Search Results

Unleash AI's power in your Support Team! Ascendo AI's Design Workshop equips you to integrate AI, optimize operations & elevate customer experience. Register now & empower your team for success! Build a Winning Proactive Support Strategy On Demand - Every Two Weeks Empower your support team with Ascendo AI Service Co-pilot's AI design workshop! Seamlessly integrate AI, optimize operations, and enhance customer experiences. Thank you for leading our global support leadership at Veritas through a visioning workshop on the real uses of AI in our organization. Ascendo came up with thought leadership that was unbiased, cutting-edge, and realistic. The insight and material shared have continued to elevate conversations that we will incorporate into our strategic plans. Bill Gargiulo, Senior Director Global Customer Success Hear What Our Attendees are Saying Why This Workshop? We are offering to lead a design workshop to empower your organization with the skills to create a modern support solution which includes the use of AI tools. This workshop offers actionable insights to seamlessly integrate AI, optimize operations, and enhance customer experiences from day one and can generally be completed in one hour. Discussion Discuss trends in support, understand core concepts of AI and automation Grasp AI's Role Learn how AI can elevate your support operations, build a case for funding, design the right architecture Tailored Strategy Customize AI solutions to align with your support model and service level commitments to come up with a high-level roadmap Immediate ROI How to implement AI tools for instant, measurable results. Deliver value to all stakeholders. Our Commitment Experience a transformative workshop with Ascendo AI Service Co-pilot, tailored to maximize benefits for your support team. Delve deeper into specific areas of interest after the workshop, ensuring flexibility that aligns with your team's busy schedule. Our mission is to empower your organization with the essential insights required to fuel innovation within your support structure and unleash the full potential of AI technologies. Elevate your support team to new heights with Ascendo AI Service Co-pilot. Industry AI Experts Our workshop brings together a team of experienced AI experts who have a proven track record of success. They will share their insights and knowledge to help you understand how AI can be applied to your specific customer support scenario. In the past, we have had people from OpenAI, Google, Amazon, Microsoft, SAP, Sun, Oracle, Adobe and many others. In addition to learning from the experts, you will also benefit from the collective wisdom of all the attendees. The workshop will provide a forum for discussion and collaboration, where you can learn from each other's experiences and challenges. Expert Speakers from

Discover how Ascendo AI's Agentic AI platform revolutionizes Return Merchandise Authorization (RMA) by automating workflows, reducing resolution times, and enhancing customer satisfaction through intelligent support solutions. Return Material Authorization Automate and streamline your RMA process to reduce turnaround time and boost customer satisfaction Watch Demo No credit card required I 5/5 Ratings I SOC 2 certified How much time is your support team spending on the below activities? Parts identification Price and availability Order status Copy of an invoice Requote Reorder RMA process Warranty claim management Chris Dickerson VP Service Planning and Logistics Optimized Inventory, Improved SLA We are able to achieve a 95% SLA with hardly any firefighting. We proactively manage and optimize the inventory of 5,000 unique spare parts across 300 depots. Payam Karbassi Global Service Segment Leader MUST HAVE solution for customer support Easy to setup and configure. The game-plan for remote as well as field support prediction results are right-on. Ascendo AI provides excellent support for initial setup and on-going collaboration. We needed an advanced tool to realize labor and material cost savings while maintaining enhanced experience for customers and partners. We are on the path to realize improved benefits across our product portfolio. Kevin Yang Senior Data Scientist Superb models that provides results With Ascendo AI, we are able to enhance patient experience and predict outcomes. The tool also calls out Top trending issues from all of the Voice of the Customer interactions to provide Product Feedback. Ascendo AI helps us to predict patient churn so we can proactively address to improve patient treatment and therapy. Being proactive will enable us to stay as a market leader. Viktor Kehayov VP, Product Engineering SAP FSM Leveraging Enterprise Data: Our SAP FSM with Ascendo AI Our SAP AI-driven FSM solution, alongside partner offering Ascendo AI, is well-equipped for finding reliable solutions using existing data in SAP and other knowledge content. Brenda Guardado Senior Director Customer Success Innovative product offerings and amazing support The Ascendo AI team is extremely pleasant to work with. They