Customer service improves one level when you translate Information into Knowledge, and that is why Ascendo’s AI Engine is built. With Ascendo, become a super Agent, and a Smart leader. Dive deeper into issues, solutions, gaps, knowledge, and top drivers to increase saving and CSAT score. Utilize Ascendo Data Enrichment to enhance your knowledge, learn from this knowledge and makes it prediction ready, and be proactive support. Knowledge Intelligence Provide your experts at all times and all channels with virtual agent. Watch Demo 5/5 Ratings SOC 2 certified No credit card required I I Let's Begin Become a Super Agent It’s time to give up all the manual work, starting from understanding problems, to managing knowledge, to recommending solutions. Learn More Establish Connections No need to keep jumping between your CRM systems looking for relevant information. Easily connect to multiple CRMs and other data sources using Ascendo’s simple no-code integrations and observe the solutions ranked all together, at one place. Translate Abstract data to Knowledge Unstructured tribal data becomes knowledge only when you know where it can be used and applied. With Ascendo’s AI Engine, it becomes easier to understand how solutions can be applied to problems, and how solutions and problems correlate among themselves so that the relevant solutions can become your knowledge stack. Understand the Gaps It isn’t hard anymore to know where the gaps are! Ascendo’s Auto Categorization and Top Call Drivers help you understand how issues change over time, which ones are prevailing issues and for which ones you need solutions to cover the gaps. Fill in the Gaps Do not wait for someone to create knowledge for you. Utilize Ascendo Data Enrichment to enhance your knowledge each time new issues are detected and fill in the open gaps. Ascendo readily learns from this knowledge and makes it prediction ready, on the fly. Update your Knowledge Static Knowledge is never enough in a world of endless possibilities. Using Ascendo’s modules, easily update and enhance knowledge articles whenever necessary. Or simply wait for Ascendo to find out when is the best time to do so! Become a Smart Leader Understand what data sources are most important in decision making. Recognize Valuable Knowledge It is immensely important to know what type of knowledge is more helpful to assign resources across your knowledge management. Ascendo brings relevance from over all the available data sources, and provides a high level observability over how your solutions are distributed. Observe Constructive Insights Discover Insights from various knowledge sources and when customers are interacting. Ascendo provides the most meaningful insights on its leaderboard that help you make impactful decisions. Optimize Time Utilization Save multiple man hours that were being spent to create knowledge content after numerous internal discussions. With Ascendo, easily figure out what are the most important knowledge sources, solutions, and actions that are necessary to be in effect. Calculate CSAT and Savings Determine how knowledge inclusion affects customer satisfaction scores and savings. Dive deeper into issues, solutions, gaps, knowledge and top drivers that can have a powerful impact to increase savings and CSAT scores. Learn More Get started with Ascendo Today Contact us

Ascendo AI career oppurtunity for Digital MarketerPart Time Position Digital Marketer Location Remote Employment Type Part Time Job Description Collaborate with team members to execute sales and marketing campaigns, leading brainstorming sessions to execute marketing plans for internal and external projects Help gather, analyze and present the brand, competitor insights, trends, and data Contribute to other lead generation and customer-acquisition activities, such as sales enablement, media promotion, networking, trade shows, and events Coordinate public relations and outreach initiatives, including press release distribution, awards, company announcements, and speaker proposals Measure and report the performance of marketing campaigns, gain insight, and assess against goals Objectives of this Role Lead the marketing team for the implementation of effective marketing programs that achieve company and client objectives Assist in the execution of a variety of marketing initiatives that drive brand awareness, trial, and distribution, including the day-to-day execution of marketing campaigns, promotions, and sales support Support the development and execution of sales and marketing materials, adapting scopes, timelines, and deliverables as needed for maximum benefit Build skill sets and engage in ongoing education for the company Skills and Qualifications Bachelor’s degree in Art, Marketing, Business, or a related field 1+ years experience with marketing, sales, or advertising Hands-on experience developing campaigns and promotions Proven success in a fast-paced environment, working with a team and individually Exceptional oral and written communication skills, and presentation ability If interested, Email your resume with LinkedIn profile to apply@ascendo.ai

