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Using Proactive metrics for support operations

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White Papers

We are passionate about helping Customer Service and Support teams.  Here are our self curated in depth e-books ready to help you.

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AI Based Modern Support Experience

Businesses these days receive hundreds and even thousands of customer queries daily.

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Why Ascendo

Businesses these days receive hundreds and even thousands of customer queries daily. For any customer service representative, it becomes tremendously difficult to keep track of these issues

AI Search

In a full support operations platform, the journey starts from the casual information exchange to self-service. In a way, this is the first step in the customer support journey and drives further levels of deeper

Auto categorization

Ascendo brings to you one of its most utilized and successful components, Auto Categorization, that is built on state of the art Natural Language Processing techniques and Deep Learning algorithms.

AI Based Modern Support Experience

Businesses these days receive hundreds and even thousands of customer queries daily. For any customer service representative, it becomes tremendously difficult to keep track of these issues, specifically because of the three Vs

Should Companies use Slack or Teams with Their Customers?

When you are working with clients on long and complicated projects, nothing is more important than maintaining good lines of communication.

Escalation Management Guide for proactive support teams

The most important things to know about customer escalation management in day-to-day customer support. They are on a constant lookout to try and minimize conflicts so it doesn't escalate.

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