There were  517M records breached  just in November 2023.  There have been over 2.6B data breaches  in the last 2 years! It is more important than ever to take every precaution to keep user data safe. One way that a company can ensure that they keep data safe is by undergoing SOC 2 Certification .  In the fast-paced world of B2B SaaS (Software as a Service), Ascendo.ai stands out not just for its innovative solutions but also for its unwavering commitment to SOC 2 (Service Organization Control 2) compliance.  Why do we take SOC 2 seriously? What does SOC 2 stand for?   SOC 2 stands for “Service Organization Control 2.”    It is a framework for managing and securing sensitive data that is relevant to technology and cloud computing organizations. Developed by the American Institute of Certified Public Accountants (AICPA), SOC 2 focuses on the security, availability, processing integrity, confidentiality, and privacy of customer data. Companies that handle sensitive client information, such as those in the SaaS (Software as a Service) industry, often undergo SOC 2 compliance audits to demonstrate their commitment to data security and privacy. The certification process involves an audit by a third party to verify that a company is meeting SOC guidelines.  Why is SOC 2 Certification Important?   SOC 2 Certification is vital because it holds businesses to a standard that protects consumer data. It allows the consumer to have peace of mind knowing that a company is vetted and approved, with data.   SOC Certification is essential for companies that store data in the cloud and those that offer SaaS (Software-as-a-Service) subscriptions. Companies that handle healthcare information fall under patient-protection laws and HIPAA (Health Insurance Portability and Accountability), so having SOC 2 certification and compliance is a good step for them to show they are protecting patients’ information such as when offering medical insurance verification services.   SOC 2 Certification is not required, but it is a way of communicating the degree of care a company takes to the consumer. High-profile data breaches  are in the news all the time, and it seems more accessible than ever for criminals to compromise confidential data.  Companies should test all web applications and software to ensure they stand up to hacking, Denial of Service (DOS) attacks, and any other attempts that compromise customer information. When a company does have a data breach, it lowers public opinion of them, and users can experience identity theft. That could ruin their credit or lose them their retirement savings!  It is up to companies who use this data to conduct business to protect their users. A SOC 2 certification can go a long way to building user confidence.  SOC 2 Trust Services Criteria   To pass the SOC 2 audit  process, a third party evaluates a company’s system on five SOC 2 Trust Services Criteria including:  Security   Availability  Processing Integrity  Confidentiality  Privacy   Let us delve into why Ascendo.ai takes SOC 2 seriously and how this commitment is instrumental in enhancing data security, fostering customer trust, and positioning the company as a reliable industry leader.  SOC 2 Trust Service Criteria Customer-Centric Approach   Ascendo.ai places its customers at the forefront of its priorities. Recognizing that trust is the foundation of any successful partnership, Ascendo.ai has embraced SOC 2 compliance  to assure clients that their data is handled with the highest level of security and confidentiality.  Proactive Data Security Measures   Taking SOC 2 seriously is not just a compliance checkbox for Ascendo.ai ; it is a proactive stance toward ensuring the utmost security of client information. The company has invested in robust internal controls and advanced security measures to identify and address potential vulnerabilities, minimizing the risk of data breaches.  Leadership in Data Protection Ascendo.ai sees SOC 2 compliance as an opportunity to lead in the realm of data protection. By voluntarily adhering to these stringent standards, the company sets a precedent in the industry, displaying its commitment to maintaining the highest levels of security and privacy for its clients.  Customer Education and Transparency SOC 2 compliance is not just a behind-the-scenes effort for Ascendo.ai ; the company actively educates its customers on the significance of this commitment. By fostering transparency and open communication, Ascendo.ai ensures that clients are not only aware of the measures in place but also feel empowered in their choice of a SaaS partner.  Continuous Improvement and Adaptation Ascendo.ai ’s dedication to SOC 2 compliance goes beyond a one-time effort. The company views it as a continuous journey of improvement and adaptation. By staying abreast of evolving security threats and compliance requirements, Ascendo.ai ensures that its data protection measures remain at the forefront of industry standards.  Strategic Business Advantages   For Ascendo.ai , taking SOC 2 seriously is not just about compliance; it is a strategic advantage. The company recognizes that in an era where clients prioritize secure partnerships, being SOC 2 compliant positions Ascendo.ai as a trusted and reliable choice for businesses seeking advanced SaaS solutions.  Proofing for Global Audience Ascendo.ai has global users in over 61 countries. Its commitment to SOC 2 compliance becomes a key enabler. Many international markets and enterprise clients demand adherence to SOC 2 standards, and Ascendo’s proactive stance ensures seamless integration and partnerships on a global scale.  Conclusion Ascendo’s dedication to SOC 2 compliance is not merely a requirement; it is a testament to the company’s commitment to client trust, data security , and industry leadership. By taking SOC 2 seriously, Ascendo.ai not only safeguards its clients’ sensitive information but also solidifies its position as a forward-thinking and reliable partner in the dynamic landscape of B2B SaaS.  Learn More Ascendo Announces SOC 2 Certification How to Scale Support to a Large Number of Customers?

