Open Site Navigation
Contact Us

Integrations:

Trending Blog:

Our resources:

Trending Dialogue:

Save your seat for our upcoming event

Dated : 22th October 2022

Duration : 30 Minutes

Using Proactive metrics for support operations

Standards and Policies:

Press:

About us:

Why Ascendo?

Get started to transform Support from reactive to proactive

Please enter the valid name.

Please enter the valid Business Email address

Whitepaper is emailed to your business email.

Our Blog

Here is your go-to guide on what's latest and greatest in delivering superior customer service with the power of artificial intelligence. Catch some invaluable industry insights, and take it forward on your social media channels!

Ready to learn more?

Businesses these days receive hundreds and even thousands of customer queries daily. For any customer service representative, it becomes tremendously difficult to keep track of these issues, specifically because of the three Vs


Volume

Velocity and

Variety


With inconsistent similarities between large amounts of incoming data along with the frequency of product updates, it adds exponential complexity to the process of unearthing trends in the data. This data can be created from various data sources including customer-created tickets, service requests, bots, customer reviews, case objects from different CRMs, help articles, or even FAQs. While these datasets share the same ground of belonging to customer interactions, they all can have extreme differences in terms of unearthing actual actions to be derived from them.


At Ascendo, we call these “Interactions”. What is common across these interactions is that they deal with symptoms/problems/ that a customer needs. Each of them needs an understanding of what the “root cause” of the request is. Then the root cause should be mapped to the relevant solution/knowledge to surface it back to the customer.

Why Ascendo