Infinera Powers Up Customer Support with Ascendo AI Slashing Resolution Times and Anticipating Issues

Struggling with slow resolutions, unexpected outages, and overwhelmed agents? Infinera, a network tech leader, felt your pain. They tackled these challenges head-on with Ascendo, an AI-powered platform that transformed their global support.

Ascendo's magic? It connects with diverse data sources, learns from them, and delivers:

Predictive alerts: Catch hardware issues before they cause headaches.

On-demand support: Real-time guidance empowers agents to resolve problems faster.

Knowledge-sharing hub: All agents have access to the team's collective wisdom.

The outcome? A game-changer:

75% faster resolutions: Issues that once took weeks are now fixed in hours.

Proactive issue prevention: No more scrambling to fix outages – Ascendo predicts and resolves them beforehand.

Reduced escalations: Empowered agents handle complex requests, minimizing the need for escalation.

Improved agent productivity: Self-service tools and knowledge sharing boost efficiency.

Faster onboarding: New team members quickly become product experts.

Happy customers: Proactive support and swift resolutions build trust and loyalty.



Ready to transform your support? Ascendo can be your secret weapon too. Discover how Ascendo can help you achieve similar success.