With Ascendo, learning from data, expert agents and customer interactions never stops. With our engine, you can resolve issues instead of deflect.
How it works?
When you enable Ascendo, it connects with the existing CRM, support data, and ingest historical service data, responses, knowledge bases, and bug database. The information is then transformed into a multidimensional adaptive schema.
Ascendo will suggest possible root causes of the problem and prompt the user to select one.
User selects from one of the possible root causes and Ascendo provides top solution(s) for that root cause.
Ascendo engine does not stop with initial learning. Ascendo is built on the symbiotic Man-Machine principles to improve solutions continuously.
For Hardware Companies, Ascendo predicts risks and Install Base health score.