Welcome to the Experience Dialogue Events


About  Experience Dialogue!

In these interactions, we pick a hard topic that doesn’t have really a straightforward answer. We then bring in speakers who have been there, seen this but approached it in very different ways. This is a space for healthy disagreements and discussions but in a respectful way. Just by the nature of how we have conceived this, you will see passionate voices of opinions, friends having a dialogue and thereby even interrupting each other or finishing each other’s sentences.

Our Mission

"At the end of each dialogue, we want you and our audience to leave with valuable insights and approaches that you can try at your workplace- and continue the discourse in our slack channels! "

Our Support Community

Total audience of 330K

11 linked in groups

5 Slack Channels

Continuous Engagement

4818 members in leadership

Customer Playbooks: When is it useful and how to create one that evolves?

Customer Success Playbook is a series of actions that are meant to be executed by customer ...


Deepdive: Voice of the Customer Playbook

Using Voice of the Customer (VoC) data to enable understanding the customer journey, facilitates the ability .


Experience Dialogue: Cultural Changes that we see within CX in the African continent

Strategies to manage difficult situations with key customers

The pandemic has taught us innovative ways to connect with key customers more than ever before. 

Growth Through Support

An organization that sees its customer service department as a cost center is ignoring a significant opportunity to increase customer loyalty and lifetime value.

How to Attract and Hire Diverse Talent

Whether it is a small or a larger organization, diverse talent or hiring should be important for real growth.