Choosing the Right Solution for the Support Teams As businesses increasingly rely on automated tools to enhance customer service and operational efficiency, the terms " Chatbot " and " Conversational AI " are often used. However, while they share similarities, they represent different levels of technological sophistication and capabilities. Understanding these differences is crucial for organisations looking to implement the right solution for their needs. What is a Chatbot?  A chatbot is a rule-based system designed to interact with agents through pre-defined scripts. It can handle straightforward tasks such as answering FAQs or guiding agents through specific processes. These bots operate within a narrow scope and are limited by the commands they’ve been programmed to recognize. For instance, Amazon Lex uses natural language models but is still typically deployed as a traditional chatbot in many applications, limited to specific, rule-based tasks.  What is Conversational AI?  Conversational AI , on the other hand, represents the evolution of chatbot technology, incorporating advanced machine learning and natural language processing ( NLP ) to enable more dynamic and contextual interactions. Unlike simple chatbots, the  Conversational AI  of Ascendo.AI  can understand and respond to open-ended questions, learn from previous interactions, and provide more personalised experiences. This allows for more natural and human-like conversations, as seen in platforms like Google's Conversational AI, which powers virtual assistants to engage with users across multiple channels.  Key Differences  1. Complexity and Flexibility : While ChatBots follow a strict set of rules, Conversational AI  adapts to user inputs, making it more flexible in handling diverse queries. This flexibility is achieved through NLP and machine learning, enabling the AI to refine its responses over time.    2. User Experience : Chatbots are often limited to providing specific information based on user prompts, which can sometimes lead to frustrating experiences if the bot fails to understand the request. On the other hand, Conversational AI can manage more complex interactions, improving customer satisfaction by providing relevant responses and insights even in tough scenarios.     3. Scalability and Efficiency : Both chatbots and conversational AI  offer scalability, but conversational AI has the edge in handling high volumes of interactions simultaneously while maintaining a high level of accuracy and relevance. This makes conversational AI  ideal for businesses looking to automate complex customer service  tasks without compromising on quality.     4. Application and Use Cases : Simple chatbots are best suited for tasks like answering FAQs, booking appointments, or guiding users through basic processes. In contrast, conversational AI  can be deployed in a wider range of applications, from personalized customer support  to sales and marketing automation, as well as complex data analysis tasks.     Choosing the Right Solution  When deciding between a chatbot and conversational AI , consider the specific needs of your business:     -  For Basic Interactions : If your primary goal is to automate routine tasks like answering common questions, a chatbot might suffice. Some other tools can be configured for these purposes with minimal setup.     - For Complex and Dynamic Interactions : If your business requires a more nuanced approach to customer interactions, conversational AI  is the better choice. It offers the flexibility and learning capabilities necessary to handle a broader range of queries and provide personalised responses.    ChatBot vs Conversational AI Result for Chatbot vs Conversational AI  In the battle of Chatbot vs conversational AI, Chatbot gives a success rate of 60% whereas Conversational AI gives a 90% success rate. As conversational AI  continues to evolve, businesses that invest in this technology are likely to gain a competitive edge by offering superior customer experiences  and optimising their operations.    For more information on conversational AI technology for the support teams, visit Ascendo.AI Learn more: The Future of Customer Service: Generative AI CRM Copilots Tips to transition from Self-Assign to Automatic Assignment

Automated self-service approaches are a set of techniques that allow people to solve problems on their own without having to ask for help. They're often used in situations where asking for help would be too difficult or embarrassing. It's increasingly hard to find retail shops, restaurants, and public spaces that don't utilize self-service technologies in some form. Everybody wants things done quickly and without concern for the process. Likewise, to enhance customer service and cut expenses, organizations are increasingly introducing automated self-service technologies (SST). Besides, if you are still not convinced that self-service is the best way to be served, many companies are adopting the combination of human-machine. That way, they satisfy both needs: speed and personalized service. Let's take a look at how self-service technologies are being employed in different sectors. 