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Reacting to service requests is a huge expense for organizations. Service centers spend significant time just categorizing the reported symptom into a problem, and schedule more than 70% of the support engineers reactively because of a reported problem.
In order to maximize our resources, we must focus on improving agent and customer experience by unlocking unique value from our customer interactions.
In this webinar, we will reveal
How AI-powered insights from the entire customer journey can help you be the voice of the customer.
You will find that these insights provide proactive rather than reactive support.
As a support leader, you shall find how unlocking value from each interaction can be used to empower support agents, and in turn, delight end customers.
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