Webinars

This webinar focuses on how-AI-powered insights from the entire customer journey can help you be the voice of the customer. You will find that these insights provide proactive rather than reactive support.

Leading customer support organizations are constantly looking for ways to improve their efficiency and adopt a more proactive approach to resolving customer issues and improving the customer experience

This webinar will share best practices gathered from our research that support teams can use to establish communication and avoid customer churn.

This webinar focuses on what leaders can do to elevate their Customer Support Experience with in their organization. We will touch up on best practices, tips and strategies that are actionable takeaways.

Slack is emerging as a key collaboration tool, internally and with customers. Learn how to use everyday interactions, to automate creating knowledge, spreading knowledge to help colleagues and serve customers efficiently.