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Understand the field failure characteristics along with customer install base growth trend, consumption pattern at depot-part level, type of support contracts, and supply chain constraints to recommend spare parts stocking requirements. How It Works Step 1 Analyze the impact for changes Planners can quickly get the entire shortage and surplus impact at any point in time. Ascendo provides the requirements of part by depot along with opportunity for substitution, cost impact, gaps, and additional needs at regional and global hubs. Step 2 Address shortage based on priority Knowing the potential risk and the level of risk allows planners to either move parts from one location to another or find the supplies to solve potential customer risks. Fully transition to proactive support! Step 3 Understand the SLA coverage and risks Logistics operations leaders can understand the potential SLA coverage risk by customer, product, depot, regions. They can guide their planners to take actions to solve coverage issues based on customer and business impact. Context Support teams that need to have spare parts face a unique challenge of needing to stock spare parts in one or more locations (depots) in order to satisfy support contract commitments they have with customers. Depending on the mission critical nature of the products, they may be offering various service levels such as 4 hour replacement, 8 hour replacement or Next Business Day (NBD). Given their customers are geographically dispersed, support teams may have to stock spares parts in more than one distribution center and depots. For global companies, they may also take into consideration specific country custom rules when deciding the location and quantity of their spare parts. Ascendo is able to use information such as the field failure characteristics, customer install base growth trend, specific consumption pattern at depot-part level, and type of support contracts, and recommend the spare parts stocking requirements. Using Ascendo, the logistics team can optimize their spares plan in a much more effective way. In conjunction with the support teams’s ERP system, planners are able to use Ascendo recommendations to determine their reorder point (ROP) at the spare part-location level. Ascendo's prediction logic provides customer SLA risk that logistics team leaders are able to use to take proactive actions. Furthermore, Ascendo can detect the change in install base movement and change in third party logistics team locations to provide proactive alerts for the logistics team to better plan their spare parts move as well as procurement. Cognitive Spares Understand the field failure characteristics, customer install base growth trend, consumption pattern at depot-part level, type of support contracts, and supply chain constraints to recommend spare parts stocking requirements. Watch Demo 5/5 Ratings Soc 2 certified No Credit card required I I Ready to learn more? Contact Us

Understand our privacy practices and how we comply with relevant data protection regulations. Your trust is our priority. Privacy Read Below Privacy Ascendo operates the ascendo.ai website, which provides information about our products and services. Ascendo.ai is committed to protecting the personal privacy of our website visitors and product users. We are committed to supporting GDPR and you can request our “GDPR Position” document by contacting us and requesting it. This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information for users of the ascendo.ai website. For users of our product, we ask that they consent to the “Ascendo User Consent” document. The document can be viewed here If you choose to use ascendo.ai, then you agree to the collection and use of information about this policy. The Personal Information that we collect is used for providing and improving the website and our product. We will not use or share your information with anyone except as described in this Privacy Policy. Information Collection and Use For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, email, and postal address. The information that we collect will be used to contact or identify you. If you are a user of the Ascendo application including Slack, we store the email ID, user name, and phone number. Log Data We want to inform you that whenever you visit our Service, we collect information that your browser sends to us which is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics. Cookies Cookies are files with a small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive. Our website uses these “cookies” to collect information and to improve our website. Service Providers We may employ third-party companies and individuals due to the following reasons: To facilitate our website; To perform website-related services; or To assist us in analyzing how our website is used. We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose. Security We value your trust in providing us with your Personal Information, thus we are striving to use commercially acceptable means of protecting it. Please review our complete security policy here. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security. Data Retention The time period for which Ascendo.ai retains customer data depends on the purpose for which it is used. Ascendo.ai retains customer data for as long as an account is active or in accordance with the agreement(s) between Ascendo.ai and the customer unless Ascendo.ai is required by law to dispose of data earlier or retain data longer. Data Disposal Ascendo.ai disposes of customer data within 30 days of a request by a current or former customer or in accordance with the Customer’s agreement(s) with Ascendo.ai. The main customer contact noted in the Customer’s agreement(s) with Ascendo.ai may send a request to delete by contacting Ascendo customer support via email at askascendo.support@ascendo.ai . Ascendo.ai may retain and use data necessary for the contract such as proof of contract in order to comply with its legal obligations, resolve disputes, and enforce agreements. Ascendo.ai hosting and service providers are responsible for ensuring the removal of data from disks allocated to Ascendo.ai use before they are repurposed and the destruction of decommissioned hardware. Only a limited number of Ascendo.ai employees have access to delete customer data. Links to Other Sites Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. Changes to This Privacy Policy We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page. Contact Us If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at policy@ascendo.ai . Privacy Policy Last Updated: May 17, 2023 PRIVACY POLICY OF ASCENDO For Security Questions Contact - ascendoinfosec@ascendo.ai Ready to learn more? Contact Us

