Master customer engagement with Slack! Our webinar unveils expert strategies for onboarding, communities, premium service & more. Learn real-world solutions & actionable tips to skyrocket customer satisfaction. Register now! Harnessing Generative AI with Slack for Knowledge Intelligence April 15, 2025 - 9 AM PST Elevate response times, boost collaboration, and skyrocket customer satisfaction with Slack, the ultimate communication platform for businesses. Join our insightful panel discussion and discover how to leverage Slack as a game-changer for your customer experience. Effective Strategies for Utilizing Slack Gain expert insights on the most impactful ways to integrate Slack into your customer engagement strategy. From Onboarding to Premium Service Explore the diverse applications of Slack, encompassing onboarding support, fostering vibrant customer communities, and managing exclusive premium subscriptions. Real-World Examples & Proven Solutions Hear directly from industry leaders about the challenges they've faced in customer communication and the winning strategies they've implemented using Slack Actionable Tips to Enhance Customer Interactions Take away practical knowledge and actionable steps to immediately improve your customer engagement efforts. What will we cover? Don't miss this opportunity to learn from the best and unlock the full potential of Slack for fostering exceptional customer relationships! AI Agent Assist in Slack Agents have the capability to employ specific slash commands, including /askascendo, /ascendomax, and /onfly, to swiftly retrieve solutions and effectively troubleshoot customer issues utilizing Ascendo within a fraction of a second. Knowledge Creation in Slack Our system empowers agents to contribute solutions to the knowledge base, fostering continuous improvement in knowledge and skills. This commitment to growth ensures an exceptional experience for our esteemed customers, irrespective of the agents' preferences for solutions. Issue Management in Slack As an agent, you have the capability to access and view all the issues consolidated on a single page. This feature allows you to modify the status of the issues as needed and provides a convenient way to swiftly navigate through the various items. We have Powerful demos for enhance the understanding of Slack Use Case If you find the use cases intriguing, you can discover more on our tour page. Learn More Registration Register Now I agree to my contact data being passed to SAP to contact me as a follow-up from my attendance of Lunch and Learn – Enterprise Service Management. Use of your contact data is governed by the SAP’s Privacy Policy. Entering your personal data above and clicking submit constitutes your consent for Ascendo AI to process your special categories of data as described in the Privacy Statement. Yes, I agree to let SAP make my event profile publicly accessible to event attendees and to display the public attributes of my profile on SAP event websites and mobile applications. Do you have any dietary restrictions? * Yes No Will you be joining Online or In Person * Online In Person Country* Department*

Interested in joining Go To Market with us. Drop us a line! Want to Become partner with us? OEM Partners 01 Add Ascendo's technology to your product to create a better solution for your customers. Distributor or Reseller Partner 02 Promote or sell Ascendo's technology in a certain region or market. Add Ascendo's technology to the solutions you implement for your clients. 03 System Integrator Partner Referral Partner 04 Help to find new places to implement Ascendo's technology Tech Partners We have connectors to over 400+ systems across Knowledge bases, Ticketing, Bug Tracking, Alerting, Monitoring, Chat Provisions, Portals and RPA. Integration Partners We have connectors to over 400+ systems across Knowledge bases, Ticketing, Bug Tracking, Alerting, Monitoring, Chat Provisions, Portals and RPA. READY FOR PROACTIVE SUPPORT? Connect Now First Name Last Name Email Submit Thanks for submitting!

