Ascendo integrates seamlessly with your support workflows and transform your entire workforce skills and drive business impact for you
How it works?
When you enable Ascendo, it essentially connects with the existing CRM and support data, and ingest historical service data, responses, knowledgebase, and bug database. The information is then transformed into a multidimensional adaptive schema.
Ascendo will suggest possible root causes of the problem and prompt the user to select one.
User selects from one of the possible root causes and Ascendo provides various solutions for that root cause.
Ascendo involves known support experts to confirm predictions and learns. Ascendo is built on the symbiotic Man-Machine principles to improve solutions continuously
For Hardware Companies, predict failures before it happens