1. Travel SST in the tourism and hospitality industry allows for a better customer experience. Airports Common Use Self Service kiosk at an airport in India The airport can be a hectic and crowded environment, with long queues and waiting periods. SST enables airports to replace flight check-in, baggage check-in, and airport parking with automated machines, thereby improving the overall experience of air travel. From the customer's perspective, SST shortens the time it takes to complete formalities and provides flexibility. Hotels At hotels, self-service kiosks give customers a convenient check-in option, especially at late hours. Guests can use contactless technology for various purposes such as checking in and out, updating preferences, room service, and payment. Tourist Places Floor plan provided by an American museum to guide its visitors In the age of COVID, it is more important than ever to employ self-service stations in tourist spots as they keep the public safe by limiting the spread of viruses and other germs. SST also assists tourists in ticketing, navigation, and providing information on exhibits. Parking Kiosks They are compact devices that help motorists obtain parking tickets for parking their vehicles in a parking lot for a certain period. Sometimes, people don’t park their cars in an organized manner and end up occupying so much space. By enforcing smart parking systems such as CCTVs and parking kiosks, the parking lot can be used to its optimum level. Motorists also have a variety of payment options. With SST, the old parking systems' difficulties are gone for customers. 2. Banking Traditional banking structure is rigid and not customer-centric. Previously, opening an account took many days and numerous paperwork. People who travel abroad often could not control their finances easily. Even today, banks are accessible only during a certain time. Customers demanded flexibility in banking. The advent of self-service technology thus drastically improved customer experience. Now, customers can manage their finances at all times without having to visit a branch by using self-service channels like ATMs, mobile banking, banking apps, and internet banking. Automated self-service options have made processes- monitoring account balances and statements, transferring funds, paying bills, and making purchases- quicker and hassle-free. People don't have to worry about long waiting periods, thanks to multiple payment methods and 24/7 access to services. 3. Healthcare Be it at a hospital or a doctor’s office, SST can improve in-person visits. Patients expect their healthcare experience to be fast and flexible, as other industries are already offering this type of service to customers. Digital technology has given birth to all-in-one platforms that automate the complete medical check-in procedure. Collecting and integrating patients' data is a huge benefit. This means that patients' data will be available to doctors, hospitals, insurance companies, and other medical institutions. In addition to providing a seamless experience for the customer, this process also greatly enhances patient and preventative care. 4. Retail SST in retail spaces has become a part of our daily lives rather than a new feature. Supermarkets Self-checkout machine at a supermarket Shoppers can now scan and check out their purchases without assistance, thanks to self-checkouts. The number one customer pain point, as per Capgemini's Smart Stores report , is having to wait in lengthy lines when it comes to billing. However, through SST, customers enjoy a finer in-store experience and a swift checkout process. Fast Food Chains Customers placing orders on their own at McDonald's Customers don't like to wait around when they visit fast food restaurants in particular. With the help of SST, customers can place orders and pay their bills in a single transaction. Getting the order correct is a metric for customer satisfaction. Self-ordering increases order accuracy. It directly sends the order to the kitchen, expediting the overall process. Vending Machines Automated devices known as vending machines distribute goods like refreshments, snacks, lottery tickets, and other items. By doing away with the requirement for a physical checkout, these stores also have the advantage of being open around the clock and giving customers the quick, easy shopping experience they've grown accustomed to. Self-Service Gas Stations Where customers serve themselves, paying before they pump gas into their vehicles. Self-service gas stations are usually cheaper than full-service ones, and customers can save time by not having to wait for an attendant. This is however a contentious technology as fear of fires and explosions has led some places to ban self-service gas stations. 