Join a dynamic roundtable for Support and Service pros to gain career strategies, leadership insights, and powerful networking opportunities. Career Accelerator Roundtable Supercharge your career in Support and Service Leadership, join a dynamic roundtable for insider tactics, elite networking, and real-world growth strategies. Wednesday 20th August 2 PM - 3 PM PST Online event About Event Join a high-impact roundtable designed for professionals in Customer Support, Technical Support, and Field Service. This interactive session brings together individual contributors, managers, and senior leaders to share real-world strategies on career growth, leadership, and personal branding. Gain actionable insights, connect with industry peers, and unlock new opportunities to accelerate your career in today’s evolving service landscape. Whether you're aiming for your next role or sharpening your leadership edge, this event equips you with tools to thrive. Walk away with peer-driven insights, expert guidance, and a powerful network to elevate your career journey. What to Expect Peer-to-peer learning with professionals across roles and industries Resume, interview & branding tips Trend-focused career discussions Role-specific growth strategies Powerful peer networking Insights from top leaders Karpagam Narayanan CEO at Ascendo AI Melissa Hogan Sr. Director, Digital Transformation & Continuous Improvement, Asset Optimization, EDFR NA Our Speaker RAJIB BORA Vice President Field Services Mentor in-house OTHO LYON Vice President Customer Success Interested in speaking at our upcoming Career Roundtable events? Signup Here Glimpses from our last "Career Accelerator Roundtable" Sr. Director, Digital Transformation & Continuous Improvement, Asset Optimization, EDFR NA Chris Dickerson VP Service Planning and Logistics Optimized Inventory, Improved SLA We are able to achieve a 95% SLA with hardly any firefighting. We proactively manage and optimize the inventory of 5,000 unique spare parts across 300 depots. Payam Karbassi Global Service Segment Leader MUST HAVE solution for customer support Easy to setup and configure. The game-plan for remote as well as field support prediction results are right-on. Ascendo AI provides excellent support for initial setup and on-going collaboration. We needed an advanced tool to realize labor and material cost savings while maintaining enhanced experience for customers and partners. We are on the path to realize improved benefits across our product portfolio. Kevin Yang Senior Data Scientist Superb models that provides results With Ascendo AI, we are able to enhance patient experience and predict outcomes. The tool also calls out Top trending issues from all of the Voice of the Customer interactions to provide Product Feedback. Ascendo AI helps us to predict patient churn so we can proactively address to improve patient treatment and therapy. Being proactive will enable us to stay as a market leader. Viktor Kehayov VP, Product Engineering SAP FSM Leveraging Enterprise Data: Our SAP FSM with Ascendo AI Our SAP AI-driven FSM solution, alongside partner offering Ascendo AI, is well-equipped for finding reliable solutions using existing data in SAP and other knowledge content. Brenda Guardado Senior Director Customer Success Innovative product offerings and amazing support The Ascendo AI team is extremely pleasant to work with. They are responsive, they show they truly care about your experience with their product, and were quick to iterate on any feedback provided. Ascendo AI has an amazing product offering that integrates well with shared Slack channels and empowers our team to seamlessly support customers effectively and accurately. Cedric Prevost Service Delivery and Infrastructure Leader for Life Care Solution Must have solution finder tool for Field Service Ascendo AI is extremely easy to add new products. We like the design and the easy of use in terms of getting the solutions to customer reported problems. Ascendo ai is helping to support Field engineers doing field and remote support. This is a very useful tool to support new hired field engineer less experience than the others. Alexandra Pham Senior Customer Success Manager Ascendo AI is a must have for CX! Ascendo AI made it so easy to bring Trending issues, Knowledge intelligence, Quality and Voice of the Customer across our support channels. We used Slack as a channel and Ascendo AI helps learn from the interactions. Automatically coming up with Trending issues that we can feed back to the Product team. It is like having Voice of the Customer in our back pockets. Brenda Bernal Vice President AI-Driven Solutions and Knowledge Creation Ascendo AI solves 88% of customer issues immediately and for the rest, guides us by helping to create knowledge. Atad Bronstein Director of Customer Success Transforming Knowledge Dynamics Anjuna’s Product Support team uses Ascendo AI to quickly assimilate knowledge and rapidly resolve new support requests across a variety of customer deployment environments. Our products are highly-technical and always-evolving, and Ascendo AI helped us achieve and even overachieve Support KPIs such as: reducing Time-To-Resolution and increasing the number of Resolution-In-First-Touch. John Heald Global VP, SAP CX SAP and Ascendo AI Partner to Enhance Customer Support Happy to celebrate this news about having Ascendo.ai on our SAP Store. Looking forward to working with them and our great customers, empowering resolution at every point and channel of service. Stacy McQuestion Sr. Logistics Analyst Absolute must for