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DigiCert Revolutionizes Customer Support and Compliance with Ascendo AI

Learn how DigiCert achieved breakthrough results in customer support and compliance with Ascendo AI. Discover how AI transformed knowledge management, reduced resolution time by 88%, and boosted customer satisfaction.

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DigiCert, a leader in digital trust, struggled with managing compliance information and customer inquiries. Fragmented knowledge systems caused delays and inaccurate responses.

Ascendo AI transformed their knowledge management by creating a central knowledge base and leveraging AI for on-the-fly information retrieval. This resulted in an impressive 81% accuracy in providing relevant answers and an 88% reduction in resolution time. Customer satisfaction soared, and the support team gained efficiency to tackle complex issues.

Key Metrics:

-81% Accuracy in Knowledge Base Navigation
-88% Reduction in Total Time to Resolution
-Increased Customer Satisfaction
-Improved Support Team Efficiency

DigiCert Revolutionizes Customer Support and Compliance with Ascendo AI

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