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Integrations

Ways to deploy Ascendo

AI Agent

Cognitive intelligence answers and guides from self service to agent assist

Integrations

Key Features

AI Bot

Conversational Intelligence from self help to agent assist creating consistency across channels.

Chrome Extension

Get the power of AI without leaving your workflow environment.

Use Slack for complete Support Operations

Connect to your existing systems.

We have connectors to over 400+ systems across Knowledge Bases, Ticketing, Bug Tracking, Alerting, Monitoring, Chat Provisions, Portals and RPA.

Enterprise Ready

01

Security

Encryption in rest; Encryption in motion; true multi-tenant; secure transfer learning; SOC 2 compliant.  We have you covered!

02

Access Control

Control User, Permissions, Groups, Roles, access forms down to the Business Unit and product level.  Scale Onboarding.

03

RAS

Reliability - Availability - Scalability - performance.  We take these seriously in our  so you have the peace of mind.

04

No code

Truly no code deployment.  Start with one product, one business unit, see ROI right in our tool from day ONE!

05

Open API

Want to bring in AI functionality to your search, bot or other channels?  Want more flexibility?  Try our API integration.

06

Integrated

Truly no code integration.  If you find your system of record software not in our list, let us know.

AI Agent

Cognitive intelligence answers and guides from self service to agent assist

Ascendo provides in-built connectors that help you connect to multiple data sources at once, with ease. Experts can also create knowledge by inputting their own articles to enrich the solution stack within Ascendo.

 

Ascendo brings all this data together, looks through all the solutions to give you the most relevant solutions based on your search. Ascendo runs different algorithms in parallel, returning the best results for you in a matter of seconds. This saves you from multiple hassle stages. Now you don’t have to keep track of multiple data sources, browse through different data sets or think about the best solution among similar solutions any more!​

Ascendo not only ranks the solutions based on multiple factors, but also guides the agents to resolve complex issues.  This Guide provides multiple levels of in-depth components that help you find the problem areas, the right experts, recommendations on actions and also parts information.  Each of these components are predicted along the search and help you get more relevant solutions.

Depth of Ascendo AI Agent

AI Bot

Conversational Intelligence from self help to agent assist creating consistency across channels.

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