knowledge Unstructured tribal data becomes knowledge only when you know where it can be used and applied. With Ascendo’s AI Engine, it becomes easier to understand how solutions can be applied to problems, and how solutions and problems correlate among themselves so that the relevant solutions can become your knowledge stack. Understand the Gaps It isn’t hard anymore to know where the gaps are! Ascendo’s Auto Categorization and Top Call Drivers help you understand how issues change over time, which ones are prevailing issues and for which ones you need solutions to cover the gaps. Fill in the Gaps Do not wait for someone to create knowledge for you. Utilize Ascendo Data Enrichment to enhance your knowledge each time new issues are detected and fill in the open gaps. Ascendo readily learns from this knowledge and makes it prediction ready, on the fly. Update your Knowledge Static Knowledge is never enough in a world of endless possibilities. Using Ascendo’s modules, easily update and enhance knowledge articles whenever necessary. Or simply wait for Ascendo to find out when is the best time to do so! Become a Smart Leader Understand what data sources are most important in decision making. Recognize Valuable Knowledge It is immensely important to know what type of knowledge is more helpful to assign resources across your knowledge management. Ascendo brings relevance from over all the available data sources, and provides a high level observability over how your solutions are distributed. Observe Constructive Insights Discover Insights from various knowledge sources and when customers are interacting. Ascendo provides the most meaningful insights on its leaderboard that help you make impactful decisions. Optimize Time Utilization Save multiple man hours that were being spent to create knowledge content after numerous internal discussions. With Ascendo, easily figure out what are the most important knowledge sources, solutions, and actions that are necessary to be in effect. Calculate CSAT and Savings Determine how knowledge inclusion affects customer satisfaction scores and savings. Dive deeper into issues, solutions, gaps, knowledge and top drivers that can have a powerful impact to increase savings and CSAT scores. Learn More Get started with Ascendo Today Contact us

Reduce service costs & delight customers with Ascendo's Generative AI Service CRM. Predict risks, optimize spare planning & support logistics. Proactive service for a happier bottom line. 01 Predictive trend and status of the Install Base Operations leaders can assess the risk of the install base by product, region, risk level and other parameters. Get predictions on potential risk level to prepare for proactive measures. 02 Understand the risk of the entire install base Imagine Customer success and support teams being able to look at the flight data recorder type of data from their install base and figuring potential issues that may disrupt customer operations in the future thereby avoiding customer escalations and associated costs. 03 Understand the reasoning behind the risk Imagine knowing the possible causes of the problems before they happen. Gives ample time to pull the resources, both personnel and materials, to take proactive actions. No more unnecessary expenses, and wastages. Instead, delighted customers knowing they are taken care of without having to worry. CONTACT US > Risk Analysis Get started to transform Watch Demo 5/5 Ratings SOC 2 certified No credit card required I I Ready to learn more? Contact Us

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We believe in the automation with power of data which helps in Customer Service. After years of optimizing the supply chain, and innovating new products we discovered an efficient way to transform Support processes, to make your customer journey satisfying. ​No more guesswork on what the intent, relevance, sentiment, and context are in every interaction with our knowledge management and Artificial Intelligence based system. "The only way to do great work is to love what you do" We impact Lives and Experiences with Customer Support Agents Our Purpose We have extensive enterprise experience developing and implementing technology & processes to drive transformation and operational efficiencies. We believe in the power of data. After years of optimizing the supply chain, innovating new products, and improving the customer experience for OEMs, we discovered an efficient way to transform Support processes. We can extend the same lean manufacturing principles to deliver Just-In-Time support by turning data into actions and that too without our customers needing to employ complex programming or data scientists. That's why we founded Ascendo. Our team comes to work every day thinking machine learning, breathing data science, listening to the customer-specific business rules, and feeling & striving towards our mission - Transform how our customers deliver support to their end customers. Sign up for free Our Culture We at Ascendo, believe in healthy culture with full dedication to work and fun. We ground to people who work hard, be real, feel proud, and stay humble. While the most talented engineers and leaders are thriving to give the best customer experiences, we treat ourselves with something more. You may not be a perfect match, but our team can shape you to be the best. If this sounds cool to you - then we hope you'll join us! We're looking for people to join the team who are as excited as we are to help build the product that empowers the future of customer support and experiences. Dive into the world of human-machine interactions, empowering the experiences while reducing the effort and time for super complex issues. We look forward to someone who considers the product as his goal and swims through with us in building the best possible product that leverages the latest technologies for good. Learning never stops, and we take care that we are updated. Come join us and make wonders with AI and ML. The team that makes it happen. Our team is comprised of extremely talented designers, developers, managers, marketers, quality analysts, and writers. Below is a list of the folks we have leading the Ascendo Crew. Co-President & Partner Melissa Burton I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you. CFO Vince Taylor I'm a paragraph. Click here to add your own text and edit me. I’m a great place for you to tell a story and let your users know a little more about you. CEO Harold Colby I'm a paragraph. Click here to add your own text and edit me. I’m a great place for you to tell a story and let your users know a little more about you. Director, Legal & Operations Tilly Evans I'm a paragraph. Click here to add your own text and edit me. I’m a great place for you to tell a story and let your users know a little more about you. HR Lead Richard Jones I'm a paragraph. Click here to add your own text and edit me. I’m a great place for you to tell a story and let your users know a little more about you. Project Manager Lucia Behar I'm a paragraph. Click here to add your own text and edit me. I’m a great place for you to tell a story and let your users know a little more about you. Sr. Project Manager Mark T. Wright I'm a paragraph. Click here to add your own text and edit me. I’m a great place for you to tell a story and let your users know a little more about you. Sr. Project Manager George Wood I'm a paragraph. Click here to add your own text and edit me. I’m a great place for you to tell a story and let your users know a little more about you. Lead Superintendent Olivia Clarke I'm a paragraph. Click here to add your own text and edit me. I’m a great place for you to tell a story and let your users know a little more about you. Marketing Manager Nathan Wise I'm a paragraph. Click here to add your own text and edit me. I’m a great place for you to tell a story and let your users know a little more about you. Our Office in Palo Alto Ascendo.ai 228 Hamilton Avenue, Floor 3, Palo Alto, CA 94301 Our Office in Chennai Ascendo.ai 8, Lalitha Nagar First St, Santhome, Mylapore, Chennai, Tamil Nadu 600004 Anandha Kannan Software Engineer "Young and Sensible" Anurag Data Scientist "Self-Driven" Arun Technical Support Engineer "Resilient Achiever" Gokulakrishnan Venkat Front End Engineer "Mr. UI Perfect" John Peter Data Scientist "Pioneering and Decisive" Karpagam Narayanan Co-Founder "Self-Made Woman" Khalisaran Kannan Head of Engineering "Empowered Catalyst" Lhavanyadevi RN QA & Customer Success Support "Supportive 24/7" Ramesh Kumar Sahu CX led Growth Strategist "Our Best Closer" Ramki PitchuIyer Co-Founder "Jack Of All Trades" Naveen Srinivasa Data Scientist "Transforming Insights" Prajeeth Muthukumaran Software Engineer "Front-End Visualiser" Do you have a curiosity to learn? Are you responsible and accountable to deliver what you promised? Are you not afraid to make mistakes? But ready to learn so the same mistake doesn't happen again? If so, you will be a great fit for Ascendo! Explore more Join Our Team We are hiring! Rohit Krishnamoorthy Lead Engineer "Visionary Reader" Randy Chinn Chief Revenue Officer "Revenue Innovation in Action" Vrinda Mathur Data Scientist "Our Great Find" Our Office in Chennai Ascendo.ai 8, Lalitha Nagar First St, Santhome, Mylapore, Chennai, Tamil Nadu 600004

