In modern customer support, Agents want to provide a more satisfying experience where they’re more productive, efficient, and capable in their role.

Businesses these days receive hundreds and even thousands of customer queries daily. For any customer service representative, it becomes tremendously difficult to keep track of these issues

In a full support operations platform, the journey starts from the casual information exchange to self-service. In a way, this is the first step in the customer support journey and drives further levels of deeper

Ascendo brings to you one of its most utilized and successful components, Auto Categorization, that is built on state of the art Natural Language Processing techniques and Deep Learning algorithms.

Businesses these days receive hundreds and even thousands of customer queries daily. For any customer service representative, it becomes tremendously difficult to keep track of these issues, specifically because of the three Vs

When you are working with clients on long and complicated projects, nothing is more important than maintaining good lines of communication.

The most important things to know about customer escalation management in day-to-day customer support. They are on a constant lookout to try and minimize conflicts so it doesn't escalate.