are responsive, they show they truly care about your experience with their product, and were quick to iterate on any feedback provided. Ascendo AI has an amazing product offering that integrates well with shared Slack channels and empowers our team to seamlessly support customers effectively and accurately. Cedric Prevost Service Delivery and Infrastructure Leader for Life Care Solution Must have solution finder tool for Field Service Ascendo AI is extremely easy to add new products. We like the design and the easy of use in terms of getting the solutions to customer reported problems. Ascendo ai is helping to support Field engineers doing field and remote support. This is a very useful tool to support new hired field engineer less experience than the others. Alexandra Pham Senior Customer Success Manager Ascendo AI is a must have for CX! Ascendo AI made it so easy to bring Trending issues, Knowledge intelligence, Quality and Voice of the Customer across our support channels. We used Slack as a channel and Ascendo AI helps learn from the interactions. Automatically coming up with Trending issues that we can feed back to the Product team. It is like having Voice of the Customer in our back pockets. Brenda Bernal Vice President AI-Driven Solutions and Knowledge Creation Ascendo AI solves 88% of customer issues immediately and for the rest, guides us by helping to create knowledge. Atad Bronstein Director of Customer Success Transforming Knowledge Dynamics Anjuna’s Product Support team uses Ascendo AI to quickly assimilate knowledge and rapidly resolve new support requests across a variety of customer deployment environments. Our products are highly-technical and always-evolving, and Ascendo AI helped us achieve and even overachieve Support KPIs such as: reducing Time-To-Resolution and increasing the number of Resolution-In-First-Touch. John Heald Global VP, SAP CX SAP and Ascendo AI Partner to Enhance Customer Support Happy to celebrate this news about having Ascendo.ai on our SAP Store. Looking forward to working with them and our great customers, empowering resolution at every point and channel of service. Stacy McQuestion Sr. Logistics Analyst Absolute must for managing customer support SLA Ascendo AI is so easy to get a proactive measure of where we need to stock spare parts to address potential customer demand. We have very stringent and critical SLA requirements and Ascendo AI helps us to take proactive actions. Infinera products are used in mission-critical environments, and it is crucial to provide top-notch customer service while optimizing for cost. Ascendo AI helps us to do just that. Kiet Dam LCS Service VCP & Product Quality Leader Ascendo AI is transforming field service team delivery The tool is very initutive to use and navigate. The tool also constantly improves upon itself as additional data gets uploaded or as users give input. It gives our field team a great gameplan to resolve customer issues based on previous service records. We are trying to improve labor and parts efficiencies along with reducing customer downtime. We have realized labor and material savings year over year. Deovrat Vibhandik Lead Engineer Service Engineering Best Predictor tool for support and troubleshooting for Field Engineers Easy interface that provides the best solution along with guidance on root cause and solution areas. We can also get the best technician to provide guidance on the fix. Ease of troubleshooting and clear gameplan for our field engineers to solve customer issues. We are getting benefits on both labor and material cost. Matt Mitchell Technical Support Principal Engineer From Reactive to Proactive: Ascendo AI Revolutionized Support Ascendo AI has transformed the battleground of technical support, turning what was once a two-week reactive struggle into a one-day proactive plan, ensuring the right solutions (activity and part) are in place before they're needed. Ahmad Azlan Isa Country Senior Engineer Search Resolution Feedback Ascendo AI is helping resolve GE customer devices and systems problems. I appreciate the search engine, which organizes products into distinct groups. Chandrasekar Elongovan Senior Quality Manager Technical Service APAC Deeper insights on the field usage of our equipment We have complex medical devices and we perform varying types of preventative maintenance (PM). Ascendo AI brought out the insights into the cause and effect of such PMs and the trending issues using inference models. These insights are helping us to make proactive steps in the way we provide services. With the recommendation from Ascendo AI we are able to proactively determine PM offerings. James Fitts Director of Service Planning Perfect Solution for Reverse Logistics Spare parts Support Ascendo was Flexible to support our unique business needs. We are able to address our SLA requirements proactively resulting in enhanced Customer Satisfaction and Less Escalation. We are able to predict how much parts we need, where we need it, in time to meet our SLA. With our current Supply Chain Constraints, Planning moves