5. Government Government-run institutions are becoming more customer-friendly by employing self-service technologies. DMV DMVs are changing the perception of who they are by providing a good customer experience with the use of SST. To reduce the queues and therefore wait times and also to save money, kiosks are set up in DMV offices and off-site locations. These kiosks provide various services including license renewal, duplicate printing, as well as registration renewal and printing for cars, trailers, and boats. Some DMVs are collaborating with the judicial system so that court-ordered fines can be paid via self-service kiosks too. They not only give customers a better experience by removing the dreaded wait, but they are also providing them with the ability to do things other than those unique to the DMV. Post Office A digital kiosk at a post office Customers want same-day delivery, real-time tracking of their packages, and the ability to redirect deliveries that are already in flight. To keep up with these demands, post offices must adopt digital technology. Self-service enables post offices to be more agile and responsive, while also allowing for the establishment of new services at a cheaper cost. Post offices with greater accessibility have greater revenue potential and can satisfy their customers while focusing their staff on the most valuable or complicated customer transactions. Customer Automated Self-Service: What Is It & How To Do It Right? Customer automated self-service is the process in which a business gives its customers the ability to find solutions on their own without having to wait for a support representative or another team member. Resolving common customer issues should be automated. This way, your support agents will have time to tackle complex problems. Build your self-service tools based on your customers' issues to gain maximum benefits. In the rare scenarios, automated self-service goes wrong, do let customers know that you've made a mistake and apologize for it. This type of communication works because it shows that you care about making things right with the customer. Track the performance of your SST through various metrics such as Customer Satisfaction Score (CSAT), Customer Effort Score (CES), ticket resolution rate, and the number of unresolved tickets. The data will provide insights for further optimization. Build A Best-In-Class Customer Self-Service Experience Ascendo helps companies offer proactive support with the power of artificial intelligence. Based on customers' queries, Ascendo's AI bot provides intelligent predictions and guides toward resolution easily. Ascendo is available directly on channels like Slack and WhatsApp to assist support teams in handling customer issues, making the process more interactive, more accessible, and faster. All interactions with customers are recorded and used as a knowledge base to understand the trends of customer concerns over time. When an agent handoff occurs, the agent is not only aware of the previous solutions the customer has tried, but also has access to more predictions due to extensive data access. Ascendo empowers support agents with AI Search, a feature that consolidates knowledge from multiple data sources to provide solutions in one platform. Customer support teams can easily add this smart search to their work environment and use it to solve issues efficiently. If you are interested in improving your support operations, contact us.

Explore how Ascendo.ai empowers field service teams with AI-driven automation, predictive insights, and enhanced customer support at Field Service USA Peak Conference August 14th and 15th | 2:00 PM - 2:40 PM EDT Session ID : S330G Pre-book a 1:1 Executive Meeting With Us Request a meeting Mark your calendars for August 14th and 15th as Ascendo AI hosts its inaugural Peak Conference , a groundbreaking gathering for field service and customer service leaders, chief customer officers, and service visionaries. This isn’t just another tech showcase; it’s a mission-driven forum to explore how to implement AI with intention. Dive into actionable strategies that solve real-world service challenges, empower teams with smarter tools, and drive measurable outcomes. Whether you’re reimagining customer experiences or optimizing service operations, Peak Conference will equip you with insights to turn ambition into action. Stay tuned for agenda reveals, speaker announcements, and more. Ready to elevate your service game? Peak Conference is where the future of intentional AI begins. Meet Our Speakers Chuck Kellen Associate Director, Continuous Improvement & Maintenance Digital Product Manager, Asset Optimization, EDFR NA Melissa Hogan Sr. Director, Digital Transformation & Continuous Improvement, Asset Optimization, EDFR NA Karpagam Narayanan CEO at Ascendo AI Chris Dickerson VP Service Planning and Logistics Optimized Inventory, Improved SLA We are able to achieve a 95% SLA with hardly any firefighting. We proactively manage and optimize the inventory of 5,000 unique spare parts across 300 depots. Payam Karbassi Global Service Segment Leader MUST HAVE solution for customer support Easy to setup and configure. The game-plan for remote as well as field support prediction results are right-on. Ascendo AI provides excellent support for initial setup and on-going collaboration. We needed an advanced tool to realize labor and material cost savings while maintaining enhanced experience for customers and partners. We are on the path to realize improved benefits across our product portfolio. Kevin Yang Senior Data Scientist Superb models that provides results With Ascendo AI, we are able to enhance patient experience and predict outcomes. The tool also calls out Top trending issues from all of the Voice of the Customer interactions to provide Product Feedback. Ascendo AI helps us to predict patient churn so we can proactively address to