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We believe in the automation with power of data which helps in Customer Service. After years of optimizing the supply chain, and innovating new products we discovered an efficient way to transform Support processes, to make your customer journey satisfying. ​No more guesswork on what the intent, relevance, sentiment, and context are in every interaction with our knowledge management and Artificial Intelligence based system. "The only way to do great work is to love what you do" We impact Lives and Experiences with Customer Support Agents Our Purpose We have extensive enterprise experience developing and implementing technology & processes to drive transformation and operational efficiencies. We believe in the power of data. After years of optimizing the supply chain, innovating new products, and improving the customer experience for OEMs, we discovered an efficient way to transform Support processes. We can extend the same lean manufacturing principles to deliver Just-In-Time support by turning data into actions and that too without our customers needing to employ complex programming or data scientists. That's why we founded Ascendo. Our team comes to work every day thinking machine learning, breathing data science, listening to the customer-specific business rules, and feeling & striving towards our mission - Transform how our customers deliver support to their end customers. Sign up for free Our Culture We at Ascendo, believe in healthy culture with full dedication to work and fun. We ground to people who work hard, be real, feel proud, and stay humble. While the most talented engineers and leaders are thriving to give the best customer experiences, we treat ourselves with something more. You may not be a perfect match, but our team can shape you to be the best. If this sounds cool to you - then we hope you'll join us! We're looking for people to join the team who are as excited as we are to help build the product that empowers the future of customer support and experiences. Dive into the world of human-machine interactions, empowering the experiences while reducing the effort and time for super complex issues. We look forward to someone who considers the product as his goal and swims through with us in building the best possible product that leverages the latest technologies for good. Learning never stops, and we take care that we are updated. Come join us and make wonders with AI and ML. The team that makes it happen. Our team is comprised of extremely talented designers, developers, managers, marketers, quality analysts, and writers. Below is a list of the folks we have leading the Ascendo Crew. Co-President & Partner Melissa Burton I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you. CFO Vince Taylor I'm a paragraph. Click here to add your own text and edit me. I’m a great place for you to tell a story and let your users know a little more about you. CEO Harold Colby I'm a paragraph. Click here to add your own text and edit me. I’m a great place for you to tell a story and let your users know a little more about you. Director, Legal & Operations Tilly Evans I'm a paragraph. Click here to add your own text and edit me. I’m a great place for you to tell a story and let your users know a little more about you. HR Lead Richard Jones I'm a paragraph. Click here to add your own text and edit me. I’m a great place for you to tell a story and let your users know a little more about you. Project Manager Lucia Behar I'm a paragraph. Click here to add your own text and edit me. I’m a great place for you to tell a story and let your users know a little more about you. Sr. Project Manager Mark T. Wright I'm a paragraph. Click here to add your own text and edit me. I’m a great place for you to tell a story and let your users know a little more about you. Sr. Project Manager George Wood I'm a paragraph. Click here to add your own text and edit me. I’m a great place for you to tell a story and let your users know a little more about you. Lead Superintendent Olivia Clarke I'm a paragraph. Click here to add your own text and edit me. I’m a great place for you to tell a story and let your users know a little more about you. Marketing Manager Nathan Wise I'm a paragraph. Click here to add your own text and edit me. I’m a great place for you to tell a story and let your users know a little more about you. Our Office in Palo Alto Ascendo.ai 228 Hamilton Avenue, Floor 3, Palo Alto, CA 94301 Our Office in Chennai Ascendo.ai 8, Lalitha Nagar First St, Santhome, Mylapore, Chennai, Tamil Nadu 600004 Anandha Kannan Software Engineer "Young and Sensible" Anurag Data Scientist "Self-Driven" Arun Technical Support Engineer "Resilient Achiever" Gokulakrishnan Venkat Front End Engineer "Mr. UI Perfect" John Peter Data Scientist "Pioneering and Decisive" Karpagam Narayanan Co-Founder "Self-Made Woman" Khalisaran Kannan Head of Engineering "Empowered Catalyst" Lhavanyadevi RN QA & Customer Success Support "Supportive 24/7" Ramesh Kumar Sahu CX led Growth Strategist "Our Best Closer" Ramki PitchuIyer Co-Founder "Jack Of All Trades" Naveen Srinivasa Data Scientist "Transforming Insights" Prajeeth Muthukumaran Software Engineer "Front-End Visualiser" Do you have a curiosity to learn? Are you responsible and accountable to deliver what you promised? Are you not afraid to make mistakes? But ready to learn so the same mistake doesn't happen again? If so, you will be a great fit for Ascendo! Explore more Join Our Team We are hiring! Rohit Krishnamoorthy Lead Engineer "Visionary Reader" Randy Chinn Chief Revenue Officer "Revenue Innovation in Action" Vrinda Mathur Data Scientist "Our Great Find" Our Office in Chennai Ascendo.ai 8, Lalitha Nagar First St, Santhome, Mylapore, Chennai, Tamil Nadu 600004

