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Learn about everything from case studies product info, to viewpoints from the core team

“AI is clearly at the forefront of technology and really one of the few areas drawing heavy excitement and funding. At JumpCloud, we have started down the path of leveraging AI capabilities in our self-service chatbot experience. In a few short months, it has already proven more effective at resolving cases compared to traditional chatbot answer programming. I would vote for Integrated Knowledge Intelligence and Proactive Service as the next big areas in AI for CS org. My recommendation is to start somewhere small with limited risk and you will learn a ton just through the process.”

Manuel "Manny" Ruiz

VP of Global Customer Success

jumpcloud

Research Papers

Research paper

Auto Categorization

Ascendo brings to you one of its most utilized and successful components, Auto Categorization, that is built on state-of-the-art Natural Language Processing techniques and Deep Learning algorithms.

Research paper

AI Based Modern Support Experience

Get started to transform Support from reactive to proactive.

Research paper

Augmented Agent

Tired of frustrated agents and overwhelmed customers? Ascendo's Augmented Agent is the ultimate copilot for your support team.

Research paper

Why Ascendo

Unleash the power of your data. Discover how Ascendo can transform your customer service.

Research paper

Escalation Management Guide for Proactive Support Teams

Don't just react to escalations, proactively prevent them. Unleash the power of Ascendo and transform your support experience.

Research paper

Senior Support & Service Community: AI's Impact on Compensation Trends

Discover how Ascendo AI's expertise sheds light on the evolving compensation landscape in Senior Support and Service Community. Gain actionable insights to help organizations adapt compensation structures and attract top talent in an AI-driven era.

Research paper

Proactive Customer Retention Paper

Revolutionize your approach to customer service. Traditional methods fall short, costing more and leaving customers dissatisfied. Break free from reactivity—download our report for a data-driven, proactive strategy that boosts customer retention and your bottom line.

Research paper

2024 Predictions for Customer Service Teams

Explore the future of customer service with AI and machine learning trends. AI unleashes potential in self-service, assisted support, and beyond. Download our 2024 predictions for customer service teams to stay ahead and position your operations for success.

Research paper

Knowledge Management to Knowledge Intelligence

Forget clunky knowledge management! KI, powered by AI, makes it smarter and more helpful for customer support. It learns, creates, and shares knowledge. KCI, an advanced KI approach, prioritizes valuable content and guides workflows. The result: exceptional customer service through intelligent knowledge.

Research paper

Elevate Support Logistics Operations with Ascendo AI

Explore the future of service logistics with Ascendo.AI's cutting-edge machine learning and big data solutions. Discover how Cognitive Parts Planning optimizes spare parts management for efficient service operations.

Research paper

Agentic AI: A Paradigm Shift in Generative AI

Discover how Agentic AI is revolutionizing Generative AI with a platform of intelligent AI agents. This white paper delves deep into the capabilities and benefits of Agentic AI, showcasing real-world examples and use cases for customer support and service organizations.

Research paper

Should Companies Use Slack or Teams with their Customers?

Get started to transform complicated client communications on Slack to smooth, AI assisted interactions.

Research paper

AI Search

Revolutionize customer support with Ascendo AI search. Go beyond chatbots, find answers instantly.

Research paper

Field Service Management: How AI Agents Can Boost Field Service Operations

Discover how Ascendo AI's Knowledge First Agentic AI platform is revolutionizing field service management. Learn how AI Agents can boost field service operations.

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