improve patient treatment and therapy. Being proactive will enable us to stay as a market leader. Viktor Kehayov VP, Product Engineering SAP FSM Leveraging Enterprise Data: Our SAP FSM with Ascendo AI Our SAP AI-driven FSM solution, alongside partner offering Ascendo AI, is well-equipped for finding reliable solutions using existing data in SAP and other knowledge content. Brenda Guardado Senior Director Customer Success Innovative product offerings and amazing support The Ascendo AI team is extremely pleasant to work with. They are responsive, they show they truly care about your experience with their product, and were quick to iterate on any feedback provided. Ascendo AI has an amazing product offering that integrates well with shared Slack channels and empowers our team to seamlessly support customers effectively and accurately. Cedric Prevost Service Delivery and Infrastructure Leader for Life Care Solution Must have solution finder tool for Field Service Ascendo AI is extremely easy to add new products. We like the design and the easy of use in terms of getting the solutions to customer reported problems. Ascendo ai is helping to support Field engineers doing field and remote support. This is a very useful tool to support new hired field engineer less experience than the others. Alexandra Pham Senior Customer Success Manager Ascendo AI is a must have for CX! Ascendo AI made it so easy to bring Trending issues, Knowledge intelligence, Quality and Voice of the Customer across our support channels. We used Slack as a channel and Ascendo AI helps learn from the interactions. Automatically coming up with Trending issues that we can feed back to the Product team. It is like having Voice of the Customer in our back pockets. Brenda Bernal Vice President AI-Driven Solutions and Knowledge Creation Ascendo AI solves 88% of customer issues immediately and for the rest, guides us by helping to create knowledge. Atad Bronstein Director of Customer Success Transforming Knowledge Dynamics Anjuna’s Product Support team uses Ascendo AI to quickly assimilate knowledge and rapidly resolve new support requests across a variety of customer deployment environments. Our products are highly-technical and always-evolving, and Ascendo AI helped us achieve and even overachieve Support KPIs such as: reducing Time-To-Resolution and increasing the number of Resolution-In-First-Touch. John Heald Global VP, SAP CX SAP and Ascendo AI Partner to Enhance Customer Support Happy to celebrate this news about having Ascendo.ai on our SAP Store. Looking forward to working with them and our great customers, empowering resolution at every point and channel of service. Stacy McQuestion Sr. Logistics Analyst Absolute must for managing customer support SLA Ascendo AI is so easy to get a proactive measure of where we need to stock spare parts to address potential customer demand. We have very stringent and critical SLA requirements and Ascendo AI helps us to take proactive actions. Infinera products are used in mission-critical environments, and it is crucial to provide top-notch customer service while optimizing for cost. Ascendo AI helps us to do just that. Kiet Dam LCS Service VCP & Product Quality Leader Ascendo AI is transforming field service team delivery The tool is very initutive to use and navigate. The tool also constantly improves upon itself as additional data gets uploaded or as users give input. It gives our field team a great gameplan to resolve customer issues based on previous service records. We are trying to improve labor and parts efficiencies along with reducing customer downtime. We have realized labor and material savings year over year. Deovrat Vibhandik Lead Engineer Service Engineering Best Predictor tool for support and troubleshooting for Field Engineers Easy interface that provides the best solution along with guidance on root cause and solution areas. We can also get the best technician to provide guidance on the fix. Ease of troubleshooting and clear gameplan for our field engineers to solve customer issues. We are getting benefits on both labor and material cost. Matt Mitchell Technical Support Principal Engineer From Reactive to Proactive: Ascendo AI Revolutionized Support Ascendo AI has transformed the battleground of technical support, turning what was once a two-week reactive struggle into a one-day proactive plan, ensuring the right solutions (activity and part) are in place before they're needed. Ahmad Azlan Isa Country Senior Engineer Search Resolution Feedback Ascendo AI is helping resolve GE customer devices and systems problems. I appreciate the search engine, which organizes products into distinct groups. Chandrasekar Elongovan Senior Quality Manager Technical Service APAC Deeper insights on the field usage of our equipment We have complex medical devices and we perform varying types of preventative maintenance (PM). Ascendo AI brought out the insights into the cause and effect of such PMs and the trending issues using inference models. These insights are helping us to make proactive steps in the way we provide services. With the recommendation from Ascendo AI we are able to proactively determine PM offerings. James Fitts Director of Service Planning Perfect Solution for Reverse Logistics Spare parts Support Ascendo