Ascendo AI career oppurtunity for Sales Development RepresentativeFull Time Position Sales Development Representative Location Remote Employment Type Full Time Job Description Lead the deal lifecycle, enablement deliverables, required resources, technology support, maturity model, sales methodology, etc. Establish a deep understanding of customers’ business needs by creating value for customers for our solution footprint. Demonstrate to customers how they benefit by partnering with Ascendo and how our solutions deliver results. Aggressively develop and drive a sustainable commercial and solution strategy across multiple customer divisions and geographic poles that is aligned with the agreed account goals. Develop and execute an Account Playbook that formalizes the “go high / go low” strategy for the Enterprise account. Analyzes sales pipeline and maintains an array of opportunities to ensure that sales goals are achieved. Actively grow and maintain a multi-year account plan that will be shared globally with parts of our business including Marketing, Product Management, Sales, Professional Services, and Development teams to ensure coordination across the business. Objectives of this Role Ascendo AI is looking for a dynamic and ambitious Enterprise Sales Executive with a track record of proven success, with 2+ years of software sales in a high-growth SaaS startup (MUST!), to join our A-Team. As an SDR at Ascendo, you are a hunter. You are a creative, energetic, self-starter who understands the sales process. You know how to sell innovation and disruption through customer vision expansion and can drive deals forward to compress decision cycles. You love understanding a product in depth and are passionate about communicating its value to CIOs and COO of Fortune 500 companies. Always hunting for new opportunities, you must be able to close net new accounts while maintaining existing accounts. Skills and Qualifications 2-3 years experience in B2B lead generation, sales, or marketing (SaaS experience preferred) Innate ability to be creative and find a way around any encountered obstacles The ability to work and communicate with key decision-makers Excellent verbal and written communication skills Driven by a desire for excellence in a fast-paced, high-knowledge industry A consistent track record of goal attainment and over-achievement in your geography Dynamic, self-motivated, creative thinker with an appreciation of corporate goals An exceptional communicator- someone who is articulate, confident, self-aware, and personable If interested, Email your resume with LinkedIn profile to apply@ascendo.ai

2024 Predictions for Customer Service Teams Big developments are taking place in the world of customer service, as AI promises to transform the knowledge we gather from customer interactions. By leveraging vast amounts of available data, AI has the potential to exceed customer expectations and deliver a superior experience across multiple channels around the clock. This comprehensive research report explores the future trends of AI and machine learning trends in Customer Service. This includes LLMs, GPTs, Copilots, RAG applications, etc. With the rise of Domain Language Models (DLM), discover how AI is making a significant impact on customer experience in five key areas: 1. Self-Service 2. Assisted Service 3. Knowledge Management 4. Interaction trends 5. Support Operations Logistics Download your copy of the 2024 predictions for Customer Service teams to uncover the potential of these technologies, identify quick wins, and position your Service Operations for future success. More White Papers Auto categorization 01 Ascendo brings to you one of its most utilized and successful components, Auto Categorization, that is built on state of the art Natural Language Processing techniques and Deep Learning algorithms. AI Based Modern Support Experience 02 Businesses these days receive hundreds and even thousands of customer queries daily. Get started to transform complicated client communications on Slack to smooth, AI assisted interactions 03 Should Companies use Slack or Teams with Their Customers? Escalation Management Guide for proactive support teams 04 The term escalation refers to the action where the issue and the details of a customer interaction is sent higher up the chain, sometimes to the CEO level. View All Our Blog Here is your go-to guide on what's latest and greatest in delivering superior customer service with the power of artificial intelligence. Catch some invaluable industry insights, and take it forward on your social media channels! Read all Ready to learn more? Contact Us

