Position

Forward Deployed Engineer - Intern

Location

United States

Employment Type

full time

Job Description

Customer Deployment & Integration

Own technical deployment of Ascendo AI for new enterprise customers end-to-end.
Integrate Ascendo with CRM, CMMS, ticketing, knowledge bases, telephony, message systems, and custom enterprise workflows (e.g., Salesforce, Zendesk, ServiceNow, Jira, Freshworks).
Develop and maintain data pipelines, connectors, APIs, and custom workflows to support customer onboarding and ongoing ops.

AI Implementation & Customization

Work with product and research teams to fine-tune and customize AI models for customer-specific data and use cases.
Configure classification models, recommendation engines, and routing logic to achieve measurable improvements in accuracy and automation rates.
Build prompts, workflows, and agent-assist logic tailored to customer environments.

Technical Leadership & Problem Solving

Act as the primary technical advisor for enterprise customers during implementation and early production phases.
Diagnose complex issues across APIs, infrastructure, data ingestion, and model performance; provide fast resolutions.
Translate customer requirements into structured engineering tasks and product recommendations.

Customer Outcomes & Value Delivery

Partner with Customer Success Managers to demonstrate ROI, automation improvements, and operational gains.
Conduct technical workshops, architecture reviews, and model performance sessions with customer engineering teams.
Help customers adopt best practices for AI governance, data management, and ongoing optimization.

Internal Collaboration

Collaborate with core engineering teams to influence product roadmap based on customer needs.
Prototype and build internal tools that streamline future deployments.
Work in a dynamic environment that values rapid iteration, ownership, and customer-centric engineering.

Objectives of this Role

The Forward Deployed Engineer plays a mission-critical role in deploying Ascendo AI’s platform within customer environments, integrating complex data systems, tailoring AI models, and ensuring customers achieve maximum business value quickly.

You will collaborate closely with customer support leaders, IT departments and our core engineering organization to deliver seamless and scalable AI deployments.

This is a hands-on technical role with direct customer engagement, ideal for someone who excels in problem-solving, system integration, and translating real-world use cases into robust AI-driven workflows.

Skills and Qualifications

Strong software engineering skills in Python, Node.js, or similar languages.
Solid experience working with REST APIs, webhooks, and integration frameworks.
Bravado to integrating or deploying solutions into enterprise systems (CRMs, ticketing systems, customer support platforms).
Understanding machine learning workflows, model lifecycle, prompt engineering, and evaluation techniques.
Excellent communication skills with the ability to explain complex systems to non-technical stakeholders.
Strong debugging skills across distributed systems, cloud infrastructure, and data pipelines.
Superb written and creative skills to create any collateral, webinars, demo videos is critical.
Experience with LLM-based products, RAG pipelines, or vector stores.
Familiarity with Salesforce, Zendesk, ServiceNow, Jira or similar ecosystems.
Ready for fast-growth startup environments.