to the forefront of our customer experience. Amitkumar Parihar Customer Success Manager Easy to use and clear prediction results. It is user friendly Easy to connect with CRM data. We can add knowledge enrichment at any point of time. Ascendo AI self learning engine provides best results for customer support team. We introduced new products and also support legacy products, it is so much easier to use Ascendo for new users to ramp up with products. Using Ascendo AI is like Google search for customer support. Amy Waranauskas Service Product Line Manager Easy to use reliable platform with a robust roadmap Ascendo AI has collaboratively worked with us, meeting with us every week to discuss status and collaborate on new ideas. The use case I am involved in is a spares planning application including predictive algorithms. The Ascendo AI application has contributed to significant improvements in SLA compliance for these services. Chuck Kellen Associate Director of Continuous Improvement Blown away! We were up and running in an hour! EDF has been looking to drive consistency, quality, uptime and productivity across its global Field Service team. Ascendo AI agents had the capability to pull data from within SAP and outside. We were able to set up the initial deployment in less than an hour and start using Ascendo Agents. We are "blown away" by the way Ascendo AI is able to comprehend and provide Generative AI solutions with clear steps. Industry leaders soar with Ascendo.AI it’s your turn to elevate with AI and communications. Trusted by Awards & Achievements We rely on the power of data, and so can you. All G2 ratings Ascendo is extremely easy to add new products. We like the design and the easy of use in terms of getting the solutions to customer reported problems. Cedric Prevost Service Delivery and Infrastructure Leader for Life Care Solution - Europe & Africa at GE Healthcare Your CRM’s Built-In Privacy Guardian Sensitive customer data slipping into the wrong view? Ascendo AI’s Privacy Filter Module acts fast: obfuscate emails in leads, anonymize names in tickets, hide credit cards in invoices, and redact IPs in logs—automatically. Compliance simplified, risks minimized, trust maximized. Privacy shouldn’t be a chore. Get started with Ascendo Today Contact Us

Discover how Ascendo AI transforms warranty management with AI-driven automation and insights. Reduce costs, speed up claims, and improve customer satisfaction with intelligent solutions. Warranty Agent Simplify warranty management with automation that ensures accuracy, compliance, and a better user experience Watch Demo No credit card required I 5/5 Ratings I SOC 2 certified Register a product for warranty Look-up warranty terms File a warranty claim Request a return material authorization Review status of their warranty Enable Your Customers or Dealers to Chris Dickerson VP Service Planning and Logistics Optimized Inventory, Improved SLA We are able to achieve a 95% SLA with hardly any firefighting. We proactively manage and optimize the inventory of 5,000 unique spare parts across 300 depots. Payam Karbassi Global Service Segment Leader MUST HAVE solution for customer support Easy to setup and configure. The game-plan for remote as well as field support prediction results are right-on. Ascendo AI provides excellent support for initial setup and on-going collaboration. We needed an advanced tool to realize labor and material cost savings while maintaining enhanced experience for customers and partners. We are on the path to realize improved benefits across our product portfolio. Kevin Yang Senior Data Scientist Superb models that provides results With Ascendo AI, we are able to enhance patient experience and predict outcomes. The tool also calls out Top trending issues from all of the Voice of the Customer interactions to provide Product Feedback. Ascendo AI helps us to predict patient churn so we can proactively address to improve patient treatment and therapy. Being proactive will enable us to stay as a market leader. Viktor Kehayov VP, Product Engineering SAP FSM Leveraging Enterprise Data: Our SAP FSM with Ascendo AI Our SAP AI-driven FSM solution, alongside partner offering Ascendo AI, is well-equipped for finding reliable solutions using existing data in SAP and other knowledge content. Brenda Guardado Senior Director Customer Success Innovative product offerings and amazing support The Ascendo AI team is extremely pleasant to work with. They are responsive, they show they truly care about your experience with their product, and were quick to iterate on any feedback provided. Ascendo AI has an amazing product offering that integrates well with shared Slack channels and empowers our team to seamlessly support customers effectively and accurately. Cedric Prevost Service Delivery and Infrastructure Leader for Life Care Solution Must have solution finder tool for Field Service Ascendo AI is extremely easy to add new products. We like the design and the easy of use in terms of getting the solutions to customer reported problems. Ascendo ai is helping to