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Chatbot vs Ai bot: Compare the two automated self-service methods

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2023 Proactive Customer Retention Report

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Get started to learn how to build and deploy a data-driven proactive customer service strategy that boosts customer retention and your company’s bottom line.

Escalation Management Guide For Proactive Support Teams

Escalation Management Guide For Proactive Support Teams

The most important things to know about customer escalation management in day-to-day customer support.

The World Of AI And Chief Customer Officer

The World Of AI And Chief Customer Officer

Role, Responsibility, History and Genesis of the Chief Customer Officer role managing customer support and success metrics and goals.

Our Blog

Here is your go-to guide on what's latest and greatest in delivering superior customer service with the power of artificial intelligence. Catch some invaluable industry insights, and take it forward on your social media channels!

More White Papers

Auto categorization

01

Ascendo brings to you one of its most utilized and successful components, Auto Categorization, that is built on state of the art Natural Language Processing techniques and Deep Learning algorithms.

AI Based Modern Support Experience

02

Businesses these days receive hundreds and even thousands of customer queries daily.

Get started to transform complicated client communications on Slack to smooth, AI assisted interactions

03

Should Companies use Slack or Teams with Their Customers?

Escalation Management Guide for proactive support teams

04

The term escalation refers to the action where the issue and the details of a customer interaction is sent higher up the chain, sometimes to the CEO level.

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