managing customer support SLA Ascendo AI is so easy to get a proactive measure of where we need to stock spare parts to address potential customer demand. We have very stringent and critical SLA requirements and Ascendo AI helps us to take proactive actions. Infinera products are used in mission-critical environments, and it is crucial to provide top-notch customer service while optimizing for cost. Ascendo AI helps us to do just that. Kiet Dam LCS Service VCP & Product Quality Leader Ascendo AI is transforming field service team delivery The tool is very initutive to use and navigate. The tool also constantly improves upon itself as additional data gets uploaded or as users give input. It gives our field team a great gameplan to resolve customer issues based on previous service records. We are trying to improve labor and parts efficiencies along with reducing customer downtime. We have realized labor and material savings year over year. Deovrat Vibhandik Lead Engineer Service Engineering Best Predictor tool for support and troubleshooting for Field Engineers Easy interface that provides the best solution along with guidance on root cause and solution areas. We can also get the best technician to provide guidance on the fix. Ease of troubleshooting and clear gameplan for our field engineers to solve customer issues. We are getting benefits on both labor and material cost. Matt Mitchell Technical Support Principal Engineer From Reactive to Proactive: Ascendo AI Revolutionized Support Ascendo AI has transformed the battleground of technical support, turning what was once a two-week reactive struggle into a one-day proactive plan, ensuring the right solutions (activity and part) are in place before they're needed. Ahmad Azlan Isa Country Senior Engineer Search Resolution Feedback Ascendo AI is helping resolve GE customer devices and systems problems. I appreciate the search engine, which organizes products into distinct groups. Chandrasekar Elongovan Senior Quality Manager Technical Service APAC Deeper insights on the field usage of our equipment We have complex medical devices and we perform varying types of preventative maintenance (PM). Ascendo AI brought out the insights into the cause and effect of such PMs and the trending issues using inference models. These insights are helping us to make proactive steps in the way we provide services. With the recommendation from Ascendo AI we are able to proactively determine PM offerings. James Fitts Director of Service Planning Perfect Solution for Reverse Logistics Spare parts Support Ascendo was Flexible to support our unique business needs. We are able to address our SLA requirements proactively resulting in enhanced Customer Satisfaction and Less Escalation. We are able to predict how much parts we need, where we need it, in time to meet our SLA. With our current Supply Chain Constraints, Planning moves to the forefront of our customer experience. Amitkumar Parihar Customer Success Manager Easy to use and clear prediction results. It is user friendly Easy to connect with CRM data. We can add knowledge enrichment at any point of time. Ascendo AI self learning engine provides best results for customer support team. We introduced new products and also support legacy products, it is so much easier to use Ascendo for new users to ramp up with products. Using Ascendo AI is like Google search for customer support. Amy Waranauskas Service Product Line Manager Easy to use reliable platform with a robust roadmap Ascendo AI has collaboratively worked with us, meeting with us every week to discuss status and collaborate on new ideas. The use case I am involved in is a spares planning application including predictive algorithms. The Ascendo AI application has contributed to significant improvements in SLA compliance for these services. Chuck Kellen Associate Director of Continuous Improvement Blown away! We were up and running in an hour! EDF has been looking to drive consistency, quality, uptime and productivity across its global Field Service team. Ascendo AI agents had the capability to pull data from within SAP and outside. We were able to set up the initial deployment in less than an hour and start using Ascendo Agents. We are "blown away" by the way Ascendo AI is able to comprehend and provide Generative AI solutions with clear steps. Industry leaders soar with Ascendo.AI it’s your turn to elevate with AI and communications. Trusted by Chuck Kellen Associate Director, Continuous Improvement & Maintenance Digital Product Manager, Asset Optimization, EDFR NA Melissa Hogan Sr. Director, Digital Transformation & Continuous Improvement, Asset Optimization, EDFR NA Awards & Achievements We rely on the power of data, and so can you. All G2 ratings Ascendo is extremely easy to add new products. We like the design and the easy of use in terms of getting the solutions to customer reported problems. Cedric Prevost Service Delivery and Infrastructure Leader for Life Care Solution - Europe & Africa at GE Healthcare Pre-book a 1:1 Executive Meeting With Us Request a meeting

7634ea8b-1c0a-49fb-a06c-3f6842c3edf6 Knowledge Intelligence with Ascendo AI

