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Contact Us

01 Agents

Ascendo helps agents solve issues, detect anomalies, provide knowledge intelligence, manage backlog, and makes spare planning smart.  Ascendo is the expert in every agent's back pocket. 

02 End Customers

Ascendo provides a no-code, out-of-the-box, fully autonomous, or semi-autonomous self-service to end customers with cutting-edge AI, Cognitive RPA, NLP, and ML technologies.

03 Support Leaders

What will you do when you have visibility across people, products, and customers? 

 

Identify patterns, trends, anomalies, and risks in your install base.  Get insights, operational metrics, and actions to improve Support, Employee and Customer Experience.

Who we serve

Subscribe to our Newsletter

Give your teams and leadership complete visibility into all customer interactions, quality, and Voice of Customer. Know for sure what is actually coming out of your customer journey in real time.

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Step 3

AI Support Experience

Future of support for customer facing teams and leaders

Technology

Step 1

Escalation Management

Get started to transform Support from reactive to proactive

Step 2

Behind Ascendo Engine

Why Ascendo model predictions are more precise and accurate?

Align Support with the Customer Journey

With multiple systems and sources, problem identification and solutions take time and the quality of support varies dramatically among support agents.  Your support team can now effortlessly deal with Cases, Bugs, Procedures, Contracts, Tech Notes, Bulletins, Crash Dumps, Community, and Escalations.

Our Blog

Here is your go-to guide on what's latest and greatest in delivering superior customer service with the power of artificial intelligence. Catch some invaluable industry insights, and take them forward on your social media channels!

1.59

Average Accuracy

Top two predictions are correct across use cases and complexity.

161

Countries using Ascendo 

600k

New Knowledge Created

9800

Products supported by Ascendo

Transform Support Operations

Fully Integrated to your existing systems of record and your systems of engagement for data engineering, pipeline, context, expertise and relevance. All out of the box, so you can see value from Day 1.

Integrations

Problem Context

Escalation Risk

Issue Impact

Sentiment

User Intent

Churn Risk

Product Feedback

Sentiment Actions

Resolution Actions

User Sentiment

Generative Service CRM Copilot

Helping companies provide proactive Customer Support.

I

 No Credit Card Required

SOC 2 Certified

5/5 Ratings

Very easy to perform analysis for a customer and understand the planning risk and what we need to support the committed SLA

Richard Bokor

Senior logistics Analyst at Infinera

G2 Ratings and Reviews
We rely on the power of social data, and so can you.
All G2 ratings

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Events

Empower Yourself to become a Champion for Customer-Centric Initiatives 

We bring short but impactful sessions that equips customer support professionals with the knowledge and tools to excel. Our events also are community oriented and modeled like a working session. This ensures attendees leave every event with actionable next steps, guidance, and a sense of community.

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