support Field engineers doing field and remote support. This is a very useful tool to support new hired field engineer less experience than the others. Alexandra Pham Senior Customer Success Manager Ascendo AI is a must have for CX! Ascendo AI made it so easy to bring Trending issues, Knowledge intelligence, Quality and Voice of the Customer across our support channels. We used Slack as a channel and Ascendo AI helps learn from the interactions. Automatically coming up with Trending issues that we can feed back to the Product team. It is like having Voice of the Customer in our back pockets. Brenda Bernal Vice President AI-Driven Solutions and Knowledge Creation Ascendo AI solves 88% of customer issues immediately and for the rest, guides us by helping to create knowledge. Atad Bronstein Director of Customer Success Transforming Knowledge Dynamics Anjuna’s Product Support team uses Ascendo AI to quickly assimilate knowledge and rapidly resolve new support requests across a variety of customer deployment environments. Our products are highly-technical and always-evolving, and Ascendo AI helped us achieve and even overachieve Support KPIs such as: reducing Time-To-Resolution and increasing the number of Resolution-In-First-Touch. John Heald Global VP, SAP CX SAP and Ascendo AI Partner to Enhance Customer Support Happy to celebrate this news about having Ascendo.ai on our SAP Store. Looking forward to working with them and our great customers, empowering resolution at every point and channel of service. Stacy McQuestion Sr. Logistics Analyst Absolute must for managing customer support SLA Ascendo AI is so easy to get a proactive measure of where we need to stock spare parts to address potential customer demand. We have very stringent and critical SLA requirements and Ascendo AI helps us to take proactive actions. Infinera products are used in mission-critical environments, and it is crucial to provide top-notch customer service while optimizing for cost. Ascendo AI helps us to do just that. Kiet Dam LCS Service VCP & Product Quality Leader Ascendo AI is transforming field service team delivery The tool is very initutive to use and navigate. The tool also constantly improves upon itself as additional data gets uploaded or as users give input. It gives our field team a great gameplan to resolve customer issues based on previous service records. We are trying to improve labor and parts efficiencies along with reducing customer downtime. We have realized labor and material savings year over year. Deovrat Vibhandik Lead Engineer Service Engineering Best Predictor tool for support and troubleshooting for Field Engineers Easy interface that provides the best solution along with guidance on root cause and solution areas. We can also get the best technician to provide guidance on the fix. Ease of troubleshooting and clear gameplan for our field engineers to solve customer issues. We are getting benefits on both labor and material cost. Matt Mitchell Technical Support Principal Engineer From Reactive to Proactive: Ascendo AI Revolutionized Support Ascendo AI has transformed the battleground of technical support, turning what was once a two-week reactive struggle into a one-day proactive plan, ensuring the right solutions (activity and part) are in place before they're needed. Ahmad Azlan Isa Country Senior Engineer Search Resolution Feedback Ascendo AI is helping resolve GE customer devices and systems problems. I appreciate the search engine, which organizes products into distinct groups. Chandrasekar Elongovan Senior Quality Manager Technical Service APAC Deeper insights on the field usage of our equipment We have complex medical devices and we perform varying types of preventative maintenance (PM). Ascendo AI brought out the insights into the cause and effect of such PMs and the trending issues using inference models. These insights are helping us to make proactive steps in the way we provide services. With the recommendation from Ascendo AI we are able to proactively determine PM offerings. James Fitts Director of Service Planning Perfect Solution for Reverse Logistics Spare parts Support Ascendo was Flexible to support our unique business needs. We are able to address our SLA requirements proactively resulting in enhanced Customer Satisfaction and Less Escalation. We are able to predict how much parts we need, where we need it, in time to meet our SLA. With our current Supply Chain Constraints, Planning moves to the forefront of our customer experience. Amitkumar Parihar Customer Success Manager Easy to use and clear prediction results. It is user friendly Easy to connect with CRM data. We can add knowledge enrichment at any point of time. Ascendo AI self learning engine provides best results for customer support team. We introduced new products and also support legacy products, it is so much easier to use Ascendo for new users to ramp up with products. Using Ascendo AI is like Google search for customer support. Amy Waranauskas Service Product Line Manager Easy to use reliable platform with a robust roadmap Ascendo