Understand our privacy practices and how we comply with relevant data protection regulations. Your trust is our priority. Privacy Read Below Privacy Ascendo operates the ascendo.ai website, which provides information about our products and services. Ascendo.ai is committed to protecting the personal privacy of our website visitors and product users. We are committed to supporting GDPR and you can request our “GDPR Position” document by contacting us and requesting it. This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information for users of the ascendo.ai website. For users of our product, we ask that they consent to the “Ascendo User Consent” document. The document can be viewed here If you choose to use ascendo.ai, then you agree to the collection and use of information about this policy. The Personal Information that we collect is used for providing and improving the website and our product. We will not use or share your information with anyone except as described in this Privacy Policy. Information Collection and Use For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, email, and postal address. The information that we collect will be used to contact or identify you. If you are a user of the Ascendo application including Slack, we store the email ID, user name, and phone number. Log Data We want to inform you that whenever you visit our Service, we collect information that your browser sends to us which is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics. Cookies Cookies are files with a small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive. Our website uses these “cookies” to collect information and to improve our website. Service Providers We may employ third-party companies and individuals due to the following reasons: To facilitate our website; To perform website-related services; or To assist us in analyzing how our website is used. We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose. Security We value your trust in providing us with your Personal Information, thus we are striving to use commercially acceptable means of protecting it. Please review our complete security policy here. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security. Data Retention The time period for which Ascendo.ai retains customer data depends on the purpose for which it is used. Ascendo.ai retains customer data for as long as an account is active or in accordance with the agreement(s) between Ascendo.ai and the customer unless Ascendo.ai is required by law to dispose of data earlier or retain data longer. Data Disposal Ascendo.ai disposes of customer data within 30 days of a request by a current or former customer or in accordance with the Customer’s agreement(s) with Ascendo.ai. The main customer contact noted in the Customer’s agreement(s) with Ascendo.ai may send a request to delete by contacting Ascendo customer support via email at askascendo.support@ascendo.ai . Ascendo.ai may retain and use data necessary for the contract such as proof of contract in order to comply with its legal obligations, resolve disputes, and enforce agreements. Ascendo.ai hosting and service providers are responsible for ensuring the removal of data from disks allocated to Ascendo.ai use before they are repurposed and the destruction of decommissioned hardware. Only a limited number of Ascendo.ai employees have access to delete customer data. Links to Other Sites Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. Changes to This Privacy Policy We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page. Contact Us If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at policy@ascendo.ai . Privacy Policy Last Updated: May 17, 2023 PRIVACY POLICY OF ASCENDO For Security Questions Contact - ascendoinfosec@ascendo.ai Ready to learn more? Contact Us

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Book a personalized demo with Ascendo.ai to see how our AI-driven platform streamlines IT operations, boosts efficiency, and enhances customer experience Book a demo Discover how Ascendo.ai can help you eliminate support inefficiencies and spot granular consumer insights. Product Integrations Resources Blog Standards Why Ascendo AI? Careers Partners Pricing Contact Us Book a demo Event Take a Tour (All) More... Contact Us

Speaker: Maureen Azzato Discover how AI is revolutionizing the future of field service with Maureen Azzato Speaker: Maureen Azzato April 2, 2025 Previous Item Next Item This episode of the Ascendo AI Experience Dialogue Podcast explores the transformative role of AI in field service operations, focusing on how service leaders can leverage AI to drive profitability, efficiency, and customer-centric solutions. Maureen Azzato, Producer of Field Service USA, discusses the evolving trends in service management, the integration of AI across the service lifecycle, and the innovative AI Advisory Lab, a hands-on forum for practitioners to engage with technical experts and real-world use cases. Key takeaways include the shift from internal AI optimization to customer-facing solutions, the importance of starting with targeted AI use cases, and the growing recognition of service teams as profit centers. About the Speaker: Maureen Azzato is the Portfolio Director at Worldwide Business Research and the Producer of Field Service USA, where she designs industry-leading programs based on deep research and practitioner insights. With years of experience curating events for service leaders, she is a driving force in advancing AI adoption and innovation in the field service sector.