Escalation Management Guide For Proactive Support Teams Every customer support team member is on a constant quest to satisfy every interaction with the customer to the fullest extent. They are on a constant lookout to try and minimize conflicts so it doesn't escalate. They keep an eye on something / anything that leaves customers agitated or frustrated. But escalations do happen. Some interactions do leave customers agitated or frustrated. It is a necessary byproduct to find unique feedback and perspectives and use it to improve improve the Support Experience. Here are the most important things to know about customer escalation management in day-to-day customer support. This whitepaper will go through the deeper aspects of Escalation management: What is Customer Escalation? Common Reasons For Escalations Types of Escalation Escalation Management Playbook Proactive Escalation Management A Brief Overview of Ascendo AI Think different in order to change the rules. By definition, if you don’t change the rules you aren’t a revolutionary, and if you don’t think different, you won’t change the rules. Download the full whitepaper to read more on this... More White Papers Auto categorization 01 Ascendo brings to you one of its most utilized and successful components, Auto Categorization, that is built on state of the art Natural Language Processing techniques and Deep Learning algorithms. AI Based Modern Support Experience 02 Businesses these days receive hundreds and even thousands of customer queries daily. Get started to transform complicated client communications on Slack to smooth, AI assisted interactions 03 Should Companies use Slack or Teams with Their Customers? Escalation Management Guide for proactive support teams 04 The term escalation refers to the action where the issue and the details of a customer interaction is sent higher up the chain, sometimes to the CEO level. View All Our Blog Here is your go-to guide on what's latest and greatest in delivering superior customer service with the power of artificial intelligence. Catch some invaluable industry insights, and take it forward on your social media channels! Read all Ready to learn more? Contact Us

Ascendo AI career oppurtunity for SEO SpecialistPart Time Position SEO Specialist Location Remote, United States Employment Type Part Time Job Description Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns Design, build and maintain our social media presence Measure and report the performance of all digital marketing campaigns, and assess against goals (ROI and KPIs) Identify trends and insights, and optimize spend and performance based on the insights Brainstorm new and creative growth strategies Plan, execute, and measure experiments and conversion tests Collaborate with internal teams to create landing pages and optimize the user experience Utilize the strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touchpoints Instrument conversion points and optimizes user funnels Collaborate with agencies and other vendor partners Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate Objectives of this Role Keep up-to-date with trends Manage marketing insights Plan and supervise marketing campaigns Website management and optimization Track website traffic and other metrics Optimize the performance of the website Give ideas as to how to increase ROI (returns on investment) Provide reports to the managing teams and clients Skills and Qualifications S/MS degree in marketing or a related field Proven working experience in digital marketing Demonstrable experience managing SEO/SEM and advertising campaigns Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate Experience in optimizing landing pages and user funnels Experience with A/B and multivariate experiments Solid knowledge of website analytics tools (e.g., Google Analytics, NetInsight, UberSuggest, WebTrends) Working knowledge of ad serving tools (e.g., DART, Atlas) Experience in setting up and optimizing Google Adwords campaigns Working knowledge of HTML, CSS, and JavaScript development and constraints Strong analytical skills and data-driven thinking Up-to-date with the latest trends and best practices in online marketing and measurement If interested, Email your resume with LinkedIn profile to apply@ascendo.ai

Unlock the potential of Generative AI Service CRM with Ascendo AI’s seamless Slack integration. Ascendo uses AI to analyze conversations, suggest solutions for agents, and build knowledge bases for better self-service and agent interactions. Discover the future of customer support today! Arm your agents with the help they need when they need it. Knowledge Intelligence Resolve issues as they arise. Know what questions come from customers and how agents are responding. Connect with an existing knowledge base or automatically create new knowledge from conversations. Improve only the knowledge that is required to meet your Self Service and agent quality goals. Derive Trends, Risks, Sentiment, and Patterns Real-time Voice of the Customer Automatically triage, tag, categorize and prioritize issues, solutions, and root causes across all Slack conversations. Get real-time Product Feedback, Knowledge Intelligence, and training information to automate Support Operations. Agent Assist wit hin Slack This integration lets your support agents use Ascendo’s self-learning engine with the/ask Ascendo slash command to get the solutions your customers could be looking for, making it a simple and powerful tool for agents handling customer queries. Run Support Operations on Slack Track and resolve issues that arise on Slack from within the conversations. Decide if you want your customers to get self-service or agents to get help or both from within Slack. Learn and create knowledge automatically from everyday interactions. Get the entire company involved so customer-facing teams are armed with the latest information to help customers. Use Slack for complete Support Operations Install app for Slack READY FOR PROACTIVE SUPPORT? Connect Now First Name Last Name Email Phone Submit Thanks for submitting! Ready for Agents, Customers and Leaders Install Guide A simple no-code method to install the Ascendo application in your Slack workspace.