AI has collaboratively worked with us, meeting with us every week to discuss status and collaborate on new ideas. The use case I am involved in is a spares planning application including predictive algorithms. The Ascendo AI application has contributed to significant improvements in SLA compliance for these services. Chuck Kellen Associate Director of Continuous Improvement Blown away! We were up and running in an hour! EDF has been looking to drive consistency, quality, uptime and productivity across its global Field Service team. Ascendo AI agents had the capability to pull data from within SAP and outside. We were able to set up the initial deployment in less than an hour and start using Ascendo Agents. We are "blown away" by the way Ascendo AI is able to comprehend and provide Generative AI solutions with clear steps. Industry leaders soar with Ascendo.AI it’s your turn to elevate with AI and communications. Trusted by Awards & Achievements We rely on the power of data, and so can you. All G2 ratings Ascendo is extremely easy to add new products. We like the design and the easy of use in terms of getting the solutions to customer reported problems. Cedric Prevost Service Delivery and Infrastructure Leader for Life Care Solution - Europe & Africa at GE Healthcare Your CRM’s Built-In Privacy Guardian Sensitive customer data slipping into the wrong view? Ascendo AI’s Privacy Filter Module acts fast: obfuscate emails in leads, anonymize names in tickets, hide credit cards in invoices, and redact IPs in logs—automatically. Compliance simplified, risks minimized, trust maximized. Privacy shouldn’t be a chore. Get started with Ascendo Today Contact Us

Discover how Agentic AI is revolutionizing Generative AI with a platform of intelligent AI agents. This white paper delves deep into the capabilities and benefits of Agentic AI, showcasing real-world examples and use cases for customer support and service organizations. AI Agents are demonstrating their ability to create a symbiotic relationship between humans and AI. Through predictive recommendations and automation, we can expect to see humans performing at higher levels and focusing on more complex tasks with the assistance of AI Agents. Explore the transformative potential of AI agents in customer support. Learn how Agentic AI's AI agents can streamline processes, improve customer satisfaction, and drive business growth. Download the white paper today and gain valuable insights into the future of AI and its applications in customer support. Download Agentic AI: A Paradigm Shift in Generative AI Discover how Agentic AI is revolutionizing Generative AI with a platform of intelligent AI agents. This white paper delves deep into the capabilities and benefits of Agentic AI, showcasing real-world examples and use cases for customer support and service organizations. AI Agents are demonstrating their ability to create a symbiotic relationship between humans and AI. Through predictive recommendations and automation, we can expect to see humans performing at higher levels and focusing on more complex tasks with the assistance of AI Agents. Explore the transformative potential of AI agents in customer support. Learn how Agentic AI's AI agents can streamline processes, improve customer satisfaction, and drive business growth. Download the white paper today and gain valuable insights into the future of AI and its applications in customer support. Please enter your business email ID Please enter a valid name with alphanumeiric value Our Blog Here is your go-to guide on what's latest and greatest in delivering superior customer service with the power of artificial intelligence. Catch some invaluable industry insights, and take it forward on your social media channels! Read all More White Papers Auto categorization 01 Ascendo brings to you one of its most utilized and successful components, Auto Categorization, that is built on state of the art Natural Language Processing techniques and Deep Learning algorithms. AI Based Modern Support Experience 02 Businesses these days receive hundreds and even thousands of customer queries daily. Get started to transform complicated client communications on Slack to smooth, AI assisted interactions 03 Should Companies use Slack or Teams with Their Customers? Escalation Management Guide for proactive support teams 04 The term escalation refers to the action where the issue and the details of a customer interaction is sent higher up the chain, sometimes to the CEO level. View All Ready to learn more? Contact Us Discover how Agentic AI is revolutionizing Generative AI with a platform of intelligent AI agents. This white paper delves deep into the capabilities and benefits of Agentic AI, showcasing real-world examples and use cases for customer support and service organizations. AI Agents are demonstrating their ability to create a symbiotic relationship between humans and AI. Through predictive recommendations and automation, we can expect to see humans performing at higher levels and focusing on more complex tasks with the assistance of AI Agents. Explore the transformative potential of AI agents in customer support. Learn how Agentic AI's AI agents can streamline processes, improve customer satisfaction, and drive business growth. Download the white paper today and gain valuable insights into the future of AI and its applications in customer support. Download now Agentic AI: A Paradigm Shift in Generative AI