Join a dynamic roundtable for Support and Service pros to gain career strategies, leadership insights, and powerful networking opportunities. Trusted by Career Roundtable Speaker Signup Supercharge your career in Support and Service Leadership, join a dynamic roundtable for insider tactics, elite networking, and real-world growth strategies. Wednesday 20th August 2 PM - 3 PM PST Online event About Event Join a high-impact roundtable designed for professionals in Customer Support, Technical Support, and Field Service. This interactive session brings together individual contributors, managers, and senior leaders to share real-world strategies on career growth, leadership, and personal branding. Gain actionable insights, connect with industry peers, and unlock new opportunities to accelerate your career in today’s evolving service landscape. Whether you're aiming for your next role or sharpening your leadership edge, this event equips you with tools to thrive. Walk away with peer-driven insights, expert guidance, and a powerful network to elevate your career journey. Glimpse from our previous Career Roundtable Events Peer-to-peer learning with professionals across roles and industries Resume, interview & branding tips Trend-focused career discussions Role-specific growth strategies Powerful peer networking Insights from top leaders Karpagam Narayanan CEO at Ascendo AI Melissa Hogan Sr. Director, Digital Transformation & Continuous Improvement, Asset Optimization, EDFR NA Our Previous Speakers RAJIB BORA Vice President Field Services Freudenberg e-Power Systems Chuck Kellen Associate Director, Continuous Improvement & Maintenance Digital Product Manager, Asset Optimization, EDFR NA Melissa Hogan Sr. Director, Digital Transformation & Continuous Improvement, Asset Optimization, EDFR NA Interested in speaking at our upcoming Career Roundtable events? Signup Here Glimpses from our last "Career Accelerator Roundtable" Sr. Director, Digital Transformation & Continuous Improvement, Asset Optimization, EDFR NA Awards & Achievements We rely on the power of data, and so can you. All G2 ratings Ascendo is extremely easy to add new products. We like the design and the easy of use in terms of getting the solutions to customer reported problems. Cedric Prevost Service Delivery and Infrastructure Leader for Life Care Solution - Europe & Africa at GE Healthcare Chris Dickerson VP Service Planning and Logistics Optimized Inventory, Improved SLA We are able to achieve a 95% SLA with hardly any firefighting. We proactively manage and optimize the inventory of 5,000 unique spare parts across 300 depots. Payam Karbassi Global Service Segment Leader MUST HAVE solution for customer support Easy to setup and configure. The game-plan for remote as well as field support prediction results are right-on. Ascendo AI provides excellent support for initial setup and on-going collaboration. We needed an advanced tool to realize labor and material cost savings while maintaining enhanced experience for customers and partners. We are on the path to realize improved benefits across our product portfolio. Kevin Yang Senior Data Scientist Superb models that provides results With Ascendo AI, we are able to enhance patient experience and predict outcomes. The tool also calls out Top trending issues from all of the Voice of the Customer interactions to provide Product Feedback. Ascendo AI helps us to predict patient churn so we can proactively address to improve patient treatment and therapy. Being proactive will enable us to stay as a market leader. Viktor Kehayov VP, Product Engineering SAP FSM Leveraging Enterprise Data: Our SAP FSM with Ascendo AI Our SAP AI-driven FSM solution, alongside partner offering Ascendo AI, is well-equipped for finding reliable solutions using existing data in SAP and other knowledge content. Brenda Guardado Senior Director Customer Success Innovative product offerings and amazing support The Ascendo AI team is extremely pleasant to work with. They are responsive, they show they truly care about your experience with their product, and were quick to iterate on any feedback provided. Ascendo AI has an amazing product offering that integrates well with shared Slack channels and empowers our team to seamlessly support customers effectively and accurately. Cedric Prevost Service Delivery and Infrastructure Leader for Life Care Solution Must have solution finder tool for Field Service Ascendo AI is extremely easy to add new products. We like the design and the easy of use in terms of getting