Empower Customers with Enhanced Self-Service using Generative AI. Our enhanced self-service platform integrates AI bots across multiple support channels, providing instant, personalized assistance. Increase customer satisfaction & agent efficiency. OMNI CHANNEL SELF SERVICE Measure Quality of Resolution Mimic talking to an expert in every virtual reaction Meet your Customer in any channel Scale your team at any point of your customer journey Customer Feedback Learning Keep improving with every feedback Measure customer support experience from all channels Do way more with fewer agents Enhanced Self Service Resolve issues, learn from issues, build the ability to augment human agents. Scale your workforce. Watch Demo 5/5 Ratings SOC 2 certified No credit card required I I WE DO IT FOR YOU 01 Virtual Agent It has never been easier to resolve complex issues before. Ascendo provides intelligent predictions based on your queries and guides you towards the resolution efficiently. Now, reach out to more customers through multiple channels right from where conversations begin. Easily provide end customers with a human-like AI Bot or have smart search enabled on your websites, always available to self-serve without any human assistance. Ascendo also spreads its wings on direct channels like Slack and Whatsapp making the process more interactive, accessible and faster than ever before. With primary predictions and actionable secondary predictions, we aim to decrease your resolution time and increase your productive outcomes. 02 Fully Automatic Ascendo is a fully automatic no-code solution to enhance your self service. Integrate Ascendo models with multiple support channels such as conversational Bots, Slack and WhatsApp with minimal efforts. No issues go unattended with Ascendo. We keep track of all the new issues that are fed into Ascendo’s Intelligence engine. The AI engine always keeps learning from every user interaction automatically, and updates the solution stack with smarter solutions over time. Ascendo also guides users right from the beginning to the very end of the resolution process, making it a lot easier to find the needle in the haystack. 03 Immediate ROI Ascendo provides an opportunity to turn the high volume of complex data to your advantage and make a greater impact. With reduction in number of escalations, reduction in problem to solution time and increase in overall productivity of the agents, you recognize ROI from day 1. Ascendo gets the most out of support interactions, and increases your customer’s satisfaction to greater levels. Ascendo provides recognized ROI in the product so you can align your costs with true value from using Ascendo. 04 Self-Learning Engine One of the biggest challenges in the customer support process is to keep up with the ever-changing and evolving problem and solution stack. Ascendo bravely deals with it, thanks to its self-learning engine. Our self learning engine is backed by state of the art NLU algorithms with hybrid Machine Learning models working in parallel. Our models learn from every single customer interaction, from all the data sources and various support channels. This allows Ascendo to categorize your issues, detect new issues, look up for existing solutions and enhance the solutions with more relevant knowledge. Now your agents are always up to date with the latest information. 05 Automatic Entitlement Ascendo’s engine understands the respective entitlements for customers, throughout the support journey, starting right from the very beginning when the interaction is initiated to the resolution of the issue. Ascendo’s entitlements are spread across customer’s support channels, the type of customers, total term, and purchases. Ascendo automatically keeps track of these entitlements and also helps the agents to be on track. Now you don’t have to spend additional time to manage entitlements and utilize Ascendo's ability to do the job faster and more efficiently. Get started with Ascendo Today Contact us

Proactive customer service with Ascendo AI. Our smart backlog system offers proactive support, predictive solutions, and personalized responses based on ticket history and context. Boost agent efficiency & deliver exceptional service. Smart Backlog Provide your experts at all times and all channels with virtual agent. Watch Demo 5/5 Ratings SOC 2 certified No credit card required I I Top Call Drivers As the volume of data increases, the complexity of the issues also goes higher exponentially. This leads to the immediate need of not just tracking issues, but also keeping an eye on how issues are changing over time, which issues are causing continuous customer dissatisfaction, what latent factors are causing issues to go up/down and which ones are completely new or unseen. With Ascendo’s AI Engine, the above challenge, which takes almost 17.2 hours a week on an average for an agent, becomes a click of a button! Auto-triage Dealing with the continuous flurry of new issues in the form of tickets is always a challenge. Ascendo surmounts this by providing you a smart backlog for your tickets that entails not only actions to prioritize, sort and keep track of your tickets but also predictions to automatically group similar tickets together and solutions to resolve them, then and there. Ascendo performs contextual clustering on your tickets and groups them into similar buckets. From here, not only can you see the number of tickets for each type of issue, but also take actions on these tickets from within Ascendo itself. Ascendo also provides predictive solutions based on the history of your tickets, contextual information and hidden intent. This knowledge can then also be applied to existing tickets in the form of responses, that are generated by Ascendo using the predictive results. 01 Understanding the Problem While it is incredibly difficult to deal with the high volume, velocity and variety of data, Ascendo has created algorithms that can help you understand the data deeply. Utilizing the state of the art NLP and ML models, we are able to generate data insights and provide relevant solutions at the same time. 02 Recommendation Engine Ascendo uses its custom advanced ranking system to choose the most valuable and relevant solutions for the problem searched. To set the right relevance, our ranking system also keeps track of any human feedback and other features such as solution’s recency, expert technicians and the number of clicks. 03 Autonomous Along with understanding keyword importance, Ascendo AI Engine uses Advanced Transformers and Attention networks to depict the text in the vector space. With the Attention mechanism and Positional Encoding, Ascendo is able to find context for any position within the sentence. 04 Categories & Sub Categories Ascendo AI engine is able to inspect the incoming issues to find the related symptoms, problem categories and problem subcategories. This gives knowledge to the agents, which otherwise goes undetected. Consequently, the agents can take the right actions and result in fewer escalations. 05 A Guide for Agents Gone are the days when agents had to do everything by themselves. Ascendo provides an always available guide to agents that intelligently pilots the agents towards the right solutions, actions, and the right game plan. 06 Resolve with Minimal Bias No matter how careful you are, where your ticket ends up always involves a bias. With Ascendo’s AI, you need not worry any more, as it removes the undetected subjectivity that often comes into play when a ticket is being routed to the right assignee. Get started with Ascendo Today Contact Us