Ascendo's Generative AI CRM empowers agents with AI-powered solutions & personalized support via data analysis & pre-trained models, fostering team expertise. Augmented Agent Assist agents where they need and when they need. Automatically learn from the expert to make every agent an expert. Sign up for free 5/5 Ratings SOC 2 certified No credit card required I I How We Do? Ascendo is the expert in every agent's back pocket Ascendo’s Core Engine utilizes state of the art NLU techniques to examine sentences based on the textual information and understands the word co-alignment within the text using Lexical Analysis and Syntactic Parsing combined with Word Semantics. In terms of understanding the context, we do not rely only on key-words. Ascendo uses Advanced Transformers and Attention networks to depict the text in the vector space. With the Attention mechanism and Positional Encoding, Ascendo is able to find context for any position within the sentence. Our models are pre trained on multiple customer tickets, cases, reviews and SRs and also get fine tuned based on customer’s datasets. This helps to understand text representations pragmatically, where problems can be linked to new problems in the same space, based on the context's relevance. Learn More Establish Connection Ascendo establishes connection with existing CRM, support data and historical service data, responses, knowledge bases, and bug database are ingested. Transforms information into multidimensional adaptive schema. Semantic Inference of data Ascendo engine organizes data to symptoms - problems - root cause and solution. Automated data pipeline, cleaning, organizing across many types of products is what Ascendo excels at. Recommendation Engine Looks at the dimension of problem context, solution effectiveness, recent solutions, and Provides top solution(s) for the root cause which users select amongst possible options. Symbiotic Man - Machine Built on the symbiotic Man-Machine principles to improve solutions continuously and never stops with the initial learning. Your Expert Agent A smart agent in every interaction and Channel. Resolve issues across any channel. This is a great space to write a long text about your company and your services. You can use this space to go into a little more detail about your company. Talk about your team and what services you provide. Share AI insights for any type of issue. Repeated issue? Simple Query? Complex issue? One-off issue? Stop searching across various applications. No more frantically calling experts or deploying field agents. Know what to ask, when to ask, how to look at customer data and follow recommendations. Tribal Knowledge Conversion. You need a system that learns from experts' every move. You need a system that elevates the efficiency of the entire team. Ascendo is the only platform that can help with individual resolutions as well as share patterns and actions for entire teams to improve. Learn More Sectors Our Focus Areas EXPLORE SECTORS We bring our expertise to multiple construction sectors, developing the industry's future and redefining what is possible, one project at a time. 01 Live Agent Transfer from Customer Self Service to Agent seamlessly across multiple channels so your customers can get help anytime and never have to repeat themselves. 02 One Prediction Manage all your customer interactions across all channels in one place while increasing agent quality. 03 Prioritize Prioritize, assign agents and triage cases automatically. Even know who is an expert for a particular type of issue resolution. Consolidated Consolidate view of every interaction across all channels. Ideal in • Issue Resolution • Triaging Automate Automate repeat processes as never before. Ideal in • Voice of the Customer • Patterns and trends Onboard Increase Customer Experience even as you onboard new agents. Ideal in • Tribal Knowledge • Quality and Efficiency Ready to learn more? Contact Us