the solutions to customer reported problems. Ascendo ai is helping to support Field engineers doing field and remote support. This is a very useful tool to support new hired field engineer less experience than the others. Alexandra Pham Senior Customer Success Manager Ascendo AI is a must have for CX! Ascendo AI made it so easy to bring Trending issues, Knowledge intelligence, Quality and Voice of the Customer across our support channels. We used Slack as a channel and Ascendo AI helps learn from the interactions. Automatically coming up with Trending issues that we can feed back to the Product team. It is like having Voice of the Customer in our back pockets. Brenda Bernal Vice President AI-Driven Solutions and Knowledge Creation Ascendo AI solves 88% of customer issues immediately and for the rest, guides us by helping to create knowledge. Atad Bronstein Director of Customer Success Transforming Knowledge Dynamics Anjuna’s Product Support team uses Ascendo AI to quickly assimilate knowledge and rapidly resolve new support requests across a variety of customer deployment environments. Our products are highly-technical and always-evolving, and Ascendo AI helped us achieve and even overachieve Support KPIs such as: reducing Time-To-Resolution and increasing the number of Resolution-In-First-Touch. John Heald Global VP, SAP CX SAP and Ascendo AI Partner to Enhance Customer Support Happy to celebrate this news about having Ascendo.ai on our SAP Store. Looking forward to working with them and our great customers, empowering resolution at every point and channel of service. Stacy McQuestion Sr. Logistics Analyst Absolute must for managing customer support SLA Ascendo AI is so easy to get a proactive measure of where we need to stock spare parts to address potential customer demand. We have very stringent and critical SLA requirements and Ascendo AI helps us to take proactive actions. Infinera products are used in mission-critical environments, and it is crucial to provide top-notch customer service while optimizing for cost. Ascendo AI helps us to do just that. Kiet Dam LCS Service VCP & Product Quality Leader Ascendo AI is transforming field service team delivery The tool is very initutive to use and navigate. The tool also constantly improves upon itself as additional data gets uploaded or as users give input. It gives our field team a great gameplan to resolve customer issues based on previous service records. We are trying to improve labor and parts efficiencies along with reducing customer downtime. We have realized labor and material savings year over year. Deovrat Vibhandik Lead Engineer Service Engineering Best Predictor tool for support and troubleshooting for Field Engineers Easy interface that provides the best solution along with guidance on root cause and solution areas. We can also get the best technician to provide guidance on the fix. Ease of troubleshooting and clear gameplan for our field engineers to solve customer issues. We are getting benefits on both labor and material cost. Matt Mitchell Technical Support Principal Engineer From Reactive to Proactive: Ascendo AI Revolutionized Support Ascendo AI has transformed the battleground of technical support, turning what was once a two-week reactive struggle into a one-day proactive plan, ensuring the right solutions (activity and part) are in place before they're needed. Ahmad Azlan Isa Country Senior Engineer Search Resolution Feedback Ascendo AI is helping resolve GE customer devices and systems problems. I appreciate the search engine, which organizes products into distinct groups. Chandrasekar Elongovan Senior Quality Manager Technical Service APAC Deeper insights on the field usage of our equipment We have complex medical devices and we perform varying types of preventative maintenance (PM). Ascendo AI brought out the insights into the cause and effect of such PMs and the trending issues using inference models. These insights are helping us to make proactive steps in the way we provide services. With the recommendation from Ascendo AI we are able to proactively determine PM offerings. James Fitts Director of Service Planning Perfect Solution for Reverse Logistics Spare parts Support Ascendo was Flexible to support our unique business needs. We are able to address our SLA requirements proactively resulting in enhanced Customer Satisfaction and Less Escalation. We are able to predict how much parts we need, where we need it, in time to meet our SLA. With our current Supply Chain Constraints, Planning moves to the