top of page
Open Site Navigation
Contact Us


Trending Blog:

Our resources:

Trending Research Paper

2023 Proactive Customer Retention Report

Standards and Policies:


About us:

Escalation Management Guide for proactive support teams

Get started to transform Support from
proactive to reactive

Our Blog

Here is your go-to guide on what's latest and greatest in delivering superior customer service with the power of artificial intelligence. Catch some invaluable industry insights, and take it forward on your social media channels!

Ready to learn more?

Every customer support team member is on a constant quest to satisfy every interaction with the customer to the fullest extent. They are on a constant lookout to try and minimize conflicts so it doesn't escalate. They keep an eye on something / anything that leaves customers agitated or frustrated. But escalations do happen. Some interactions do leave customers agitated or frustrated. It is a necessary byproduct to find unique feedback and perspectives and use it to improve improve the Support Experience. Here are the most important things to know about customer escalation management in day-to-day customer support.

This whitepaper will go through the deeper aspects of Escalation management:

What is Customer Escalation?

Common Reasons For Escalations

Types of Escalation

Escalation Management Playbook

Proactive Escalation Management

A Brief Overview of Ascendo AI

Think different in order to change the rules. By definition, if you don’t change the rules you aren’t a revolutionary, and if you don’t think different, you won’t change the rules.

Download the full whitepaper to read more on this...

Escalation Management Guide For Proactive Support Teams

bottom of page