Agent Resolution

The New DNA For Support Intelligence

Ascendo integrates seamlessly with your support workflows and transform your entire workforce skills and drive business impact for you

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How it works?

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01

When you enable Ascendo, it essentially connects with the existing CRM, support data, and ingest historical service data, responses, knowledge bases, and bug database. The information is then transformed into a multidimensional adaptive schema.

02

Ascendo will suggest possible root causes of the problem and prompt the user to select one.

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03

User selects from one of the possible root causes and Ascendo provides various solutions for that root cause.

04

Ascendo involves known support experts to confirm predictions and learns. Ascendo is built on the symbiotic Man-Machine principles to improve solutions continuously

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05

For Hardware Companies, it predicts risks and business health score