forefront of our customer experience. Amitkumar Parihar Customer Success Manager Easy to use and clear prediction results. It is user friendly Easy to connect with CRM data. We can add knowledge enrichment at any point of time. Ascendo AI self learning engine provides best results for customer support team. We introduced new products and also support legacy products, it is so much easier to use Ascendo for new users to ramp up with products. Using Ascendo AI is like Google search for customer support. Amy Waranauskas Service Product Line Manager Easy to use reliable platform with a robust roadmap Ascendo AI has collaboratively worked with us, meeting with us every week to discuss status and collaborate on new ideas. The use case I am involved in is a spares planning application including predictive algorithms. The Ascendo AI application has contributed to significant improvements in SLA compliance for these services. Chuck Kellen Associate Director of Continuous Improvement Blown away! We were up and running in an hour! EDF has been looking to drive consistency, quality, uptime and productivity across its global Field Service team. Ascendo AI agents had the capability to pull data from within SAP and outside. We were able to set up the initial deployment in less than an hour and start using Ascendo Agents. We are "blown away" by the way Ascendo AI is able to comprehend and provide Generative AI solutions with clear steps. Industry leaders soar with Ascendo.AI it’s your turn to elevate with AI and communications. Pre-book a 1:1 Executive Meeting With Us Request a meeting

Understand the field failure characteristics along with customer install base growth trend, consumption pattern at depot-part level, type of support contracts, and supply chain constraints to recommend spare parts stocking requirements. How It Works Step 1 Analyze the impact for changes Planners can quickly get the entire shortage and surplus impact at any point in time. Ascendo provides the requirements of part by depot along with opportunity for substitution, cost impact, gaps, and additional needs at regional and global hubs. Step 2 Address shortage based on priority Knowing the potential risk and the level of risk allows planners to either move parts from one location to another or find the supplies to solve potential customer risks. Fully transition to proactive support! Step 3 Understand the SLA coverage and risks Logistics operations leaders can understand the potential SLA coverage risk by customer, product, depot, regions. They can guide their planners to take actions to solve coverage issues based on customer and business impact. Context Support teams that need to have spare parts face a unique challenge of needing to stock spare parts in one or more locations (depots) in order to satisfy support contract commitments they have with customers. Depending on the mission critical nature of the products, they may be offering various service levels such as 4 hour replacement, 8 hour replacement or Next Business Day (NBD). Given their customers are geographically dispersed, support teams may have to stock spares parts in more than one distribution center and depots. For global companies, they may also take into consideration specific country custom rules when deciding the location and quantity of their spare parts. Ascendo is able to use information such as the field failure characteristics, customer install base growth trend, specific consumption pattern at depot-part level, and type of support contracts, and recommend the spare parts stocking requirements. Using Ascendo, the logistics team can optimize their spares plan in a much more effective way. In conjunction with the support teams’s ERP system, planners are able to use Ascendo recommendations to determine their reorder point (ROP) at the spare part-location level. Ascendo's prediction logic provides customer SLA risk that logistics team leaders are able to use to take proactive actions. Furthermore, Ascendo can detect the change in install base movement and change in third party logistics team locations to provide proactive alerts for the logistics team to better plan their spare parts move as well as procurement. Cognitive Spares Understand the field failure characteristics, customer install base growth trend, consumption pattern at depot-part level, type of support contracts, and supply chain constraints to recommend spare parts stocking requirements. Watch Demo 5/5 Ratings Soc 2 certified No Credit card required I I Ready to learn more? Contact Us