Discover how Ascendo AI's Agentic AI platform revolutionizes Return Merchandise Authorization (RMA) by automating workflows, reducing resolution times, and enhancing customer satisfaction through intelligent support solutions. Your CRM’s Built-In Privacy Guardian Sensitive customer data slipping into the wrong view? Ascendo AI’s Privacy Filter Module acts fast: obfuscate emails in leads, anonymize names in tickets, hide credit cards in invoices, and redact IPs in logs—automatically. Compliance simplified, risks minimized, trust maximized. Privacy shouldn’t be a chore. Return Material Authorization Providing high-quality products and services. If you face any issues, our RMA process makes resolving the problem easy and efficient. Watch Demo No credit card required I 5/5 Ratings I SOC 2 certified Get started with Ascendo Today Contact Us

Supercharge Customer Support with Ascendo AI's Chrome Extension. AI-powered (NLP & NLU) CRM integration for faster issue resolution and expert identification. Insights from your CRM Enable agents to get resolution suggestions right from your CRM. Highlight the right pieces of knowledge pertinent to problem resolution. Capture tribal knowledge to drive consistency across agents of various ability and tenure. Standardize quality of resolution. Use it from Simple to Complex issues Get fully automated Knowledge intelligence to only improve knowledge that is relevant to issue trends. Granular Ability ready for the enterprise to provide knowledge access across various systems of record, business units and product groups. Chrome Extension Get the power of AI without leaving your workflow environment. Sign up for free Trusted by AI for CRM With Ascendo Chrome extension your Customer Service Experience Management takes to the next level. Artificial Intelligence, Machine Learning, Natural Language Processing (NLP) and Natural Language Understanding (NLU) are used to provide predictions on solution, root cause category, sub category for any ticket or case in your Customer Relationship Management (CRM) or other ticketing software. Along with issue resolution as agent assist, support agents can also know the technical support expert. Sign up for free Get started with Ascendo Today Contact us

Understand the technology behind Ascendo AI, an Agentic AI platform for technical support and field service. Unavoidable Three V's With inconsistent similarities between large amounts of incoming data along with the frequency of product updates, support teams deal with exponential complexity to the process of unearthing trends in the data. Organizations want to get real-time customer pulse as support experience becomes critical to revenue growth in a subscription economy. 01 V olume 02 V elocity 03 V ariety Read full white paper > We at Ascendo Believe in Resolution instead of Deflection Resolution instead of opening a ticket Resolution before Escalation What We Do Predict, Prevent, Resolve, Precise No more guess work on what the intent, relevance, sentiment and context is in every interaction. Significantly increase efficiency from day 1. Learn More Establish Connection Ascendo establishes connection with existing CRM, support data and historical service data, responses, knowledge bases, and bug database are ingested. Transforms information into multidimensional adaptive schema. Semantic Inference of data Ascendo engine organizes data to symptoms - problems - root cause and solution. Automated data pipeline, cleaning, organizing across many types of products is what Ascendo excels at. Recommendation Engine Look at the dimension of problem context, solution effectiveness, recent solutions, Provides top solution(s) for the root cause which users select amongst possible options. Symbiotic Man - Machine Built on the symbiotic Man-Machine principles to improve solutions continuously and never stops with the initial learning. Ready to Deploy Ascendo started to build on its intuition from the scratch, that is, have a basic understanding of the text. This needs no prior information that had to be filled in by experts. Ascendo utilizes state of the art NLP techniques to examine sentences based on the textual information and understand the word co-alignment within the text using Lexical Analysis and Syntactic Parsing. Combined with Word Semantics, Ascendo is completely able to make complete sense of sentence structures recognizing single words and phrases within your text. For example, Computer and Software as individual words vs Computer Software as a phrase. This part of understanding involves a number of parallel operations like sentence dependency parsing, word tokenization, part-of-speech tagging and more. See How> What is behind the engine? 01 Cognitive Intelligence 02 Conversational Intelligence 03 Agent Guides 04 Leader Patterns Built-in Intelligence Enterprise Ready 01 Security Encryption in rest; Encryption in motion; true multi-tenant; secure transfer learning; SOC 2 compliant. We have you covered! 02 Access Control Control User, Permissions, Groups, Roles, access forms down to the Business Unit and product level. Scale Onboarding. 03 RAS Reliability - Availability - Scalability - performance. We take these seriously in our so you have the peace of mind. 04 No code Truly no code deployment. Start with one product, one business unit, see ROI right in our tool from day ONE! 05 Open API Want to bring in AI functionality to your search, bot or other channels? Want more flexibility? Try our API integration. 06 Integrated Truly no code integration. If you find your system of record software not in our list, let us know. READY FOR PROACTIVE SUPPORT? Connect Now First Name Last Name Email Submit Thanks for submitting!

