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Automated Self Service
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Transfer from Customer Self Service to Agent seamlessly across multiple channels so your customers can get help anytime and never have to repeat themselves.
Manage all your customer interactions across all channels in one place while increasing agent quality.
Prioritize, assign agents and triage them automatically. Even know who is an expert for a particular type of issue resolution.
Consolidated view of every interaction across all channels.
Automate repeat processes as never before.
Standardize agent quality across all tiers.