was Flexible to support our unique business needs. We are able to address our SLA requirements proactively resulting in enhanced Customer Satisfaction and Less Escalation. We are able to predict how much parts we need, where we need it, in time to meet our SLA. With our current Supply Chain Constraints, Planning moves to the forefront of our customer experience. Amitkumar Parihar Customer Success Manager Easy to use and clear prediction results. It is user friendly Easy to connect with CRM data. We can add knowledge enrichment at any point of time. Ascendo AI self learning engine provides best results for customer support team. We introduced new products and also support legacy products, it is so much easier to use Ascendo for new users to ramp up with products. Using Ascendo AI is like Google search for customer support. Amy Waranauskas Service Product Line Manager Easy to use reliable platform with a robust roadmap Ascendo AI has collaboratively worked with us, meeting with us every week to discuss status and collaborate on new ideas. The use case I am involved in is a spares planning application including predictive algorithms. The Ascendo AI application has contributed to significant improvements in SLA compliance for these services. Chuck Kellen Associate Director of Continuous Improvement Blown away! We were up and running in an hour! EDF has been looking to drive consistency, quality, uptime and productivity across its global Field Service team. Ascendo AI agents had the capability to pull data from within SAP and outside. We were able to set up the initial deployment in less than an hour and start using Ascendo Agents. We are "blown away" by the way Ascendo AI is able to comprehend and provide Generative AI solutions with clear steps. Industry leaders soar with Ascendo.AI it’s your turn to elevate with AI and communications. Trusted by Awards & Achievements We rely on the power of data, and so can you. All G2 ratings Ascendo is extremely easy to add new products. We like the design and the easy of use in terms of getting the solutions to customer reported problems. Cedric Prevost Service Delivery and Infrastructure Leader for Life Care Solution - Europe & Africa at GE Healthcare Pre-book a 1:1 Executive Meeting With Us Request a meeting

Peak Conference 2025 Press Article Title Write a brief description of the article to spark people's interest and persuade them to read the complete article. Read More Article Title Write a brief description of the article to spark people's interest and persuade them to read the complete article. Read More Article Title Write a brief description of the article to spark people's interest and persuade them to read the complete article. Read More Trusted by Awards & Achievements We rely on the power of data, and so can you. All G2 ratings Ascendo is extremely easy to add new products. We like the design and the easy of use in terms of getting the solutions to customer reported problems. Cedric Prevost Service Delivery and Infrastructure Leader for Life Care Solution - Europe & Africa at GE Healthcare

Discover how Ascendo.ai’s Resolution AI Agents automate issue resolution, reduce support costs, and enhance customer satisfaction through intelligent workflows Resolution AI Agents Resolution AI Agent is an integrated solution that connects chat, search, web, and Slack agents to streamline problem-solving and drive efficient resolutions. Watch Demo 5/5 Ratings SOC 2 certified No credit card required I I Chat Search Slack Chat Leverage the power of Conversational AI to transform your customer interactions! From self-service options to agent-assisted support, AI agents deliver consistent, personalized experiences across all your channels. Watch Demo AI Agent with Intelligence Overwhelmed by managing numerous chatbots and support tools for different platforms like Slack, Teams, and WhatsApp? Drowning in a sea of rules, processes, and endless chatbot training? There's a better way. Introducing Ascendo AI, the revolutionary resolution engine that unifies your customer support across all channels. Powered by advanced data analysis, Ascendo delivers the most relevant solutions based on each interaction, eliminating the need for complex, time-consuming chatbot training for each platform. Focus on what matters most – delivering exceptional customer experiences. Ascendo AI empowers you to measure every self-service interaction, analyze key metrics like resolution rates and customer satisfaction, and effortlessly scale your support team. Ditch lengthy proof-of-concept phases and see real results from the start. Let Ascendo AI tackle the complexities of multi-channel support, so you can focus on building stronger customer relationships. Ascendo AI Conversational Engine 01 Not your Chat bot! Ascendo’s AI Agent consolidates knowledge from multiple data sources to provide your customers solutions with any interaction. Your customers need not create a ticket for all issues when a myriad of probabilistically ranked solutions are provided from multiple data sources on one page. 02 Solve Complex Issues Our distinctive AI search model returns contextual solutions as it has been able to harness tribal knowledge specific to our clients. The uniqueness of Ascendo’s AI Search is embedded into your conversations to provide consistency across channels. 