3d4c18ca-4fd5-4e54-9f23-f260bd1a0741 Auto Categorization of Issues

Subscribe to Ascendo’s newsletter for the latest updates on AI insights, customer engagement strategies, and industry trends. Stay informed and ahead with expert knowledge from Ascendo. Subscribe to our Newsletter Give your teams and leadership complete visibility into all customer interactions, quality, and Voice of Customer. Know for sure what is actually coming out of your customer journey in real time. Thanks for subscribing! Enter Your Email Subscribe

For best customer service, user interactions go through a mix of emotions, and these emotional states play a vital role in providing a customer experience. Ascendo’s Sentiment models are built to gauge every word and emotion of the users. Understand the sentiments of each interaction to know the best way to respond to the issue. the role of sentiment analysis is growing significantly, with these insights, companies can better understand the CSAT. Sentiment Analysis Agents - Understand sentiment of each interaction to know the best way to respond to issues Sign up for free 5/5 Ratings SOC 2 certified No credit card required I I Top Call Drivers User queries and interactions with users goes through mix of emotions, and these emotional states play a vital role in providing customer experience. Determining the sentiment helps companies determine how users feel about their products and services. With the amount of unstructured data, the role of sentiment analysis is growing significantly. Collecting customer feedback and using this unstructured data is the most valuable way to expose sentiments. With these insights, companies can better understand the CSAT. Manages Your Knowledge With the amount of unstructured data, the role of sentiment analysis is growing significantly. Collecting customer feedback and using this unstructured data is the most valuable way to expose sentiments. With these insights, companies can better understand the CSAT. Manages Your Response User queries and interactions with users goes through mix of emotions, and these emotional states play a vital role in providing customer experience. Determining the sentiment helps companies determine how users feel about their products and services. 01 Real-Time Analysis Given the nature of human language, determining sentiment is extremely difficult. Ascendo’s Sentiment models are built to gauge every word that is sent, which can help you find critical issues in real-time. It can help you quickly identify different user situations and so you can take actions right away. 02 Quick Resolution Ascendo’s AI models are trained to help agents with better understanding of users emotions. Sentiments are captured throughout their interaction providing best suited solutions, everything at once place and just a click away. 03 Enhance Experience Emotions are perplexed most of the time. Ascendo’s AI comes handy here to give the best of experience. It ascertains and tracks the overall proportion of sentiments overtime. Taking it further, every word is weighed to define the context accurately and to uncover the unknown insights combining with other analytics. Ready to learn more? Contact Us

b3dde7d7-5ee8-4866-86f8-b1de795fb3d2 AI Companion for Zendesk

5ad4f162-894f-4cae-a645-723dcc6ac435 Privacy Agent

Supercharge Customer Support with Ascendo AI's Chrome Extension. AI-powered (NLP & NLU) CRM integration for faster issue resolution and expert identification. Insights from your CRM Enable agents to get resolution suggestions right from your CRM. Highlight the right pieces of knowledge pertinent to problem resolution. Capture tribal knowledge to drive consistency across agents of various ability and tenure. Standardize quality of resolution. Use it from Simple to Complex issues Get fully automated Knowledge intelligence to only improve knowledge that is relevant to issue trends. Granular Ability ready for the enterprise to provide knowledge access across various systems of record, business units and product groups. Chrome Extension Get the power of AI without leaving your workflow environment. Sign up for free Trusted by AI for CRM With Ascendo Chrome extension your Customer Service Experience Management takes to the next level. Artificial Intelligence, Machine Learning, Natural Language Processing (NLP) and Natural Language Understanding (NLU) are used to provide predictions on solution, root cause category, sub category for any ticket or case in your Customer Relationship Management (CRM) or other ticketing software. Along with issue resolution as agent assist, support agents can also know the technical support expert. Sign up for free Get started with Ascendo Today Contact us