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Boost Customer Engagement with AI Support! Join Ascendo's Podcast Dialogue with Customer Support Experts. Learn from Industry Leaders on AI-powered CX & Automation. Where Experience speaks Dialogue About E xperience D ialogue! In these interactions, we pick a hard topic that doesn’t have really a straightforward answer. We then bring in speakers who have been there, and seen this but approached it in very different ways. This is a space for healthy disagreements and discussions but in a respectful way. Just by the nature of how we have conceived this, you will see passionate voices of opinions, friends having a dialogue and thereby even interrupting each other or finishing each other’s sentences. Our Mission "At the end of each dialogue, we want you and our audience to leave with valuable insights and approaches that you can try at your workplace- and continue the discourse in our slack channels! " 11 LinkedIn groups 5 Slack Channels Continuous Engagement 4818 members in leadership Our Support Community Total audience of 330K READY FOR PROACTIVE SUPPORT? Connect Now First Name Last Name Email Submit Thanks for submitting! GPT (Generative Pre-trained Transformer) prompts and associated best-knowledgeable posts. Dated : 19th Jan 2023 Duration : 35 Minutes Turning customer service into profit center Read Summary There is excitement on many tech and business channels on ChatGPT from Open.AI. Dated : 20 December 2022 Duration : 24 Minutes ChatGPT and the future of Customer Support Read Summary “Support today reacts to external metrics rather than proactively creating and using data” Dated : 1st December 2022 Duration : 48 Minutes Using proactive metrics for support operations Read Summary Learn how to use everyday interactions , to automate creating knowledge, and spreading knowledge to help colleagues and serve customers efficiently. Utilize knowledge objects in Salesforce to be able to bring value to Slack. Dated : 10th November 2022 Duration : 16 Minutes Automation Dreamin' 2022 Knowledge Intelligence with Salesforce and Slack. Read Summary In these interactions, we pick a hard topic that doesn’t really have a straightforward answer. We then bring in speakers who have been there, seen this but approached it in very different ways. Dated : 27th October 2022 Duration : 30 Minutes Using AI to Drive Service Improvements Read Summary Essential for any business in discovering markets and developing products. Dated : 11th August 2022 Duration : 54 Minutes The voice of the customer in discovering markets, developing products Read Summary A series of tasks can be delegated to a group of users at different measures Dated : 28th June 2022 Duration : 32 Minutes Customer Playbooks: When is it useful and how to create one that evolves? Read Summary Facilitates the ability to keep customers satisfied and to retain them. Dated : 10th June 2022 Duration : 30 Minutes Deepdive Voice of the Customer Playbook Read Summary Whether it is a small or a larger organization, diverse talent or hiring should be important for real growth. Dated : 7th April 2022 Duration : 57 Minutes How to Attract and Hire Diverse Talent? Read Summary An organization that sees its customer service department as a cost center is ignoring a significant opportunity to increase customer loyalty and lifetime value. Dated : 10th March 2022 Duration : 42 Minutes Growth Through Support Dialogue Read Summary The pandemic has taught us innovative ways to connect with key customers more than ever before. Dated : 5th May 2022 Duration : 61 Minutes Strategies to manage difficult situations with key customers Read Summary Does your client portfolio include international customers or do you expect it to in the future? Dated : 25th May 2022 Duration : 25 Minutes Cultural changes that we see within CX in the African continent Read Summary

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