Careers at Ascendo. Join our passionate team & shape the future of customer support with Generative AI. Continuous learning & growth are encouraged. Join Our Team We are hiring! Do you have a curiosity to learn? Are you responsible and accountable to deliver what you promised? Are you not afraid to make mistakes? But ready to learn so the same mistake doesn't happen again? If so, you will be a great fit for Ascendo! HR Specialist Full Time Remote Read more Marketing Lead Full Time Chennai, Tamil Nadu, India Read more Junior Python Developer Full Time Chennai, Tamil Nadu, India Read more Angular Frontend Developer Full Time Remote, United States Read more Customer Support Customer Support Remote Read more SEO Specialist Part Time Remote, United States Read more PR and Outreach Event Management Freelance / Intern Remote, United States Read more Graphic Design Intern Remote, United States Read more Product Designer Intern / Full time Fresher Remote, United States Read more Digital Marketer Part Time Remote Read more Sales Development Representative Full Time Remote Read more Machine Learning Engineering Intern Intern Remote, United States Read more Web Developer Full Time Remote, United States Read more We at Ascendo, believe in a healthy culture dedicated to work and fun. We are a team who works hard, feels proud, and stays real and humble. You may not be a perfect match, but our team can shape you to be the best. If this sounds cool to you, you will be successful here! Dive into the world of human-machine interactions, empowering the experiences while reducing the effort and time for super complex issues. We look forward to someone who considers the product as his goal and swims through with us in building the best possible product that leverages the latest technologies for doing good. Learning never stops, and we take care that we are constantly innovating. Come join us and make wonders with AI and ML. We're looking for people to join the team who are as excited as we are to help build the product that empowers the future of customer support and experiences. Who Excels at Ascendo? Our Culture Open Positions

Unlock the potential of Generative AI Service CRM with Ascendo AI’s seamless Slack integration. Ascendo uses AI to analyze conversations, suggest solutions for agents, and build knowledge bases for better self-service and agent interactions. Discover the future of customer support today! Arm your agents with the help they need when they need it. Knowledge Intelligence Resolve issues as they arise. Know what questions come from customers and how agents are responding. Connect with an existing knowledge base or automatically create new knowledge from conversations. Improve only the knowledge that is required to meet your Self Service and agent quality goals. Derive Trends, Risks, Sentiment, and Patterns Real-time Voice of the Customer Automatically triage, tag, categorize and prioritize issues, solutions, and root causes across all Slack conversations. Get real-time Product Feedback, Knowledge Intelligence, and training information to automate Support Operations. Agent Assist wit hin Slack This integration lets your support agents use Ascendo’s self-learning engine with the/ask Ascendo slash command to get the solutions your customers could be looking for, making it a simple and powerful tool for agents handling customer queries. Run Support Operations on Slack Track and resolve issues that arise on Slack from within the conversations. Decide if you want your customers to get self-service or agents to get help or both from within Slack. Learn and create knowledge automatically from everyday interactions. Get the entire company involved so customer-facing teams are armed with the latest information to help customers. Use Slack for complete Support Operations Install app for Slack READY FOR PROACTIVE SUPPORT? Connect Now First Name Last Name Email Phone Submit Thanks for submitting! Ready for Agents, Customers and Leaders Install Guide A simple no-code method to install the Ascendo application in your Slack workspace.