We are passionate about helping Customer Service and Support teams. Here are our self curated in depth e-books ready to help you.
Latest White Papers
In modern customer support, Agents want to provide a more satisfying experience where they’re more productive, efficient, and capable in their role.
Businesses these days receive hundreds and even thousands of customer queries daily. For any customer service representative, it becomes tremendously difficult to keep track of these issues
In a full support operations platform, the journey starts from the casual information exchange to self-service. In a way, this is the first step in the customer support journey and drives further levels of deeper
Ascendo brings to you one of its most utilized and successful components, Auto Categorization, that is built on state of the art Natural Language Processing techniques and Deep Learning algorithms.
AI Based Modern Support Experience
Businesses these days receive hundreds and even thousands of customer queries daily. For any customer service representative, it becomes tremendously difficult to keep track of these issues, specifically because of the three Vs
Should Companies use Slack or Teams with Their Customers?
When you are working with clients on long and complicated projects, nothing is more important than maintaining good lines of communication.