03 Cater to your Industry While Ascendo’s AI Agent can cater to your customer support needs irrespective of the industry, it can also be configured to gain specific knowledge. 04 Resolve not Prolong As a customer support agent, Ascendo’s AI Search allows you to view solutions based on which data sources and predicted root causes you want to explore. It also allows you to differentiate your solution search between different products. 05 Predict Customer Effort and Health Scores All interactions with customers are saved and used as a knowledge bank to understand the trends and patterns of customer concerns over time. Seamless Live Agent Handoff Eradicate customer frustration with seamless live agent handoff! Ascendo AI equips agents with complete interaction history and AI-powered predictions, enabling personalized recommendations and faster resolutions. Make every front-line agent a superhero! One Platform for entire Customer Service Lifecycle Contact Us Use Slack for complete Support Operations Install app for Slack Watch Demo Boost Efficiency and Accuracy in Slack with Ascendo AI Integration Generative AI Service CRM for Slack Streamline problem-solving and empower your agents with the Ascendo AI integration for Slack. This powerful combination empowers your agents to resolve issues faster, improve collaboration, and deliver exceptional service – all within the familiar Slack interface. Supercharge your knowledge base and unlock continuous improvement with Ascendo's magic. Knowledge Intelligence Ascendo empowers your knowledge base and fosters continuous improvement through seamless Slack integration. Effortlessly surface valuable solutions discovered during conversations and add them to your knowledge base with the "Add to Know-How" feature. Ascendo streamlines this process, saving you time and enriching your support resources. Can't locate the perfect solution for your query? Provide feedback directly within Slack. Ascendo incorporates your insights to continuously enhance its knowledge base, ensuring superior future support. Ascendo AI, a co-pilot for technical support teams that transforms the support landscape. Ascendo leverages AI to extract meaning from every interaction, guiding users through step-by-step problem-solving processes and delivering effective generative AI solutions. It offers real-time, predictive guidance that eliminates the need for consulting multiple sources or transferring tickets. Engineers receive highly accurate game plans with over 90% accuracy. Empower your agents with real-time access to support resources AI Agent Assist in Slack This integration lets your support agents use Ascendo’s self-learning engine. Achieve effortless problem resolution with Ascendo's AI-powered suite. Instantly surface relevant solutions for user queries with the /askascendo command. Need a broader perspective? Utilize /ascendomax to generate comprehensive solutions and empower agents to choose the most fitting approach. Streamline complex tasks by leveraging /onfly to obtain concise summaries of best practices. Encounter a persistent problem? Seamlessly track issues within Slack with a single click. Ascendo offers top solutions while keeping a record of the matter for future reference. This suite of features empowers agents to swiftly address issues, improve first contact resolution rates, and enhance customer satisfaction. See It All, Solve It All - Effortless Issue Management from Slack. Issue Management Ascendo AI's Slack integration empowers you to streamline issue management directly from Slack. Gain complete oversight of all issues, including user queries, issue statuses, and originating channels, for effortless prioritization and resolution. Focus on critical issues with the "Restrict to On Hold" filter to quickly identify and address outstanding matters, ensuring timely fixes. The intuitive "Transition" button facilitates clear issue lifecycles by enabling you to update statuses and track progress seamlessly, optimizing your support processes. Ready for Agents, Customers and Leaders Install Guide A simple no-code method to install the Ascendo application in your Slack workspace. Search Smarter search starts with smarter connections. One search taps into all your data for faster, intelligent resolutions. Watch Demo 5/5 Ratings SOC 2 certified No credit card required I I Your Expert Agent A smart agent in every interaction and Channel. Resolve issues across any channel. This is a great space to write a long text about your company and your services. You can use this space to go into a little more detail about your company. Talk about your team and what services you provide. Share AI insights for any type of issue. Recurring problems, simple questions, complex scenarios, or isolated incidents— every issue matters Stop searching across various applications. No more frantically calling experts or deploying field agents. Know what to ask, when to ask, how to look at customer data, and how to follow recommendations. Tribal Knowledge Conversion. You need a system that continuously learns from expert interactions. Ascendo is the only platform that can help with individual resolutions as well as share patterns and actions for entire teams to improve. Learn More